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Foundation Degree in Sports Coaching 
Reflective Account 
SPO0026-1 Employment Client Focus 
Carl Page (1008889) 
Universi...
SPO0026-1 Employment Client Focus 
How the Sport Industry is currently organised in the UK 
(BREO FD Employability Ass 1 7...
SPO0026-1 Employment Client Focus 
This is because they are part of the Public Sector which requires additional customer o...
SPO0026-1 Employment Client Focus 
As a result offer info and guidance to the customers, through a satisfying sensible rel...
SPO0026-1 Employment Client Focus 
Whereas human resource is the workforce considered as a factor of production. Though th...
SPO0026-1 Employment Client Focus 
Though a business being unique is being different from others in a way that makes them ...
SPO0026-1 Employment Client Focus 
when moves with the time. Also is significant effect on organisations of each size and ...
SPO0026-1 Employment Client Focus 
Despite this businesses would be shocked with the total of customers which are lost ann...
SPO0026-1 Employment Client Focus 
Additionally with their exposure it is promoting themselves and the organisation, by en...
SPO0026-1 Employment Client Focus 
as would come from taking a team approach to advising clients on the right investing st...
SPO0026-1 Employment Client Focus 
Sport England Physical Activity Questionnaire 
Northamptonshire Coach Scholarship Schem...
SPO0026-1 Employment Client Focus 
Jobber.D, Lancaster, G (03/2000), Selling and Sales Management, 5thedn.Financial Times/...
SPO0026-1 Employment Client Focus 
Armstrong, Michael, (2006), Handbook of Human Resource Management Practice (10th Editio...
SPO0026-1 Employment Client Focus 
Websites 
LG careers What is local government? Available at: http://www.lgcareers.com/w...
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Analysing the Effectiveness of a Local Authority against Standards of Good Practice

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To complete this task I needed to write a reflective account of my work placement experience. I had made notes, observations and documentation from my work place (e.g. H & S guidance, job descriptions, shift work strategy, management systems, hierarchy of qualifications and required experience(s) etc.) which will provide the starting point for these reflections. The frameworks allowed me to reflect and include legal and statutory frameworks, resourcing, human relations, client experience and business models. The reflective account therefore brings together theory and practice in the work place and provides an opportunity to analyse the effectiveness of the work environment in which gained experience. The conclusions identified the key issues of employability (such as required skills and personal qualities) which were drawn from my work place experience.

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Analysing the Effectiveness of a Local Authority against Standards of Good Practice

  1. 1. Foundation Degree in Sports Coaching Reflective Account SPO0026-1 Employment Client Focus Carl Page (1008889) University of Bedfordshire Mr. D Burns
  2. 2. SPO0026-1 Employment Client Focus How the Sport Industry is currently organised in the UK (BREO FD Employability Ass 1 710) Carl Page (1008889) Page 2 Foundation Degree in Sports Coaching Contents Introduction ................................................................................................................................. 2 Quality Factors ............................................................................................................................. 3 Business Principals........................................................................................................................ 5 Reflection and Exploration ............................................................................................................ 9 Conclusion ................................................................................................................................. 10 Appendix.................................................................................................................................... 10 Bibliography ............................................................................................................................... 11 Introduction In this task is a written reflective account of the work placement with Corby Borough Council. As includes relevant notes, observations and documentation created or received from the work place, for example the hierarchy of staff, required previous experience, their shift work strategy, Health and Safety guidance, code of conduct and child protection. Also the frameworks around in which reflect are provided by the lawful and constitutional frameworks, such as the business models, client experience, to the resourcing and human relations. Consequently the reflective account takes collectively the theory and practice within the work place and provides the prospect of exploring the efficiency of the employment situation with increased understanding. Whereby then assumptions are made to discover the significant matters of being employed, for instance the essential skills and individual traits required from the work placement. The purpose of the work placement was shadowing a sports development position, as to gain experience at Corby Borough Council. They are the local authority, known as an administrative unit of local government. Yet in structure of the UK’s Sport Industry the council works with the ‘Participation’ strand of the sports development continuum which focuses on the foundation/grass roots level of performers. Therefore the local government is a great help source for sport which promotes the neighboring area.
