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The path to_accreditation_final_report_may_20102


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The path to_accreditation_final_report_may_20102

  1. 1. Caring with Confidence – The path to accreditation Final report May 2010
  2. 2. Caring with Confidence – Mapping & Research Project (North West) Contents 1. Introduction and background p3 1.1 Aims of this study 1.2 Previous research 1.3 This report 2. Methodology p5 2.1 Desk research 2.2 Key stakeholder consultation 2.3 Carer consultation 2.4 Questionnaire 2.5 Focus groups 2.6 Biographical interviews 3. Caring with Confidence p6 3.1 Background to Caring with Confidence 3.2 Caring with Confidence learning and training programme 3.3 Caring with Confidence target groups 3.4 Caring with Confidence delivery to date 3.5 Learning to date 4. The policy and research context p9 4.1 Policy developments 4.2 Developments in learning and skills 4.3 Carers and employment 5. Carers needs p14 5.1 Valuing participation and accreditation 5.2 Carers preferred types of recognition 5.3 Summary 6. Learning and accreditation best practice p17 6.1 Learning and training provider’s use of accreditation 6.2 Best practice examples of accreditation 6.2.1 St John’s Ambulance 6.2.2 Lothian ‘Expert Carer’ Training pilot 6.2.3 Tameside carers course 6.2.4 Looking After Me 6.2.5 Caring for carers 6.2.6 Learning for Living 7. Path to accreditation p21 7.1 The challenges to be addressed 7.2 Options for Caring with Confidence 7.3 The recommended path to accreditation 2 Equal Access Consultancy
  3. 3. Caring with Confidence – Mapping & Research Project (North West) 1. Introduction and background Caring with Confidence commissioned Equal Access Consultancy in October 2009 to undertake this research, mapping out a path to accreditation. The Department of Health (DH) as part of its contract with Caring with Confidence have requested that the organisation ‘evaluate the potential for accreditation of learning gained through the Caring with Confidence sessions’. It is accepted that carers should be supported and recognised for their skills and experience and that training and learning programmes should meet the needs of carers, provide some form of recognition or accreditation and demonstrate that carer participation is valued. 1.1 Aims of this study The overall aims of this study, as outlined in the project brief are to: o understand carers better in the context of learning, through investigating carer views and examining carers who may currently be in work or education as a result of attending an accredited session or course, examining the motivations that carers may have to get involved with accredited learning; o explore learning and accreditation options, understanding the current provision of accredited learning for carers, detailing the routes that others have taken and the results; o investigate suitable accrediting bodies or organisations, identifying a shortlist of organisations felt to be most appropriate and instigating dialogue to identify suitability, procedures and costs. 1.2 Previous research This report takes into account previous research commissioned by Caring with Confidence. In April 1 2009, a short piece of research was completed by Equal Access Consulting , scoping the potential for accreditation of the learning and training provided by Caring with Confidence. This report also 2 examines research carried out by Waves , supporting the development of Caring with Confidence, along with other relevant research and developments in this field, and our experiences of the needs of carers. 3 Previous research commissioned to support the development of Caring with Confidence presented an inconclusive picture in terms of accreditation and proposed that the Caring with Confidence should not strive to be formally accredited as the programme is not appropriate for the formal accreditation route and that it could not show overwhelming evidence of the need for it from a carers perspective. While the research showed that learning provision when positioned as ‘training’ could put off many carers and that only 10% of those questioned were interested in the concept being presented when described as training, 19% of respondents did feel that ‘learning’ provision should ‘definitely’ be accredited and a further 25% thought it ‘probably should’ be accredited, which represents a significant minority (44%). While the Waves research does not present a strong case for accreditation, it does warrant further detailed investigation on the basis that the analysis of the previous research was based on the 4 responses to a single survey question, which if phrased in a different way may have resulted in a differing response. It must be noted that the primary purpose of this initial research was on the development of the Caring with Confidence programme and not on the accreditation potential and therefore only included the one question on accreditation. This survey data has not been analysed through the lens of Caring with Confidence target groups, and to understand carers better it is important to examine if accreditation may be more appropriate for specific target groups. 1 The potential for accreditation, Equal Access Consultancy, April 2009. 2 Preliminary research amongst carers to inform and shape a new expert carers-type programme, Waves, February – April 2008 3 Ibid 4 Q9b and Finally, do you think that training about caring for people like yourself should be formally accredited, such as counting towards a formal qualification? 3 Equal Access Consultancy
  4. 4. Caring with Confidence – Mapping & Research Project (North West) The Potential for Accreditation demonstrated the pros and cons of accreditation, and while it is generally accepted that learning should be valued, and learning providers should provide an option of accreditation, it is poorly understood what the carer community actually wants. It is also poorly understood what Caring with Confidence target groups specifically are interested in, little is known about the opinions of the carer community about ‘training’, ‘learning’ and the widespread desire for formal ‘accreditation’ , and there has been a lack of consideration of future career paths for carers. Many carers are in work, and have many different interests in terms of progression, education and career movements. The Potential for Accreditation recommended that Caring with Confidence should play a role in developing the evidence base for accreditation through its evaluation forms and feedback sessions and should undertake further work on the accreditation route on an ongoing basis, considering any implementation of formal accreditation from 2010. The programme has specific targets to meet and the accreditation route could either make these much easier to reach if it is popular with carers or it could jeopardise the programme if it is “off putting” for carers. 1.3 This report This report builds on the previous research, developing a detailed understanding of the needs of the carer community in the North West. It builds on previous examples of best practice and provides a detailed path to accreditation of Caring with Confidence learning and training. This research has 5 6 included desk research, key stakeholder consultation and carer consultation (utilising survey , focus groups and biographical interviews). The remainder of this paper is structured as follows: Section 2: Caring with Confidence - the current position Section 3: The policy and research context Section 4: Carer need Section 5: Learning and accreditation best practice Section 6: The path to accreditation Section 7: Considerations and recommendations 5 See appendix for a list of consultees 6 See appendix for a copy of the carer survey 4 Equal Access Consultancy
  5. 5. Caring with Confidence – Mapping & Research Project (North West) 2. Methodology In undertaking this study the following methodology was adopted. 2.1 Desk research At the outset of the project a brief desk review exercise was undertaken, updating the policy review conducted in Potential for Accreditation, looking at developments in the national agendas around learning and training opportunities, with a particular (although not exclusive) focus on those aimed at unpaid carers. A best practice review revisited the examples provided in the Potential for Accreditation, updating them with progress made to date and also new and emerging best practice examples were identified. 2.2 Key stakeholder consultation o Carer organisations delivering accredited training - key individuals engaged in the development of accredited learning programmes for carers were interviewed, highlighting the learning gained through the process. We explored the evidence for their decision to take the accredited route, the challenges they faced and the barriers they overcame. o Accrediting bodies or organisations - Through interviews we investigated suitable accrediting bodies and organisations, instigating a dialogue to identify suitability, procedure and costs for Caring with Confidence. 2.3 Carer consultation Conducted in synergy with the Mapping and Research project, this allowed significant efficiencies to be made. This element of the research investigated carer views via a variety of methods and also examining carers who may currently be in work or education as a result of attending an accredited session or course. 