Team Communication Requirements Unit 5 Group Project


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Team Communication Requirements Unit 5 Group Project

  1. 1. Organization and Communication<br />Carla J. McCoy<br />Unit 5 Group Project – MGT110<br />April 22nd, 2009<br />American InterContinental University <br />Team Communication Requirements<br />Communication is not just talking it also involves effective listening and can possibly take up 90% if not more of the Project Manager’s time. There are times when Project Managers have to ask team members to do what they need to do for Projects numerous times. Transferring knowledge among team members can be a tough thing to do. It would be easy if the Project Manager could just tell them what to do and how to do it and then they did it exactly that way but that’s not the reality of how Project Plan Communication works. (Phillips, 2000-2009) One thing I’d like to point out is that there are two types of communication which would be written and oral. Effective Communication is necessary to keep projects moving and allows problems to be identified. Oral communication is normally face to face or done on the phone but it can also be done by voice mail or video conferencing. Not only can you provide effective listening skills but you can review body language through oral communication as well. Being able to review a person’s body language could be in the form of including the smallest thing such as a smile, or hand gestures but it can also allow you to have direct eye contact, nodding to the person speaking that shows acknowledgement or agreement. (Gido & Clements, 2009)<br />If you are viewing negative body language then you are more likely to see things such as crossed arms, frowns, gazing, doodling, yawning or even slouching. We all need to be sensitive to body language because it reflects cultural diversity among other people whether it’s another employee, a team member, or even a customer. It’s especially important when you are dealing with other people from other cultures because they have a different way of greeting, gift giving, customs and protocol which have very different meanings than what you may have. Anytime you orally communicate with someone you want to avoid words, remarks, and phrases that would possibly be portrayed as sexist, offensive, prejudicial, and racist and keep in mind that any comments made do not have to be made directly to the person for them to be offensive. Effective face to face communication fosters team building and establishes mutual expectations and good working relationships. (Gido & Clements, 2009)<br />Considering Written Communication, it is done with memos, letters and email which is normally done when the situation is impractical or when information needs to be disseminated. It should be used when necessary or a follow up face to face conversation. Written communication is good because it also allows you to keep record of all written communication that you have partaken in regarding business decisions or previous actions. It should be used mainly for three things which are to confirm, inform, and request and should never be lengthy. Project members are normally very busy with assigned work that has been handed out to them and are in no position to be flooded with paperwork or emails because this can become a problem. (Gido & Clements, 2009)<br />