Bay Area Alarm - Persona Response Medical Emergency Systems


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For anyone involved in helping seniors maintain independent living (friends, family and professionals). This presentation details the benefits of using the Personal Response Medical Emergency System offered by Bay Alarm Medical. I service Santa Clara County, CA and will be happy to personally answer any questions.

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Bay Area Alarm - Persona Response Medical Emergency Systems

  1. 1. Prepared by: Carolyn Steinberg Account Manager 408-426-6105 [email_address] Personal Response Medical Emergency Systems
  2. 2. Bay Alarm Medical Overview <ul><li>About Bay Alarm Medical </li></ul><ul><ul><li>History </li></ul></ul><ul><ul><li>Values </li></ul></ul><ul><li>Product Information </li></ul><ul><ul><li>Pricing </li></ul></ul><ul><ul><li>System Operation </li></ul></ul><ul><ul><li>Monitoring Service/Response </li></ul></ul><ul><li>Who We Service </li></ul><ul><li>Advantages of Bay Alarm Medical </li></ul>
  3. 3. Bay Alarm - A Brief History <ul><li>Founded by the Westphal family in 1946 as a local burglar alarm company </li></ul><ul><li>Now in its third generation of family management </li></ul><ul><li>Bay Alarm is the largest independently owned and operated burglar alarm company in the United States </li></ul><ul><li>12 Bay Alarm branches throughout California </li></ul><ul><li>Bay Alarm protects more than 100,000 residential and commercial customers </li></ul><ul><li>Success attributed to the efforts of over 600 employees throughout the state </li></ul>
  4. 4. Bay Alarm Medical Philosophy <ul><li>We believe that people shouldn’t have to trade independence for security in the event of an emergency. </li></ul><ul><li>Our medical alert service is designed to help seniors living alone retain their independence. </li></ul><ul><li>With Bay Alarm Medical customers can continue living the life they love, knowing that whenever help is needed, it is instantly available at the touch of a button. </li></ul>
  5. 5. Target Demographic <ul><li>Our services are designed to help people who fall into any of the following categories: </li></ul><ul><ul><li>Live alone or left alone for extended periods by caregiver </li></ul></ul><ul><ul><li>Use mobility assisted devices (walkers, canes, crutches, wheelchairs) </li></ul></ul><ul><ul><li>Have functional limitations in performing two or more ADL (activities of daily living) </li></ul></ul><ul><ul><li>Live in an unsafe neighborhood, or feel unsafe at home </li></ul></ul>
  6. 6. Target Demographic <ul><ul><li>Have home safety hazards which are not correctable, or expense considerations </li></ul></ul><ul><ul><li>Are more than 75 years of age </li></ul></ul><ul><ul><li>Have sensory deficits (vision, hearing) </li></ul></ul><ul><ul><li>Have a history of falls </li></ul></ul><ul><ul><li>Have been hospitalized within the last 12 months </li></ul></ul><ul><ul><li>Are physically frail </li></ul></ul><ul><ul><li>Have a history of medication management problems </li></ul></ul><ul><ul><li>Have cognitive deficit (not recommended for Alzheimer's patients) </li></ul></ul>
  7. 7. Fall Statistics <ul><li>1/3 of Americans over the age of 65 fall each year </li></ul><ul><li>After an initial fall, victims are 2-3 times more likely to experience a second fall </li></ul><ul><li>> 40% of nursing home admissions cite falls as a major reason for admission </li></ul>
  8. 8. Fall Locations <ul><li>75% of household accidents occur in the bathroom </li></ul><ul><li>14% of falls occur on stairs/ steps </li></ul><ul><li>23% of falls happen outside of the home, in the yard </li></ul><ul><li>CONCLUSION: Falls typically do not happen in locations with convenient access to emergency communication (e.g. phones) </li></ul>
  9. 9. Response Time <ul><li>88.5% of fall victims responded to within the first 3 hours are able to return to independent living </li></ul><ul><li>97.3% of those who remain unattended for more than 12 hours never return to their home </li></ul><ul><li>The probability of surviving a fall is 6x greater if found within the first hour </li></ul><ul><li>89% of stroke victims in long term care are placed there due to a lack of rapid treatment </li></ul><ul><li>CONCLUSION: Rapid response to fall incidents is a critical driver of positive outcomes </li></ul>
  10. 10. Personal Emergency Response System Water-resistant watch/pendant
  11. 11. PERS Description <ul><li>Equipment </li></ul><ul><ul><li>Linear: PERS 2400B </li></ul></ul><ul><ul><li>Multiple pendants available </li></ul></ul><ul><ul><li>2-way voice channel </li></ul></ul><ul><ul><ul><li>Unique customer number sent to call center </li></ul></ul></ul><ul><ul><li>Distance </li></ul></ul><ul><ul><ul><li>Within a home environment </li></ul></ul></ul><ul><ul><ul><li>Alarm signal: 200-300 feet </li></ul></ul></ul><ul><ul><ul><li>Voice: up to 75 feet </li></ul></ul></ul><ul><li>Programmable information </li></ul><ul><ul><li>Contact information </li></ul></ul><ul><ul><li>Access information </li></ul></ul><ul><ul><li>Medical information </li></ul></ul><ul><ul><ul><li>Blood type, prescriptions </li></ul></ul></ul>
  12. 12. How it works <ul><li>Press the Alert Button: </li></ul><ul><ul><li>Immediately activates your Emergency Response System and connects you to our Medical Response Alert Center </li></ul></ul><ul><li>Live Operator Interaction: </li></ul><ul><ul><li>One of our trained emergency representatives will respond to you within seconds to quickly assess your situation and specific needs </li></ul></ul><ul><li>Quick Response: </li></ul><ul><ul><li>Medical dispatcher assesses the situation and alerts appropriate emergency service and/or contact according to protocol </li></ul></ul><ul><ul><li>Our medical dispatcher will stay in contact with you until help arrives </li></ul></ul>