2.4 Survey We worked closely with Caring with Confidence to develop a survey to be sent to a database of 3,000 carers, from which 573 responses were received. This survey has evidenced carer need in the North West, investigating carer views on accreditation, building on the work undertaken in the Waves research, presenting a wider range of questioning to elicit a more comprehensive response on the value of accreditation. 2.5 Focus groups A series of five focus groups were undertaken with 47 attendees in synergy with the Caring with Confidence Mapping and Research project, with carers across the North West who have not taken part in accredited learning. Additional focus groups were held nationally to explore the views of those carers who have undertaken accredited training as identified in the best practice review. These focus groups explored in qualitative depth, carers understanding of accreditation, their views on its value, and the barriers and challenges it may or may not present for the delivery of learning and training opportunities for unpaid carers. 2.6 Biographical interviews Where we came across examples of individuals who have a particular experience related to learning and accreditation, we undertook further consultation with them (4) to examine their life histories, detailing how they came to the accredited learning sessions and how partaking in accredited learning has affected their life. 5 Equal Access Consultancy
  6. 6. Caring with Confidence – Mapping & Research Project (North West) 3. Caring with Confidence 3.1 Background to Caring with Confidence Caring with Confidence (formerly known as the Expert Carers' Programme) started on 1 January 2008 and is part of the New Deal for Carers and the renewed National Carers Strategy. The Department of Health awarded a contract to a consortium comprising of The Princess Royal Trust for Carers, Carers UK, Crossroads Care, Partners in Policymaking and the Expert Patients Programme Community Interest Company (EPP CIC), to lead the delivery and on-going development of Caring with Confidence. The Department of Health allocated £4.7 million a year to Caring with Confidence for three years. 3.2 The Caring with Confidence programme Caring with Confidence is a free, innovative programme offering training and support to carers, empowering and enabling them. It informs them of their rights; the services available to them; develops their advocacy skills and their ability to network with other carers to support their ongoing needs. The first programme took place in August 2008 (pilot) and the project was expected to reach full capacity by June 2009. The programme’s main aim is to: ‘Help carers make a positive difference to their life and that of the person they care for’. The programme consists of an introductory session “Finding Your Way” and the following six generic modules: • Caring and Coping; • Caring Day-to-Day; • Caring and Communicating; • Caring and Life; • Caring and Me; • Caring and Resources. The programme is available through face to face group sessions led by trained facilitators who are recruited by provider organisations, often from the carer community. These facilitators must achieve their “Passport to Practice” (an internal accreditation process) from Caring with Confidence. The process to become a fully recognised facilitator is as follows: o Applicant submits an application form to their Provider organisation o Applicant is interviewed by the Provider Organisation o If successful, they attend a three day residential Facilitator Development Programme o Upon successfully completing the Facilitator Development Programme, the Facilitator begins delivery. In order to obtain their Passport to Practice, they must deliver a minimum of six sessions, be observed twice by their allocated coach and undertake two telephone coaching sessions The “Passport to Practice” is awarded providing facilitators have successfully completed each of the above steps. Carers can mix and match the methods they use to develop their knowledge, or participate in learning and support. Carer organisations and carers have raised some concerns that the lay facilitators do not have a professional background and that they are not capable of answering a range of questions that carers may have during sessions. 6 Equal Access Consultancy
  7. 7. Caring with Confidence – Mapping & Research Project (North West) 3.3 Caring with Confidence target groups Caring with Confidence is aimed at adult carers, with particular emphasis on target groups specified by the Department of Health. The core target groups are carers who are: • in receipt of Carers Allowance (or care for 35 hours per week or more) – 1/3 • of black and minority ethnic (BME) heritage, lesbian, gay, bisexual or transgender (LGBT) -1/3 And, carers (1/3) of: • disabled children; • people with dementia; • adults with complex needs; • people with long-term conditions; • people of black and minority • people nearing the end of life; ethnic heritage; • people who are lesbian, gay, • people living with mental ill- bisexual or transgender. health; The generic programme is tailored and/or supplemented to meet the needs of carers from the target groups. 3.4 Caring with Confidence delivery to date Caring with Confidence initially awarded contracts to 32 organisations, to deliver face-to-face group sessions to carers in England. This followed a thorough procurement process in which 381 organisations submitted an expression of interest to become a provider. Of these, 128 organisations went on to complete a prequalification questionnaire and from those submitted, a total of 76 organisations were formally invited to tender for a contract to deliver the programme, resulting in the final selection of32 organisations. The overall target set for the whole project is to reach 27,000 carers across England over the 3 year period. To date the programme is not on target to achieve this output level. Positive feedback received from the end users indicates that the sessions have been received with significantly high 7 proportions of carers rating the sessions as very good . Caring with Confidence Providers have faced challenges in reaching the target number of carers, with difficulties in particular being experienced in reaching the Caring with Confidence target groups, e.g. LGBT and BME groups which are still relatively little understood. Many of these carers groups remain ‘hidden’ from support services, and little best practice exists for reaching them. In response to these challenges, Caring with Confidence has complimented its programme with a second tier delivery framework, which involves working through and engaging with grass roots community organisations which are better placed on the ground to reach carers in the specific target groups. This new model complements and supplements the existing structure, and early signs are that ‘hidden’ carers in the Caring with Confidence target groups are more likely to engage through grass roots organisations with which they identify at the very local level. 3.5 Learning to date The programme has taken time to establish itself and begin to deliver against its ambitious targets. It is however a developmental programme, operating on a national scale, it has faced a number of challenges with its Provider base and the quality and pace of delivery. It is clear, like any national, life limited (three year) programme, a significant planning and infrastructure stage is required before any delivery phase can commence. Evidence from this programme shows that the first half of the project (18 months) has been concentrated on building that framework and there is evidence that delivery is now beginning to flow from the work done to establish the programme. 7 14,967 feedback forms received of which 9,106 excellent (60.8%), 5,282 good(35.2%) 500 satisfactory (3.3%) poor (0.06%). 13,825 would recommend a friend (92.3%). 7 Equal Access Consultancy
  8. 8. Caring with Confidence – The path to accreditation o A key strength of the programme has been developing connections among carers, which has contributed to the formation of new support groups. The Caring with Confidence National Team is currently looking at different ways to sustain these support groups after the programme, as it is recognised as a significant achievement that needs to be built upon; o The modular format facilitates carers’ participation and promotes their self determination. Whilst this has enabled many carers to participate at their own pace and convenience, it has also impacted on the levels of absence, which have been higher than expected; o In terms of the outcomes of the Caring with Confidence programme, there is no evaluation data which picks up the longer term outcomes of participation. However while a national evaluation carried out by Leeds University is expected to report on this, it seems it would have been more appropriate to have an action research approach to the evaluation, in order to feed the findings to the National Team for ongoing support; o As a result of delivery issues to date, some of the wider aspects of the programme have been under-developed, for example work on benchmarking and accreditation, and little progress has been made at a strategic level with local authorities and Strategic Health Authorities to explore sustainable models for long term delivery of learning and training for carers. The Department of Health awarded the contract to a consortium comprising of The Princess Royal Trust for Carers, Carers UK, Crossroads Care, Partners in Policymaking and EPP CIC. These expert carer organisations should have been able to provide greater support with reaching carers and particularly hidden carers, and more generally with the strategic development of the programme. The relationship with the board has improved significantly in the last 12 months, with greater engagement. 8 Equal Access Consultancy
