Resume Cathy Delbridge 2016 available for work in early August 2016

1. 1
RESUME 2016
Cathy Delbridge
Address: 8 Salisbury Street,
Coorparoo. 4151
Location: Brisbane, Australia
Ph: 0411157460
email:
cathydelbridge@yahoo.com.au
Industry Experience:
Queensland Government, Local and
National Government liaison/Human
Resource/ manage people/workin
teams/ Relationship Management/
Occupational Health and Safety/
Business Operations/key
stakeholder relations/ Advice/Change
and Organisational review/ Project
Development and Management/Policy
review and development/system
management/ Customer Services/ Call
Centres/Executive
Correspondence/Legislationand
Records Management.
A short version resume is
attached. Pages 2-3. Further
detailed resume set out in
Pages 4-5

2. 2
Short Version Resume 2016 - Cathy Delbridge, 8 Salisbury Street, Coorparoo. 4151, Brisbane
email: cathydelbridge@yahoo.com.au Ph: 0411157460.
Skills Summary Overview
ManagementandSupervision,responsibleforstaff, teams, accountableforprojectandtimelines,meetingseniormanagement
expectationsandmakingkeyrecommendations, stakeholderrelationships,businessplanning,performancemanagement,strategic
reporting,budgets, finance, projectsalignedtoprogramsofwork. Preparationofstrategic and operationaladvicetoSeniorExecutives,
researchandreview of informationandrespondingtocomplaintsandissues. A significantamountofmy skills,experienceand
expertiseis in the humanresourcemanagement,coaching,training, develop,deliver andassess learninganddevelopmentprograms.
Project Management, Policy Management and Communications Certificates
Human Resource Management Case Management, Recruitment and Selection, WorkforcePlanning,Largerecruitment
programsandstructural changesorreviews, andlargescaleprogramsofwork, employeerelations,casemanagement,reference
officer,workingin a seniormanagementenvironment,feefor service andin CorporateHR. HeldpermanentrolessuchasSenior
Advisor HR, Advisor HR, SeniorAdvisor (PeopleandCapability)and Key AccountManagerHR. Diploma and Advanced
Diploma in Human Resource Management, Certificate IV Training and Assessment (LLN) 2004 and 2015
Workplace Health and Safety Induction, systems, welfare committee, floor warden, injury management, safety
training,policydevelopment,safety standards, ManageReturnto Work programs,coordinationofinformationandestablishment and
managementof relationshipswithDoctors,specialists,Union,SuperannuationandWorkersCompensationOfficers. Preparationof
statisticsand reports. Safe Work Practicesandhandsontrainingandcoaching. Work with injuredpersonsincludinghomevisitsand
attendanceatmeetings.Diploma in OH&S 2013.
Training, coaching, assessing, learning and development
Managing,trainingandcoaching –providingopportunitiesforpeopleto showtheir best potential
Ensuredelivery of servicewithinscopeandSLA specification
Monitorcomplianceandperformancemanagementduringdeployment
Monitorstore requirements,reportingandassessing
Deliver trainingto team memberswithone-on-onetraininganddeliverytrainingto businessstandards, highcustomerserviceand
managementskillsacrossdiverseteams. Delivery of trainingplansand
Guides. Supportingpeople,facilitationandstakeholdermanagement. Ensurecompliancewithpolicieslaws,regulationsandindustry
codes. Managecostingsandcateringbudgets. Developingtrainingmaterialsandtrainingandlearningplans.
Facilitationandtrainingofthousands of staff membersinrecruitment,induction,resumes,newsystems, processes,diversity, codeof
conduct,ethics,safety, performancemanagementandlearninganddevelopmentagainstsetor developedcompetenciesandorService
Level Agreements. Certificate IV Training and Assessment including Literature, Language and Numeracy in support
of disadvantaged groups.
Finance and budget management including strategic, program, operational and program plans.
Policy Management
Understandandreview legislation anddevelopedpoliciesandstandardsinthe fields of HR, Safety, competenciesandspecialistfieldsin
traffic, incidentandcongestionmanagementatlocal,state andnationallevels. Align and developmentofstatewideand organisational
policies,reporting,manageandcommunicate committee meetingsincludingstate,nationaland consult,writeminutes,papers, briefing
notes and monitorandpublishpolicies andcommunications. Understandthelegislationandcabinetprocessforamendmentsto
legislation.Researchandinvestigatematters andprovide key policies,standardsandbest practiceguidelines. Policy and Turning
Policy in Legislation Certificates.
