Caroline Chaffin

Rochester, Minnesota Area United States

Service Designer at Mayo Clinic

Design

We are living in a world that is constantly changing, where new needs are arising and challenging the conventional way of thinking. People now desire meaningful and intuitive interaction from brands and services. As our customers and end-users are changing from passive to active the opportunity to involve and co-create solutions "with people" instead of "for people" to meet actual needs, is a moment to seize! What I can offer is the opportunity to build emphatic understanding and meet the customers un-met needs, as a way to gain competitive advantage. As a professional Nurse with hands-on experience from Norways biggest hospital I have gained an holistic view of the service offering, fr...