  3. 3. SPO0026-1 Employment Client Focus This is because they are part of the Public Sector which requires additional customer oriented targets. Since their business purpose is to make certain the customer/cl ients enjoy a safe involvement instead of aiming to increase the businesses profits. Although the councils being joint funded since it is done by two or more organisations concerned with since being in combination of other organisations in the sport industry. For instance the council will work in partnerships with numerous establishments in the sport structure such as Sport England, National Governing Bodies, clubs, schools, the School Sport Partnerships, Primary Care Trusts and other neighboring agencies to increase participant involvement by promoting sport and healthy living with exercise. Quality Factors Therefore by taking into account the excellence of the client experience and customer care satisfaction by exploring the influences which are part of the cause for positive consumer consequences. Firstly customers, consumers and clients all come under one roof which involves its members and visitors. As with a customer is defined as a person or company who buys goods or services. However the customer may not be the consumer or end user of the product. Nevertheless several diverse kinds of individuals can present customer service. Thus having to meet their expectations and needs is essential for a business to keep running successfully. Subsequently by assisting in developing to encourage working relationships with them, for example offering information and support to wherever and whenever needed. This can be gained directly from customer feedback forms such as questionnaires to let people confidentially express their views and concerns in a clear user friendly process. So businesses sometimes can come across an individual who has learning complications since they require being tolerant and considerate since regularly need further time. As while exchanging with every customer must possess decent time along with being brief whenever offering information. Plus usefulness of straightforward verbal ability, signals and illustrations which support reasons, whereas always whenever possible being persistent and positive. Meeting customer expectations. Since there is no second chance to make a first impression. Subsequently bad contacts causes; Shortage of info Time squandering Misinterpretation Uncertainty Carl Page (1008889) Page 3 Foundation Degree in Sports Coaching
  4. 4. SPO0026-1 Employment Client Focus As a result offer info and guidance to the customers, through a satisfying sensible relaxed method. This sets a positive reaction of the company given that the product or service. Additionally consumers would like to listen to a cheerful, approachable tone of voice when speaking to someone representing the business. Each time businesses make sure their employees follow good etiquette such as showing appreciation to those filling in feedback forms. Although each business acquires resources, contains materials, labour, finance, technology as adjusts the resources into goods or services which are essential for their customers. Additionally the sort, amount and assembly of the resources could change from passing to the needs of individual establishments as well as being different over time. The company’s responsibility for resources because being dependable for a large quantity on the providers for these resources. Subsequently particular ones could influence within markets which are controlled to a considerable amount. Equally can be natural resources are those resources which exist in the form of raw materials. However there are non-renewable resources are natural resources (such as coal or oil) which cannot be replaced if they are consumed. Renewable resources are resources such as forests which can be replaced by natural environmental processes in a reasonable short period of time. Therefore addressing the needs of individual investors and planting the seeds for a secure future. Physical Resource is commerce items of trade or commerce that can be bought and used, as distinct from items bought and sold in a futures market. The lease or buy choice as an alternative to full purchasing of a constant asset known as leasing. So this consents businesses to acquire several permanent resources, for instance the equipment, locations and tools. Subsequently includes a lease, a person or the organisation that permits the property to one another. While leaseholder accepts to follow certain conditions, e.g. shell out the charge at certain intervals so can keep the resource in functioning status. Plus to complete regular renovations that aid