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Mobility Management & BYOD: A Case Study


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Mobility Management & BYOD: A Case Study

  1. 1. Cass BYOD: How Michelin Became a Mobile‐First Enterprise © Cass Information Systems 2014
  2. 2. Where Michelin started… Mobility = Underused + Overcharged + Non‐strategic ● All 4,000 devices corporate‐owned ● Large volume of feature phones and non‐smart devices ● Most employees prevented from accessing email & calendar ● Devices were out of date ● Service costs were high ● Mobility was viewed as an overhead cost ● Business received little value from mobility program © 2014 Cass Information Systems 2
  3. 3. What changed? Employee Demand Meets Management Vision 3 Employees increasingly: ● Desired mobile access to corporate systems ● Were carrying their own personal smart phones or making internal requests for such devices While Management: ● Recognized the rapid pace of advancement in mobile technology ● Identified significant business benefits from increasing use of mobility in sales, customer support, operations and elsewhere across the enterprise
  4. 4. Established a Mobile Strategy Team with HR, Legal, IT, Finance, the business units TWO Defined a long‐term mobile strategy for the business THREE Developed new policies for both corporate‐owned and BYO devices and users ONE Benchmarked usage and cost to define multiple stipend The Process Michelin and Cass: SEVEN 1 7 FIVE tiers by job role FOUR Integrated HR and GL systems for easy “hands‐free” management SIX Implemented Cass portal for enrollment, policy and stipend management Designed rollout to drive enrollment while avoiding unnecessary costs Michelin’s BYOD Process 2 3 5 4 6 4
  5. 5. The Results Michelin as a Mobile‐First Enterprise They relied on Cass to: ● Lead them through BYOD strategy and policy development ● Provide their employees with Direct2Carrier stipends – the most efficient method for employee reimbursement ● Establish a single employee portal for enrollment of corporate and BYO devices ● Provide reporting and visibility into all mobile‐related inventory and expenses ● Manage it all on an ongoing basis smoothly and successfully! Today, Michelin has: ● Increased its mobile‐enabled employees by over 7,000 team members! ● Seen productivity and agility benefits across the enterprise ● Reduced their per device cost of mobility by over 30% ● Provided its employees with the opportunity to use the latest technology at work ● Gained visibility into both corporate and BYOD spend across cost centers 5
  6. 6. Michelin’s BYOD Reimbursements Multiple Tiers Correspond to Job Role (A, B, C) © 2014 Cass Information Systems 6
  7. 7. The Cass Hybrid Liability Solution Facilitates Direct2Carrier Payments, Policy Adoption & Mobile Device Management as a Managed Service 6 1 2 3 4 5 6 7
  8. 8. Reimbursement Options for BYOD EXPENSE REPORTS Most common method of reimbursement today, but… • Expensive ($11 ‐ $18 per month, per employee) • Lacks controls PAYROLL STIPENDS Payroll stipends are predictable, automated, but… • Employers gross up to adjust for taxes • May have tax or regulatory implications (IRS Notice 2011‐72) • Limits ability for tiered allowances CASS DIRECT2CARRIER PAYMENTS Gartner recognizes Cass as the best solution to date for managing SRA’s* Cass Bank uniquely leverages global electronic payment network to pay direct to carriers. SRA: Stipend, Reimbursement, Allowance *Source: Gartner, How to Manage Stipends, Reimbursements and Allowances for Employee‐Owned Mobility, 2 April 2014, Taylor & Doheny 8 Michelin chose the best practice.
  9. 9. Reimbursement Best Practices The most fit‐for‐purpose solution to date for specifically managing SRAs and the payment process itself is offered by Cass. Source: Gartner How to Manage Stipends, Reimbursements, and Allowances for Employee‐owned Mobility, 2 April 2014 © 2014 Cass Information Systems 9
  10. 10. Conclusion: BYOD can become a turnkey process! The Cass solution automates processes for enrollment, eligibility validation, policy acceptance, device inventory, BYOD stipend payments... and more! © 2014 Cass Information Systems 10 091014