Nonprofit Tech Needs - Western Balkans (presentation)

NONPROFIT TECH NEEDS 1
Western Balkans
NONPROFIT TECH NEEDS
Research by

NONPROFIT TECH NEEDS 2NONPROFIT TECH NEEDS 2
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Catalyst
Balkans
Data and tech for social good
Transforming Western Balkans philanthropy eco-
system through research, tools and skills develop-
ment for fundraisers and donors.
RESEARCH
Who donates, to whom, how much, why,
where and when donations happen
TOOLS
Data visualizations, CRM, crowdfunding,
transparency
SKILLS
Online fundraising models and campaigns,
due diligence, workshops

NATHAN KOESHALL
Co-Founder & Director
Catalyst Balkans
SPEAKER
TOMAS BUENO MOMČILOVIĆ
Research Coordinator
Catalyst Balkans
AUTHOR EDITOR
ALEKSANDRA VESIĆ
Co-Founder & Senior Advisor
Catalyst Balkans

Supported by
Research by
In partnership with
Opinions expressed in this presentation do not necessarily represent those of the Balkan Trust for Democracy, the German Marshall Fund of the U.S., USAID the U.S. Government,
or the European Endowment for Democracy.

GOAL AND METHODOLOGY
Provide an overview of the use of technology and
security practices and the most pressing needs
among nonprofit organizations in the region.
Random sample, online survey
Lack of representative sample for Kosovo
organizations
Surveying period: May 13 – June 3
GOAL AND METHODOLOGY

SAMPLE: NUMBER OF RESPONDENTS
SAMPLE: NUMBER OF RESPONDENTS
OVERALL
404
77
86 145
24
21
51

SAMPLE: YEAR OF REGISTRATION
22.0% 41.1% 36.9%
More than 20 years ago 10 - 20 years ago Less than 10 years ago
9.5%
33.4%
57.1%
19.8%
45.4%
34.8%
39.0%
42.9%
18.1%
4.2%
29.1%
66.7%
19.6%
41.2% 39.2%
20.0%
40.7% 39.3%
More than 20 years ago 10 - 20 years ago Less than 10 years ago
Albania Bosnia and Herzegovina Croatia Montenegro North Macedonia Serbia
Overall
By Country
SAMPLE: YEAR OF REGISTRATION

SAMPLE: TYPE OF LEGAL REGISTRATION
7.9%
92.1%
Foundation
Association
5.5%
94.5%
7.8%
92.2%
8.3%
91.7%
2.6%
97.4%
14.0%
86.0%
19.0%
81.0%
Foundation
Association
Albania
Bosnia and Herzegovina
Croatia
Montenegro
North Macedonia
Serbia
Overall Per Country
SAMPLE: TYPE OF LEGAL REGISTRATION

SAMPLE: NUMBER OF PEOPLE ENGAGED IN ORGANIZATION
0.0%
52.4%
23.8% 23.8%
1.2%
43.0%
33.7%
11.6%
0.0%
28.6%
40.3%
25.9%
4.2%
50.0%
41.6%
0.0%
29.4%
41.2%
15.7%
3.9%2.1%
41.4%
35.2%
11.6%
Zero From one to five From six to twenty Over twenty
Between 4.2% (Montenegro) and 10.5.% (Bosnia
and Herzegovina) of respondents did not state the
answer to this question.
Disclaimer: Inconsistencies in translations on the number of persons engaged as opposed to number
employed may have affected the understanding of this question in Albania and North Macedonia.
5.0% 40.3% 33.2% 13.3%
Zero From one to five From six to twenty Over twenty
Overall
By Country
8.2% of respondents did not state
the answer to this question.
SAMPLE: NUMBER OF PEOPLE ENGAGED IN ORGANIZATION

