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Challenges Infographic (English version)

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We surveyed* 150 business leaders in the European Financial Services sector – a highly regulated industry that typifies the need to securely communicate and process customer information – to find out their top information challenges when creating customer-centric transformation programmes.

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Challenges Infographic (English version)

  1. 1. • Meeting the challenges of information-centric transformation Canon Business Services can help you unlock the value in your customer information – tailoring communications and interactions for improved customer satisfaction and retention. We surveyed* 150 business leaders in the European Financial Services sector – a highly regulated industry that typifies the need to securely communicate and process customer information – to find out their top information challenges when creating customer-centric transformation programmes. This is what they said: At Canon Business Services we understand your information challenges and we have the expertise and proven solutions that can connect you seamlessly with your customers. *Conducted by Coleman Parkes on behalf of Canon for the insight report “Putting Customers First” published in June 2014 We provide management information tailored to clarify and make sense of customer data. We ensure consistent high quality service across end-to-end processes, both locally and in selected shared service centres. Main influencing party: Chief Information Officers with 50%of the vote Main influencing party: Chief Information Officers with 83%of the vote 59%stated Information Security 74%stated Providing analytics on customer data 56%stated Providing a standard service across multiple division We ensure complete operational compliancy to various internationally recognised standards (ISO 9001, ISO 27001, ISO 22301). We deliver multi-channel inbound and outbound communication services on a platform that maps target customer’s channel preferences. Main influencing party: Customer Care Officers with 64%of the vote Main influencing party: Customer Care Officers with 56%of the vote Main influencing party: Customer Care Officers with 81%of the vote 74%stated Multi-channel communications We are a flexible service provider who can deliver services that improve cost efficiency and productivity. 51%stated Automation / straight through processing

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