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Are you an APM member?
Whether you simply have an interest in
improving your project management
skills, are starting out in the profession
or are already an experienced
professional, there’s an APM
membership grade designed for you.
APM membership offers:
 Professional status and recognition
 Excellent career prospects
 Access to great technical
information
Find out more at apm.org.uk/Individual
APM FIVE Dimensions of Professionalism
Project professionals drive effective change
across all sectors and industries. As committed
professionals they command trust, respect and
credibility, making them stand out amongst
their peers.
The APM FIVE Dimensions of Professionalism
are a set of values that provide a universal
framework to help you develop your career
and achieve your professional goals.
Find out more at apm.org.uk/APM5Dimensions
A brand new APM guide is now available to pre-order, Governance
of Co-Owned Projects, the successor to the highly-regarded Co-
Directing Change publication.
What's inside?
You will find principles for the governance of co-owned projects,
together with checklists and key questions for co-owners to ask.
These cover a range of governance topics including:
 alignment of objectives to leadership;
 sponsorship roles and responsibilities.
This is the perfect guide for those who influence corporate
governance in organisations.
Find out more at apm.org.uk/book-shop
Take an APM qualification today
APM recognises the importance of keeping qualifications up to date
and relevant, so they reflect the knowledge that you have, the work
that you do and the skills that you have developed.
Take the next step and reach your potential
APM Project Fundamentals Qualification (PFQ)
APM Project Management Qualification (PMQ)
APM Project Professional Qualification (PPQ)
APM Practitioner Qualification (PQ)
APM Registered Project Professional (RPP)
Visit our website to find out more apm.org.uk/qualifications
Everything you ever
wanted to know about
PMO
Midlands Branch &
PMO SIG
Your speaker: Emma-Ruth Arnaz-Pemberton
 Meet the Presenter
 APM PMO SIG
 What PMO’s do for you?
 PMO Development
 Types of PMO
 Building a PMO
 PMO People
 Tips for PMO
 Q & A
This session…
 Director of Consulting Services @ Wellingtone Project Management
 Chair of the APM PMO Specific Interest Group in the UK (apm.org.uk)
 Judge of the APM Awards
 Member of APM Membership panel
 PMO Manager for Project Managers Without Borders (pmwb.org)
 Mentor for Project Managers Against Poverty
 Passionate speaker of all things PMO
 Writer of all things PMO:
 Axelos Portfolio, Programme, and Project Offices
 Real Project Management by Peter Taylor
 Raconteur Project Management Special, June 2017
About the presenter
 To facilitate collaborative learning that fully engages the
membership and helps them grow their PMO skills and
competences
 To reach out to other disciplines (audit, finance, procurement,
quality) that collaborate routinely with PMOs to create value
 To provide an open source of unbiased advice and guidance
to those who can benefit from putting PMO practices to
work
 To have a bias towards action, understanding the latest
thinking and quickly digest it into ways that can be shared as
digestible knowledge with those we seek to
About our Mission
 Competence Framework Inclusion
 Registered Project Professional Revised
 PMO of the Year Award
 Corporate Engagement
 Ethical International PMO Standards
 PMO Apprenticeships
About our Goals
Did you know?
You tell us: what does your PMO do for you?
Own the
methodology
Nerve centre for
communication
Provide common
language
They support
benefits delivery
Enable maturity &
capability
Assure project
delivery
With thanks to PMO SIG members
Source: Journal of project management, APM
2014
1970’s
Defence &
Government
Specific
Technical focus
1980-90’s Project Support
Office
Internal stakeholders
Iron triangles
1990-00’s Programme Office
Specific
Internal & external
stakeholders
Critical success factors
21st
Century
Portfolio, Benefits
& Strategy
Owner & sponsors
Organisational Context
A brief history of PMO
Supportive
(centre of excellence)
Is all about..
Capability
Guidelines
Community
Operational
(reporting & visibility)
Is all about..
Oversight
Administration
Project Specific
Directive
(strategic)
Is all about..
Resource Demand
Portfolio Build
Benefits Realisation
Controlling
(methods & standards)
Is all about..
Discipline
Best Practice
Compliance
Roles of a PMO
Supportive Directive
Operational Controlling
Supportive Directive
Operational Controlling
Your PMO profile
Blended PMO
achieves optimal
effectiveness
Police Unit
comes with
engagement
challenges
Training Unit
brings credibility
challenges
Administration &
Reporting Function
lacks visibility
Perception of PMOs
There is no
one size fits
all!
