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Nursing home patient, family, and staff satisfaction

To advance the patient experience, providers must understand patient needs and address targeted opportunities within patient populations. Care Analytics provides meaningful and actionable insights into every aspect of patient perception. We work with facilities across the globe to collect feedback through real-time point of care tablet based assessments. We provide straight-forward steps focusing on the key drivers of exceptional patient experiences. Our model is based on the marriage of big data and years of experience with improving patient satisfaction.

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Nursing home patient, family, and staff satisfaction

  1. 1. Nursing Home Patient, Family, and Staff Satisfaction Critical Data to Assess Quality
  2. 2. THE RESIDENTS’POINT OF VIEW Question to residents: “What does high quality care mean to you?” Answer: “Good staff”= 1.“they want to help” 2.“they are kind, nice, good to me” 3.“there are enough of them” 4.“they are polite, courteous, respectful, treat me with dignity” 5.“they are friendly, cheerful, pleasant, jolly”6.“they are patient, they have time for me” 7.“they are patient, listen, take complaints seriously” 8.“they relate well, positively” 9.“they are well-trained, qualified, skilled, knowledgeable” Patient Satisfaction Assessments capture customer’s expectations & satisfaction.
  3. 3. WHY COLLECT AND PUBLICALLY REPORT SATISFACTION DATA? Four Main Reasons: •The Humanistic Reason •The Efficiency Reason •The Marketing Reason •The Economic Reason ALSO the data and Percentages are People: •Voices of people •Perception is reality •Public relations force We have found Four Drivers of Satisfaction •Communication •Pain management •Personal needs •Response to call bells
  4. 4. THE FAMILIES MOST IMPORTANT FEATURE OF QUALITY According to families: •Warm staff interaction •Cleanliness •Resident grooming •No pressure sores •Food choice •Daily routine choice Drivers of Consumer Satisfaction •Competency of staff •Care (concern) of staff •Nursing care •Respectfulness of staff •Nursing assistant care •Safety of facility •Meeting choices/preferences
  5. 5. STAFF SATISFACTION PREDICTS FAMILY SATISFACTION Satisfied employees report: •Better supervision •Better training •Better work environments Higher Employee Satisfaction Creates: •Fewer resident falls •Fewer pressure ulcers •Fewer catheters •Less nurse turnover and absenteeism •Less CNA absenteeism •Higher occupancy rates Power of Staff Satisfaction Influences •Turnover •Relationships with co-workers, residents, and families •Quality of care •Regulatory compliance High Turnover = Low Quality
  6. 6. STRUCTURAL MEASURE OF QUALITY Staff Satisfaction influences Overall satisfaction and Recommendation s to others: •Evidence-based •Availability –limited •Recommendation –quarterly updates Results are Interrelated •Implement principles of culture change –Enhanced leadership practices •Employee Satisfaction –Low turnover, high retention, low absenteeism •Workforce performance •Consumer satisfaction •Clinical outcomes •Regulatory compliance Care Analytics fosters sustained change and continuous improvement –Drive evidenced-based practices that enhance quality of care and quality of life •Validate superior performance
  7. 7. Care Analytics is a tablet-based software that assesses skilled nursing facilities and provides feedback to make quality improvements for patient satisfaction in real time. To advance the patient experience, providers must understand patient needs and address targeted opportunities within patient populations. Care Analytics provides meaningful and actionable insights into every aspect of patient perception. We work with facilities across the globe to collect feedback through real-time point of care tablet based assessments. We provide straight-forward steps focusing on the key drivers of exceptional patient experiences. Our model is based on the marriage of big data and years of experience with improving patient satisfaction UNLEASH TARGETED INSIGHTS THROUGH ADVANCED ANALYTICS
  8. 8. CONTACT US www.careanalytics.net twitter.com/careanalytic facebook.com/careanalytics

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To advance the patient experience, providers must understand patient needs and address targeted opportunities within patient populations. Care Analytics provides meaningful and actionable insights into every aspect of patient perception. We work with facilities across the globe to collect feedback through real-time point of care tablet based assessments. We provide straight-forward steps focusing on the key drivers of exceptional patient experiences. Our model is based on the marriage of big data and years of experience with improving patient satisfaction.

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