SAMPLE: ANNUAL BUDGET IN 2019 (EUR)
47.6%
23.8%
28.6%
65.1%
15.1%
12.8%
29.9%
26.0%
42.9%
70.8%
20.8%
8.3%
66.7%
15.7%
13.7%
65.5%
15.9%
13.8%
Less than 100 thousand
Between 100 and 300 thousand
More than 300 thousand
Albania
Croatia
Montenegro
North Macedonia
Serbia
58.2%
18.3%
19.6%
Less than 100 thousand
Between 100 and 300 thousand
More than 300 thousand
3.9% of respondents did not state
the answer to this question.
Overall Per Country
Between 0.1% (Montenegro) and 7.0.% (Bosnia
and Herzegovina) of respondents did not state the
answer to this question.
SAMPLE: ANNUAL BUDGET IN 2019 (EUR)

SAMPLE: % OF ANNUAL BUDGET EXPENDED ON IT HARDWARE
AND IT SOFTWARE, PRODUCTS AND SERVICES IN 2019
24.8%
24.0%
17.1%
6.1%
29.7%
23.0%
13.9%
5.7%
Below 1% Between 1% and 3% Between 4% and 10% Over 10%
Hardware Software, Products & Services
28% of respondents on average did not
know the answer to this question.
Overall
SAMPLE: % OF ANNUAL BUDGET EXPENDED ON IT HARDWARE
AND IT SOFTWARE, PRODUCTS AND SERVICES IN 2019

SAMPLE: % OF ANNUAL BUDGET EXPENDITURES ON IT HARDWARE IN 2019
9.5%
23.8%
14.3% 14.3%
23.3% 22.1%
26.7%
2.3%
22.1%
42.9%
11.7%
5.1%
16.7%
25.0%
33.3%
4.2%
19.6%
21.6%
13.7%
9.8%
32.4%
15.9%
13.1%
6.9%
Between 18.1% (Croatia) and 38.1% (Albania) of
respondents did not know the answer to this question.
Per Country
SAMPLE: % OF ANNUAL BUDGET EXPENDITURES ON IT HARDWARE IN 2019

SAMPLE: % OF ANNUAL BUDGET EXPENDITURES ON IT SOFTWARE,
PRODUCTS & SERVICES IN 2019
19.1%
28.6%
4.8%
14.2%
31.4%
23.3%
16.3%
3.4%
28.6%
40.3%
13.0%
1.2%
45.9%
25.0%
4.2% 4.1%
23.5%
17.6%
19.6%
6.0%
30.3%
14.5% 13.8%
8.3%
Between 16.9% (Croatia) and 33.3% (Albania) of
respondents did not know the answer to this question.
Per Country
SAMPLE: % OF ANNUAL BUDGET EXPENDITURES ON IT SOFTWARE,
PRODUCTS & SERVICES IN 2019

SOFTWARE CATEGORIES MOST USED BY NONPROFITS
100.0%
85.7%
95.2%
90.5%
85.7%
93.0%
94.2%
93.0%
88.4%
87.2%
98.7% 100.0%
94.8%
97.4%
94.8%
100.0% 100.0%
95.8%
100.0%
91.7%
98.0%
96.1%
92.2%
88.2% 88.2%
94.5%
97.9%
88.3%
93.1%
87.6%
50.0%
100.0%
Internal communication
(among team members)
External communication
(mailings, newsletter, ...)
Social network
management
Presentations Text processing
Albania
Croatia
Montenegro
North Macedonia
Serbia
SOFTWARE CATEGORIES MOST USED BY NONPROFITS

SOFTWARE CATEGORIES LEAST USED BY NONPROFITS
76.2%
47.6%
61.9%
71.4%
42.9%
66.3%
65.1%
53.5%
34.9%
32.6%
74.0%
62.3%
48.1%
35.1%
28.6%
58.3%
70.8%
33.3%
25.0%
33.3%
72.5%
45.1%
60.8%
49.0%
39.2%
57.2%
54.5%
42.1%
37.2%
35.2%
0.0%
50.0%
100.0%
Internet security Media clipping Phone calls via
computer (Voice over IP)
Advanced analytics and
statistics
Intrateam productivity
analytics
Albania
Croatia
Montenegro
North Macedonia
Serbia
SOFTWARE CATEGORIES LEAST USED BY NONPROFITS