  13. 13. Comprehensive Response Program <ul><li>Access </li></ul><ul><ul><li>Lock-box, hidden key </li></ul></ul><ul><ul><li>Avoids forced entry </li></ul></ul><ul><li>Medical </li></ul><ul><ul><li>Blood type, medications, allergies, conditions </li></ul></ul><ul><ul><li>Ensures immediate access to critical information </li></ul></ul><ul><li>Call List </li></ul><ul><ul><li>Family, friends, neighbors, caregivers </li></ul></ul><ul><ul><li>Alerts the support network </li></ul></ul><ul><li>Medical Dispatcher stays on the line until help arrives </li></ul>
  14. 14. Benefits of a Lock Box <ul><li>1 time fee of $34.95 </li></ul><ul><ul><li>Client owns the lock box </li></ul></ul><ul><li>BAM services keeps record of lock box information </li></ul><ul><ul><li>Notifies Emergency Services of location and code to box </li></ul></ul><ul><li>Avoids forced entry </li></ul><ul><ul><li>New doors can cost thousands of dollars </li></ul></ul><ul><ul><li>to repair </li></ul></ul>
  15. 15. Facts about the system <ul><li>What if the operator can’t hear the customer? </li></ul><ul><ul><li>Every alarm that comes in is treated as a medical emergency until that is ruled out. Operators will attempt to solicit a response over the two-way voice system 10 times, after which they will disconnect and place a call to the home phone line. If there is still no response, EMTs will be dispatched. </li></ul></ul><ul><li>What if the power goes out? </li></ul><ul><ul><li>The base station comes equipped with a battery that will last up to 30 hours. In addition, our monitoring center receives a signal from the unit when AC power is lost and / or the battery is running low so that we can properly and proactively react. </li></ul></ul><ul><ul><li>The alert button / pendant comes with a battery that will last up to 5 years. </li></ul></ul>
  16. 16. Product Pricing Information *$150 charge for unreturned PERS equipment at end of service. Item: Price Monthly Monitoring $34.95 Base Station with Pendant* Included Additional Pendant $ 34.95 Lock Box $ 34.95 DSL Filter $ 24.95
  17. 17. Order Process <ul><li>Once an order is placed, a Medical Alert System will arrive within 1-2 business days after shipment. </li></ul><ul><ul><li>The system, once received, can be installed, tested with our 24 x 7 Call Center and ready for service in about 10 minutes. </li></ul></ul><ul><li>Orders can be placed online, by phone, or by Bay Alarm Medical Account Managers. </li></ul>
  18. 18. Advantages of Bay Alarm Medical <ul><li>Reliability </li></ul><ul><ul><li>Responded to over 3 million emergencies </li></ul></ul><ul><ul><li>Over 30 years without a service outage </li></ul></ul><ul><li>Value </li></ul><ul><ul><li>NO long term contract </li></ul></ul><ul><ul><li>NO installation fees </li></ul></ul><ul><ul><li>NO equipment fees </li></ul></ul><ul><ul><li>100% money back guarantee </li></ul></ul><ul><li>Local Account Representation </li></ul><ul><li>Installation Support </li></ul>
  19. 19. Why Medical Alert Systems are valuable <ul><li>One study concluded that, on average, the use of a Medical Alert Device extends delays entry into a long term care facility by 6 years. </li></ul><ul><li>Every 18 seconds an older adult is treated in an emergency room for a fall. Every 35 minutes, one of them dies as a result of their injuries. </li></ul><ul><li>40% of nursing home admissions cite falls as a major reason. </li></ul><ul><li>Seniors receiving care in the first hour following a fall or emergency have a 90% chance that they can return home and avoid having to move to a long-term care facility. </li></ul>
  20. 20. Social Services/Discharge Planning Goals …. <ul><li>Provide education and tools that allow for ease of transition from sub-acute care & rehabilitation to home </li></ul><ul><li>Partner with community resource providers to satisfy outpatient needs </li></ul><ul><li>Foster independent living and improved wellness of patients and provide peace of mind to family members or care givers </li></ul><ul><li>Have confidence in the local resources available to patients and know that the products being offered will match the exceptional care provided by your facility and will continue after discharge </li></ul>
  21. 21. Patient and Care Givers Goals <ul><li>Patient… </li></ul><ul><ul><li>Strive to return to normalcy </li></ul></ul><ul><ul><li>Live life independently and confidently </li></ul></ul><ul><ul><li>Comfort and security of home setting </li></ul></ul><ul><ul><li>Personal safety & wellness </li></ul></ul><ul><ul><li>Cost </li></ul></ul><ul><li>Family Member/Care Giver….. </li></ul><ul><ul><li>Safety for patient and or aging adult </li></ul></ul><ul><ul><li>Peace of Mind </li></ul></ul><ul><ul><li>Reliability of service </li></ul></ul><ul><ul><li>Responsiveness and coverage when needed the most/someone is there when they can’t be there. </li></ul></ul>
  22. 22. Bay Alarm Medical Goal <ul><li>Provide patients and their families with 24/7 reliable and responsive access to emergency services, to ease fear of patient safety, and to provide peace of mind to family members and care givers. </li></ul>
  23. 23. Why Bay Alarm Medical? <ul><li>Local representation and support </li></ul><ul><li>A name you can trust </li></ul><ul><li>The most reliable medical alert solution </li></ul><ul><li>Unmatched value </li></ul>