Next Generation Communications for the University of Florida ...

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Next Generation Communications for the University of Florida ...

  1. 1. Next Generation Communications for the University of Florida Overview of an enterprise wide communications solution utilizing Voice over Internet Protocol (VoIP) Prepared By John Madey CNS – Telecommunications March 30, 2005
  2. 2. What is VoIP? <ul><li>Voice over Internet Protocol (VoIP): carry voice calls over an IP network </li></ul><ul><ul><ul><li>the digitization and “packetization” of the voice streams </li></ul></ul></ul><ul><li>Convergence of Data and Voice Networks </li></ul><ul><ul><ul><li>Use the data network for voice / communication services </li></ul></ul></ul><ul><ul><ul><li>Open Standards / Protocols </li></ul></ul></ul>
  3. 3. Convergence is here
  4. 4. IP vs. Circuit Switched Open/Standard Protocols Legacy Telephony NextGen Telephony Embedded Circuit Switching Embedded Call Control Embedded Application PBX or CO Switch Closed, Proprietary, Inflexible, Centralized Proprietary Telephones Open/Standard Telephones Outboard Application Open Call Processing Layer Open/Standard Protocols Open/Standard Protocols Open Service Application Layer Standards-Based Packet Infrastructure Layer Voice Service is now an application on the network
  5. 5. VoIP Building Blocks IP SoftPhone <ul><li>PSTN Gateways </li></ul><ul><li>Analog Phone Support </li></ul><ul><li>DSP Farms </li></ul>Directory Call Manager Cisco Unity VM & UM Intelligent Contact Manager ICM PSTN IP Network Collaboration Personal Assistant IP IVR & IP ICD IP Phone Productivity Services Applications Call Processing Infrastructure Clients Applications Call Processing Infrastructure Clients
  6. 6. Why VoIP Services? <ul><li>Obtain the Benefits of Convergence </li></ul><ul><ul><ul><li>Maximize UF’s Network Investment </li></ul></ul></ul><ul><li>Take Advantage of Emerging Services </li></ul><ul><ul><ul><li>Video Telephony </li></ul></ul></ul><ul><ul><ul><li>Enhanced Conferencing </li></ul></ul></ul><ul><ul><ul><li>Unified Messaging </li></ul></ul></ul><ul><li>$avings , $avings , $avings : </li></ul><ul><ul><ul><li>Lower operating costs </li></ul></ul></ul><ul><ul><ul><li>Lower rates to departments </li></ul></ul></ul>
  7. 7. Benefits of Convergence <ul><li>With convergence you maximize the network investment: </li></ul><ul><li>Fully leverage existing network infrastructure </li></ul><ul><ul><li>Eliminate separate networks for voice and data </li></ul></ul><ul><ul><li>One “line” to the desktop </li></ul></ul><ul><li>Simplify and reduce costs of ongoing network administration </li></ul><ul><ul><li>Improve staff efficiency (More with same or less) </li></ul></ul><ul><ul><li>More services on same network </li></ul></ul>
  8. 8. Benefits of Convergence <ul><li>With convergence you reduce the total cost of network ownership: </li></ul><ul><li>Simplify and reduce application integration costs </li></ul><ul><ul><li>Billing </li></ul></ul><ul><ul><li>E-911 </li></ul></ul><ul><ul><li>Video Telephony Services </li></ul></ul><ul><ul><li>Conferencing / Calendaring </li></ul></ul><ul><ul><li>Call / Contact Centers </li></ul></ul><ul><ul><li>Unified Messaging </li></ul></ul><ul><li>Enhanced customer service </li></ul><ul><ul><li>Improved service level commitments </li></ul></ul><ul><ul><li>Quick response for moves, adds & changes </li></ul></ul>
  9. 9. Background <ul><li>Existing voice service consists of </li></ul><ul><ul><li>BellSouth Centrex (6,530 users) </li></ul></ul><ul><ul><li>Key Systems & PBX’s </li></ul></ul><ul><ul><ul><li>InterTel (23 Systems) </li></ul></ul></ul><ul><ul><ul><li>Nortel Networks NorStar (118 Systems) </li></ul></ul></ul><ul><ul><ul><li>Nortel Networks Option 61/81 (5 PBXs) </li></ul></ul></ul><ul><ul><ul><li>Siemens (3 PBXs) </li></ul></ul></ul><ul><ul><ul><li>Other </li></ul></ul></ul><ul><li>Approximately +15,000 users on campus “phone system” (Faculty & Staff Only) </li></ul><ul><ul><li>Phased migration from existing systems to VoIP </li></ul></ul>
  10. 10. Background
  11. 11. Existing Deployment Campus: +300 Phones HSC: +1,200 Phones Rinker Hall Gerson Hall Stuzin Hall Telecom / CNS Orthopaedics HPNP
  12. 12. VoIP System w/Campus E-911 Service (Planned 1st Quarter 05/06) 4,500 Phones FY 05/06
  13. 13. Add Additional CallManager & Unity Voice Mail Redundancy 6,500 Phones
  14. 14. Campus Build-Out +10,000 Phones Scales to serve Campus
  15. 15. VoIP Phone: 7940G <ul><li>Medium telephone traffic </li></ul><ul><li>Two lines: mix directory numbers or speed dial, call wait </li></ul><ul><li>Display area: pixel display with dynamic feature access using “soft keys” </li></ul><ul><li>Info key for “on-line” help with features </li></ul><ul><li>Services key for XML-based information </li></ul><ul><li>24 user-selectable ringers </li></ul><ul><li>Full-duplex hands-free </li></ul><ul><li>Built-in headset connection </li></ul><ul><li>10/100BaseT, two-port Cisco Ethernet switch </li></ul><ul><li>Inline power-compatible </li></ul>
