SECTION 1: ENROLLMENT INFORMATION

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SECTION 1: ENROLLMENT INFORMATION

  1. 1. TRAINING ENROLLMENT FORM Fax this form and attach Purchase Order to: Attention: Enrollment, Tek (Fax) 469-330-4463 Or e-mail this form and attach P.O. to: tek.enrollment@tek.com SECTION 1: ENROLLMENT INFORMATION This section must be completed in full for all orders Company Name: (Enter NONE if a P.O. is not attached and complete Purchase Order Number:       SECTION 2 below) Contact Name:       Title:       Customized (Y/N):       Phone Number:       Fax Number:       Location: Customer Site (on-site) Address Email Address: Customer Site             Dates Requested: Tek Texas       1st Choice       Tek UK       2nd Choice       Tek DE       Please enter course(s) details. See attached Table for list of Courses and Part Numbers Number of Length Students* Course Title (days) Part Number                                                                                                                         * 4 student minimum, 8 student maximum for customer site (on-site) or customized training. In-house sizes may vary. Number of days for customized courses must be determined by Tek and the customer. Terms: Training is reserved on a first-come, first-serve basis upon receipt and approval of a Purchase Order and Training Enrollment Form. Courses must be cancelled in accordance with Tek’s Training Enrollment and Cancellation Policy. SECTION 2: BILLING INFORMATION If a Purchase Order is not attached, this Section must be completed in full Invoicing Contact Name and Title:       Phone Number:       Fax Number:       Billing Address:       Cost of Course:       (For cost, please contact your Tek Sales Representative or Training Coordinator) Authorized By:       Title:       Signature: Date:       SECTION 3: NAME/EMAIL ADDRESSES OF STUDENT(S) ATTENDING 1       5       2       6       3       7       4       8       Below: For Classes at Tek Richardson location only 9       11      
  2. 2. TRAINING ENROLLMENT INSTRUCTIONS 10       12      
  3. 3. TRAINING ENROLLMENT INSTRUCTIONS REQUIRED ENROLLMENT INFORMATION To enroll in one of Tek’s courses, complete the TRAINING ENROLLMENT FORM as follows: SECTION 1:ENROLLMENT INFORMATION: All fields must be completed. The following table should help you in completing the course detail fields. Courses and Part Numbers Course Title Length Part Number Network Assurance GeoProbe User 2 days 990-0004-14-001 GeoProbe Administrator 3 days 990-0005-14-001 GeoProbe System Manager CBT 990-0006-14-001 GeoProbe Operations & Maintenance 2 days 990-0007-14-001 Service Assurance Interconnect Voice Assurance User 1 day 990-0045-14-001 Interconnect Mobility Assurance User 1 day 990-0047-14-001 Orion Administration 1 day 990-0046-14-001 Datacast CBT 990-0044-14-001 Technology Voice over Internet Protocol 1 day 990-0038-14-001 Basic Signaling System 7 1 day 990-0027-14-001 Please contact Tek Technologies Inc. Training Department for other courses. SECTION 2:BILLING INFORMATION: If a Purchase Order is not attached, all fields must be completed. If a Purchase Order is attached, Section 2 may be left blank. Please note: Section 2 must be signed as indicated. This authorizes Tek to bill your company for the training in accordance with the terms and conditions as defined in this policy. SECTION 3: NAME/EMAIL ADDRESSES OF STUDENT(S) ATTENDING: Complete this section with the names of the student(s) attending the course(s). If the names are not known at the time of enrollment this section may be left blank.