to guard the asset. Still the financial management it is a chunk of the financial accounting cross of the company, lately however it has progressed in excess of years into a specialised area of its own. Since financial resources relate to or involving money or finance. Whether the financial management profession is sustained through the financial accountant or even a management accountant this balances a large amount on the opportunity of the business. Thus finding sources of finance from grants to bursaries the manger predominantly in the financial management responsibility within a business are rather involved with increasing capital plus the controlling of the fiscal arrangement. As fiscal, relates to the financial matters in general. Carl Page (1008889) Page 4 Foundation Degree in Sports Coaching
  5. 5. SPO0026-1 Employment Client Focus Whereas human resource is the workforce considered as a factor of production. Though the theories “commitment” to the commerce with the development in “quality” force this has restricted higher management group to value the enlarged importance of arranging staff for progression and their continuing education. Likewise there’s been further recognition of the basics that consider the ability of the workforce with the requirements of the business. The conceptions demand presently doesn’t only require careful improvement once more also an enhanced importance on worker development. Still certainly fussy reviewers contain seeing the quality of Human Resource Management hence being essential that they nowadays know Human Resource Development is an equally principal limit its own right as well (Hall, 1984; Nadler, 1984). Business Principals Evaluating the council’s service in the sports industry relating to sports development, leisure and fitness industry through applies straightforward industry philosophies. Primarily businesses have to understand what they are presenting, e.g. their service/product being delivered. This is stated in their strategy / vision statement so all employees know what their pursing to reach their customers/client goals. Although businesses use a framework and make analysis of their strength, weaknesses, opportunities and threats which come from internal as well as external factors. However they must consider that each of these have a positive or a negative effect on the businesses development, helping to create a purposeful strategy for the business to follow. Customer; a person or company which buys goods or services. The customer may not be the consumer or end user of the product. Organisations draw in their customers and maintaining the customer’s satisfaction as well. As focusing on the 7 P’s since the particular parts. Product, what the business is marketing to their customer and reasons behind it. Price, how the business is going to charge the product to appeal to customers not placing too high or too low. Place, where the business is to be found as this can advantage and invite people like in busy town centre compared to rural areas. Promotion this is how the product/ service will be encouraged in direction of enticing the target market. People, this is essential as safeguards that the target market is provided for with the workforce capable of labouring efficiently with the target market. Process, the businesses have to make s certain that their provision is resourceful along with being equipped for instance including services well continued so in case of broken resources which cannot disturb the facility being provided. Physical evidence is the approach in which a business appears and what is being presented to the customer as this could influence the customer’s opinion of the business. Carl Page (1008889) Page 5 Foundation Degree in Sports Coaching
  6. 6. SPO0026-1 Employment Client Focus Though a business being unique is being different from others in a way that makes them be special and worthy of note. For example with product development is ‘the process of a business bringing new products into the market or adapting and improving upon existing products’ (Foundation Business, Hala Seliet 2000, Heinemann Educational Publishers, Great Britain) . Whilst with competition and aiming to be unique they ought to be ‘one step ahead’ of the competition. Customers for a business to become unique, they must be able to meet the demands of the customer. Similarly offering the lowest prices, better monthly payments, this affects sales performance. This is incredibly significant so exact aims are arranged plus being reached or surpassed in the thriving unique business. Nonetheless cash is the greatest LIQUID of each company resources. Since cash is quantity of, yet not the working