  9. 9. Caring with Confidence – The path to accreditation 4. The policy and research context 4.1 Policy developments The health and social care field has developed significantly since the publication of the health white paper in 2006. This section highlights the policy developments since 2006 which are relevant to this research, highlighting where the policy addresses the issue of accreditation and recognition of the role of carers. ‘Our Health, Our Care, Our Say’ The Department of Health’s 2006 White Paper ‘Our Health, Our Care, Our Say’, made a commitment to launch a New Deal for Carers, recognising the needs of the six million carers in the country. The New Deal for Carers, as set out in the White Paper, was made up of four constituent parts, one of which was the establishment of Caring with Confidence, a training programme for carers, empowering and enabling them in their caring role. The White Paper stated that Caring with Confidence will ‘inform carers of their rights, the services available to them and provide information and training that will benefit the whole family. It will also develop their advocacy skills and their ability to network with other carers to support their needs’. Carers at the heart of 21st century families and communities ‑ This revised Carers Strategy, published in June 2008, with a vision ‘that by 2018, carers will be recognised and valued as being fundamental to strong families and stable communities’. The carers strategy outlined a number of important issues for the training and support of carers, identifying the need for more personalised, targeted information which will reduce the difficulties carers face. The strategy identified that there are over 1.5 million carers in England at any one time of ‘prime’ working age (defined as between 25 and 59 years) and while the majority of these people will already have acquired a significant level of skills, 2.2 million people start and stop caring each year and many of these people need support to re-enter the labour market. With extended periods out of work or underemployed, many people will be left behind in developing the new skills demanded in a dynamic labour market and one recovering from recession. Skills expectations among employers are rising and all young people will need higher levels of educational achievement and a broader range of personal skills to succeed in life. The strategy made a commitment to allow carers every opportunity to ensure that their skills are such that they can combine work and caring, by encouraging more flexible opportunities for life-long learning for example, through more flexible hours and modular courses. This reflects a move towards a more demand-led funding system for further education colleges which should be more responsive to the needs of the individual learner. The new national skills accounts (a personalised service that helps individuals take control their learning and working life), enable carers to update their skills, increasing their opportunity to return to work and help to break the isolation some carers face. Standing Commission on Carers The Standing Commission on Carers was announced in September 2007 with a long-term remit, including a key role in the implementation of strategy as well as a responsibility to advise the Government on matters it feels relevant to carers in the longer term. The Commission is designed to ensure that the voice of carers is kept ‘at the heart of government’ by being an influential and powerful advocate for carers, both within government and with external stakeholders working with carers across the country to ensure that their voice is heard at a local and national level. The Standing Commission on Carers published its first annual report in October 2009, where it stated that there should be development of further capacity regarding training courses at a local level so that carers can participate effectively in a wider range of activities including inspection teams, 9 Equal Access Consultancy
  10. 10. Caring with Confidence – The path to accreditation Local Involvement networks (LINks), local strategic partnerships and the development and review of local area agreements. Shaping the future of care together Published in July 2009, this Green Paper set out the Government’s proposals for ways to reform the care and support system for adults in England. It is acknowledged that the current system can place too much responsibility for care on informal carers and suggests that people should be able to choose how much of their care and support is provided by a carer and carers should be able to choose how much care and support they wish to provide. The Green Paper talks of the need to try to ensure that their caring responsibilities are not so great that they harm the wellbeing of the carer. The system proposed in the Green Paper would help carers who want to be able to care for their family and friends, by making the process far easier and making sure that care and support is focused on their needs. The Green Paper has framed the ongoing debate on how to create a new care and support system with the needs of carers at its heart. 4.2 Developments in learning and skills Developments in the qualifications framework Since 2006 there has been ongoing reform to the National Qualifications Framework (NQF) with the aim of developing a simple and effective structure which allows for the accumulation and transfer of credit which represents achievement, over time. The Qualifications and Credit Framework (QCF) is the new system of recognising and comparing different skills and qualifications in the UK education sector. The new system means that no learning is lost, credit for an achievement can be banked and used later when training is resumed and is 8 recorded on the 'Learner Achievement Record'. Figure 2 - The QCF Framework Every unit and qualification in the framework has a credit value (one credit represents 10 hours, showing how much time it takes to complete) and a level between Entry level and level 8 (showing how difficult it is). There are three sizes of qualifications in the QCF: 8 The Qualification and Curriculum Authority (QCA) and the Learning & Skills Council (LSC) have jointly embarked on a Foundation Learning Tier (FLT) programme of work, which aims to provide an effective entry level and level 1 learning system for both 14-19 and adult learners. The FLT will help more people make better choices in life. The outcomes of the work will include a personalised curriculum and learning programmes supported by units and qualifications from the QCF. Progression pathways towards level 2 will be developed to help learners achieve more, providing them with the skills needed in today's society. This will help them move towards employment, supported employment, further education or independent living. Wider scale phased implementation will occur in 2009/10. 10 Equal Access Consultancy
  11. 11. Caring with Confidence – The path to accreditation • Awards (1 to 12 credits); • Certificates (13 to 36 credits); • Diplomas (37 credits or more). ‘The Learning Revolution’ In March 2009, the Government published its White Paper ‘The Learning Revolution’, which aims to ‘bring to life a new 21st century vision to help adults learn for pleasure and personal and community development’. The White Paper outlines what the whole of Government can do to support learning, including funding innovative new ideas and projects, helping to broker access to learning, especially for disadvantaged groups and older people and building a culture of learning across society. This newly published White Paper promotes informal learning and where the primary purpose is not to gain qualifications but that people participate in learning (which can take many forms) for engagement and by their desire for personal fulfilment or intellectual creative or physical fulfilment. Such activity is seen to contribute to the health and wellbeing of communities. For the low skilled and the under confident, informal learning can be an important stepping stone to further learning and a more skilled future and it can help develop work related skills. The White Paper outlines a number of ways in which this initiative/policy drive can be promoted e.g. by establishing an informal adult learning pledge which is a first step to fostering change and encouraging learning. Sector Skills Councils Sector Skills Councils (SSCs) are state-sponsored, employer-led organisations that cover specific economic sectors and have four key goals: to reduce skills gaps and shortages; to improve productivity; to boost the skills of their sector workforces; to improve learning supply. SSCs achieve these aims by contributing to the development of National Occupational Standards, the design and approval of Apprenticeship frameworks, brokering Sector Skills Agreements