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Introducing caring with confidence


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Introducing caring with confidence

  1. 1. Introducing Caring with Confidence Making a positive difference to the lives of carers 2008
  2. 2. Supporting statements Foreword “Carers build up their “Partners UK is a national “The Princess Royal Trust “We have an army of carers in this country who provide skills and knowledge network of families who for Carers and its network an untold amount of support and care for a loved one, through difficult years and have a disabled child or of carers’ centres really family member, neighbour or friend. This can often often say they wish they disabled adult and their values the recognition mean providing care 24 hours a day, seven days a could pass on what they allies, working together to and investment in carers week, taking on a role that enables the person they know so others don't build capacity to work in that has been provided by care for to stay at home and live with the dignity, have such a hard time. partnership at local, the Caring with independence and security they deserve and which This is what Caring with regional and national Confidence initiative. the rest of us often take for granted. Confidence hopes to levels. Caring with Involving carers’ Equally, people taking on this role deserve the support achieve by developing Confidence is a fantastic organisations who deliver of Government and local services themselves to ensure courses based on what way to help provide front line support to they are able to maintain their own quality of life. carers themselves have learning opportunities to carers at the very outset learned. As a carer led carers and particularly has ensured that the Caring with Confidence is a collaborative approach organisation this is focus on the impact at a training covers the areas between organisations with experience of delivering exactly what Carers UK local level where carers of support carers actually courses and supporting carers. has been campaigning to really want it. We’re need. Receiving some see happen. Carers UK is delighted we are able to training will make all the Caring with Confidence will provide essential support pleased to be a partner in be part of this.” difference in enabling to carers to empower, inform and develop their skills. this new and much carers to sustain and The Caring with Confidence Board is thrilled to be Julia Erskine needed initiative.” balance their caring involved and pleased to be sharing the developments Director responsibilities, whilst of this programme with you during this exciting time.” Imelda Redmond Merseyside Partners UK Chief Executive achieving their own Carers UK career and life “The Expert Patients aspirations.” Programme helps people “Working with and for Jane Burt take back control of their carers, usually in their Director of Operations lives by learning new own homes, we have The Princess Royal Trust skills to manage their Simon Knighton seen at first hand the for Carers huge range of knowledge long-term health EPP CIC Chief Executive & and expertise that they condition(s) on a daily Caring with Confidence Project Board Founding Chair develop. The opportunity basis. Carers shouldn’t be to be part of Caring with forgotten and this kind of Confidence and to support, to enable carers contribute to the to manage their own development of a health and wellbeing and programme of courses that of the person they that will help more carers care for, is exactly what recognise their own should be available. We’re expertise and their own proud to be involved with needs was something we this project.” at Crossroads said a Jim Phillips resounding ‘yes’ to.” Development & Anne Roberts Operations Director Chief Executive Expert Patients Crossroads Association Programme CIC
  3. 3. Introduction Caring with Confidence, The name Caring with formerly known as Confidence was chosen expert carers programme following research (ecp), began in January commissioned into 2008. It is part of the carers’ views about their Government’s New situation, the concept of Deal for Carers and a new carers programme, the renewed National and the types of words Carers Strategy. that resonate with them. “We all need Throughout the development of the The purpose of this report is to give you an training and help.” programme, consultation understanding of how the amongst carers has project has developed been undertaken to since the start of the inform decisions and contract on 1 January the direction of 2008 and the strategic the programme. direction of Caring with Confidence over the coming three years.
  4. 4. What are our aims? Target groups “It gave me confidence Caring with Confidence runs group sessions develop their knowledge and skills - by taking Caring with Confidence is aimed at adult carers, And, carers of: The target is that, across the country, knowing that I had which began to be part in one or more free, with particular emphasis G disabled children at least one third of delivered in August local sessions, by using on target groups or adults with carers who take part in the specific information 2008. Self-study packs the self-study packs specified by the complex needs Caring with Confidence I needed regarding the and online resources will or by accessing the Department of Health. G people of black will be from the first be made available from online resources. From October 2008, the group and one third wellbeing of the person, January 2009. target groups are: and minority ethnic heritage from the second group. Caring with Confidence and how to react and Our aim is to help carers will enhance and G The remaining third Carers who are: people living with will be any adult carer. deal with the anger make a positive supplement the training mental ill-health To reach these targets, difference to their life already available and G in receipt of Carers which would sometimes and that of the person help to provide learning Allowance (or care G people with dementia we will work with local community and be displayed.” they care for. Carers will opportunities for carers for 35 hours per G people with long- condition-specific be able to mix and where there is currently week or more)1 term conditions groups. We will also match how they further little available. G of black and minority develop tailored G people nearing the ethnic heritage programmes to end of life meet the needs of G lesbian, gay, G people who are these carers. bisexual or lesbian, gay, bisexual transgender. or transgender. 1. Until 30th August 2009, this target shall be those caring for 20+ hours per week
  5. 5. Understanding carers’ needs To gain a thorough The key findings of the G an interest in caring understanding of carers’ research relating to issues or kinship perspectives on training the delivery of the with other carers in general, their views programme were: cannot be assumed. on existing provision In fact 62 per cent of G those caring and to measure reaction people in a caring between 35-49 hours to the idea of a new role do not actually per week have carers’ programme, we consider themselves similar issues to commissioned a a carer. There is also those caring 50+ research study in a conflict for many hours. Furthermore, early 2008. carers between what the emotional cost of The research comprised: caring is clearly not they consider as related to hours ‘my needs’ and G an online survey of ‘their needs’ spent caring per 1,084 carers week. Indeed for G 25 per cent of carers representative of all many, the more they acknowledge there English regions have to juggle is support available G six discussion multiple roles but feel they don’t groups comprising (caring, work, have time to access people who care family), the greater it. A further 34 per for 50+ hours per their stress cent feel the support week, people who G that is currently those caring for care for 20+ hours available does not 21-49 hours per per week and meet their needs week showed the occasional carers. most interest in the G training sessions concept of Caring (both one-off and with Confidence and regular) that provide the least experience interaction with of Caring with experts and are Confidence-type attended with others provision in the same situation are most positively received by carers. “I don’t need comforting; I need (me and my situation) to be understood.”