capital. Whereby lacking cash, businesses would come to an end from the insufficient profit limits, with insignificant managing of working capital plus weak cash flow. As corresponding to Confederation of British Industry (CBI) survey in 1998, 21% of company disappointments are directly from bad cash flow otherwise shortage of working capital. Industries do this by drawing up cash flow forecast reports which assist management and check constantly the cash flow in the business. However the holding cash involves that the organisation could suffer the loss of profit from capitalising the cash. Below shows a diagram of the continuous cash flow of money within the business. Cash Resources used to make goods and service Goods and services sold for cash Used to acquire resources Continuous cash flow into and out of a business organisation (2002) Nonetheless businesses regularly have to remain competitive, hence adjusting and developing which aids to maintaining their product/service is presented. For instance each business undertakings from the founding of the establishment over to the transaction of the product/service to the customer they are affected through laws. As lawful situations in which industries present and work changes Carl Page (1008889) Page 6 Foundation Degree in Sports Coaching
  7. 7. SPO0026-1 Employment Client Focus when moves with the time. Also is significant effect on organisations of each size and in every sector, since demonstrated by the analysis of several of the leading regulations governing the connection amid the business and their customers. Additionally the positioning of the business is centered on a mixture of numerous aspects; The accessibility and the price of labour are significant subjects which influence site choice. The convenience of raw resources and the closeness to them as well. The fee for plot and land charges as vital for equally the industrial and non-business organisations. Particular neighborhood concerns are taken into account. However the managing of employees successfully and efficiently, e.g. recruitment which involves the planning, recruitment and selection of staff and issues relating to equality, diversity and work life balance. Although for quality assurance there is numerous issues which require to be taken into account. ‘The effective use of a business’s resources without waste of time or materials’ (Foundation Business, Hala Seliet 2000). Hence organisations incorporate a formal system for employee evaluation to assess the contribution of individuals. Whilst the importance on speed of service, as the customer aims to be contacted and exchanged with in the straightest amount of time needed. Plus it is vital that the employee’s behaviour is appropriate to the place of work, since comprises of being trained and following set orders. For example making certain that the employees abide by the code of contact such as the correct dress code followed. Customer Experience Pyramid TM Colin Shaw and John Ivens, Palgrave Macmillan, 2002 Although with The Customer Experience Pyramid TM it presents the way of concentrating in the organisation on the equal customer experience. Plus offer the method for everybody recognising the component that they independently require to play when structuring fine customer experience. This provides a viewpoint into ways of spacing the customer experience into handy amounts which allows for simpler running. Furthermore it explores the main structure frames which maintain service of approved objective execution and the feeling that are suggested. Carl Page (1008889) Page 7 Foundation Degree in Sports Coaching
  8. 8. SPO0026-1 Employment Client Focus Despite this businesses would be shocked with the total of customers which are lost annually. Thus to manage customer expectations, customer service and client experience using Peter Honey (1988) customer satisfaction flow chart. The businesses importance to check the transaction data which displays once customers is being lost. Therefore using this statistics a company could subsequently prepare ways of challenging this tendency and continue balanced or rising customer foundation. Yet key parts of customer service which support customer retention is: Frequent contact Individual provision Measures for trouble Valued service or goods at sensible costs Educated employees 1. The product of service 2. The behaviour 3. Customers’ needs and expectations 4. Customer satisfaction or dissatisfaction. Peter Honey (1988) Customer Satisfaction Conversely businesses have different aims and objectives to reach; the process of goal setting involves using the SMART Principal. Specific, this processes that businesses have to be