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HL7 Survival Guide - Chapter 10 – Process and Workflow

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This guide is for healthcare integration analysts and their managers. In this chapter, learn about mapping out your processes and workflows to understand how your interface can support them.

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HL7 Survival Guide - Chapter 10 – Process and Workflow

  1. 1. HL7 SURVIVAL GUIDE CHAPTER 10 A publication of A supplement to the HL7 Survival Guide, available at http://caristix.com/blog/category/hl7-survival-guide/
  2. 2. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 Caristix software brings your whole interfacing process together in a single, powerful platform. 2 ABOUT CARISTIX VENDOR- AGNOSTIC Work with any interface engine. NO MORE TRIAL AND ERROR Scope it right. Manage requirements. CUT TIME-TO- GO-LIVE Up to 50%. CLEAR YOUR INTERFACING BACKLOG Simplify dramatically. Align teams. REQUEST A DEMO http://promo.caristix.com/demo/
  3. 3. WWW.CARISTIX.COM SHARE THE SLIDE DECK CHAPTER 10: Process and Workflow
  4. 4. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 Now that you have test messages and message samples, what’s next? 4 Determine if your interface supports your processes and workflows.
  5. 5. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 • Clinical workflow is very specific and follows the clinical care of a patient step by step from admission to discharge. • All the events that occur represent a patient’s stay or visit. • Some events may be optional, some always happen in a certain, predetermined way. 5 Where is Your Data Going? How Will It Be Used?
  6. 6. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 • Documenting your workflows and system – Easier to connect the next system – Don’t need to start from scratch • Workflows impact your test plan – All your destination systems might require different inputs from a single source system • Scoping and requirements planning – Understand workflow – who does what? • Network monitoring – If a system goes down, what workflows and process are affected? 6 Why You Need to Map Process and Workflows
  7. 7. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 7 Start with a Spreadsheet? • Many developers lists their interface and workflows in a spreadsheet • What to track: Download the Interface Asset Template • Go beyond a spreadsheet – Capture the details and interconnections • You need a clear mapping of workflows and processes – almost impossible to capture in a spreadsheet
  8. 8. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 • Here’s what you should capture when documenting your interfaces and workflows: – Interface names – Systems that are linked – Connection information (IP address, credentials, port, connection type, location (location may be by unit or by data center) – Security: SSL, VPN, firewalls, and any required certificates . – Trigger events: List all trigger events and note which ones are used by which systems based on your spec. – Connection types: could include database, web service, TCP, HTTP, file, FTP • Clearly note data center locations • Track the data flow - diagrams 8 What to Capture?
  9. 9. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 • Some interface engines let you view workflow within the engine. • What happens with external systems, such as an HIE transmitting to an internal engine, or multiple systems from different providers connecting across a region? Monitoring workflow is a major issue in interoperability – even bigger than interfacing. You need a way to monitor beyond the engine. • You ultimately need a tool that maps process and workflow. • Truly grasp your data and interfaces – not just your interface engine plumbing. 9 Monitoring Beyond the Interface engine
  10. 10. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 • Visualize all of your interoperability assets, from multiple interface engines to the interfaces themselves. • Cover the entire interface lifecycle. • Access a library of interfacing assets and manage assets so you can take an instant inventory. • It should provide all this regardless of the interface engine you’re using. 10 4 Capabilities to Seek Out for Monitoring
  11. 11. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 • Interfacing artifacts can grow over time. – Maintain two profiles for your source and destination system. – You conduct a gap analysis and your engine handles message transformation. But message transformation is part of workflow. – You need test plans and test data. – Keep all these artifacts together and include workflow. – As you develop and implement interfaces, these can grow. 11 Tips for Artifact Management
  12. 12. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 • We can’t emphasize it enough: profiles and spreadsheets are just a start; in order to fully cover workflow, you need software to map process and workflow. • Nonetheless, we’d like to help you get started with a baseline spreadsheet. Our Interface Asset Template is a handy download that will show you what you need to track. 12 Interface Asset Template: What to Capture
  13. 13. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 • Chapter 11 in the HL7 Survival Guide • Maintenance, Troubleshooting, and Monitoring – How do you get the maximum benefit from all the work you put into profiles, gap analyses, test plans, test messages, test systems and workflow maps? Learn more in Chapter 11. – Blog link: http://caristix.com/blog/2012/11/hl7-survival- guide-chapter-11/ – Slide deck on Slideshare: coming soon. 13 UP NEXT: CHAPTER 11
  14. 14. WWW.CARISTIX.COM SHARE THE SLIDE DECK HL7 SURVIVAL GUIDE CHAPTER 10 Is a recommendation unclear? Disagree with something we said? Let us know! We thrive on feedback. Contact Us support@caristix.com 1-877-872-0027 14 QUESTIONS? FEEDBACK? © Caristix 2013. All rights reserved.

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