  6. 6. Knowledge of existing training As stated previously, The first was sent to This could range From the responses sessions delivered by bisexual or Caring with Confidence organisations working from guidance on received, the North East carers’ support transgender have is designed to enhance with and for carers, managing finances to and East Midlands workers or least provision aimed and supplement existing condition-specific workshops on building appear to have the external trainers specifically at them provision rather than organisations, Primary self-confidence. lowest level of current Care Trusts and Local provision, as well as a G the most common G most training is not replace it. Therefore, one Responses to the of our first pieces of Authorities who may higher than average topics covered are: free of charge to questionnaires have carers’ own health carers, although work was to undertake a provide training aimed density of carers. We helped us to form a and wellbeing; the costs are detailed mapping at carers. are therefore trialling picture of the current exercise of training Caring with Confidence empowerment; and generally minimal. The second went to provision across currently available to in these areas prior to psychological organisations that might England and determine The mapping process carers and of the the main rollout. aspects of caring provide training on the most appropriate is on-going and will existing providers. We subjects relevant to way of rolling out G carers who are enable us to gauge the Other findings from the did this by developing carers and which might the programme. mapping include: lesbian, gay, bisexual impact of Caring with and distributing be covered by Caring or transgender or Confidence on other two questionnaires. with Confidence. G most training is who care for people provision for carers face-to-face group who are lesbian, gay, across the country.
  7. 7. Development of session modules were able to participate Caring Day-to-Day in one module and then Looks at the essentials provide feedback on of looking after its content, suitability someone day-to-day, and delivery. from medication to emergencies at home. The final modules are: Caring and Resources Finding Your Way How carers can Helps carers to look at maximise their income what matters to them A Core Development and access other and which other Group, whose members resources which save sessions they might have a wealth of them money as a carer. want to come along to. experience of being Caring and Life carers, working with Caring and Coping Invites carers to take carers and writing and Gives carers time and time out and think about delivering training in a space to look at how to juggle competing range of environments, emotions involved in demands and how the worked to develop the caring and strategies to caring role fits with other first seven generic cope more effectively aspects of their life. course modules. with stress. Caring and The material was trialled Caring and Me Communicating at a road-test event in How to be fit for life Uses real-life caring June 2008 where the and caring. Discussion situations to help carers modules were delivered and planning around get the best from to carers by trained carers’ own health communicating with facilitators. The carers and wellbeing. other people. Assuring quality Development of ‘Benchmarking’ range of other Quality Standards Once the Quality programmes Caring with Confidence Standards have been complementary to Quality Standards are developed, we will offer Caring with Confidence being developed for a ‘benchmarking’ service continues to be provided course materials, for those who deliver and carers can be directed facilitators and provider ‘Caring with Confidence to whatever is most agencies to ensure that type’ training. This will suitable to their needs. there is a consistently give confidence to both high standard of commissioners and “I realised how many more people provision across carers in these courses. are in the same position.” the country. It will ensure that a
  8. 8. What’s to come Tailored modules supported throughout by the Caring Over the next few months, the generic with Confidence National Team. modules will be adapted and/or In order to widen the coverage of supplemented to tailor them to Caring with Confidence across the meet the needs of carers from our country, we will also introduce a target groups. ‘Caring with Confidence Licence’. Rollout Organisations which meet our Quality An outline of how the sessions will be Standard for provider organisations rolled out across the country is set will be able to apply for a licence to out below. For further information, deliver Caring with Confidence please see our website: programmes. The licence will enable the organisations to receive Caring with Confidence materials and We know from the research we to have an agreed number of commissioned that carers want facilitators trained. sessions to be local and that, in order to make a real impact, there has to be Distance learning repeated delivery so that it becomes Attending face-to-face group sessions embedded in a community. is not always a feasible option for carers. To ensure all carers have We plan to spread the available access to learning, regardless of funding between about 20-25 where they live in England and organisations across England, in whether or not there are sessions areas that have higher than average running in their local area, e-learning numbers of carers from the target and self learning packs will be groups and lower than average available from January 2009. current provision. Carers will be able to mix and match We will seek partner organisations how they further develop their that can demonstrate their area meets knowledge and skills - by taking part these criteria and that they are in a in one or more free, local sessions, by position (either working alone or in using the self-study packs or by partnership with other local accessing the online resources. organisations or community groups) to be able to recruit carers from the target groups to the sessions. The funding will be for two to three years and will cover all costs including those incurred by carers attending the group sessions. We will train and support facilitators from our “I think it was four years into the illness that partner organisations. The partners I really understood it and realised that we will be responsible for all the local arrangements, including recruitment, weren’t going to return to normal.” choice of venues etc. They will be
  9. 9. Caring with Confidence Carrwood Park, Selby Road, Leeds, LS15 4LG 0113 385 4491 © Caring with Confidence