and creating Sector Qualification Strategies. There are two Sector Skills Councils covering the health and social care fields, the National Skills Academy for Social Care and the Skills for Health body. The National Skills Academy for Social Care was established in March 2009, as an independent organisation to develop the skills of all adult social care staff including leaders, managers, care workers and trainers in the private, voluntary or statutory sectors. Through a range of programmes, they provide skills and development information and support, easily accessible to social care employers. Skills for Health is the Sector Skills Council (SSC) for the UK health sector with the purpose of helping the whole sector develop solutions that deliver a skilled and flexible UK workforce in order to improve health and healthcare. Skills for Health’s specific aims are to develop and manage national workforce competences, profile the UK workforce, improve workforce skills and influence education and training supply work. Summary Adult education is in a process of transition at present, all qualifications are now required to go through the Qualifications and Credit Framework (QCF) where a central data bank is held and a sifting process is undertaken to establish whether a similar qualification already exists. Funding for learning and training, including accredited learning, is in short supply at present. The Skills Funding Agency (formerly the Learning and Skills Council (LSC)), which has been a significant funding pot, will not support learning that does not fit into the QCF. Learning providers such as colleges can run courses that are not funded by LSC, but they need to show a sustainable funding option a significant difficulty at present with funding cuts in the sector already evident. 11 Equal Access Consultancy
  12. 12. Caring with Confidence – The path to accreditation 4.3 Carers and employment 9 Action for carers and employment This Carers UK project, funded through European funding, has gathered significant evidence and influenced the agenda on, and perceptions of, carers and their employment needs, experiences, barriers and how they should be overcome. It was designed to provide support to carers of working age and develop appropriate services. Through its partnership approach, it showed how at a local level there is great value in working with other relevant agencies, and at a national level it significantly influenced the shift in policy direction. City & Guilds, a partner in the project designed a pre vocational training programme ‘Learning for Living’ to specifically address the training /learning of lay carers. This programme is described in some detail in section 4 and can be seen as a fairly innovative step forward for the lay carer. New Deal for Communities employment task group report The New Deal for Communities Employment task group report was published in June 2008, supporting a correlation between caring and worklessness and reinforcing the importance of initiatives that are developed to address employment barriers and provide greater support for carers. It estimates that across Great Britain as many as 1.5 million carers have left or turned down a job because of their caring responsibilities and this will worsen as the demand for caring continues to rise. Statistics show that the UK has a significant pool of carers (six million according to the last census, equal to 1 in 8 adults), a pool which is expected to grow by 60% in the next 30 years. Figures show 10 that 66% of carers are of working age highlighting the importance different interventions can play in supporting carers in work (e.g. introduction of flexible working) and helping carers to move into work by gaining/sustaining skills and learning, as well as accessing support to enable them to have a better quality of life and gain help to move into work if needed. In the context of the policy and skills developments, it is evident that there is substantial move towards addressing the profile and needs of the health and social care sector and overwhelming development of support for learning in the care sector both accredited and non-accredited (informal learning). 11 Employment support for carers The Department for Work and Pensions (DWP) commissioned a qualitative research study in April 2008, to examine and understand the employment support needed for carers in order for them to take up and remain in work. The 2004 Carers (Equal Opportunities) Act built on earlier legislation by aiming to give carers more choice and opportunity to lead a fulfilling life. In particular, it places a duty on local authorities to consider whether or not a carer wishes to take part in paid work, education, training or leisure activities when they are carrying out a carer’s assessment. The Work and Families Act 2006 specifically introduced the right of working carers to request flexible hours from their employer; this came into effect in April 2007. Historically, Jobcentre Plus has not had specific expertise on carers. For example, for Jobcentre Plus, a part-time job under 16 hours a week or voluntary activity does not count as ’a job outcome’ and hence, does not meet the targets that Personal Advisers are working towards - a significant barrier in providing employment support to carers, especially for those carers who are trying to keep a toehold in the labour market whilst caring, in readiness for a fuller return to work in the future. The role of the new Care Partnership Manager, appointed in each district, is to work with personal advisers to help improve their understanding of the needs of, and opportunities available to people with caring responsibilities. This will include promoting part-time paid employment as a realistic job goal. The Government is seeking to ensure that all carers who want to work will be able to and is committing an additional £38 million of funding to provide: 9 Action for Carers and Employment: Impact of the ACE partnership 2002-7 Sue Yeandle, University of Leeds Madeleine Starr, Carers UK 10 See 11 12 Equal Access Consultancy
  13. 13. Caring with Confidence – The path to accreditation o a Care Partnership Manager in every Jobcentre Plus district; o training improvements for Jobcentre Plus advisers; o encouraging more flexible learning opportunities to be made available. The role of the Carer Partnership Workers is unclear to many in the carer community, with a range of carers concerned that Job Centre Plus do not have the expertise to engage carers and understand their needs. 13 Equal Access Consultancy
  14. 14. Caring with Confidence – The path to accreditation 5. Carers needs 5.1 Valuing participation and accreditation Carers were asked about their previous experiences of learning and training in supporting them in their unpaid roles as carers. The majority of respondents had undertaken learning and training with no formal accreditation or recognition (46%), while 38% have undertaken learning which has been recognised with a certificate of participation recognised by an institution. Only 16% of carers had taken part in any training or learning which had been externally recognised by an accrediting body. Figure 3 - Recognition of accreditation in past learning and training 16% Not formally recognised 46% School/institution certificate Externally accredited certificate 38% When asked about the value of accreditation, carers were split, with one third considering it very important that any learning and training is accredited (32.1%), one third thinking that accreditation is of little importance (32.9%) and one third who think it is not at all important (34.4%). “Why do I need an NVQ in care when I already have a PhD?” – Carer Figure 4 - Importance of accreditation 50 45 40 35 30 % 25 20 15 10 5 0 Very A little Not at all Figure 5 shows that younger respondents consider that any training and learning, in relation to their caring role, is recognised through certification and/or accreditation. For those under the age of 35, the vast majority (78% - 86%) consider that accreditation is very important. However, those aged from 50 and over are less concerned about accreditation, with only the minority showing any strong interest in formal recognition of learning and training. “For younger people formal qualifications are very important, but as I am retired the knowledge may be important but not the bit of paper” – Carer 14 Equal Access Consultancy