Project Management
ProjectManagementBodyof KnowledgePMBOK.Undertakeprogram andprojectsonbehalfof the state governmentand local
governmentincludingoperational agreements,policyandsystem managementandhumanresourcestrategic andoperationalprojects.
Project Managed policies, contracts, systems and processes. Project Management Certificates I and II PMBOK
certificates.

3. 3
Referee 1: my previous Director
Joanna Robinson Director (Queensland Government)
Joanna.h.robinson@tmr.qld.gov.au Ph: 30663 451
Referee 2: my previous Executive Director now General Manager
Dennis Walsh Executive Director (Queensland Government)
dennis.j.walsh@tmr.qld.gov.auPh: 30668 543
Oral, Written and Interpersonal Skills
Coaching,Listening,Negotiation,buildingandmaintainingrapport,Ministerials,Briefings,WorkingGroup,Secretariat,Secretary,
Executive Officer,Workingwith Legislation,Training,conflictresolution,casemanagementforsafety, injury managementandemployee
relationalmatters. Attend conferencesandpresenteratconferences. Statewide consultationandnegotiation. Workingacrossdiverse,
regionalandcrossagenciestoreach consensus,memorandumsofunderstanding,licensesandagreements. TeamManager,providing
direction,guidance,coachingandmentoring.
Writing Ministerials,DG/Minister/PremierLetters,Memorandums,BriefingNotes,CabinetSubmissions,QuestionsonNotice,
questionnaires,culturalandclientsurveys, policyand projectplans,detailedreports,statistics, investigations, communiqués,facts
sheets, communicationplans,businessplans,inputintostrategic plans, Austroads reports andAnnual Reports, Minutes,Agendas,
Advertisement, flyers andcommunicationboards.
Customer Service and Correspondence Management
Extensive experienceinCustomerServiceandCallCentres.Facetofacecommunication,consultation,buildingworkingrelationships,
provision of advice,policymanagement,takingandbalancingofmonies. Coordinateandmanage executiveandministerial
correspondenceworkflows.Consultation and Communication certificates.
Executive Management
Working directly with Executive Managers and provide executive support and managing business and administration areas such as
finance, hr, correspondence, information technology, secretarial and records management.
Others: I have a vehicle,a currentdriver’s license,a bluecardfor workingwithchildren,aRSA and HygieneCertificate. Volunteering
experience.
Computers: I am confidentwitha rangeof computerpackages,systemsand databasesincludingcorrespondenceandtracking
systems, Microsoftword,presentation,performanceandreportingsystems,internet,intranet, web portals, phones, HRsystems and
reports, social media,I-phones,I-pads,publication andpolicysystems and respondingtocomplaints andenquiriesthroughwebsites
anduse of trackingsystems for respondingtocorrespondenceorwebmailfor departmentalheads. I have producedmanydocuments,
reports, policies,briefingsandminutes.

4. 4
DETAILED RESUME CATHY DELBRIDGE PH 0411157460 cathydelbridge@yahoo.com.au
I am diligent,inclusive,andethical,treat others withrespect. I have a strong positive drive to provide qualityadviceandserviceswhilst
supportingothers. I have great testimoniesfrom myprevious DirectorandExecutiveDirectors. I am motivated to learn,have integrity,
am positive about opportunities,challengesandchanges. I am energised,showinitiative andcanproblem solve,multitask, am flexible
andam always willingtogive a helping andguiding hand. I am availablefor work in lateJuly or earlyAugust 2016.
Experience
I took an earlypackagefrom theQueenslandGovernmentafter a rewardingcareer.Thisgavemea great opportunityto travel
extensively, spendtimewith my familyand lookfor short term or part timework. In late 2015andup to April 2016,I wasoffered and
undertooka relieving jobopportunitybackin the QueenslandGovernment,DepartmentofTransportandMainRoads.Thisshortterm
contractwasgreat as it was just beforeheadingoverseas. I workedas PrincipalAdvisor (RailSafety). I workedon contractsfor the
engagementforcontractorsandconsultantsfor majorworksand for specialistraillevelcrossingengineersforkey projectsacrossSouth
East Queensland.I alsoworkedon progressingnewand amendedlegislationand thedevelopmentof a consultationpapertoseek
industryagreementandto captureanyconcernswith amendmentsto state governmentlegislation. Thisconsultationandthegathering
of commentswouldallowforpassage ofamendedlegislation throughtheCabinetprocessandthedevelopmentofQueenslandpolicy
on hoursof rest andwork for railsafety workers. I headedoff overseas in April/May 2016.