PMO lesson #1
Specialist
Function
Value
Added
Growth
Tactical
Business
Support
Strategic
Alignment
Supportive Directive
Operational Controlling
Typically the more mature the
PMO, the more balanced it is
across the four key functions.
Deciding on your PMO
Optimal
Diminishing
Return
Quick
Improvement
Key considerations:
• Understand the business value
• Review the business needs
• Align to the PMO service catalogue
• Keep the journey in mind
• The law of diminishing returns – how much PMO is enough?
How much PMO is enough?
Classifies and stores documents
Implements filing systems
Issue and problem tracking
Change control
Librarian
Handyman
Police
Doctor
Nurse
Assists in a crisis
Undertakes quick repairs
Highlights underlying problemsEnsures compliance
Offers advice and guidelines on
procedures
Reports deviations from plans
Deters potential offenders
Diagnoses
Prescribes remedial action
Monitors effects of remedial
action
Offers prognosis
Attends to day-to-day needs
Provides encouragement
Provides a sounding board
PMO people
Starting from scratch
considerations
ERAP Consulting Ltd ¦
22
Step 2:
where are
you today?
Step 3: where
do you want to
be?
Step 4: how
will you get
there?
Step 5: how
well did you
do?
Data driven informed by Best Practice
Alignment between Method & Practice
Strengths & Opportunities
Baseline & Roadmap
A case for change
Strategy
Define Maturity
ERAP Consulting Ltd ¦23
Capability Maturity
Training Coaching
Method
Documents
Governance
Two-
way
Support
Process
An eco-system with opportunity for all and an understanding that Project
Management in the organisation isn’t an exclusive club
What makes a method?
Bolt-ons
Approach
People
• Discipline
• Up-skill
• Stepped
• Realistic
• Training
• How To…
CommunicationsCommunications
Adoption & Change
Adapt & Sell!
Engage with
The Why
Know your
Path
Take Pain
Away
Define who
you are
Build a
community
Consistently
Show Value
Take aways…
So what?
pmosig@apm.org.uk
http://www.apm.org.uk/group/apm-pmo-specific-
interest-group or http://www.pmosig.co.uk
@pmosiguk
APM PMOSIG group
#getinvolved
Follow APM online
LinkedIn
The Association for Project
Management (Official
group)
Facebook
Association for Project
Management
Twitter
@APMProjectMgmt
@APMEvents
Slideshare
slideshare.net/assocpm
Google+
Association for Project
Management
YouTube
youtube.com/APMProjectMgmt

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Everything you wanted to know about PMOs

  • 1.
  • 2. Are you an APM member? Whether you simply have an interest in improving your project management skills, are starting out in the profession or are already an experienced professional, there’s an APM membership grade designed for you. APM membership offers:  Professional status and recognition  Excellent career prospects  Access to great technical information Find out more at apm.org.uk/Individual
  • 3. APM FIVE Dimensions of Professionalism Project professionals drive effective change across all sectors and industries. As committed professionals they command trust, respect and credibility, making them stand out amongst their peers. The APM FIVE Dimensions of Professionalism are a set of values that provide a universal framework to help you develop your career and achieve your professional goals. Find out more at apm.org.uk/APM5Dimensions
  • 4. A brand new APM guide is now available to pre-order, Governance of Co-Owned Projects, the successor to the highly-regarded Co- Directing Change publication. What's inside? You will find principles for the governance of co-owned projects, together with checklists and key questions for co-owners to ask. These cover a range of governance topics including:  alignment of objectives to leadership;  sponsorship roles and responsibilities. This is the perfect guide for those who influence corporate governance in organisations. Find out more at apm.org.uk/book-shop
  • 5. Take an APM qualification today APM recognises the importance of keeping qualifications up to date and relevant, so they reflect the knowledge that you have, the work that you do and the skills that you have developed. Take the next step and reach your potential APM Project Fundamentals Qualification (PFQ) APM Project Management Qualification (PMQ) APM Project Professional Qualification (PPQ) APM Practitioner Qualification (PQ) APM Registered Project Professional (RPP) Visit our website to find out more apm.org.uk/qualifications
  • 6. Everything you ever wanted to know about PMO Midlands Branch & PMO SIG Your speaker: Emma-Ruth Arnaz-Pemberton
  • 7.  Meet the Presenter  APM PMO SIG  What PMO’s do for you?  PMO Development  Types of PMO  Building a PMO  PMO People  Tips for PMO  Q & A This session…