  15. 15. Caring with Confidence – The path to accreditation Figure 5 - Importance of accreditation by age 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Under 18 - 25 26 – 34 35 – 49 50 - 64 65 - 74 75 - 84 85 + 18 years years years years years years years Not at all A little Very Carers in older age brackets are those most likely to be in a caring role, however they are therefore less likely to value accreditation as a form of expressing or evidencing their skills to others, such as future employers. “Caring comes in life without certification” – Carer 5.2 Carers preferred types of recognition Exploring in more detail how carers would like to have their participation recognised, 40% (113) of respondents demonstrated a preference for their participation in learning and training to be recognised by a certificate of attendance provided by the learning provider. A lower percentage, 30.8% (87) would prefer a certificate endorsed by a professional external body. Significantly lower percentages showed a preference for external accreditation, with 21% demonstrating a preference for accreditation by an external body, and 18% demonstrating a preference for formal accreditation, however these responses combined represent 39% of respondents who would prefer to receive some form of external accreditation. Figure 6 - Preferred form of recognition Formally assessed accreditation C ertificate of attendance provided by the learning provider C ertificate endorsed by a professional external body Accreditation by external body 0 10 20 30 40 50 % Just under half (49%) of all respondents agreed that recognition of participation, either internally or externally recognised is important for formally valuing the caring role carried out. 46% (131) of respondents feel that recognition provides carers with more confidence (a need identified by carers) in their caring skills and 25% felt that recognition can support carers with future employment opportunities. “It lifts my self esteem & confidence very much” - Carer 15 Equal Access Consultancy
  16. 16. Caring with Confidence – The path to accreditation “I attend because I get a great deal of satisfaction from the courses, recognition is not important to me” - Carer Figure 7 - Reasoning for preferred form of recognition 60 50 40 % 30 20 10 0 It provides It enables the It provides more It formally further learning of new confidence in values the caring employment skills caring skills role carried out opportunities 5.3 Summary Carers are split on their views of accreditation, with only one third considering it very important, with higher percentages of younger carers valuing accreditation over those in older age groups. However, carers of all ages demonstrate a preference for their participation in learning and training to be recognised by a certificate of attendance provided by the learning provider. Some form of recognition is important for valuing the caring role carried out, providing carers with more confidence (a need identified by carers) in their caring skills. “The certificate is important, it’s important for being valued and recognised” – Older carer 16 Equal Access Consultancy
  17. 17. Caring with Confidence – The path to accreditation 6. Learning and accreditation best practice 6.1 Learning and training provider’s use of accreditation The mapping of learning and training providers in the North West demonstrated that internal recognition was more frequently used than external, with 31% of those surveyed providing some form of internal recognition, against 12% providing some form of external accreditation. Figure 8 – North West learning and training provider’s use of accreditation 35 30 25 20 % 15 10 5 0 Internal recognition External certification Further exploring external accreditation with those responding, organisations (24) were asked to detail the accrediting bodies being used. The most frequently used accrediting body among North West providers was the Open College Network (42%), followed by City and Guilds (37%). Other accrediting bodies include the Royal College of Nursing (11%), National Extension College (5%) and St John Ambulance (5%). Figure 9 - Accrediting bodies 5% 11% City and Guild 5% 37% Open College Network National Extension College Royal College of Nursing St Johns Ambulance 42% 6.2 Best practice examples of accreditation 12 Previous research by Equal Access Consulting highlighted a range of best practice examples. Those examples of greatest relevance to Caring with Confidence have been explored in more detail in this research. 12 The Potential for Accreditation, April 2009, Equal Access Consulting 17 Equal Access Consultancy
  18. 18. Caring with Confidence – The path to accreditation 6.2.1 St John Ambulance in association with Somerset County Council A carer support programme run by St John Ambulance in association with Somerset County Council has received accreditation from the Royal College of Nursing. They run a carer support and learning programme (similar to Caring with Confidence, but at a local level across five counties) to help improve the welfare of carers and those that they care for. The programme started in Dorset in 2003 and was initiated by Linda Thompson. She and her team had identified a gap in the market, for supporting 'informal’ or unpaid carers. A sample of 50 carers were selected and face to face interviews were carried out with them in order to understand the issues and concerns relating to their role. They highlighted isolation, stress and back problems (due to incorrect lifting). Each course comprises of four mornings of three hour sessions (including lunch), and is run over four weeks. Weekly topics include: Introduction to care and basic first aid; Benefits advice and managing confidence (with Citizen Advice Bureaux); Safer moving and handling and preventing falls; Stress management and relaxation skills. Approximately 700 carers have been on the training over the past four and a half years. A targeted course has been run with parent carers and over 100 have been through the course. The programme is taught entirely by healthcare professionals (Nurses, band 5). As evidence gathered through carer consultation identified carers' medical issues as an important concern, it was decided that nurses were better equipped to respond to carers needs. Each course is attended by around 12 carers and each year a reunion is organised to maintain the relationship formed among carers. An evaluation of the course shows that this is really benefiting carers and County Councils are more interested in the programme now that it has a recognised accreditation attached (Somerset County Council have committed to funding the course until 2011). The accreditation has contributed significantly to increase the programme's credibility, which results in the increased capacity to lever funding from other sources, which in turn contributes to the development of other modules or pilots for courses. Moreover, accreditation contributed to formalise carers participation and therefore the relationship between carers and training providers. Indeed the number of carers interested in courses has increased yearly and generally through word of mouth. “The Royal College of Nursing accreditation has ‘given us the clout’ for applying for further funding.” - St Johns Ambulance 6.2.2 Lothian ‘Expert Carer’ Training Pilot The Princess Royal Trust for Carers, in carrying out the recommendations made by the Care 21 report, The Future of Unpaid Care in Scotland, which stated that carers should receive training; especially those carers who have extensive caring responsibilities, developed an expert carer programme. Funding was received from the Scottish Government, the Souter Charitable Trust and the PF Charitable Trust. Each Carers’ Centre across Lothian developed courses to meet the needs of carers in their particular geographical area and to meet the priorities identified by the local carer training partnership. All courses were facilitated by staff from Carers’ Centres. The role of the facilitator was to ensure the smooth running of the course, time manage the session, answer questions and ensure equal opportunities for group participation. Each session was led by an expert speaker in the field who were mainly health care, allied health care or social care professionals while some speakers came from statutory and voluntary sector organisations. The cost per carer for each course varied between £79 and £152 with an average cost of £108. Courses were condition focused and included; caring for someone who has had a stroke; caring for someone with mental health problems; caring for a child with additional support needs; caring for someone with a lung condition; caring for the older person; caring for someone with a long term condition; caring for someone with dementia; managing/looking at the emotional impact of caring; moving and handling and looking after yourself. The length of the courses varied from one day to courses comprising of six to eight weekly sessions of two to three hours. 18 Equal Access Consultancy