TOP SOFTWARE CATEGORIES THAT NONPROFITS STARTED TO USE
AFTER THE BEGINNING OF THE COVID-19 CRISIS
TOP SOFTWARE CATEGORIES THAT NONPROFITS STARTED TO USE
AFTER THE BEGINNING OF THE COVID-19 CRISIS
38.1%
46.5%
51.9%
66.7%
39.2%
57.9%
47.6%
44.2%
35.1%
20.8%
47.1%
35.9%
14.3%
9.3%
13.0%
12.5%
13.7%
6.2%
Phone calls via computer
(Voice over IP)
14.3%
15.1%
9.1%
12.5%
11.8%
18.6%
52.4%
54.7%
57.1%
58.3%
41.2%
49.7%
33.3%
30.2%
33.8%
29.2%
47.1%
31.7%
Albania
Croatia
Montenegro
North Macedonia
Serbia
Conference calls / webinars
9.5%
11.6%
2.6%
0.0%
11.8%
6.9%
71.4%
82.6%
92.2%
100.0%
82.4%
91.0%
19.1%
5.8%
5.2%
0.0%
5.8%
2.1%
Never Before COVID19 After COVID 19
33.3%
19.8%
18.2%
25.0%
31.4%
20.7%
52.4%
77.9%
81.8%
70.8%
60.8%
75.9%
14.3%
2.3%
0.0%
4.2%
7.8%
3.4%
Presentations Accounting

TOP 5 CATEGORIES ACCORDING TO THE WAY
SOFTWARE SOLUTIONS WERE FOUND
Approximately two-thirds use free
solutions.
Approximately one-third pay for
the solutions.
Less than 10% use donated
solutions, pirated copies or
outsourcing services in the
respective categories.
One-third have no solutions.
Less than a fifth of respondents
have no need for solutions.
Free solution
Internal communications
Social network management
External communications
Presentations
Conference calls and webinars
Paid solution
Internal communications
Social network management
Presentations
Conference calls and webinars
Donated solution
Table processing and spreadshits
Text processing
Design
Project management
Pirated copy
Design
Text processing
Table processing and spreadshits
Presentations
Internet security
Outsourcing
Accounting
Design
Media clipping
Data storage
Analytics and reporting
No solution
Intrateam productivity analytics
Advanced analytics and statistics
Donation and grant management
Media clipping
Phone calls via computer (Voice over IP)

Per Country
43.8%
30.6%
2.7%
10.0%
48.4%
15.3%
2.6%
12.2%
43.3%
19.4%
8.8% 12.3%
54.4%
8.9% 4.8%
12.7%
54.2%
12.2%
3.0%
15.4%
48.5%
11.3%
4.4%
15.5%
Free Solution Paid Solution Donated Solution No Solution
33.3%
19.0% 19.0% 23.8%
4.8%
31.4% 27.9%
17.4% 18.6%
30.2%
39.0%
32.5%
16.9%
23.4% 19.5%25.0%
33.3%
25.0%
16.7%
37.5%
45.1% 39.2% 37.3% 37.3%
13.7%
37.2% 35.9%
26.9% 22.8% 21.4%
Intrateam productivity
analytics
Advanced analytics and
statistics
Donation / grant
management
Media clipping Phone calls via computer
(Voice over IP)
Dominant Ways of Finding Software Solutions
Top 5 Categories where Software Solutions were
Not Found (As Opposed to Not Needed)
Small % of respondents for: donated solutions, pirated
copies, outsourcing, and not needed or unknown

-4.8% -4.8% -4.8%
-9.5%
-1.2% -3.5% -3.5% -2.3% -1.2%
-6.5% -5.2% -9.1% -13.0% -14.3%
-4.2% -4.2%
-12.5% -12.5%-11.8%
-3.9% -3.9% -3.9%-4.1% -1.4% -2.8% -4.8% -5.5%
Top 5 Categories where Software Solutions were
Paid for (As Opposed to Donated)
47.6% 42.9% 42.9%
52.4% 47.6%43.0%
29.1% 24.4% 23.3% 24.4%
50.6%
36.4%
26.0% 23.4% 22.1%
12.5% 16.7%
29.2%
8.3%
16.7%
29.4% 29.4%
13.7% 17.6% 13.7%
31.0%
21.4%
11.7% 13.8% 13.8%
Accounting Internet security
Conference calls /
webinars Design
External communication
(mailings, newsletter, ...)
Paid
Donated