relating to the set duty. Measureable, gathering and understanding the statistics, so new objectives can be comprised. Achievable, these objectives are agreed in a way to be attainable, if not the inspiration stages will fall directly to the individuals being unproductive and not reaching the consequences. Since the objectives will simply be succeeded through pulling their weight. Realistic, the aims prepared thought ought to be sensible too or else they will not be experienced. Time-based Targets, this is so that the business or their staff is sure to doing something to it. Achievements/ Awards, providing fine excellence products and providing a great quality customer service could advantage of the business being victorious in those parts receive awards. Therefore gain the increased respect of the business also improves the approvals from their customers. Additionally could well snowballing effect by amplifying approval with clients over their competition. Carl Page (1008889) Page 8 Foundation Degree in Sports Coaching
  9. 9. SPO0026-1 Employment Client Focus Additionally with their exposure it is promoting themselves and the organisation, by encouraging the advantages of sport and regular physical activity. This is done by marketing special events, from their methods of promotion, marketing and advertising. So companies for example section the marketplace through buyer behaviour. Continuously being distinct on their particular aims and how they are going to overcome them with accomplishments. Similarly essential to operating a database which registers complete material, so make certain employees are accustomed to the software too. Besides continually making sure the positioning of advertisements are in full view. So businesses use promotion is the act or process of making a product, cause, or organization more widely known or more successful. Whereas marketing known as the business activity of presenting products or services in such a way as to make them desirable. Even with advertising the public promotion of something such as a product, service, business, or event in order to attract or increase interest in it. Consequently businesses make use of various media from one way communication to two way communication which can been seen in Table 17.1 One way communication Two way communication Advertising Public relations Sales promotion Direct marketing Personal selling Typical Communication Tools (Media) Table 17.1 Carl Page (1008889) Page 9 Foundation Degree in Sports Coaching Newspapers Magazines Journals Directories Radio Television Cinema Outdoor Annual reports Corporate image House magazines Press relations Public relations Events Lobbying Sponsorships Rebates and price discounts Catalogues and brochures Samples, coupons and gifts Competitions Direct mail/database marketing Internet marketing (WWW) Telemarketing Sales presentations Sales force management Trade fairs and exhibitions Reflection and Exploration Nevertheless my reflection on the work placement is how I gained and improved existing skills, qualities and knowledge needed for the job. This came firstly from learning to increase productivity
  10. 10. SPO0026-1 Employment Client Focus as would come from taking a team approach to advising clients on the right investing strategies and develop a sound financial plan. So this then helps for better accounting practices. Although discovered there are regional advertisements guidelines and production policies which openly effect the assortment of means and matter of advertising information. Hence the importance input of the factors of production which can be used effectively to produce a good or service. Carl Page (1008889) Page 10 Foundation Degree in Sports Coaching Conclusion Therefore I now have considered the characteristics of the services provided by the council and increased my knowledge through reflecting aspects which add to definite client product/service. Since the connection of the sport structure from the previous assignment, whereby the work placement fits into the participation strand of the UK sports continuum. This is done by underlying company values to create an account of the local authority’s assistance contribution to sport alongside the principles of fine performance as well. Through the management of good diverse quality factors such as client experience and customer care, plus the resource management of physical (material), financial (fiscal) and human too. Therefore my increased insightful report investigated into the employment placement with the relevance of important standards and theories discovered. For instance the understanding from knowing what they are offering, to regular goal settings with methods of exposure plus how the business is able to adapt/progress. Finally reflected and explored the possibility how I had gained new skills/qualities/knowledge through going on the work placement. Consequently discovered the necessary steps needed if wanted to pursue it as a full time job. Appendix Corby Borough Council Sport Development Induction Pack Corby Borough Council Business Card Corby Borough Council Compliments Slip Corby Borough Council Free Access To Sporting Talent List of Schools within Corby Learning Partnership Devolved & Non Devolved Contacts Updated December 2009 Corby Borough Council Wages Sheet Corby Borough Council Sport Unlimited Tennis Poster Corby Triathlon Club Poster