  19. 19. Caring with Confidence – The path to accreditation An evaluation of the programme demonstrated that participants were very positive about the courses finding them useful, informative and delivered in a way that met their caring needs. The atmosphere of the courses facilitated a supportive learning environment and participants found both giving and receiving mutual aid was important. Presenters were seen as experts and having positive interaction with the professional experts was highly valued. 6.2.3 Tameside Carers Course Tameside Council run a carers course with the Tameside College which takes place one day a week for sixteen weeks. Established 11 years ago, the first course focused on caring for children and was a 20 week accredited course. It was delivered in communities at community organisations with crèche facilities and interpreters. The current course has two main aims; to give carers knowledge and understanding to enhance their skills and to give carers support and strengthen the existing support framework. Some of the topics covered on the course are; personal care, first aid, safety, moving and handling, services and support available, plus information about local and national issues affecting carers. All students completing the course receive a certificate from the National Open College. Although some written work is required to build up a portfolio, the teaching style is informal and the group atmosphere is relaxed and welcoming. The course provides a mutually supportive group and former students have moved on to other training and learning opportunities after gaining confidence on it. The current course, accredited at NVQ 1, is also offered as a BME only course. The mainstream course is accredited but the ‘BME only’ course is not accredited because of issues around English for Speakers of Other Languages (ESOL). A Healthy Living Centre provides the course specifically for the Bangaldeshi community in Hyde, while in Ashton the course attracts mainly Pakistani communities. The college however will only provide interpreters if there are enough numbers. 6.2.4 Looking After Me The Looking After Me course run by the Expert Patients Programme Community Interest Company (a consortium member of the Caring with Confidence parent body) is a free course run over eight weeks with 2.5 hour weekly sessions. Looking After Me is a course for adults who care for someone living with a long-term health condition or disability. As its name implies, the course is about supporting carers to look after their own health needs. It aims to help carers take more control of their situation and make a difference to their daily lives. The course looks at: relaxation techniques; dealing with tiredness; exercise; healthy eating; coping with depression; communicating with family, friends and professionals and planning for the future. The Looking After Me courses are facilitated and delivered by one or two trained and accredited tutors, most of whom have a long-term health condition and have completed a self-management course as a participant then trained as a tutor. Some condition specific courses may be led by a health professional, for example the X-PERT Programme is delivered by a specialist diabetes nurse. 6.2.5 Caring for Carers Manchester Carers Forum ran the Caring for Carers course in 2009, which included sessions on skills training e.g. IT skills as well as confidence building and it was a popular course. It was funded through Manchester City Council Dependent on one-off funding, it has not been possible to run it again. Caring for Carers was an eight week programme, half a day per week, which attracted 10-12 carers to each session. The programme was a mixed session which included key labour market skills and caring skills, the caring element was delivered by Living Years Coaching and other local agencies were involved in the delivery of relevant sessions. Liverpool City Council ran Caring for Carers centrally within the council’s carer strategy with aims to respond to the government’s National Carer Strategy. Working in partnership with carers and the workforce development team, a course has been developed for carers that reflects on their current skills, developing new ones and sharing experiences, all of which may help with future employability prospects. The module based course includes the following sessions: working in partnership with professionals; managing conflict; using medicines safely; first aid; fire safety in the house; health and 19 Equal Access Consultancy
  20. 20. Caring with Confidence – The path to accreditation nutrition; safeguarding adults and children; safe moving and handling; managing stress and reflection and recognition. The outcomes show that this has raised self esteem, confidence, knowledge and awareness about support and employability. Liverpool City Council is looking to gain accreditation through the OCN for the programme so that participants can gain credits towards future learning and it would be of value to explore further their progress. 6.2.6 Learning for Living The City & Guilds qualification, Level 2 Certificate in Personal Development and Learning for Unpaid Carers and the accompanying online learning resource called Learning for Living, addresses many of the issues of the Caring with Confidence course deals with in supporting unpaid carers. This is claimed to be the first qualification of its kind, designed to help unpaid carers build confidence and take the next steps, “Learning for Living”. There are two parts to the programme: o the qualification – a certificate in personal development and learning for unpaid carers recognised at level 2 of the National Qualifications Framework in England, Wales and Northern Ireland; and; o learning resource “Learning & Living” which is an e-learning resource with tutor support. There are four units in the programme; moving forward; taking care; managing care; and living with others. Each unit comprises four topics and each topic takes three hours to complete (48 hours total). An accreditation route is available and this can help a carer move to other qualifications, further education or employment however it does require a learner to have a specific level of English and IT skills and this may be a barrier for some learners e.g. from BME communities. The Learning with Living course had a good take up when it was first introduced with 20-30 centres running the course across the UK from a mixture of providers including colleges and individual carer organisations. Since 2009, take up of the course has dropped off, largely due to LSC funding changes and the course is now under review by City & Guilds, with serious consideration being given to whether the course should continue and whether it remains viable. Only a small number of centres are currently running the course (Angus College and the Adelphi Centre in Glasgow). 20 Equal Access Consultancy
  21. 21. Caring with Confidence – The path to accreditation 7. Path to accreditation There is a significant difference between providing learning and training and providing a qualification. The accreditation process is often misunderstood or incorrectly perceived by carers and the process requirements and their implications for developing any accreditation need to be fully understood. 7.1 The challenges to be addressed Adult education is currently in a transition, with the effects of the implementation of the QCF still filtering through and the LSC being abolished at the end of March 2010, to be replaced with the Skills Funding Agency, 2010/11 will be something of a difficult year for developing new accredited courses. The path to accreditation currently would include the following challenges: o National framework - The QCF is the new National Framework, fully introduced last year All awarding bodies need to work through the QCF for any learning that falls into vocational training or learning. When submitting a new course for accreditation under the QCF, a sifting process takes place to establish whether a similar qualification already exists, as there cannot be significant duplication and consideration will be given at this point to the sustainability of proposed funding for the course. o Funding - If new public funding is needed to support the course, there is currently a nine week back log, in addition to the process time to pass the course from Ofqual to the Skills Funding Agency which is replacing the LSC. o Costs - There are additional costs for accreditation which need to be weighed against the value of accreditation. The cost of accreditation with bodies such as the National Open College Network or City & Guilds could range from £15 to £40 per learner, excluding development costs. o Timing - Caring with Confidence are examining this issue in detail too late into a three year programme. To usefully explore accreditation, this work needed to be completed in a more timely manner. 7.2 Options for Caring with Confidence 13 The potential for accreditation explored a scale on which learning and training are recognised, ranging from informal recognition with attendance certificates to more formal accreditation which involves the testing of knowledge. The following section explores the middle range (C-E), outlined as 14 preferred options in the 2009 report of this scale, outlining the processes and costs involved in developing an approach suitable for Caring with Confidence. Figure 10 - Moving from recognition to accreditation 13 Equal Access Consultancy, April 2009. 14 Ibid 21 Equal Access Consultancy