  4. 4. TRAINING POLICY COURSE RESERVATIONS Course reservations are made on a first come, first serve basis, upon Tek receipt and acceptance of the required enrollment information as explained above. On the TRAINING ENROLLMENT FORM, the BILLING INFORMATION section must be properly completed or a Purchase Order must be attached to the enrollment form. For courses conducted in the USA, all required enrollment information must be received by Tek two full weeks prior to the course start date, or the enrollment will be canceled automatically, and no further action will be taken by Tek. For courses conducted outside the USA, all required enrollment information must be received by one month prior to the course start date to allow time for arranging Visas, Passports, and travel. If a course is full, you may be placed on a waiting list, and you will not be held financially responsible until such time as your enrollment is confirmed by Tek. Confirmations will be mailed or faxed to the contact person named on the enrollment form. For International customers, confirmations will be sent to the agent representing Tek, unless other arrangements have been made with Tek. ENROLLMENT CANCELLATION POLICY An enrollment may be canceled up until 2 weeks prior to the course start date without penalty. If a cancellation is requested within the 2 week period, you will be held financially liable for the enrollment. If the seats were included as a part of a contract or sales purchase order, then they will be forfeited. Substitutions are allowed. Tek requires a minimum of 4 students to conduct a course. Tek reserves the right to cancel and/or reschedule a course at any time. You will be notified of any cancellations or rescheduling as soon as possible. Normally, Tek will provide you at least a 2-week notice if a course is canceled or rescheduled. You will not be billed for a course until you have attended, as long as you are within the guidelines defined in the Cancellation policy.
  5. 5. COURSE DESCRIPTIONS GeoProbe User Course This course teaches you the fundamentals of using the GeoProbe to conduct SS7/C7/GSM/GPRS/IP Network Surveillance and Performance Monitoring. The course introduces you to the user interface, the applications, and the tools of the GeoProbe system. The course uses lectures and then has you apply the knowledge using hands-on exercises. By the end of the course, you learn to use network maps, configure statistics, perform call traces, monitor network interfaces, save monitored data, and generate historical reports Course Length -- 2 Days Who Should Attend Personnel who use the GeoProbe on a daily basis for Network Surveillance and Performance Monitoring. This course is a prerequisite for all other GeoProbe courses. Personnel attending this course should have a working knowledge of Telecommunications, the SS7 protocol, and window-driven systems. Prerequisites A working knowledge of Telecommunications, the SS7 and/or GSM/GPRS protocols, and window-driven systems. * Course descriptions and prerequisites may vary slightly for fixed or mobile configurations of the GeoProbe system. Course Content • Introduction to GeoProbe • Historical Reports Generation • Introduction to SpIstation • ReMON-Remote Monitoring • SpIstation User Accounts • ReMON to Disk • Viewing Pre-Configured Network Maps • Real-Time User Call Trace • Network Status Mode Introduction • SUDStore/Failed Call Trace Recall • Network State Display • Mass Call Event Monitoring • Alarm Collection and Display For Mobile Networks • Bull’s-Eye Alarms • ReMON-Remote Monitoring-Gb/GTP • Real Time Statistics • GPRS Gb/GTP Status Display • Behavioral Statistics Recommendation This course can be conducted either at an Tek Training facility or at the customer site: If on-site training is requested, it must be conducted on a fully operational GeoProbe system (some hands-on labs will be limited to lecture only, to avoid disrupting the in-service GeoProbe system). If training is conducted at an Tek Training facility, only minimal simulations of SS7 and GSM/GPRS traffic are available.