  11. 11. SPO0026-1 Employment Client Focus Sport England Physical Activity Questionnaire Northamptonshire Coach Scholarship Scheme Nomination Form Northamptonshire Coach Scholarship Scheme S.H.A.P.E Planning Sheet Bibliography Books Beardwell, I. H. and Holden, L. (2001) “Chapter 8 Human Resource Development: the organisation and the national framework”, Human Resource Management: A Contemporary Approach, 3rd edn, page 326, Financial Times/ Prentice. Bill,K. (04/2009), Sport Management (Active Learning in Sport), “Learning Matters”; 1st edition, Page 48. Carnell.D, Ireland .J, (2002) “Chapter 13 Sporting Issues Analysis” Advanced PE for OCR AS, Oxford Heinemann Educational Publishers. Cook. S, (2008) Customer Care Excellence: How to Create an Effective Customer Focus. 5th edn. Kogan Page Limited Hannagan. T, (2007) Management: Concepts and Practices, “Section D – Controlling Financial Management. “Pages 510–512, Pitman Publishing. Hannagan, T. (1995) Management: Concepts and Practices, 1st Edition, Financial Times/ Prentice Hall. Hill.M, (2008) “Performance Pathways” AS PE for Edexcel Student Book, Essex Pearson Education Limited. Hill. M, (2008) “Performance pathways” Edexcel AS Unit 1 Physical Education: Participation in Sport and Exercise, Deddington Phillip Allan Updates. Hollensen, S. (2001) Global marketing: a market-responsive approach, 2nd edn., Financial Times Prentice Hall. Honeybourne. J, Hill. M, Moors. H, (2004)”Chapter 14 The Organisation of Sport in the United Kingdom” Advanced PE& Sport A level 3rd edn. Cheltenham, Nelson Thornes Ltd. Honeybourne. J, (2003) “Sport in society” Btec National Sport Edexcel: Award Certificate Diploma Cheltenham, Nelson Thornes Ltd. Honey, P. (1988), Chartered Institute of Personnel and Development; “Improve Your People Skills”, Customer Satisfaction 2nd edition. Hoye, R. Smith, A. Westerbeek, H. Stewart, Bob M. Nicholson, (10/2005), Sports Management: Principals and Applications, Page 247, Butterworth-Heinemann. Carl Page (1008889) Page 11 Foundation Degree in Sports Coaching
  12. 12. SPO0026-1 Employment Client Focus Jobber.D, Lancaster, G (03/2000), Selling and Sales Management, 5thedn.Financial Times/ Prentice Hall. Lewis. R, Trevitt. R, (08/2000), Business for Advanced GNVQ, 3rd Revised edn. Stanley Thornes Ltd. Masteralexis, P. L. Barr, A. C. Hums, A. M. (12/2004), Principles and Practice of Sport Management, 2nd edn., Page 53, Jones & Bartlett Publishers. McGraw-Hill, White, R. (1993), Advertising: what it is and how to do it.3rd edn. Needle, D. (03/2010) Business in Context: An Introduction to Business and Its Environment, 5th revised edn., South Western Educational Publishing. Saipe. R, (1999) “Chapter 2 Caring for Customers”, Working in Sport and Recreation A Practical Approach, page 133. Stanley Thornes. Saipe. R, (1999) “Chapter 5 Marketing yourself, your organisation and your activities”, Working in Sport and Recreation A Practical Approach, Stanley Thornes. Saipe. R, (1999) “Chapter 7 Programming”, Working in Sport and Recreation A Practical Approach, page 133. Stanley Thornes. Shaw, C. Ivens, J. Macmillan P. (09/2004), Building Great Customer Experiences, 2nd Revised edn. Slack, T. (1997) Understanding Sport Organizations: The Application of Organization Theory. Human Kinetics Publishers. Webb, P. and Webb, S. (2001) The Small Business Handbook: An Entrepreneur's Definitive Guide to Starting a Business and Growing a Business, 2nd Bk&Dk edition, Prentice Hall. Worthington. I, Britton. Chris, (2003), The Business Environment, 3rd edn. Pages 5, 9, 56, 82, 92, 120, Financial Times/ Prentice Hall. Worthington.I, Britton. Chris, (2008), “The Business Environment”, Principle and Practise of Sport Management 3rd edn. Pages 53, Financial Times/ Prentice Hall. Electronic Books A. and C. Black Publishers, (07/2006), Dictionary of Economics, A & C Black, 1-225. MyAthens ebrary [Online]. Available at: http://site.ebrary.com/lib/treshamins/docDetail.action?docID=10196626&p00=dictionary (Accessed: 01/12/2010) Armstrong, Michael, (03/2006), Strategic Human Resource Management: A Guide to Action, Part 1 The framework of strategic human resource management, Kogan Page Ltd, 1-44. MyAthens ebrary [Online]. Available at: http://site.ebrary.com/lib/treshamins/docDetail.action?docID=10120249&p00=resource%20manag ement (Accessed: 05/04/2011) Carl Page (1008889) Page 12 Foundation Degree in Sports Coaching