  16. 16. VoIP Phone: 7960G <ul><li>Professional, manager </li></ul><ul><li>High or busy telephone traffic </li></ul><ul><li>Six lines—mix directory numbers or speed dial, call waiting </li></ul><ul><li>Display area: pixel display with dynamic feature access using “soft keys” </li></ul><ul><li>Info key for “on-line” help with features </li></ul><ul><li>Services key for XML-based information </li></ul><ul><li>24 user-selectable Ringers </li></ul><ul><li>Full-duplex hands-free speaker </li></ul><ul><li>Built-in headset connection </li></ul><ul><li>10/100BaseT, two-port Cisco Ethernet switch </li></ul><ul><li>Inline power-compatible </li></ul>
  17. 17. <ul><li>IP-based full-duplex hands-free conference station </li></ul><ul><li>Small to medium-sized conference rooms or offices </li></ul><ul><li>Standard Features </li></ul><ul><ul><li>- Call hold </li></ul></ul><ul><ul><li>- Call transfer </li></ul></ul><ul><ul><li>- Call release </li></ul></ul><ul><ul><li>- Mute </li></ul></ul><ul><ul><li>- Conference (ad-hoc and meet-me) </li></ul></ul><ul><ul><li>- Call park </li></ul></ul><ul><ul><li>- Pick up </li></ul></ul>VoIP Conference Phone 7935
  18. 18. <ul><li>Multi-line appearance (six extensions/speed dials) </li></ul><ul><li>Calling name and number display </li></ul><ul><li>Call waiting </li></ul><ul><li>Call forward </li></ul><ul><li>Call transfer </li></ul><ul><li>Three-way calling (conference) </li></ul><ul><li>Pre-dialing before sending </li></ul><ul><li>Redial </li></ul><ul><li>Call hold / resume </li></ul><ul><li>Call mute </li></ul><ul><li>Call park </li></ul><ul><li>Call pick-up / group pick-up </li></ul><ul><li>&quot;You Have Voice Mail&quot; message on display </li></ul>VoIP Wireless Phone 7920
  19. 19. VoIP Phone 7914 Expansion Module <ul><li>Fourteen button add-on module for Cisco IP Phone 7960 </li></ul><ul><li>Each of the 14 illuminated buttons are programmable as a line appearance (DN). </li></ul><ul><li>Each button not programmed as a DN key may be programmed as a speed dial button </li></ul><ul><li>A maximum of two modules per Cisco IP Phone 7960 may be configured – extending the Cisco IP Phone 7960 to 34 buttons </li></ul><ul><li>Large LCD display for directory numbers and speed dial names </li></ul>
  20. 20. VoIP Attendant Console <ul><li>An application that allows the attendant to quickly accept and dispatch calls </li></ul><ul><li>Larger / High Volume Users </li></ul>
  21. 21. Emerging Applications <ul><li>Video Telephony </li></ul><ul><ul><li>video telephone calls are just like regular phone calls </li></ul></ul><ul><ul><li>call features like call forward, transfer, conference, and hold are now available with video and are all initiated through the IP phone </li></ul></ul><ul><ul><li>Approx. 18 months </li></ul></ul>
  22. 22. Emerging Applications <ul><li>Softphone </li></ul><ul><ul><li>a software-based application that delivers enhanced telephony support through personal computers </li></ul></ul><ul><ul><li>features the latest technology and advancements available with VoIP today </li></ul></ul><ul><ul><li>application endows computers with the functionality of IP Phones, providing high-quality voice calls on the road, in the office, or from wherever users may have access to the network </li></ul></ul><ul><ul><li>UF currently testing </li></ul></ul>
  23. 23. VoIP Savings: <ul><li>Lower Operating Costs: </li></ul><ul><ul><ul><li>Reduce UF’s BellSouth Line Costs </li></ul></ul></ul><ul><li>Moves, Adds & Changes: </li></ul><ul><ul><ul><li>Faster response </li></ul></ul></ul><ul><ul><ul><li>No BellSouth Charges </li></ul></ul></ul><ul><ul><ul><li>Departments can make changes on their own </li></ul></ul></ul><ul><li>Admin Overhead: </li></ul><ul><ul><ul><li>Lower admin labor costs due to one campus system to support vs. the +5 types of current systems </li></ul></ul></ul><ul><ul><ul><li>Lower inventory costs </li></ul></ul></ul><ul><ul><ul><li>Training costs will be lower </li></ul></ul></ul><ul><ul><ul><li>Lower rates to Campus Departments </li></ul></ul></ul>
  24. 24. Summary <ul><li>Convergence </li></ul><ul><ul><li>Maximizes UF investment in network </li></ul></ul><ul><li>Cost Savings </li></ul><ul><ul><li>Lower operating costs </li></ul></ul><ul><li>New Services </li></ul><ul><ul><li>Positions UF to take advantage of new applications on an enterprise wide basis </li></ul></ul>
  25. 25. Questions? <ul><li>More info: </li></ul><ul><ul><li>www.it.ufl.edu/telecom </li></ul></ul><ul><ul><li>email: John Madey [email_address] </li></ul></ul>

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