Introduction to Information Quality

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Introduction to Information Quality

  1. 1. Why Information Quality Matters Presentation to students in Whitehall CFE, April 2008
  2. 2. Outline <ul><li>Why does Information Quality matter? </li></ul><ul><li>Why do we have problems with the quality of information? </li></ul><ul><li>Future career and study opportunities in Information Quality Management… </li></ul>
  3. 3. Why did I get into Information Quality? My Story… <ul><li>Daragh (valid spellings at last count) </li></ul><ul><ul><li>Darragh </li></ul></ul><ul><ul><li>Dara </li></ul></ul><ul><ul><li>Darra </li></ul></ul><ul><ul><li>Daire </li></ul></ul><ul><ul><li>Darach </li></ul></ul><ul><ul><li>Darrach </li></ul></ul><ul><ul><li>Dáire </li></ul></ul><ul><ul><li>Daira </li></ul></ul><ul><ul><li>Daireach </li></ul></ul><ul><li>Gender? </li></ul><ul><ul><li>Male or Female </li></ul></ul><ul><ul><ul><li>SPELLING DOES NOT give a clue. There is no business rule. </li></ul></ul></ul><ul><li>Confusion </li></ul><ul><ul><li>Often miskeyed as TARA (definitely female) </li></ul></ul><ul><ul><li>Often confused with Darren (male) or Daryl (male or female) </li></ul></ul><ul><ul><li>Also confused with Daria (female) </li></ul></ul><ul><ul><li>Also confused with Dora (female) </li></ul></ul><ul><li>O Brien </li></ul><ul><ul><li>NOT O’Brien (anglicised version of gaelic name) </li></ul></ul><ul><ul><li>Also use O Briain (the correct Irish language spelling) </li></ul></ul><ul><ul><li>Will accept O’Brien (grudingly) </li></ul></ul>
  4. 4. What is Quality Information? <ul><li>Quality Information is </li></ul><ul><ul><li>Facts about things </li></ul></ul><ul><ul><li>In a given context (e.g. price tag on goods) </li></ul></ul><ul><ul><li>That meets or exceeds expectations of customers and people using that information. </li></ul></ul>
  5. 5. Quality Information & Quality Processes <ul><li>Good quality information comes about through </li></ul><ul><ul><li>Good quality processes </li></ul></ul><ul><ul><li>That are well managed and controlled </li></ul></ul><ul><ul><li>By people who understand the how, what, when and why of the process </li></ul></ul><ul><li>Quality should be designed in rather than inspecting ‘non-quality’ out… </li></ul><ul><ul><li>The earlier in a process that errors are prevented or fixed, the cheaper it is. </li></ul></ul>
  6. 6. An Example <ul><li>Went to Aldi at weekend. </li></ul><ul><li>Bought some office equipment </li></ul><ul><li>Goods were marked down in price in the shop. </li></ul><ul><li>Went to pay. </li></ul><ul><ul><li>Original price came up on system </li></ul></ul><ul><ul><li>Manager had to be called (10 minutes) </li></ul></ul><ul><ul><li>Manager had to over-ride sale (5 minutes) </li></ul></ul><ul><li>New price hadn’t been put on system. </li></ul>
  7. 7. A process view… Decide new price Need to clear stock Write prices on goods Update stock system Tell staff new price Confirm goods re-priced Goods re-priced at till Check price is within budget Need for tool identified Pick up item and bring to checkout Price OK Pay for goods Ready to pay Leave with goods Problem <ul><li>Impact: </li></ul><ul><li>Wrong Price at till </li></ul><ul><li>ALL Customers in line delayed 15 minutes </li></ul><ul><li>Embarrassment for checkout operator </li></ul><ul><li>Impact on people’s schedule for day </li></ul><ul><li>Impact on store performance targets </li></ul><ul><ul><li>(# CUSTOMERS PER HOUR) </li></ul></ul><ul><li>Impact on manager’s bonus (targets not met) </li></ul><ul><li>Manager pushes staff harder </li></ul><ul><li>Impact on morale. </li></ul>
  8. 8. A process view… Decide new price Need to clear stock Write prices on goods Update stock system Tell staff new price Confirm goods re-priced Goods re-priced at till Check price is within budget Need for tool identified Pick up item and bring to checkout Price OK Pay for goods Ready to pay Leave with goods Price correct at till Customers get pleasant surprise when goods are cheaper than they thought Everything moves smoothly.
  9. 9. Why is information quality important? <ul><li>Legal obligations </li></ul><ul><ul><li>Data Protection </li></ul></ul><ul><ul><li>Regulatory compliance (Sarbanes Oxley etc) </li></ul></ul><ul><li>Customer service </li></ul><ul><li>Profitability </li></ul><ul><ul><li>Not paying people twice to do the work </li></ul></ul><ul><ul><ul><li>Scrap & rework </li></ul></ul></ul><ul><ul><li>Managing costs </li></ul></ul>
  10. 10. Example of Poor IQ and costs <ul><li>Clare County Council overpaid staff €518,000 due to poor quality information </li></ul><ul><li>Eircom has refunded customers significant sums due to overcharging </li></ul><ul><ul><li>Eircom has also identified a lot of undercharging that can’t be recovered. </li></ul></ul><ul><li>Quality of Information in Healthcare is a concern as well. </li></ul>
  11. 11. Future of Information Quality <ul><li>The future is bright… </li></ul><ul><ul><li>Regulatory controls are increasing in many industries. </li></ul></ul><ul><ul><ul><li>All of these rely on information and most of them are ultimately checks and balances on the quality of information. </li></ul></ul></ul><ul><ul><li>People are more aware of the problems of poor quality information </li></ul></ul><ul><li>Increasingly recognised as a ‘Profession’ like Accountants or Lawyers </li></ul><ul><ul><li>UK’s Audit Commission has said that: </li></ul></ul><ul><ul><li>Information Quality Management is a profession that is required by local councils and that people doing that job should be recognized as such and formal job descriptions and rewards should be developed </li></ul></ul>
  12. 12. What is needed for a brighter future? <ul><li>IQ-Aware people </li></ul><ul><ul><li>Need people in business at all levels who understand information quality and the relationship with processes </li></ul></ul><ul><li>Certification and accreditation of skills </li></ul><ul><ul><li>Whitehall CFE is the first organisation in the WORLD to offer a professional accreditation in Information Quality. </li></ul></ul><ul><ul><li>IAIDQ is developing further certification options </li></ul></ul><ul><li>Education and Awareness </li></ul><ul><ul><li>Need to educate people and businesses on the costs and impacts of poor quality information (iqtrainwrecks.com) </li></ul></ul><ul><ul><li>Need to educate people on the ‘best practices’ and skills to improve the quality of Information management. </li></ul></ul>
  13. 13. Industries it applies to <ul><li>Any industry that uses information to </li></ul><ul><ul><li>Plan </li></ul></ul><ul><ul><li>Operate </li></ul></ul><ul><ul><li>Manage </li></ul></ul><ul><ul><li>Control </li></ul></ul><ul><ul><li>Design </li></ul></ul>

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