  13. 13. SPO0026-1 Employment Client Focus Armstrong, Michael, (2006), Handbook of Human Resource Management Practice (10th Edition) , Kogan Page Ltd, 1-1009. MyAthens ebrary [Online]. Available at: http://site.ebrary.com/lib/treshamins/docDetail.action?docID=10124811&p00=resource%20manag ement (Accessed: 05/04/2011) Sport and Policy By Russell Hoye, Matthew Nicholson, Barrie Houlihan Regulating Safe Sport Environments. Available at: http://books.google.co.uk/books?id=sbliBNQQwIIC&printsec=frontcover&dq=Sport+and+Policy&hl= en&ei=aqk-Tfi-MJSZhQemgpnGCg&sa=X&oi=book_result&ct=book-thumbnail& resnum=3&ved=0CDYQ6wEwAg#v=onepage&q&f=false (Accessed: 24/01/2011) Hazel Hartley Sport, Physical Recreation and the Law Available at: http://books.google.co.uk/books?id=cRye2Xq- FIMC&printsec=frontcover&dq=Sport,+Physical+Recreation+and+the+Law&hl=en&ei=ZcZCTeWhK5O KhQfKlfjGAQ&sa=X&oi=book_result&ct=result&resnum=1&ved=0CC0Q6AEwAA#v=onepage&q=Spor t%2C%20Physical%20Recreation%20and%20the%20Law&f=false (Accessed: 24/01/2011) Perseus Publishing, (07/2006), Ultimate Business Dictionary, Perseus Publishing, 1–662. MyAthens ebrary [Online]. Available at: http://site.ebrary.com/lib/treshamins/docDetail.action?docID=10032030&p00=business%20dictiona ry (Accessed: 04/04/2011) Schultz, Don E. Smith, Steve. Dearborn Trade, (12/2004), How to Sell More Stuff: Promotional Marketing That Really Works. A Kaplan Professional Company, Chapter 1—Help! Pages 20– 30.MyAthens ebrary [Online]. Available at: http://site.ebrary.com/lib/treshamins/docDetail.action?docID=10070406&p00=promotion (Accessed: 04/04/2011) Luther, William M. (06/2001), Marketing Plan: How to Prepare and Implement It (3rd Edition) Pages 1–336, MACOM Books MyAthens ebrary [Online]. Available at: http://site.ebrary.com/lib/treshamins/docDetail.action?docID=10120161&p00=promotion (Accessed: 04/04/2011) Fojt, Martin, (04/2005), Marketing, Emerald Group Publishing Ltd, Pages 1–49. MyAthens ebrary [Online]. Available at: http://site.ebrary.com/lib/treshamins/docDetail.action?docID=10085634&p00=marketing (Accessed: 04/04/2011) Carl Page (1008889) Page 13 Foundation Degree in Sports Coaching
  14. 14. SPO0026-1 Employment Client Focus Websites LG careers What is local government? Available at: http://www.lgcareers.com/what-is-local-government/ (Accessed: 01/ 12/2010). Wordnetweb Local Authority. Available at: http://wordnetweb.princeton.edu/perl/webwn?s=local%20authority (Accessed: 01/ 12/2010). Corby Borough Council REACHOUT In Corby Project Available at: http://www.corby.gov.uk/LeisureAndCulture/SportsClubsAndCentres/Pages/REACHOUTInCorbyProj ect.aspx (Accessed: 09/02/2011) Coaching Northants Funding Scholarships Available at: http://www.coachingnorthants.org/funding/scholarships (Accessed: 09/02/2011) Corby Borough Council Corby Active Available at: http://www.corby.gov.uk/LeisureAndCulture/SportsClubsAndCentres/Pages/CorbyActive.aspx (Accessed: 09/02/2011) Northamptonshire Sport Corby Active Available at: http://www.northamptonshiresport.org/microsites/corby-active(Accessed: 09/02/2011) Corby Borough Council Walk Your Way to Health Available at: http://www.corby.gov.uk/CouncilAndDemocracy/CouncilNews/Pages/WalkYourWaytoHealthwithCo rbyBoroughCouncil.aspx (Accessed: 09/02/2011) Natural England East Midlands Corby Health Walks Available at: http://www.wfh.naturalengland.org.uk/walkfinder/east-midlands/corby-health-walks (Accessed: 09/02/2011) Feel Good Corby Available at: http://www.feelgoodcorby.co.uk/ (Accessed: 09/02/2011) Corby Borough Council Sport Unlimited Available at: http://www.corby.gov.uk/leisureandculture/sportsclubsandcentres/pages/sportunlimited.aspx (Acce ssed: 18/02/2011) Sport England Sport Unlimited Available at: http://www.sportengland.org/support__advice/children_and_young_people/community_and_club _activities/sport_unlimited.aspx(Accessed: 18/02/2011) Northamptonshire Sport Sport Unlimited Available at: http://www.northamptonshiresport.org/microsites/corby-active/news-and-projects/sport-unlimited( Accessed: 18/02/2011) Triathlon England Available at: http://www.britishtriathlon.org/triathlonengland/events/page.php?article=69&category=/events/(A ccessed: 08/02/2011) Carl Page (1008889) Page 14 Foundation Degree in Sports Coaching

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