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  1. 1. YOUR LOGO HERE We Focus on Your IT So You Can Focus on Your Business
  2. 2. <ul><ul><li>Introduction to managed services </li></ul></ul><ul><ul><li>Thorough Initial Assessment and Asset Management </li></ul></ul><ul><ul><li>24/7 Monitoring, Alerting and Reporting </li></ul></ul><ul><ul><li>Security Monitoring and Reporting </li></ul></ul><ul><ul><li>Automated Preventative Maintenance </li></ul></ul><ul><ul><li>Quarterly Business Reviews </li></ul></ul><ul><ul><li>Conclusions </li></ul></ul>Agenda YOUR LOGO HERE
  3. 3. Introduction to Managed Services <ul><ul><li>Managed vs Unmanaged </li></ul></ul><ul><ul><li>Monitoring and Managing </li></ul></ul><ul><ul><li>Package Contents </li></ul></ul>YOUR LOGO HERE
  4. 4. Unmanaged Managed <ul><li>IT problem occurs </li></ul><ul><li>Discover issue </li></ul><ul><li>Place phone call for support </li></ul><ul><li>Description of problem to the best of one’s ability </li></ul><ul><li>Travel to site, or use remote access to start digging around for cause of problem </li></ul><ul><li>Diagnose problems </li></ul><ul><li>Resolve issue </li></ul><ul><li>Break/fix method response </li></ul><ul><li>Unpredictable fees </li></ul><ul><li>Little to no network visibility </li></ul><ul><li>24x7x365 Monitoring </li></ul><ul><li>Alert of potential issue/alert BEFORE or as problem occurs </li></ul><ul><li>Instant, accurate diagnosis of problem </li></ul><ul><li>Rapid remote response or instant self-heal process initiated </li></ul><ul><li>Proactive response </li></ul><ul><li>Fixed monthly fee </li></ul><ul><li>Remote view of entire network </li></ul>Unmanaged vs Managed YOUR LOGO HERE
  5. 5. Monitor & Manage <ul><li>Proactive Remote Monitoring Solution </li></ul><ul><ul><li>Optimum network visibility </li></ul></ul><ul><ul><li>Central Dashboard capability </li></ul></ul><ul><ul><li>Help desk services </li></ul></ul><ul><ul><li>Security monitoring </li></ul></ul><ul><ul><li>Network optimization </li></ul></ul><ul><li>Proactive Remote Management Solution </li></ul><ul><ul><li>Negotiable, affordable SLA agreements </li></ul></ul><ul><ul><li>Score operational performance </li></ul></ul><ul><ul><li>Compliance assurance </li></ul></ul><ul><ul><li>Performance benchmarks </li></ul></ul><ul><ul><li>Reports so you KNOW what has been going on </li></ul></ul>YOUR LOGO HERE
  6. 6. <ul><ul><li>Thorough Initial Assessment </li></ul></ul><ul><ul><li>24/7 monitoring, alerting and reporting </li></ul></ul><ul><ul><li>Back Up and Security Monitoring and Reporting </li></ul></ul><ul><ul><li>Automated Preventative Maintenance </li></ul></ul><ul><ul><li>Business Reviews </li></ul></ul>Package Contents YOUR LOGO HERE
  7. 7. Inventory and Initial Assessment <ul><ul><li>Initial network assessment </li></ul></ul><ul><ul><li>Asset inventory management </li></ul></ul><ul><ul><li>Detailed network audits </li></ul></ul><ul><ul><li>Warranty tracking </li></ul></ul>YOUR LOGO HERE
  8. 8. <ul><li>Site Security Report </li></ul><ul><li>Comprehensive summary of all security patches applied </li></ul><ul><li>Complete summary of all MBSA scans performed </li></ul><ul><li>Summary of work required to improve site security </li></ul><ul><li>Site Performance Report </li></ul><ul><li>Identifies most heavily-stressed devices at a site </li></ul><ul><li>Highlights devices that may require immediate upgrades </li></ul><ul><li>Site Hardware Summary Report </li></ul><ul><li>Complete overview of your network and its diversity of equipment </li></ul><ul><li>Easy identification of obsolete hardware </li></ul>Initial Network Assessment YOUR LOGO HERE
  9. 9. <ul><li>Real-time reporting of new assets </li></ul><ul><li>Audits can include anything with an IP address: </li></ul><ul><ul><li>Desktops </li></ul></ul><ul><ul><li>Laptops </li></ul></ul><ul><ul><li>Servers </li></ul></ul><ul><ul><li>Network devices such as routers and switches </li></ul></ul><ul><ul><li>Network-attached devices such as printers, fax, scanners, VoIP phones </li></ul></ul>Audits are run on a predefined schedule Detailed Network Audits YOUR LOGO HERE
  10. 10. Asset Inventory Management <ul><li>Hardware Assets </li></ul><ul><li>Detailed hardware inventory </li></ul><ul><li>Warranty tracking </li></ul><ul><li>Comprehensive monthly reporting </li></ul><ul><li>Software Assets </li></ul><ul><li>Complete list of all software patches applied to each system </li></ul><ul><li>Software audits to identify all unauthorized software packages </li></ul><ul><li>Detailed inventory of all systems </li></ul><ul><li>Sub-standard Configuration Report </li></ul><ul><li>Baseline Report identifies configurations that require updates </li></ul><ul><li>Asset audits identify under-performing and under-utilized devices </li></ul>YOUR LOGO HERE
