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Nonprofit Tech Needs - Western Balkans

Check out our infographic and learn how Western Balkan's nonprofits use technology, what are their security practices, and their most pressing digital needs.

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Nonprofit Tech Needs - Western Balkans

  1. 1. Western Balkans NONPROFIT TECH NEEDS NEXT DIGITAL STEPS THE BIGGEST BARRIERS HARDWARE NEEDS SECURITY PRACTICES SOFTWARE NEEDS SECURITY IMPROVEMENTS These are the top 10 software categories that Western Balkan's nonprofits intend to start to use or use more intensively in the coming period. Albania Bosnia and Herzegovina Croatia Montenegro North Macedonia Serbia Around 20 percent of surveyed nonprofits believe that the lack of digital skills and knowledge is the most significant barrier for better and more efficient use of technology. Despite being less sought after, cameras, servers, projectors, smartphones and tablets are needed by at least 50% of respondents in all countries. Nonprofits mostly use various tech solutions for antivirus, backup, and firewalls. However, they use encryption, VPN, and fraud detection solutions very rarely. The most popular software solutions nonprofits would like to use are Zoom, Microsoft 365, WordPress, Photoshop, Google Drive, and MailChimp. For improved digital security, nonprofits believe that they need better software in the first place, followed by better skills and knowledge within the team. COVID-19 crisis has forced the nonprofit sector into digital transformation. We researched how Western Balkan's nonprofits use technology, their security practices, and their most pressing digital needs. Research by Zoom Photoshop 61.9% 67.4% 64.9% 70.8% 76.5% 73.1% 61.9% 69.8% 51.9% 75.0% 60.8% 69.0% 14.3% 18.6% 18.2% 25.0% 21.6% 22.1% 100.0% 89.5% 85.7% 87.5% 94.1% 95.2% 76.2% 72.1% 64.9% 79.2% 78.4% 71.0% 95.2% 77.9% 72.7% 79.2% 90.2% 81.4% 61.9% 55.8% 53.2% 66.7% 74.5% 74.5% 66.7% 51.2% 55.8% 79.2% 84.3% 62.1% 57.1% 50.0% 58.4% 75.0% 76.5% 62.8% 42.9% 37.2% 45.5% 58.3% 54.9% 51.7%52.4% 48.8% 57.1% 75.0% 70.6% 64.1% 38.1% 41.9% 45.5% 45.8% 60.8% 51.0% 61.9% 55.8% 58.4% 62.5% 43.1% 40.0% 90.5% 86.0% 79.2% 83.3% 72.5% 82.1% 52.4% 33.7% 50.6% 20.8% 41.2% 37.9% 52.4% 64.0% 54.5% 50.0% 58.8% 61.4% 76.2% 75.6% 55.8% 75.0% 82.4% 76.6% 71.4% 65.1% 68.8% 54.2% 60.8% 63.4% Conference calls and webinars 57.1% 43.0% 45.5% 62.5% 54.9% 41.4% 42.9% 58.1% 50.6% 33.3% 52.9% 53.8% Project management 38.1% 44.2% 46.8% 54.2% 49.0% 44.1% Databases 47.6% 38.4% 31.2% 62.5% 43.1% 39.3% Social network management 42.9% 40.7% 31.2% 33.3% 52.9% 36.6% Data collection Resources to buy hardware Resources to buy software Lack of knowledge and skills Desktop PC Laptop PC Offline storage Antivirus / antimalware Supported by Backup Firewall Better software Better hardware Better skills Google Drive MailChimp WordPress 33.3% 31.4% 29.9% 29.2% 56.9% 49.7% Donation/grant management 61.9% 37.2% 33.8% 37.5% 37.3% 39.3% Data storage 28.6% 33.7% 46.8% 54.2% 45.1% 42.1% Design 28.6% 41.9% 55.8% 50.0% 43.1% 35.9% Media clipping 47.6% 41.9% 31.2% 33.3% 39.2% 33.1% Internet security Microsoft 365 givingbalkans.org

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