  22. 22. Caring with Confidence – The path to accreditation C) Sponsored course - Royal College for Nursing (RCN) The RCN has an accreditation unit which has various levels of accreditation. It has for the first time accredited the St John Ambulance programme for lay carers. There are other bodies which tend to specialise in many other programmes targeted at care workers e.g. National Extension College. The RCN accredits a range of learning including educational events, resources and courses and it is the first time it has accredited a lay carer course. The application process is simple and straight forward and does not require any formal procedures. Curriculum vitae of the teaching staff (professional) and details of the modules taught were sent to the accrediting body and a strong case of the need for accreditation of this training programme was presented to the RCN. St John Ambulance provided relevant course details along with an application form and fees - these are assessed and processed. There was a £500 cost for the process to be accredited for three years and a £3,500 annual fee (for the first three years) for the use of the logo and accreditation. D) Informal assessment - National Open College Network (NOCN) The NOCN has consistently celebrated the diversity of learners, learning programmes and member organisations. The Open College Network supports learning and widens opportunity by recognising achievement through credit-based courses and qualifications. The NOCN tries to avoid the ‘traditional’ approach to assessment and where possible will work with the provider to adopt a suitable approach that is non–intrusive. The approach adopted is to identify ‘evidence’ of achievement as ‘naturally’ as possible, which can be captured through observation, without the need for any tests. In developing accreditation, NOCN assign an individual to work with the provider (Caring with Confidence). Assessment needs to be made of the course content with a view to identifying specific ‘units’ that can sit within the QCF. Key steps that will need to be undertaken include: o establishing the ‘information’ and ‘skills’ that will be delivered during the learning and training experience; o a detailed search will be undertaken on the national framework ‘data bank’ to search for any other similar ‘units’ of assessment that may already exist and can be used; o NOCN would work in partnership with Caring with Confidence to establish an appropriate assessment pathway; o where ‘units’ are not available in the national framework, NOCN will work with the provider to write/create the units and map these to national occupational standards; o a critical requirement would be to get approval or endorsement of the units from Skills for Health and possibly the skills for care sector skills bodies; o timescales are dependent on modules and complexity, but with the committed time from Caring with Confidence this could be prepared within a month. Unknown factors such as approval or endorsement from the Skills for Health and Skills for Care (different Sector Skills Councils cover different units); o once developed this needs to be passed to Ofqual for approval and this could take up to three months. The qualification would depend on the ‘units’ identified and the size of the course, but would more than likely be at a NVQ Level 1 or 2. The NOCN do not charge a fee for the development work which would takes place in partnership with Caring with Confidence, but would charge a learner registration fee. The exact charge would be dependant on the ‘units’ in the qualification this would be expected to be in the region of £15 per learner. NOCN would be happy for Caring with Confidence to act as a central delivery centre where the role of administration and accountability would sit, while rolling out the accredited programme through local providers. E) Formal assessment - City & Guilds City & Guilds provide a varied route from entry level to degree. It already has a Health and Social Care programme and it has developed the pre vocational course specially designed for lay carers 22 Equal Access Consultancy
  23. 23. Caring with Confidence – The path to accreditation ‘Learning for Living’. In terms of development in accreditation and provision for this sector, this is the best place for Caring with Confidence to undertake further investigations for its programme. The Learning for Living course is currently under review and in view of this City and Guilds are cautious about developing another similar course. They would however be interested in working with organisations like Caring with Confidence to evaluate this programme with a view making it more commercially viable and marketable. Through City & Guilds, Caring with Confidence could apply to the QCF for an advice and guidance qualification and this may complement the current review of the Learning for Living qualification. However, the more appropriate route would be outside of the QCF and through the Royal Charter which is available to this awarding body. This allows City & Guilds to offer a qualification and training outside of the QCF, and this has been used to endorse courses for private companies such as Marks & Spencer. City & Guilds play a more central role in this route, undertaking all the assessment and development to ensure that the quality requirements are met and there would be a cost attached to this option. The sessions offered by Caring with Confidence could be divided into ‘units’ and turned into individual awards, instead of having a requirement to complete all sessions for a single qualification, eight single units could be developed which together would add up to a certificate/diploma. However, there would need to be external assessment of this. The conditions for this route are: 1. that Caring with Confidence becomes a City & Guilds centre (there will be a cost attached to this) 2. that there would be a minimum activity level, so a minimum number of trainees per year would be anticipated and it is suggested that City & Guilds would expect a minimum of 2,000 trainees per year. 3. there would be fees per individual registration and City & Guilds will send out certificates 4. it has to be presented as a commercially viable model with sustainable funding in place. Caring with Confidence would be able to set up satellites through which it delivers training, e.g. its Providers at the local level, and this approach would reduce upfront costs. City & Guilds are currently looking to move to a single cost for certification and registration per learner and while this will vary and is dependent on the size of the course, for a short courses like the Learning for Living course, this would be expected to be in the region of £30–£40 per learner. City & Guilds would be unable to start any process of accreditation until September 2010 as they are currently reviewing and re writing all their qualifications for the QCF. Caring with Confidence would need to invest time into development of the ‘units’ and City & Guilds would want Caring with Confidence to consider fitting these within the units currently in use through learning with living. 7.3 The recommended path to accreditation From the research undertaken in support of this commission, there has not been any overwhelming need demonstrated for accreditation. Further examination of the market place shows that accredited training for carers is already in the market place in the form of Learning for Living, and that this training is not currently demonstrating commercial viability and is currently under review. “As a commissioner – is accreditation important? Not really ...not for carers“ – East of England Strategic Health Authority Therefore, we are not recommending that Caring with Confidence pursues a formal accreditation route. Whichever accrediting body is selected, there will be prescriptive requirements, which jeopardises the paramount requirement for training courses aimed at carers, which is flexibility. It diverts attention from the original rationale of supporting carers, which is what carers want. 23 Equal Access Consultancy
  24. 24. Caring with Confidence – The path to accreditation However, Caring with Confidence can do more to recognise the participation of learners and should look to provide certification with recognition from the Department of Health. Caring with Confidence can increase their brand awareness, raising their profile will also raise the profile of the course and certification. We recommend that options for further training in the field are given to participants, with a particular focus on providing links to condition specific training and signposting people to training which may support them in accessing future employment opportunities. This signposting and advice however needs to take place at a local level and it is unclear the extent to which Providers or facilitators could fulfil this role. Case Study (case study names have been changed to protect identities) Susan has been so encouraged by attending Caring with Confidence that she is now a volunteer at Manchester Carers Centre and is hoping that the volunteering will lead to a job. She is really keen to become a counsellor as she feels that she has developed her listening skills and has experience of dealing with emotions, having been a carer for so many years, and she would like to put this to some use where she can help others. Manchester Carers Centre has been very supportive in helping her and signposting her to further education courses in counselling. She feels that her life has really improved since she engaged with Manchester Carers Centre and the Caring with Confidence learning. She has made new friends and is far more motivated and her training has given her a sense of achievement. She feels that she has the confidence to meet different and new people and her lifestyle is much more positive now. She has lost almost four stone in weight since first seeking support, she has lower blood pressure, lower blood sugar levels and is hoping that her cholesterol level has also come down. She does not comfort eat anymore and looks after herself much better. We recommend that the Caring with Confidence work at a strategic level, to engage and develop relationships that would allow those taking part in Caring with Confidence to be actively referred to agencies such as Carers Direct, local colleges, local authority training coordinators or workforce development officers. 24 Equal Access Consultancy