  • 8.  Director of Consulting Services @ Wellingtone Project Management  Chair of the APM PMO Specific Interest Group in the UK (apm.org.uk)  Judge of the APM Awards  Member of APM Membership panel  PMO Manager for Project Managers Without Borders (pmwb.org)  Mentor for Project Managers Against Poverty  Passionate speaker of all things PMO  Writer of all things PMO:  Axelos Portfolio, Programme, and Project Offices  Real Project Management by Peter Taylor  Raconteur Project Management Special, June 2017 About the presenter
  • 9.  To facilitate collaborative learning that fully engages the membership and helps them grow their PMO skills and competences  To reach out to other disciplines (audit, finance, procurement, quality) that collaborate routinely with PMOs to create value  To provide an open source of unbiased advice and guidance to those who can benefit from putting PMO practices to work  To have a bias towards action, understanding the latest thinking and quickly digest it into ways that can be shared as digestible knowledge with those we seek to About our Mission
  • 10.  Competence Framework Inclusion  Registered Project Professional Revised  PMO of the Year Award  Corporate Engagement  Ethical International PMO Standards  PMO Apprenticeships About our Goals
  • 12. You tell us: what does your PMO do for you? Own the methodology Nerve centre for communication Provide common language They support benefits delivery Enable maturity & capability Assure project delivery With thanks to PMO SIG members
  • 13. Source: Journal of project management, APM 2014 1970’s Defence & Government Specific Technical focus 1980-90’s Project Support Office Internal stakeholders Iron triangles 1990-00’s Programme Office Specific Internal & external stakeholders Critical success factors 21st Century Portfolio, Benefits & Strategy Owner & sponsors Organisational Context A brief history of PMO
  • 14. Supportive (centre of excellence) Is all about.. Capability Guidelines Community Operational (reporting & visibility) Is all about.. Oversight Administration Project Specific Directive (strategic) Is all about.. Resource Demand Portfolio Build Benefits Realisation Controlling (methods & standards) Is all about.. Discipline Best Practice Compliance Roles of a PMO
  • 15. Supportive Directive Operational Controlling Supportive Directive Operational Controlling Your PMO profile
  • 16. Blended PMO achieves optimal effectiveness Police Unit comes with engagement challenges Training Unit brings credibility challenges Administration & Reporting Function lacks visibility Perception of PMOs
  • 17. There is no one size fits all! PMO lesson #1
  • 18. Specialist Function Value Added Growth Tactical Business Support Strategic Alignment Supportive Directive Operational Controlling Typically the more mature the PMO, the more balanced it is across the four key functions. Deciding on your PMO
  • 19. Optimal Diminishing Return Quick Improvement Key considerations: • Understand the business value • Review the business needs • Align to the PMO service catalogue • Keep the journey in mind • The law of diminishing returns – how much PMO is enough? How much PMO is enough?
  • 20. Classifies and stores documents Implements filing systems Issue and problem tracking Change control Librarian Handyman Police Doctor Nurse Assists in a crisis Undertakes quick repairs Highlights underlying problemsEnsures compliance Offers advice and guidelines on procedures Reports deviations from plans Deters potential offenders Diagnoses Prescribes remedial action Monitors effects of remedial action Offers prognosis Attends to day-to-day needs Provides encouragement Provides a sounding board PMO people
  • 22. ERAP Consulting Ltd ¦ 22 Step 2: where are you today? Step 3: where do you want to be? Step 4: how will you get there? Step 5: how well did you do? Data driven informed by Best Practice Alignment between Method & Practice Strengths & Opportunities Baseline & Roadmap A case for change Strategy Define Maturity
  • 23. ERAP Consulting Ltd ¦23 Capability Maturity Training Coaching Method Documents Governance Two- way Support Process An eco-system with opportunity for all and an understanding that Project Management in the organisation isn’t an exclusive club What makes a method?
  • 24. Bolt-ons Approach People • Discipline • Up-skill • Stepped • Realistic • Training • How To… CommunicationsCommunications Adoption & Change
  • 25. Adapt & Sell! Engage with The Why Know your Path Take Pain Away Define who you are Build a community Consistently Show Value Take aways…
  • 28. Follow APM online LinkedIn The Association for Project Management (Official group) Facebook Association for Project Management Twitter @APMProjectMgmt @APMEvents Slideshare slideshare.net/assocpm Google+ Association for Project Management YouTube youtube.com/APMProjectMgmt