Mid2015,I undertookanassignmentasa DeploymentCoachfor Coles Services. Thisservicesandroleis a new industrychanging
way of operatinginColesin relationto cleaningandcollectionservicesandprovidingstores andcustomerswiththe best cleaningand
trolleyservices, provided with passion,prideandpersonality. My roleis as DeploymentCoachandTrainer andmyroleis to trainnew
team membersacrossstoresinQldin safe work practices,intheareas of service delivery, development,servicesdelivered within
budget,peoplemanagement,seekingopportunitiestoimproveperformance,applyingColesvaluesand ensuredpoliciesand
proceduresaremaintained. I was trainingandcoachingofficers inColesServicescleaning,codeofconduct,trainingmaterials,
complianceshifts,administrationandmachineryandchemical training.
Director (Road and Corridor Management) 2010-2012 I was fortunate to relieve in the roleof Director(RoadandCorridor
Management)fora full year full timeand 15monthspart timein a sharedcapacity. Accountablefor: Thisrolewasacombinationof
managingoperationalbudgets,program andapproximately20staff members undertakingkeycorridorandroadprojectsandpolicy
work both withinthe state and nationally. I managed permanentstaff, part timeofficers, contractorsandconsultants.
Thiswasa rewardingroleandat a timewherethere were significantchallengesinthearea of roadand corridormanagement
includingQueensland’sworstfloodrecordedandseveral changesinstate andfederalleadersimpactingontheDepartmentandon
staff and budgets. I alsoworked withother Directorsandthe Executive Directoronstrategic plansandoperationalplansfor both
operationalmattersandto progressa South East QueenslandCongestionManagementProgram.
A08 Manager (Traffic, Road Use):PolicyArea, Department of Transport and Main Roads. 2009-2010 Accountablefor:
Manage traffic managementand informationsystems,legislation,correspondencemanagement,staff, policies, standardsand
processes.I managedteamstodeliver interactivereal timetraffic andtravel informationsystems,key legislation,policiesand
standardsand guidelines;Secretariatofhigh level discussionsanddecisionmakingcommittees;Memberoflocal, stateand national
workinggroupson suchmattersas RoadUse, Traffic InformationandTraffic IncidentManagementandcongestionmanagement
Initiatives. Contributeto the MRcapabilityby providing authoritative adviceto Frontline Regions,LocalGovernmentandother
agencies;ResponsibleforFinance,Equity,Diversity, WorkplaceHealthandSafety and Codeof Conduct. Prepare qualitybriefing
notes andsubmissions.
A07 Principal Advisor (Traffic Policyand Projects):2007-2008 Accountablefor:I wasresponsiblefor the timelyand effective
delivery of projectsandpolices,ensuringkeydeliverablesweremet, workwith key stakeholderengagementacrossindustryandacross
state, localandnationalgovernments.Held focusgroupsandconsultativeworking groupfacilitationand managed projectssuchas
crossindustry traffic and incidentmanagementstandardsfor peopleandequipment. I preparedbriefingnotesand reports, reportingon
milestones,risks, announcements,costs,communications,deliverables, resourcesandkeyoutcomesalignedto Congestion
ManagementProgram and objectives. Thiswasin the areaof Traffic,Travel,IncidentandCongestionManagement. I alsoundertook
researchintonewpossibilitiesintraveller informationandinitiatives.
Key Human Resource Management roles and Training and Learning Permanent roles 1998-2007 including permanent
roles such as Senior Advisor (Human Resource Management); Senior Advisor (People and Capability) and Human
Resource Key Account Manager Model; Advisor (Human Resources); Levels 5,6,7.
Accountablefor:Ihave significantexperienceinHumanResourceManagementformorethan8 years usinga key accountmodel in
humanresource managementandsafety; I heldpermanentrolesinHR as SeniorAdvisor HumanResources, SeniorAdvisor (People
andCapability) andAdvisor, HR. I provideda broad rangeof strategic,tacticalandoperationaladviceandservicesto businessclients
andcustomers.I have managedoperationalhumanandoperational staff. I workeddirectlyinthe business, as wellas in corporate
governancerolesinCorporateHR andon strategic organisationalprojects.

5. 5
I was then outsourcedtoa corporate deliveryarea alongwith myrole to provide highqualityHR andsafety servicesto the businessvia
a service level agreementandmeeting keyperformanceindicators.
I undertook: Researchandinvestigation,organisationalchange,largescalerestructuresstructural andpeoplereviews,workforce
planningandsuccessionplanningactivitiesandstrategies.Developedworkplacetraining,facilitated,anddeliveredhundreds oftraining
sessionsto staff oninduction,people,cultural,safety, performancemattersandtechnicalinformation.TalentManagement, Advertising,
evaluationof positions,policydevelopment,legislation analysisandongoingreviews,deliveringkey initiatives andprojects,strong client
andrelationshipmanagementfocus,providingaccurateandqualitytimelyadvice. CaseManagerforemployeerelationandinjury
managementmatters.