  11. 11. <ul><li>Asset Inventory Reports - disaster recovery of mission-critical information </li></ul><ul><li>Device Attributes Report - up-to-date device warranty information </li></ul>Ensures you do not pay twice for hardware maintenance Warranty Tracking YOUR LOGO HERE
  12. 12. 24x7 Monitoring, Alerting and Reporting <ul><ul><li>Technology </li></ul></ul><ul><ul><li>Policy Modules </li></ul></ul>YOUR LOGO HERE
  13. 13. <ul><li>Network and device availability </li></ul><ul><li>Alerts and pre-failure indicators </li></ul><ul><li>Real-time Alerting and Monthly Reporting </li></ul>24 x 7 Technology YOUR LOGO HERE Centralized web-based dashboard Website Monitoring Alerts Server Health Report
  14. 14. <ul><li>Fast, easy and standardized monitoring of most devices </li></ul><ul><li>24 x 7 alerting based on what is important for you and your business </li></ul>Policy Modules YOUR LOGO HERE
  15. 15. Security Monitoring <ul><ul><li>Security </li></ul></ul><ul><ul><li>Compliance </li></ul></ul>YOUR LOGO HERE
  16. 16. <ul><li>Reduced Risk </li></ul><ul><ul><li>Baseline security scanning to detect security holes </li></ul></ul><ul><ul><li>Continuous monitoring for viruses, worms, spam ware and other malware </li></ul></ul><ul><ul><li>Automated verification of data back up completion </li></ul></ul><ul><ul><li>Identification of any failed back ups </li></ul></ul>Security YOUR LOGO HERE
  17. 17. <ul><li>Controlled environment </li></ul><ul><li>Physical security </li></ul><ul><li>Disaster management </li></ul><ul><li>Availability </li></ul><ul><li>Information security </li></ul><ul><li>Network security </li></ul><ul><li>Network health visibility </li></ul>Reports: Patch Status, Hardware Summary, Device Security, Website Monitoring, Windows Server Health Compliance YOUR LOGO HERE
  18. 18. Automated Preventative Maintenance <ul><ul><li>Automated Scripting </li></ul></ul><ul><ul><li>Automated Patching </li></ul></ul>YOUR LOGO HERE
  19. 19. Automated Scripting Remote Capabilities Remotely change settings, apply changes and run scripts to eliminate non-crucial site visits Shut down of workstations Save power costs and reduce green house gases Clean-up of temporary files Deletes all files in temporary directories Remotely run scandisk Provides security assurance Settings are automated OR run on a predefined schedule YOUR LOGO HERE
  20. 20. Automated Patching We can control which patches are automatically applied and which require prior approval. Detailed reports allow us to track the status of patches needed, rapidly identify failed patches or find recent patches that are applicable to you. YOUR LOGO HERE
  21. 21. Business Reviews <ul><ul><li>Monthly Reviews </li></ul></ul><ul><ul><li>Quarterly Reviews </li></ul></ul>YOUR LOGO HERE
  22. 22. Monthly Reviews Executive Summary Establishes an overall report status of an entire site Website Monitoring Up-to-date information of website reliability Patch Status Updated security patches that were applied Server Health Establish performance baseline and identifies areas of improvement Site Performance Cleared alerts, completed tickets, and executed scripts summary information Work Completed Cleared alerts, completed tickets, and executed scripts summary information Monthly reviews will help you to understand where, when and how to best invest your IT budget and control costs. YOUR LOGO HERE
  23. 23. Quarterly Business Reviews A pre-scheduled meeting every 90 days to review work and services, and to identify any areas within your IT infrastructure that are of concern. <ul><li>Detailed review and understanding of your needs and pain points </li></ul><ul><li>Review all reports and business processes tied to IT </li></ul><ul><li>Set objectives for the next quarter and start planning </li></ul>YOUR LOGO HERE
  24. 24. Sample Report <ul><li>Executive Summary </li></ul><ul><ul><li>Provides a high level picture of your entire infrastructure </li></ul></ul><ul><ul><li>Establishes a performance baseline that can be measured over time </li></ul></ul><ul><ul><li>Quickly and visually identifies any potential risks based on performance trends </li></ul></ul>YOUR LOGO HERE
  25. 25. Conclusions <ul><li>Package Includes </li></ul><ul><ul><li>Thorough Inventory Assessment </li></ul></ul><ul><ul><li>24 x 7 Monitoring </li></ul></ul><ul><ul><li>Security Assurance </li></ul></ul><ul><ul><li>Preventative Maintenance </li></ul></ul><ul><ul><li>Business Reviews </li></ul></ul>YOUR LOGO HERE
  26. 26. Pricing YOUR LOGO HERE
  27. 27. Contact Information YOUR LOGO HERE