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User Experience for Internet of Things

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Learn about the specific concerns that come into play when designing user experiences for the internet of things.

Published in: Design, Internet, Technology
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User Experience for Internet of Things

  1. 1. Internet of Things User Experience Catherine Robson
  2. 2. @catwrobson crobson@redhat.com Catherine Robson User Experience Design Red Hat
  3. 3. AGENDA • What is the Internet of Things (IoT) • User impact of IoT • Creating good IoT experiences • How to track success
  4. 4. Internet of Things is the basic principle that any objects in our lives can be connected to create a more informed and collaborative experience between humans and their world. Internet of Things
  5. 5. More informed and collaborative experience is the core It’s the reason we are doing this. How do you harness the internet of things to create more intelligent experiences with your users?
  6. 6. First, we need to be informed The number of devices is expected to grow exponentially
  7. 7. With more devices, comes more human interaction
  8. 8. 100 devices 99% performance = 1 device that needs your attention
  9. 9. Human time is the weak point
  10. 10. User Experience examples in IoT vs
  11. 11. Does this apply to enterprise? Consumer market proving value that IoT can bring to interactions with users. Better user experiences at work can: Save money Increase productivity Improve job satisfaction
  12. 12. Tips for improved User Experience
  13. 13. Design IoT with minimal interaction
  14. 14. Design IoT with minimal interaction Reduce beeps and notifications
  15. 15. Design IoT with minimal interaction Reduce beeps and notifications Streamline troubleshooting & fix workflows
  16. 16. Design IoT with minimal interaction Reduce beeps and notifications Streamline troubleshooting & fix workflows Provide suggestions & default actions
  17. 17. Design IoT with minimal interaction Reduce beeps and notifications Streamline troubleshooting & fix workflows Provide suggestions & default actions Build intelligence to not disturb the user when possible
  18. 18. Let data drive decisions, only include human intervention when necessary
  19. 19. Let data drive decisions, only include human intervention when necessary
  20. 20. Expectation Setting
  21. 21. Expectation Setting
  22. 22. Expectation Setting
  23. 23. But what if my Nest could talk to my Lighting?
  24. 24. Avoid proprietary solutions
  25. 25. Avoid proprietary solutions
  26. 26. Avoid proprietary solutions
  27. 27. Avoid proprietary solutions
  28. 28. Red Hat - Open Standards
  29. 29. Designing an Experience
  30. 30. Start with user stories As a track engineer, I need to be notified of track problem information so I can easily review track problems. As a <user type>, I want <feature> so <reason>.
  31. 31. Understand flows across devices Track sensor identifies issue System calculates best track engineer System updates engineer’s schedule & notifies them Engineer sees next assignment on watch, gets directions to location. GPS recognizes engineer on site. Updates ticket. Engineer closes ticket with resolution information. Engineer sees next assignment on watch, gets directions to location. Trains rerouted until engineer can assess Trains routed back to track
  32. 32. Full customer experience flow
  33. 33. UX expertise to consider Designing the software users interact with on tablets, phones, computers, and other screen-based interactions for ease of use and adoption UI Design Industrial Design Customer Experience Designing the hardware and ergonomics that fit elegantly into people’s lives The full customer journey from end to end, purchase through upgrade
  34. 34. How do I know if we’re doing well?
  35. 35. It’s still a new paradigm Gather feedback often Be willing to change Keep a sense of humor
  36. 36. Collect data on usage
  37. 37. Collect data on usage Gather drop-off points in console usage
  38. 38. Collect data on usage Gather drop-off points in console usage Which devices are getting input
  39. 39. Collect data on usage Gather drop-off points in console usage Which devices are getting input What features are being used
  40. 40. Collect data on usage Gather drop-off points in console usage Which devices are getting input What features are being used Ask for feedback during various stages of the journey
  41. 41. Gather emotion during customer journey user approaches store in a rush User enters store and gets notification of sale User realizes the thing they want doesn’t qualify User scans item, sees they can use coupon Applies coupon and pays on phone, and is able to pick up child on time
  42. 42. In Summary More devices = less time Design your experience mindfully Measure & Improve
  43. 43. Room 210 Free Chance to win Visit our PatternFly Booth Want to know more about what Red Hat UXD is up to?
  44. 44. Thanks! @catwrobson crobson@redhat.com Catherine Robson

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