  6. 6. COURSE DESCRIPTIONS GeoProbe Administration Course This course teaches you the fundamentals of configuring and administrating the GeoProbe system. The course introduces you to the configuration of network maps, alarms, applications, and the SUDS and CDR profiles. The course also introduces you to administrating your user accounts and configuring the GeoProbe system to collect historical statistics. The course uses lectures and then has you apply the knowledge using hands-on exercises. By the end of the course, you learn to create and maintain network maps, user accounts, alarm configurations, statistic configurations, and SUDS and CDR profile configurations. Course Length -- 3 Days Who Should Attend Personnel responsible for configuration of the GeoProbe database. Personnel attending this course should be "protocol experts.” A strong knowledge of either SS7* or GSM-MAP/Air Interface/GPRS* protocols is necessary to understand appropriate configuration of the GeoProbe database. The GeoProbe User course is a prerequisite. Prerequisites GeoProbe User Course, a working knowledge of Telecommunications, strong knowledge of SS7* and/or GSM/ GPRS* protocols, and familiarity with database applications. * Course descriptions and prerequisites may vary slightly for fixed or mobile configurations of the GeoProbe system. Course Content • GeoProbe System Overview • Mass Call Event Configuration • System Administration Mode Introduction • Behavioral Statistics Configuration • User Account Configuration • Historical Statistics Configuration • License Manager • SUDStore Configuration • Network Configuration Mode Introduction • Failed Calls/Transactions Configuration • Map Backgrounds and Icons • Usage Measurement Configuration • Network Map Configuration • CDR Configuration • Monitor Ports Configuration • ReMON to Disk Configuration • Default Map and View Assignments For Mobile Networks • Configuration of Groups • GPRS Gb Bearer Channel Configuration • Embedded Alarm Configuration • GSM/GPRS Transaction Configuration • Statistical Event Alarm Configuration Recommendation This course can be conducted either at an Tek Training facility or at the customer site: If on-site training is requested, it must be conducted on a fully operational GeoProbe system (some hands-on labs will be limited to lecture only, to avoid disrupting the in-service GeoProbe system). If training is conducted at an Tek Training facility, only minimal simulations of SS7 and GSM/GPRS traffic are available.
  7. 7. COURSE DESCRIPTIONS GeoProbe System Manager Course This course teaches you how to configure, customize and maintain the GeoProbe system. The course introduces you to the basic hardware elements of the GeoProbe network, and the supporting operating environments. By the end of the course, you learn the GeoProbe software structure, configuration of GeoProbe software, aging, back-up and restoration of GeoProbe files, and customization options such as customizing Bulls-eye alarms and alarm threshold ranges. Course Length -- CBT Who Should Attend Personnel responsible for configuration and maintenance of the SpIserver and SpIstation hardware and software. Personnel attending this course should have a strong working knowledge of UNIX and the VI editor in order to perform the UNIX functions required for GeoProbe or GeoProbe Mobile software configuration and maintenance. Students should also be familiar with LAN/WAN networking in order to support GeoProbe networking requirements. Prerequisites Either GeoProbe User or GeoProbe Mobile User Course, a working knowledge of UNIX and of Network Management systems. Additionally, students may benefit from completing the GeoProbe Administration or GeoProbe Mobile Administration Course. Course Content • GeoProbe Network Overview • SpIserver/SpIstation Software • GeoProbe Hardware Overview • SpIserver/SpIstation Software Customization • GeoProbe Operating Environment • SpIserver/SpIstation Software Maintenance
  8. 8. COURSE DESCRIPTIONS SpIprobe Operations and Maintenance Course This course teaches you the fundamentals of operating and maintaining the GeoProbe system. The course introduces you to the SpIprobe hardware, the SpIprobe software, the GeoProbe software structure, the GeoProbe system configuration files, and general GeoProbe system maintenance procedures. The course uses lectures and then has you apply the knowledge using hands-on exercises. By the end of the course, you learn to remove and replace the SpIprobe hardware, configure specific GeoProbe system files, configure monitor ports, age, backup, and restore GeoProbe files, and customize Bullseye alarms, and customize alarm thresholds. Course Length -- 2 Days Who Should Attend Personnel responsible for troubleshooting and maintenance of the SpIprobe hardware and software. Personnel attending this course should have a working knowledge of UNIX and the VI editor in order to perform the UNIX functions required for SpIprobe maintenance. Prerequisites Either GeoProbe User or GeoProbe Mobile User Course and a working knowledge of telecommunications systems and UNIX. Additionally, students may benefit from completing the GeoProbe Administration or GeoProbe Mobile Administration Course Course Content • GeoProbe System Overview • SpIprobe Hardware Maintenance • SpIprobe Remote Access • SpIprobe Hardware Overview • SpIprobe System Overview • SpIprobe Hardware Replacement • SpIprobe System Alarms • SpIprobe System Operation and Status • SpIprobe System Timing • Monitor Ports Configuration • SpIprobe System Statistics • SpIprobe Configuration Files Link Status and Fault • SpIprobe Redundancy Troubleshooting Recommendation It is recommended that this course be conducted at an Tek Training facility. If on-site training is requested, it must be conducted on a fully operational GeoProbe system (some hands-on labs will be limited to lecture only, to avoid disrupting the in-service GeoProbe system).
