VoIP in Thailand and SEA Dr. Donyaprueth  Krairit  (donya@ait.ac.th) Assistant Professor School of Management Asian Instit...
Agenda <ul><li>VoIP Potentials </li></ul><ul><li>Why is VoIP an important issue ? </li></ul><ul><li>Thailand VoIP Situatio...
VoIP Potentials <ul><li>Savings on long-distance calls </li></ul><ul><li>Bypass monopoly providers of telecom services </l...
Why is VoIP an important issue? <ul><li>Technically, a voice transmission in data packets. </li></ul><ul><li>What regulati...
Telecom Providers in Thailand <ul><li>TOT Corporation (formerly, the Telephone Organization of Thailand) </li></ul><ul><ul...
Regulatory Framework <ul><li>TOT and CAT are both operators and regulators. </li></ul><ul><li>They give concessions based ...
Competition: Domestic Calls <ul><li>Domestic long-distance calls </li></ul><ul><ul><li>Cellular BTO providers receiving th...
Competition: International Calls <ul><li>Completely monopolized by CAT with no competition from BTO operators. </li></ul><...
Competition: Internet Service <ul><li>Under the monopoly domain of the CAT. </li></ul><ul><li>18 ISP concessionaires </li>...
Specific Policies on VoIP <ul><li>VoIP is prohibited. </li></ul><ul><li>All Internet traffic have to go through CAT intern...
QoS of VoIP in Thailand <ul><li>No QoS enforced both in terms of latency and accessibility. </li></ul><ul><li>TOT VoIP dom...
Future Directions (Thailand) <ul><li>The establishment of the National Telecommunications Committee (NTC) as an independen...
Future of Internet in Thailand <ul><li>EdNet </li></ul><ul><ul><li>Inter/Intranet link for 10,000 schools </li></ul></ul><...
VoIP in Other SEA Countries <ul><li>Malaysia, the Philippines, and Singapore: VoIP licenses </li></ul><ul><li>Cambodia and...
<ul><li>Vietnam:  </li></ul><ul><ul><li>The Posts and Telematics Ministry has suspended the sales of FPT Telecom’s Interne...
QoS of VoIP in SEA <ul><li>Only Singapore has clear QoS results on </li></ul><ul><ul><li>System Accessibility </li></ul></...
Future of VoIP in SEA <ul><li>Move toward enterprise VoIP and Private leased-line infrastructure </li></ul><ul><li>IP tele...
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VoIP Solution