TOP 10 SOFTWARE CATEGORIES THAT NONPROFITS ARE
INTENDING TO START TO USE OR MORE INTENSIVELY USE
57.1%
42.9%
38.1%
47.6%
28.6%
43.0%
58.1%
44.2%
38.4%
41.9%
45.5%
50.6%
46.8%
31.2%
55.8%
62.5%
33.3%
54.2%
62.5%
50.0%
54.9%
52.9%
49.0%
43.1% 43.1%
41.4%
53.8%
44.1%
39.3%
35.9%
0.0%
50.0%
100.0%
Conference calls / webinars Project management Databases Social network
management
Media clipping

28.6%
61.9%
42.9%
33.3%
47.6%
33.7%
37.2%
40.7%
31.4%
41.9%
46.8%
33.8%
31.2%
29.9%
31.2%
54.2%
37.5%
33.3%
29.2%
33.3%
45.1%
37.3%
52.9%
56.9%
39.2%
42.1%
39.3%
36.6%
49.7%
33.1%
0.0%
50.0%
100.0%
Design Data storage Data collection Donation / grant
management
Internet security

AT THE OUTSET OF THE COVID-19 CRISIS, HOW DIFFICULT WAS IT FOR YOUR
ORGANIZATION TO SWITCH INTO A DIFFERENT MODE OF OPERATION?
More than 46% of organizations in Bosnia and Herzegovina, Croatia,
Montenegro and Serbia adapted to remote work generally easily, for
the following reasons:
• They were already adapted to remote work before the pandemic.
• They had a responsible, flexible and communicative team who made
use of the existing software.
• They did not have an office at all.
• They were able to change their activities or modify the way they per-
form them.
More than 25% of organizations in Albania, Montenegro and North
Macedonia found it generally difficult to switch to remote work:
• The number one reported problem in all countries, but particularly
in Albania, Croatia and North Macedonia, was that primary activities
with beneficiaries have come to a halt.
• B&H, North Macedonian and Serbian organizations also faced diffi-
culties with the staff which did not have enough digital knowledge to
be able to adapt.
• To a large extent, Albanian, Montenegrin and Serbian organizations
also faced difficulties with the lack of resources and equipment.
47.6%
31.0%
21.4%
23.8%
33.3%
42.9%
57.0%25.6%
17.4%
45.8%
29.2%
25.0%
57.1%31.2%
11.7%
31.4%
41.2%
27.5%
 Generally easy
 Neither easy nor difficult
 Generally difficult

WHAT IS THE BIGGEST BARRIER TO YOUR ORGANIZATION FOR BETTER AND
MORE EFFICIENT USE OF TECHNOLOGICAL SOLUTIONS?
Resources to buy hardware Resources to buy softwareLack of knowledge and skills
51.9% 64.9%18.2%
69.8% 67.4%18.6%69.0% 73.1%22.1%
75.0% 70.8%25.0%
61.9% 61.9%14.3%
60.8% 76.5%21.6%
WHAT IS THE BIGGEST BARRIER TO YOUR ORGANIZATION FOR BETTER AND
MORE EFFICIENT USE OF TECHNOLOGICAL SOLUTIONS?

ARE PERSONAL COMPUTERS USED CONTINUOUSLY FOR THE NEEDS OF THE
ORGANIZATION DUE TO A LACK OF RESOURCES?
63%
51%
75%
79%
67%
69%
ARE PERSONAL COMPUTERS USED CONTINUOUSLY FOR THE NEEDS OF THE
ORGANIZATION DUE TO A LACK OF RESOURCES?

