New Features of Your VoIP Phone Presenter:  Kathleen O’Connor Date:  February 11, 2009 http://voip.hq.nasa.gov National Ae...
New Security Features for VoIP Phone <ul><li>Personal Address Book & Fast Dials </li></ul><ul><ul><li>Available from the S...
CallManager Web Site <ul><li>VoIP Phone customization </li></ul><ul><ul><li>New look and feel </li></ul></ul><ul><ul><li>E...
Access CallManager Web Site To access the CallManager Web site: Click the  Sign in to CISCO CALLMANAGER  link
New Login Screen
Change Password and Pin
Setting Call Forwarding Select line from drop-down box
More New Features – Coming Soon! <ul><li>Message Monitor </li></ul><ul><ul><li>Allows you to listen to an incoming voicema...
Message Monitor <ul><li>Set up Message Monitor for your voicemail box </li></ul><ul><li>Screen pop-ups will appear when ca...
Phone View (Visual Message Locator) <ul><li>Access your voicemail box as usual </li></ul><ul><li>Choose “Find Message” </l...
Dropped Call Recovery <ul><li>If you are disconnected from the voicemail system in the midst of retrieving a message, you ...
Busy Lamp Field <ul><li>Allows you to monitor the busy/idle status of designated phone extensions </li></ul><ul><li>When t...
Language Locale <ul><li>Allows your phone to display in a different language </li></ul><ul><li>48 different languages avai...
Activating New Features <ul><li>User activated features </li></ul><ul><ul><li>Message Monitor </li></ul></ul><ul><ul><li>P...
For More Information and Training <ul><li>New phone features will be available in mid-March </li></ul><ul><li>Visit the HQ...
 
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  • -personal address book and personal fast dials are separate from the NASA directory. The directory is still accessible via the Directory button.
  • Current version (left) only allows password changes (pins were changed via a call to the help desk and most were not aware it was an option) New version allows pin and password to be changed from the same page.
  • -Forwarding calls and changing ring settings can now be done on one screen. This is beneficial for those who manage more than one line.
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    1. 1. New Features of Your VoIP Phone Presenter: Kathleen O’Connor Date: February 11, 2009 http://voip.hq.nasa.gov National Aeronautics and Space Administration www.nasa.gov
    2. 2. New Security Features for VoIP Phone <ul><li>Personal Address Book & Fast Dials </li></ul><ul><ul><li>Available from the Services button (the globe) </li></ul></ul><ul><li>These features now require login for additional security </li></ul><ul><ul><li>Login will require Username and PIN </li></ul></ul><ul><ul><li>Username same as VoIP Web site, e.g., jasmith </li></ul></ul><ul><ul><li>Users can change PIN if desired (to add security to their Address Book) </li></ul></ul><ul><ul><li>Address Book Login persistent until logout or phone reset </li></ul></ul>
    3. 3. CallManager Web Site <ul><li>VoIP Phone customization </li></ul><ul><ul><li>New look and feel </li></ul></ul><ul><ul><li>Easier to manage your phone features </li></ul></ul>
    4. 4. Access CallManager Web Site To access the CallManager Web site: Click the Sign in to CISCO CALLMANAGER link
    5. 5. New Login Screen
    6. 6. Change Password and Pin
    7. 7. Setting Call Forwarding Select line from drop-down box
    8. 8. More New Features – Coming Soon! <ul><li>Message Monitor </li></ul><ul><ul><li>Allows you to listen to an incoming voicemail message while the caller is leaving it </li></ul></ul><ul><li>Phone View </li></ul><ul><ul><li>Visual message locator allows you to view a list of voicemail messages on your phone’s display </li></ul></ul><ul><li>Dropped Call Recovery </li></ul><ul><ul><li>Allows you to resume listening to a voicemail message if your call into the voicemail system is disconnected while retrieving </li></ul></ul><ul><li>Busy Lamp Field </li></ul><ul><ul><li>Allows you to monitor the busy/idle status of a specific extension and allow you to dial that extension with a single button when it becomes available </li></ul></ul><ul><li>Language Locale </li></ul><ul><ul><li>Allows your phone to display a different language </li></ul></ul>
    9. 9. Message Monitor <ul><li>Set up Message Monitor for your voicemail box </li></ul><ul><li>Screen pop-ups will appear when callers leave a voice message: </li></ul><ul><ul><li>Monitor – You can listen while the message is being left </li></ul></ul><ul><ul><li>Take – The user [ your name ] is available and would like to take your call </li></ul></ul><ul><ul><li>Ask – The user [ your name ] is available and would like to take your call </li></ul></ul><ul><ul><ul><li>Caller can then choose to talk to you or continue to leave a message </li></ul></ul></ul>
    10. 10. Phone View (Visual Message Locator) <ul><li>Access your voicemail box as usual </li></ul><ul><li>Choose “Find Message” </li></ul><ul><ul><li>You can then view a list of all new messages, </li></ul></ul><ul><li>OR </li></ul><ul><ul><li>You can view all new and saved messages </li></ul></ul><ul><li>Once you have selected the message you want to hear, follow the usual steps to listen to and disposition the message </li></ul>
    11. 11. Dropped Call Recovery <ul><li>If you are disconnected from the voicemail system in the midst of retrieving a message, you can log back in and: </li></ul><ul><ul><li>Continue playing the interrupted message at the point when the call was dropped </li></ul></ul><ul><li>OR </li></ul><ul><ul><li>Start over from the beginning of the message </li></ul></ul><ul><li>This is available whether you intentionally hang up without listening to the entire message or if your call was accidentally dropped </li></ul>
    12. 12. Busy Lamp Field <ul><li>Allows you to monitor the busy/idle status of designated phone extensions </li></ul><ul><li>When the extension becomes available, you can dial the extension with a single button </li></ul><ul><li>Also allows single-button “blind” or “supervised” transfers to that extension </li></ul><ul><ul><li>Blind transfers allow you to transfer without an announcement </li></ul></ul><ul><ul><li>Supervised transfers allow you to announce the caller </li></ul></ul>
    13. 13. Language Locale <ul><li>Allows your phone to display in a different language </li></ul><ul><li>48 different languages available </li></ul>
    14. 14. Activating New Features <ul><li>User activated features </li></ul><ul><ul><li>Message Monitor </li></ul></ul><ul><ul><li>Phone View </li></ul></ul><ul><ul><li>Dropped Call Recovery </li></ul></ul><ul><li>Telecom activated features </li></ul><ul><ul><li>Call the IT Help Desk at 358-HELP (4357) to request: </li></ul></ul><ul><ul><ul><li>Busy Lamp Field </li></ul></ul></ul><ul><ul><ul><li>Language Locale </li></ul></ul></ul>
    15. 15. For More Information and Training <ul><li>New phone features will be available in mid-March </li></ul><ul><li>Visit the HQ VoIP Web site for FAQs, Instructions, and training information </li></ul><ul><ul><li>http:// voip.hq.nasa.gov </li></ul></ul><ul><li>To request training you may call, e-mail, or visit the Computer Training Center (CTC): </li></ul><ul><ul><li>HQ Suite 3Q53 </li></ul></ul><ul><ul><li>358-1111 </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul><ul><ul><li>http:// ctc.hq.nasa.gov </li></ul></ul>

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