Professionalism for success cdg natnl conf may10 - attendees copy


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Presentation by Susie Kay at CDG National Conference May 17th 2010

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Professionalism for success cdg natnl conf may10 - attendees copy

  1. 1. The Professionalism Group Susie Kay Managing Director
  2. 2. Professionalism for Success Career Development Group UK National Conference 2010 17 th May 2010
  3. 3. Why now? <ul><li>Grim couple of years for some very public ‘professionalism failures’ </li></ul><ul><li>An idea whose time has come – professionalism makes a difference! </li></ul><ul><li>Perhaps a change to the way we all work together? </li></ul>
  4. 4. Past, present, future <ul><li>Economy – a difficult time </li></ul><ul><li>Employability – key to finding or changing roles </li></ul><ul><li>Work doesn’t have to be a 4 letter word! </li></ul><ul><li>We all want quality of life </li></ul>
  5. 5. The challenge <ul><li>To find ways to make professionalism </li></ul><ul><li>work for all of us and the organisations </li></ul><ul><li>in which we work </li></ul>
  6. 6. A question <ul><li>How many of you have ever been disappointed by a colleague at work, their attitude or their response? </li></ul><ul><li>How might it feel to know that this could </li></ul><ul><li>be eliminated? </li></ul>
  7. 7. Three questions <ul><li>What is professionalism? </li></ul><ul><li>2 Who is it for? </li></ul><ul><li>3 How can it help? </li></ul>
  8. 8. How would you describe it? <ul><li>What would be your definition of professionalism? </li></ul>
  9. 9. Conclusions <ul><li>Difficult to catch it all in a short phrase </li></ul><ul><ul><li>What are the elements? </li></ul></ul><ul><ul><li>Ended up writing my book </li></ul></ul><ul><li>I like Frank Tyger’s definition: </li></ul><ul><ul><li>‘ Knowing how to do it, </li></ul></ul><ul><ul><li>When to do it </li></ul></ul><ul><ul><li>And actually doing it’ </li></ul></ul>
  10. 10. Definition or real world? <ul><li>No agreed definition </li></ul><ul><ul><li>No problem </li></ul></ul><ul><li>Professionalism is: </li></ul><ul><ul><li>About everything you are </li></ul></ul><ul><ul><li>About everything you do </li></ul></ul><ul><ul><li>At work, in your private life, by yourself </li></ul></ul><ul><ul><li>Believe it, be it and live it! </li></ul></ul>
  11. 11. What does it look like? <ul><li>1 First - Choose excellence </li></ul><ul><li>2 Next - Combine </li></ul><ul><ul><ul><li>Attitude </li></ul></ul></ul><ul><ul><ul><li>Behaviour </li></ul></ul></ul><ul><ul><ul><li>Character </li></ul></ul></ul>
  12. 12. ‘ Work smarter not harder’ <ul><li>Empathy - how it feels </li></ul><ul><li>Personal - how you act </li></ul><ul><li>Efficiency - being effective </li></ul><ul><li>Expectation - what you do </li></ul>
  13. 13. Empathy <ul><li>See through the eyes of others </li></ul><ul><ul><li>We can see the results of our interactions with others </li></ul></ul><ul><ul><li>How would it feel? </li></ul></ul><ul><ul><li>Would you like being on the receiving end? </li></ul></ul><ul><ul><li>Every type, every level </li></ul></ul>
  14. 14. Personal interactions <ul><li>Oil the wheels </li></ul><ul><ul><li>Manners matter </li></ul></ul><ul><ul><li>Belief not arrogance – inspire </li></ul></ul><ul><ul><li>Manage impressions </li></ul></ul>
  15. 15. Efficient and effective <ul><li>Planning </li></ul><ul><li>Get organised </li></ul><ul><ul><li>Physically </li></ul></ul><ul><ul><li>mentally </li></ul></ul><ul><li>Manage your time </li></ul><ul><ul><li>To do list – whatever form it takes </li></ul></ul>
  16. 16. Expectations <ul><li>Of yourself </li></ul><ul><ul><li>Set realistic targets </li></ul></ul><ul><ul><li>Exceed requirements </li></ul></ul><ul><ul><li>‘ go the extra mile’ </li></ul></ul><ul><ul><li>Standards, Quality & results </li></ul></ul><ul><li>Of others </li></ul><ul><ul><li>Expect results </li></ul></ul><ul><ul><li>Expect ‘extra’ </li></ul></ul><ul><ul><li>No more ‘just enough to get by’ </li></ul></ul>
  17. 17. CPD <ul><li>Essential </li></ul><ul><li>Various </li></ul><ul><li>Competence = knowledge + skills + experience </li></ul><ul><li>Continuous improvement </li></ul><ul><li>Relevance </li></ul><ul><li>Useful – who knows – be inquisitive </li></ul>
  18. 18. Your choice <ul><li>Embracing professionalism is about a commitment to: </li></ul><ul><li>Self belief </li></ul><ul><li>Choosing excellence </li></ul><ul><li>Permanent improvements </li></ul><ul><li>Knowing you can have a positive effect </li></ul>
  19. 19. ‘ The best way to predict the future is to invent it’ Alan Kay (1940– ), American computer scientist <ul><ul><li> Choose to be exceptional </li></ul></ul>
  20. 20. The Professionalism Group Susie Kay M: 07968 583098 [email_address] Blog:
  21. 21. <ul><li>For individuals </li></ul><ul><ul><li>£10.99 </li></ul></ul><ul><li>For libraries </li></ul><ul><ul><li>Bulk discounts </li></ul></ul><ul><li>For organisations </li></ul><ul><ul><li>Bulk discounts </li></ul></ul><ul><ul><li>Introduction & implementation Workshops </li></ul></ul>