TOP 4 TYPES OF HARDWARE MOST NEEDED BY NONPROFITS
100.0%
95.2%
76.2%
81.0%
89.5%
77.9%
72.1%
65.1%
85.7%
72.7%
64.9% 64.9%
87.5%
79.2% 79.2%
75.0%
94.1%
90.2%
78.4%
76.5%
95.2%
81.4%
71.0% 72.4%
0.0%
50.0%
100.0%
Laptop PC Offline data storage space Desktop PC Cameras
Despite being less sought after, servers, projectors, smartphones and
tablets are needed by at least 50% of respondents in all countries, while
a few mention printers and sound processing equipment as well.
TOP 4 TYPES OF HARDWARE MOST NEEDED BY NONPROFITS

HOW DID YOU LEARN TO USE THE
MENTIONED TECHNOLOGICAL SOLUTIONS?
66.7%
81.4%
80.5%
91.7%
80.4%
90.3%
33.3%
18.6%
19.5%
8.3%
19.6%
9.7%
Albania
Croatia
Montenegro
North Macedonia
Serbia
Self Taught External Assistance
Top 3 Sources of Technical Knowledge (i.e. External
Assistance) as answered in Question 9
1. TechSoup
2. Other Local Service Provider
3. National Resource Center
9.5%
18.6%
35.1%
16.7%
11.8%
9.7%
19.0%
8.1%
7.8%
0.0%
7.8%
4.1%
23.8%
0.0%
1.3%
8.3%
5.9%
4.1%
Albania
Bosnia and
Herzegovina
Croatia
Montenegro
North
Macedonia
Serbia
TechSoup Other Local Service Provider National Resource Center
HOW DID YOU LEARN TO USE THE
MENTIONED TECHNOLOGICAL SOLUTIONS?

HOW ARE YOU SATISFIED WITH THE LEVEL OF INTERNET SECURITY WHEN
CONSIDERING THE WORK OF YOUR ORGANIZATION AND EMPLOYEES?
Albania
Bosnia and
Herzegovina
Croatia
Montenegro
North Macedonia
Serbia
33.3% 23.8%
46.5%
46.8%
16.7%
27.5%
34.5%
17.4%
10.4%
33.3%
31.4%
26.2%
Generally unsatisfied   Generally satisfied
HOW ARE YOU SATISFIED WITH THE LEVEL OF INTERNET SECURITY WHEN
CONSIDERING THE WORK OF YOUR ORGANIZATION AND EMPLOYEES?

5 KEY SECURITY AREAS NONPROFITS
DO NOT CURRENTLY USE TECH SOLUTIONS FOR
42.9%
33.3%
19.0%
14.3% 14.3%
25.6% 25.6%
23.3%
17.4%
4.7%
26.0%
14.3%
24.7%
15.6%
3.9%
33.3%
25.0%
16.7% 16.7%
8.3%
13.7% 13.7%
17.6%
5.9%
7.8%
15.9% 15.9%
21.4%
9.7%
7.6%
0.0%
50.0%
100.0%
Protection / encryption of
communication
Protection / encryption of
data
Preventing hacks Virtual private network
(VPN)
Fraud detection
5 KEY SECURITY AREAS NONPROFITS
DO NOT CURRENTLY USE TECH SOLUTIONS FOR

WHAT WOULD BE NEEDED TO IMPROVE THE SECURITY OF YOUR
ORGANIZATION’S WORK ON THE INTERNET?
76.2%
52.4%
71.4%
75.6%
64.0% 65.1%
55.8% 54.5%
68.8%
75.0%
50.0%
54.2%
82.4%
58.8% 60.8%
76.6%
61.4% 63.4%
0.0%
50.0%
100.0%
Better software Better hardware Better employee and
volunteer knowledge
Albania
Croatia
Montenegro
North Macedonia
Serbia
WHAT WOULD BE NEEDED TO IMPROVE THE SECURITY OF YOUR
ORGANIZATION’S WORK ON THE INTERNET?

Q AND A

THANK YOUgivingbalkans.org
Research by
Opinions expressed in this presentation do not necessarily represent those of the Balkan Trust for Democracy, the German Marshall Fund of the U.S., USAID the U.S. Government,
or the European Endowment for Democracy.

Nonprofit Tech Needs - Western Balkans (presentation)

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