1.
•
Meeting the challenges
of information-centric
transformation
Canon Business Services can help you unlock
the value in your customer information – tailoring
communications and interactions for improved
customer satisfaction and retention.
We surveyed*
150 business
leaders in the European
Financial Services sector –
a highly regulated industry that typifies the need to
securely communicate and process customer
information – to find out their top information
challenges when creating customer-centric
transformation programmes.
This is what they said:
At Canon Business Services we understand your information
challenges and we have the expertise and proven solutions
that can connect you seamlessly with your customers.
*Conducted by Coleman Parkes on behalf of Canon for the insight report
“Putting Customers First” published in June 2014
We provide management
information tailored to
clarify and make sense of
customer data.
We ensure consistent high
quality service across
end-to-end processes,
both locally and in
selected shared
service centres.
Main influencing party:
Chief Information Officers
with
50%of the vote
Main influencing party:
Chief Information Officers
with
83%of the vote
59%stated
Information Security
74%stated
Providing analytics
on customer data
56%stated
Providing a standard
service across
multiple division
We ensure complete
operational compliancy
to various internationally
recognised standards
(ISO 9001, ISO 27001,
ISO 22301).
We deliver multi-channel
inbound and outbound
communication services
on a platform that maps
target customer’s
channel preferences.
Main influencing party:
Customer Care Officers
with
64%of the vote
Main influencing party:
Customer Care Officers
with
56%of the vote
Main influencing party:
Customer Care Officers
with
81%of the vote
74%stated
Multi-channel
communications
We are a flexible service provider
who can deliver services that
improve cost efficiency
and productivity.
51%stated
Automation / straight
through processing