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10 Customer Expectations You Can't Afford to Ignore

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Consistently delivering experiences that result in highly satisfied customers can be incredibly complicated. When organizations get it right, the positive outcomes are undeniable.

In this slideshare we share Brad Cleveland's list of ten key customer expectations in this modern era of service.

After viewing this list, be sure to check out our free on demand webinar "3 Secrets to Customer Experience Success" for additional insight: http://bit.ly/3CXSecrets

Published in: Business
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10 Customer Expectations You Can't Afford to Ignore

  1. 1. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 10 Customer Expectations You Can’t Afford to Ignore
  2. 2. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Insight from Brad Cleveland’s Call Center Management on Fast Forward What does it take to meet customer expectations today? According to Brad Cleveland, customers have 10 key expectations………
  3. 3. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 1. Be Accessible
  4. 4. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 2. Treat Me Courteously
  5. 5. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 3. Be Responsive
  6. 6. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 4. Do What I Ask Promptly
  7. 7. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 5. Provide Well Trained & Informed Employees
  8. 8. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 6. Tell Me What to Expect
  9. 9. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 7. Keep Promises
  10. 10. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 8. Do It Right the First Time
  11. 11. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 9. Follow-Up
  12. 12. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Be Socially and Ethically Responsible
  13. 13. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Looking for more tips on delivering winning customer experiences? Watch this free webinar recording & download the slides for free: bit.ly/3CXSecrets

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