In undertakingthe HRroles I alsohadto provide a holistic approachtomywork whichincludedWH&SandundertakingCorporate
GovernanceProjects:Workplace Health and Safety management IdevelopedandfacilitatedInductions,CodeofConducts,
evacuationprocedures,developingpolicies,amemberofcrossagencyconsultativegroups,and managing returnto work programs.I
workedwith doctors,specialists,Work Cover and superannuation,membersofthe public andotherindustry representatives. I wasa
memberoftechnical andSafetyandHR governancecommittees. I also have experienceindevelopingsafetystandardsfor localand
state governmenttraffic industry employeesaswellas managingcertificatesofcompletionforroad safety certificatesandpermits.Iwas
comfortableinunderstandinglegislationandapplicationofthelaw.
HR Reporting and HR Corporate Governance Projects including: Enterprise Development Agreement projects
and changes to Performance Management Systems. I have written extensive correspondenceincludingresearchbriefs,
businessbriefings,marketingandmediaannouncements,rewardandrecognitioncelebrationsandpolicies. Ihave a clear
understandingofthe businessneeds through communication andconsultation anddevelopedstrategiesandactionplans.I have
analysed dataand reviewedstatistics andprovided key evidenceandconcise reportsto seniormanagementon research,reviews,case
management,priorities,keyinitiatives andrisks.
I developed,facilitated,reviewed,assessedand monitoredthousandsoftraining sessionsandtrained andassessed people. Delivered
corporatetraining andspecific operational servicestrainingandcoaching. TrainingandLearningmandatorytrainingorevidencebased
risk workplacehealthandsafety trainingprogramsdeveloped. Analysis obtained throughworkforcedataand workforcesurveys
requiringleaningandtraininginitiativesto mitigaterisksand improveteam building,operationalefficiency,safety and or ethical
behaviouror team behaviour chartersandgoals.
Studies:
Language,Literatureand numeracyLLNpartofCertificateIVin Training and AssessmentJuly2015
Outsourced trainingSafety Diploma (System Approach to OHS) - Participate in the management of OHS Information and Data
Systems, Assist in the Design and Development of OHS Arrangement, ApplyOHS Risk Management, Manage Hazards in the Work
Environment, Monitor and Facilitate the Managements of Hazards.
GraduateDiplomaofHuman Resource Management – Deakin University - Adding value through Human Resources, Building
Organisations,Strategiesfor managingperformance,evaluatingandenhancinghuman resource effectiveness, Managing transitions
and Change, Managing human Resources, Organisational behaviour, employment relations for organisational effectiveness.
Professional Diploma (Human Resource Management) -Australian Human Resource Institute, HR professional, Workforce
Design, the HR Environment, Workforce development.
CertificateIVin Assessmentand WorkplaceTraining Develop,Facilitateand Analysis/ReviewTraining –TAFE- includingtrain
small groups, plan and promote of a training sessions, Deliver a training session. Additional subject – LLN acquired in July2015.
Policy and legislation certificates Communication and consultation certificates
Project Management Body of Knowledge (PMBOK) Certificate I and II.
Work-Cover Rehabilitation Coordination through National SafetyCouncil of Australia (Certificate needs updating)
Blue Card for working with children current till 2016
Food Hygiene and RSA Certificate, Coles Group Safety Training and Induction 2015
Computer Packages
I am confidentandusea Microsoftpackagestoa highstandardas wellas portals, websites,searchengines,recordsand
correspondencetrackingsystems,DocTrak,DMS,communicationstandards,internet,e-mail,face-book,I-pad,text, phone, e-
learning,performancereportingsystems,macros,templates, style guides,publicationdatabases. Iam quicktocomeupto speed
andhave usedother specialistandtechnicalsystems.
Volunteer Experience: Book fest volunteer - CustomerService;LifelineAustralia, helpingoutlocalbusiness.Interests: Community
singing,photography,catchingupwithfamilyandfriends andlaughing.
Referee 1: my previous Director
Joanna Robinson Director (Queensland Government)
Joanna.h.robinson@tmr.qld.gov.au Ph: 30663 451
Referee 2: my previous Executive Director now General Manager
Dennis Walsh Executive Director (Queensland Government)
dennis.j.walsh@tmr.qld.gov.auPh: 30668 543