  25. 25. Caring with Confidence – The path to accreditation Appendix 1 - List of Consultees Carer consultation - Focus groups Focus Group 1 – Asian Parent Carers (8 carers) Focus Group 2 – Manchester Carers Centre (12 carers) Focus Group 3 – Alzheimer’s group – Manchester (5 carers) Focus Group 4 – BME National Panel, Birmingham (12 carers) Focus Group 5 – St John Ambulance, Somerset (best practice example) (10 carers) Carer consultation - Biographical interviews Biographical interview 1 – St John Ambulance, Somerset Biographical interview 2 – St John Ambulance, Somerset Biographical interview 3 – Manchester Carers Centre Biographical interview 4 – Manchester Carers Centre Key stakeholder interviews Key stakeholder 1 – Lina Patel, Tameside Council & Government Office North West Key stakeholder 2 – Alison Temple, St John Ambulance, Somerset Key stakeholder 3 – Liz Phillips, East of England Strategic Health Authority Key stakeholder 4 – Shane Hayward Giles, Department of Health Key stakeholder 5 – Jude Glide, Somerset Key stakeholder 6 – Ross Young, Somerset Key stakeholder 7 – Dave Williams, Manchester Carers Forum Key stakeholder 8 – Edward Gee, City and Guilds Key stakeholder 9 - Joan Norayan, City and Guilds Key stakeholder 10 – Keith Mogford, National Open College Network 25 Equal Access Consultancy
  26. 26. Caring with Confidence – The path to accreditation Appendix 2 – Carer survey CARER SURVEY - Understanding the learning and training needs of carers Equal Access Consultancy has been commissioned by Caring with Confidence to carry out a survey looking into learning and training opportunities in the North West for carers. Caring with Confidence is part of the New Deal for Carers and the renewed National Carers Strategy. If you would like further information about Caring with Confidence please visit our website at Your opinion is important! We would be very grateful if you could take the time to complete this survey and help improve the understanding of the needs of carers. It will take no more than 5 minutes and, as a thank you, you will be automatically entered into a prize draw to win one of three £50 vouchers. SECTION 1: ABOUT YOU 1. Name Address 1 Address 2 Town/city Postcode County Telephone E-mail 2. Are you...? Female Male 3. Is your current gender different to the gender you were assigned at birth? Yes No 4. Are you...? Heterosexual Lesbian Gay Bisexual 5. How old are you? Under 18 50 - 64 years 18 – 25 years 65 - 74 years 26 – 34 years 75 - 84 years 35 – 49 years 85 + years 26 Equal Access Consultancy
  27. 27. Caring with Confidence – The path to accreditation 6. How many people do you care for? 7. What is the condition / illness of the people you care for? (Tick all that apply) Alcohol addiction Mental health problem Dementia Old age Drug addiction Physical disability Hearing impairment Physical illness HIV / Aids Sight impairment Learning difficulty Other, please specify: 8. What is your relationship to the people you care for? (Tick all that apply) Family Neighbour Partner Other, please specify: Friend 9. How old are the people you care for? (Tick all that apply) Under 18 50 - 64 18 - 25 65 - 74 26 - 34 75 - 84 35 - 49 85 plus 10. How long have you been a carer? Less than 1 year 6 - 10 years 1 - 5 years 11 + years 11. How many hours of care do you provide each week? Up to 19 hours 20 - 49 hours 50 + hours 12. What care and support do you provide? (Tick all that apply) Being on call Household tasks Accompanying out (i.e shopping, Personal care (wash, dress, etc.) appointment etc) Emotional support Nursing/medical care Providing help with finances Night care Shopping, collecting prescriptions etc Other, please specify: 27 Equal Access Consultancy
  28. 28. Caring with Confidence – The path to accreditation 13. Do you live in the same household as the person/people you care for? Yes No 14. What is your employment situation? Employed full time Not working due to illness/disability Employed part time Retired Student Self employed Voluntary work Looking for work Not working due to caring Other, please specify: 15. What is your ethnic group? Tick White: British Irish Any other White background (please specify) Mixed: White and Asian White and Black African White and Black Caribbean White and Chinese Any other Mixed background (please specify): Asian or Asian British: Indian Bangladeshi Pakistani Any other Asian background (please specify): Black or Black British: African Caribbean Any other Black background (please specify): Chinese / other ethnic groups: Chinese Any other ethnic background (please specify) 16. What is your first language? English Arabic Bengali Chinese Punjabi Somali Guajarati French Urdu Polish Other, please specify: 28 Equal Access Consultancy
  29. 29. Caring with Confidence – The path to accreditation 17. Do you have any special requirements such as wheelchair, hearing loop, interpretation? Tick Yes If yes, please specify: No 18. If yes, has this affected your ability to access any learning and training opportunities relating to your caring role in the past? Tick Yes If yes, please specify: No SECTION 2: CARERS NEED As part of this survey we would like to find out more about the support needs you might have in caring for someone and whether you are interested in learning and training opportunities designed to support you in your caring role. 19. Have you accessed learning and training opportunities in the past / are doing so currently? Tick Yes No If no, go to question 22 20. Please provide details of any learning and training opportunities you have accessed relating to your caring role. When? Where? Which organisation? What did you do? 21. How was your participation recognised? Tick Not formally recognised School/institution certificate (internal recognition) Externally accredited certificate (e.g. City and Guilds certificate / qualification) Other, please specify: 29 Equal Access Consultancy
  30. 30. Caring with Confidence – The path to accreditation 22. How much of an obstacle are the following issues for you when accessing learning and training opportunities? A lot A little Not at all Needing someone to look after the person / people you care for Transport to get to a venue Cost Time (length of session) Other, please specify: 23. Would you be interested in accessing initial / further learning and training opportunities relating to your caring role? Tick Yes If no, why? Then go to question 25 No 24. Would any of the following topics, in terms of learning and training opportunities be of interest to you? A lot A little Not at all Basic caring skills First aid Medication Moving and handling Condition specific (e.g stroke, dementia) Finances Stress management Confidence building Back into work training Other, please specify: SECTION 3: VALUING CARER PARTICIPATION IN LEARNING AND TRAINING 30 Equal Access Consultancy
  31. 31. Caring with Confidence – The path to accreditation We would like to find out more about whether you think that participation in learning and training should be recognised through accreditation. Accreditation can mean a range of things from receiving a certificate of attendance at a learning session to a formal recognition like an NVQ provided by an external accreditation body like the City and Guilds. 25. How important is it to you that any learning and training you attend, relating to your caring role, is recognised through certification and / or external accreditation? Please tick A lot A little Not at all If you ticked ’Not at all’, please specify why and go to the end of the survey: 26. How would you like your participation in learning and training, relating to your caring role, recognised? Please tick your most preferred option below: Tick Certificate of attendance provided by the learning provider Certificate endorsed by a professional external body (e.g a recognised health related organisation such as St John Ambulance) Formally assessed accreditation (through exam or coursework) by an external body which can lead to further learning / qualifications (e.g City and Guilds) Accreditation by an external body which can lead to further learning / qualifications (not formally assessed though an exam or coursework) Other, please specify: 27. Why do you think it should be recognised in this way? (Please tick the two that you feel are the most important to you) Tick It provides more confidence in caring skills It formally values the caring role carried out It enables the learning of new skills It provides further employment opportunities Other, please specify: 31 Equal Access Consultancy
  32. 32. Caring with Confidence – The path to accreditation Thank you for taking the time to complete this survey. The survey is being coordinated by Equal Access Consultancy, an independent research organisation working within the guidelines of data protection and ethical code of conduct, so please be reassured that all of your answers will remain confidential and anonymous. If you want to know anything more about Equal Access Consultancy and this research please do not hesitate to contact Atiha Chaudry on: Please tick this box if you are happy for us to contact you again with regard to this research Please tick this box if you would like to receive further information and be added to the Caring with Confidence mailing list THANK YOU VERY MUCH FOR YOUR TIME AND COOPERATION Please return this form in the pre-paid envelope provided 32 Equal Access Consultancy