  9. 9. COURSE DESCRIPTIONS IVA User Course This course teaches you the fundamentals of using the IVA system to manage your interconnect business. The course introduces you to the data cubes, graphs, reports, and alarms available. The course uses lectures and then has you apply the knowledge using hands-on exercises. By the end of the course, you learn to generate DataZoom reports, generate Speedstats graphs, and interpret ProAlarm alarms. Course Length -- 1 Day Who Should Attend Personnel who use the Interconnection Voice Assurance packages on a daily basis to proactively monitor and troubleshoot interconnection traffic performance and System Administrators who configure and maintain the Interconnection Voice Assurance system Prerequisites General knowledge of GeoProbe SpImain menu and Bullseye Alarms, and familiarity with GeoProbe CDR application. Basic PC knowledge and keyboard skills. Basic knowledge of standard Web browsers. Basic knowledge of the Microsoft Windows operating system. Basic knowledge of industry terms and telephony. Recommended Completion of one of the following courses: GeoProbe User or GeoProbe Mobile User. Course Content • IVA solutions, packages, and modules • Management Reports module • IVA user benefits • RetroSpec Comparative Trending • IVA system components • SpeedStats package • IVA external elements • ProAlarms package • Interconnection traffic patterns • Bullseye selection window • IVA Web page • ProAlarms Bullseye window • DataZoom package • Functional Bullseye window • Engineering Analysis module • Alarm logs • DataZoom Cubes • Expanded Alarm window Recommendation This course can be conducted either at an Tek Training facility or at the customer site: If on-site training is requested, it must be conducted on a fully operational system (some hands-on labs will be limited to lecture only, to avoid disrupting the in-service system). If training is conducted at an Tek Training facility, only minimal simulations of SS7 and GSM/GPRS traffic are available.
  10. 10. COURSE DESCRIPTIONS IMA User Course This course teaches you the fundamentals of using the IMA system to manage your mobility services from and to interconnect and roaming partners. The course introduces you to the data cubes, reports, and alarms available. The course uses lectures and then has you apply the knowledge using hands-on exercises. By the end of the course, you learn to generate IMA reports, and interpret Near Real-Time alarms. Course Length -- 1 Day Who Should Attend Personnel who use the Interconnection Mobility Assurance packages on a daily basis to proactively monitor and troubleshoot Mobile traffic performance and System Administrators who configure and maintain the Interconnection Mobility Assurance system Prerequisites General knowledge of GeoProbe SpImain menu and Bullseye Alarms, and familiarity with GeoProbe CDR application. Basic PC knowledge and keyboard skills. Basic knowledge of standard Web browsers. Basic knowledge of the Microsoft Windows operating system. Basic knowledge of industry terms and telephony. Recommended Completion of one of the following courses: GeoProbe User or GeoProbe Mobile User. Course Content • IMA solutions, packages, and modules • Alarm logs • IMA user benefits • Expanded Alarm window • IMA system components • IMA external elements • Interconnection traffic patterns • IMA Web page • Recommendation This course can be conducted either at an Tek Training facility or at the customer site: If on-site training is requested, it must be conducted on a fully operational system (some hands-on labs will be limited to lecture only, to avoid disrupting the in-service system). If training is conducted at an Tek Training facility, only minimal simulations of SS7 and GSM/GPRS traffic are available.
