Capital Metro FY2011 Budget: Community Engagement and Survey Results

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Capital Metro is developing its budget for FY2011, which begins Oct. 1. This presentation details the results of a survey to determine community priorities that staff will use to develop a draft budget. The draft budget will be available for public comment in August.

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Capital Metro FY2011 Budget: Community Engagement and Survey Results

  1. 1. Fiscal Year 2011 Budget Development Community Engagement Summary June 2010
  2. 2. Our Goal Educate community about our budget and challenges Meaningfully engage the community Educate & Engage as broadly as possible
  3. 3. What We Did
  4. 4. What We Did Provide context for budget development – presentation & video Preference survey – interactive audience response – online & paper format 6 budget development workshops Neighborhood & community organization meetings
  5. 5. KEY: Blue Markers = Public Meetings Red Markers = Neighborhood Meetings
  6. 6. What We Did Internal engagement (employees) Online engagement
  7. 7. How We Spread the Word
  8. 8. How We Spread the Word Passenger notices on vehicles Advertising Email – rider alerts – MetroConnections newsletter – Partner organization newsletters Social media
  9. 9. Who Participated
  10. 10. Who Participated 492 total surveys 27 participants at 6 budget development workshops 58 responses at 11 neighborhood/community meetings 27 employee paper surveys Budget Workshops, 6% 380 online Neighborhood Meetings, 12% Employee Surveys, 6% Online Surveys, 79%
  11. 11. Who Participated 26% age 25% 20% 17% 7% 3% 1% 0% Under 18 yrs. 18 – 24 yrs. 25 – 34 yrs. 35-44 yrs 45-54 yrs 55 – 64 yrs. 65 – 73 yrs 74 + yrs.
  12. 12. Who Participated 62% Capital Metro services used 22% 25% 15% 6% 2% MetroBus MetroExpress MetroRail MetroAccess Metro RideShare I Don’t Use Capital Metro
  13. 13. Who Participated 42% area of residence 16% 13% 11% 6% 8% 3% 0% 1% Central Southeast Southwest Northeast Northwest Leander Manor Del Valle Other Austin Austin Austin Austin Austin
  14. 14. Who Participated how well do you understand our budget? 34% 33% 13% 13% 7% Very Well Well Not Very Not at All No Answer Well
  15. 15. What We Heard
  16. 16. What We Heard rank options for increasing revenue 1 2 2.6 2.7 3.1 3.1 3 3.3 4 5 Increase fares for UT & Increase base fare $.25 Increase Cost of Passes Increase MetroAccess Eliminate Free Fares ACC Students and passes Only Fares porportionately
  17. 17. What We Heard rank options for reducing cost 1 1.9 2 2.2 2.5 3 3.4 4 5 Contract out more Reduce Capital Reduce MetroAccess Reduce Bus Service service at lower cost Spending Service
  18. 18. What We Heard rank options for building reserves 1 2.1 2 2.6 2.7 3 3.2 4 4.2 5 Contract out more Reduce Capital Increase Fares Reduce MetroAccess Reduce Bus Service service at lower cost Spending Service
  19. 19. What We Heard rank options for spending additional funds 1 2 2.2 2.3 2.6 2.7 3 4 5 Add Local Bus Service Add MetroRail Service Add Express Bus Increase Reserves Service
  20. 20. What We Heard what MetroRail service should be prioritized? 53% 24% 24% Increase Weekend Service Increase Midday Service Do Not Increase Service
  21. 21. What We Heard rank optional capital projects for FY2011 1 2.1 2.2 2 2.7 2.8 3 4 5 Shelters and benches Bus stop accessibility Do not add any new Buying New Buses at Bus Stops capital projects
  22. 22. What We Heard rank optional capital projects for next 5 years 1 (select top 3) 1.6 1.8 1.9 2.0 2 2.1 2.2 2.2 3 MetroRail MetroAccess Bus Stop Safety & Buying new New Transit Freight Rail system Scheduling Improvements Security buses Centers Improvements improvements System Improvements
  23. 23. What We Learned General Preferences for FY2011 Budget – preserve service levels – across the board fare increase slightly more tolerable than other revenue options – add service, if feasible -MetroBus -MetroRail weekends - continue bus stop improvements programs - General Preference for Longer-term - pursue contracting out more service to reduce costs and build reserves, if feasible - capital investments in MetroRail and MetroBus stops
  24. 24. What We Learned how well do you understand our budget? 58% Before 34% 33% After 25% 13% 13% 7% 9% 6% 2% Very Well Well Not Very Well Not at All No Answer
  25. 25. What We Learned how useful was this meeting? 47% 19% 19% 15% 0% Very Useful Useful Not Very Useful Not Useful at All No Answer
  26. 26. What We Learned Engagement Process – decrease emphasis on Capital Metro hosted public forums – continue use of videos to provide context – continue use of surveys and work to broaden sample – investigate webinars and online meeting formats
  27. 27. Next Steps Thank participants June Obtain Feedback from Board June Finance develops proposed FY2011 Budget July - August Draft FY2011 Budget presented to Board August Report back to community August – survey results – how preferences are reflected in proposed budget – obtain feedback Public hearing on proposed FY11 Budget September Board adopts FY11 Budget September Final report to community October

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