Forrester research, inc., 60 acorn Park Drive, cambridge, Ma 02140 uSatel: +1 617.613.6000 | Fax: +1 617.613.5000 | www.forrester.comThe Forrester Wave™: EmergingManaged Security Service Providers,Q1 2013by ed Ferrara, January 8, 2013 | updated: February 14, 2013For: Security &risk ProfessionalsKey TaKeaWaysemerging Mssps have laudable Capabilities, Forward-Thinkingstrategies, and surprising Client listsThese emerging players deserve a hard look. They offer comprehensive, professionallydelivered security services. Some are pioneering cloud-based delivery, and othersresell their services through a growing MSSP reseller channel. All are growing at ratesof 30% to 40% per year and have great technical depth and flexibility.Being a Big Fish in a small pond Can Be a good ThingCISOs interviewed for this research indicated they liked being the vendor’s biggestcustomer. This offers better value. One CISO at a financial services company said, “Idon’t need an MSSP with 10 SOCs and analysts fluent in 12 languages. When I callI want to know the name of the person on the other end of the phone and how theywill help me.”Cloud, saas security, and Customer satisfaction are KeydifferentiatorsThe Leaders in this Forrester Wave want to grow their businesses. Some aspire toserve enterprise-class clients, while a few others think their future lies is servingsmall and midsize businesses. The cloud, software, and hardware-as-a-service playa big role with two of the Leaders — differentiating them from the pack and otherMSSPs as well.
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