  11. 11. COURSE DESCRIPTIONS Orion Administrator Course This course teaches you the necessary knowledge and skills to configure and maintain the Orion packages and to administer the Orion Server. By the end of the course, you will be able to configure and maintain Orion user accounts, Orion packages, Speedstats and ProAlarms. Course Length -- 1 Day Who Should Attend System Administrators who configure and maintain the Orion system Prerequisites Completion of the Interconnection Voice Assurance User course or Interconnection Mobility Assurance User course. Completion of one of the following courses: GeoProbe User or GeoProbe Mobile User. Knowledge of GeoProbe SpImain menu and Bullseye Alarms, and familiarity with GeoProbe CDR application. Course Content • Orion Administration Course Overview • SpeedStats User Accounts • Orion Reference Documents • Configuring and maintaining ProAlarms • Configuring and maintaining DataZoom • IVA Server Administration • DataZoom User Accounts • Editing .dat files • Configuring and maintaining SpeedStats Recommendation This course can be conducted either at an Tek Training facility or at the customer site: If on-site training is requested, it must be conducted on a fully operational system (some hands-on labs will be limited to lecture only, to avoid disrupting the in-service system). If training is conducted at an Tek Training facility, only minimal simulations of SS7 and GSM/GPRS traffic are available.
  12. 12. COURSE DESCRIPTIONS Voice Over Internet Protocol (VoIP) Course This course teaches you the basic knowledge to understand VoIP and associated standards, hardware, and services. This course is non inclusive of the knowledge that may be necessary to exactly match your company needs. It is a high level overview intended to introduce the students to VoIP. This course is an excellent foundation for the Spectra2 MG course. Course Length -- 1 Day Who Should Attend Any personnel who need to understand VoIP at a basic level. Prerequisites Knowledge of telecommunications. Course Content • Purpose of Voice over Internet Protocol (VoIP) • Media Gateway Control Protocol (MEGACO)/H.248 • VoIP services standard • Hardware elements associated with VoIP • Media Gateway Control Protocol (MGCP) • Open Systems Interconnect (OSI) model layers • Purpose and functional operation of a Softswitch • Differences between IP, TCP, UDP, RTP, and • ITU Standard Coding Schemes RTCP protocols • Differences between Waveform Coding and Linear • Relationship between the OSI model and Predictive Coding TCP/IP Networks • Differences between coder schemes • Parts of a VoIP packet • Sources of delay in a VoIP network • Techniques Associated with QoS • Impact of delays in VoIP • ITU H.323 Standard • Purpose of Echo Cancellers • Session Initiation Protocol (SIP) Standard Recommendation This course can be conducted either at an Tek Training facility or at the customer site.
  13. 13. COURSE DESCRIPTIONS Signaling System Seven (SS7 or C7) Course This course teaches you the basic knowledge to understand SS7 and associated protocols. This course is non inclusive of the knowledge that may be necessary to exactly match your company needs. It is a high level overview intended to introduce the students to SS7 to help them better understand the signaling concepts. This course is an excellent foundation for the GeoProbe User course, the Orion courses or the Spectra Base course. Course Length -- 1 Day Who Should Attend Any personnel who need to understand SS7 at a basic level. Prerequisites Knowledge of telecommunications. Course Content • Overview of Telephony • Types of Signaling • SS7 Protocol Layers • ISUP Procedures • Description of Telephone Equipment • Overview of the SS7 Network • SS7 Signaling Units • SCCP/TCAP Procedures • Description of Telephone Switching • SS7 Network Nodes • MTP Level 2 Procedures • Local Number Portability • Purposes of Telephone Signaling • SS7 Signaling Links • MTP Level 3 Procedures • Wireless Services • SS7 Signaling Modes Recommendation This course can be conducted either at an Tek Training facility or at the customer site.

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