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VoIP Solution

  1. 1. VoIP in Thailand and SEA Dr. Donyaprueth Krairit (donya@ait.ac.th) Assistant Professor School of Management Asian Institute of Technology (AIT) Pathumthani, THAILAND
  2. 2. Agenda <ul><li>VoIP Potentials </li></ul><ul><li>Why is VoIP an important issue ? </li></ul><ul><li>Thailand VoIP Situation & Environment </li></ul><ul><ul><li>Regulatory & Policies </li></ul></ul><ul><ul><li>Business </li></ul></ul><ul><ul><li>QoS issue </li></ul></ul><ul><ul><li>Future directions </li></ul></ul><ul><li>Other SEA Countries </li></ul>
  3. 3. VoIP Potentials <ul><li>Savings on long-distance calls </li></ul><ul><li>Bypass monopoly providers of telecom services </li></ul><ul><li>Lack of regulatory hurdles </li></ul><ul><li>Internet is the IP-based networks. </li></ul><ul><li>Technically, low entry barriers. </li></ul><ul><li>Help in the concept of “universal service”?? </li></ul>
  4. 4. Why is VoIP an important issue? <ul><li>Technically, a voice transmission in data packets. </li></ul><ul><li>What regulations/policies to use to govern this new form of transmission? </li></ul><ul><ul><li>Regulate as voice communication </li></ul></ul><ul><ul><li>Regulate as data communication </li></ul></ul><ul><li>What is voice communication, anyway? </li></ul><ul><li>Is voice communication a “basic” service? </li></ul>
  5. 5. Telecom Providers in Thailand <ul><li>TOT Corporation (formerly, the Telephone Organization of Thailand) </li></ul><ul><ul><li>Domestic voice communications </li></ul></ul><ul><li>CAT Corporation (formerly, the Communication Authority of Thailand) </li></ul><ul><ul><li>International voice communications </li></ul></ul><ul><ul><li>Data communications </li></ul></ul>
  6. 6. Regulatory Framework <ul><li>TOT and CAT are both operators and regulators. </li></ul><ul><li>They give concessions based on the BTO scheme to winning bidders on selected services. </li></ul><ul><li>The concessions could be of the same kind due to overlapping roles and authority. </li></ul>
  7. 7. Competition: Domestic Calls <ul><li>Domestic long-distance calls </li></ul><ul><ul><li>Cellular BTO providers receiving the concessions from both TOT and CAT offer competitive rates. </li></ul></ul><ul><ul><li>Only VoIP service will enable TOT to compete with the concessionaires. </li></ul></ul><ul><ul><li>Y-TEL1234 is already in service and doing well. </li></ul></ul>
  8. 8. Competition: International Calls <ul><li>Completely monopolized by CAT with no competition from BTO operators. </li></ul><ul><li>However, CAT is still suffered from international call back services, e-mail, and other Internet-based services. </li></ul><ul><li>CAT therefore decided to go with VoIP for international long-distance services. The service is called “e-Phone,” flat-rate priced at about 50% lower than traditional calls. </li></ul>
  9. 9. Competition: Internet Service <ul><li>Under the monopoly domain of the CAT. </li></ul><ul><li>18 ISP concessionaires </li></ul><ul><li>Different from other BTO concessions because they are based on a profit-sharing scheme, and not revenue-sharing scheme. </li></ul><ul><li>Result: Highest Internet service in the SEA region. </li></ul>
  10. 10. Specific Policies on VoIP <ul><li>VoIP is prohibited. </li></ul><ul><li>All Internet traffic have to go through CAT international gateways. </li></ul><ul><li>Violators are threatened to have their concessions withdrawn. </li></ul>
  11. 11. QoS of VoIP in Thailand <ul><li>No QoS enforced both in terms of latency and accessibility. </li></ul><ul><li>TOT VoIP domestic service claims to have delay comparable to that of mobile phones. </li></ul><ul><li>CAT VoIP international service still faces problems about accessibility and latency. </li></ul>
  12. 12. Future Directions (Thailand) <ul><li>The establishment of the National Telecommunications Committee (NTC) as an independent regulatory body. </li></ul><ul><li>The Telecommunications Act is in the approval process from the Parliament. </li></ul><ul><li>Long-term policy goal is set for liberalization. </li></ul>
  13. 13. Future of Internet in Thailand <ul><li>EdNet </li></ul><ul><ul><li>Inter/Intranet link for 10,000 schools </li></ul></ul><ul><li>MOI network expansion </li></ul><ul><ul><li>E-Citizen project </li></ul></ul><ul><li>TOT VoIP Phase 3 </li></ul>
  14. 14. VoIP in Other SEA Countries <ul><li>Malaysia, the Philippines, and Singapore: VoIP licenses </li></ul><ul><li>Cambodia and Laos: </li></ul><ul><ul><li>Available but illegal </li></ul></ul><ul><ul><li>Cambodian military police have detained 20 foreigners on an alleged IDD bypass scam using an unlicensed IDD gateway. </li></ul></ul>
  15. 15. <ul><li>Vietnam: </li></ul><ul><ul><li>The Posts and Telematics Ministry has suspended the sales of FPT Telecom’s Internet phone card service. </li></ul></ul><ul><ul><li>Allow only outbound Internet-based calls from computers to computers and from computers to telephones while prohibiting inbound Internet phone calls. </li></ul></ul>VoIP in Other SEA Countries
  16. 16. QoS of VoIP in SEA <ul><li>Only Singapore has clear QoS results on </li></ul><ul><ul><li>System Accessibility </li></ul></ul><ul><ul><li>Service Activation </li></ul></ul><ul><ul><li>Number of complaints </li></ul></ul><ul><li>Philippines ask for QoS but does not enforce. </li></ul><ul><li>Thailand has informal user surveys. </li></ul>
  17. 17. Future of VoIP in SEA <ul><li>Move toward enterprise VoIP and Private leased-line infrastructure </li></ul><ul><li>IP telephony gateway over conventional PABX </li></ul><ul><li>Consolidation?!? </li></ul>

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