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HOW IS AI BOOSTING CALL
CENTER SOLUTIONS?
WHAT IS AI ?
Artificial intelligence is the science of
creating intelligent machines by writing smart
computer programs.
The concept behind AI is to build machines
that can perform human-like functions that
are, think, act and learn.
WHY DO WE NEED AI FOR
CALL CENTERS ?
1. Although human agents can handle many
requirements, but automated machines are
faster, save a lot of time and are more
efficient in resolving customer queries.
2. Moreover AI powered solutions improve the
business, enhance the customer experience
and also build brand reputation.
HOW CAN WE USE AI FOR CALL
CENTERS ?
IMPROVING SELF SERVICE1.
AI is being used to improve self service , day-
today queries and simple interactions with the
customer.
Linguistic processing is used to generate
accurate automated responses and serve the
customers more efficiently.
2. USING AI CHATBOTS TO
CAPTURE HUMAN DATA
AI chat bots and voice record agents are
used to gather customer data for each
customer interaction.
This data can be processed and analyzed to
improve call center solutions and even
optimize them.
3. USING VIRTUAL
ASSISTANTS TO HELP
CUSTOMERS
Virtual assistants are able to facilitate the
process of customer navigation on a website.
They are able to guide the customers to the
required part of the website like FAQ , Help
section .
4. COMBINING AI WITH OCR
Integrating AI with optical character
recognition (OCR)  helps to answer customer
inquiries more efficiently.
Customer letters , emails and web forms
scanned in the system are integrated with AI
which performs data verification and produce
customer response.
5. PREDICTING
CUSTOMER BEHAVIOR
AI, along with analytics, predicts the behavior
of the customers, reducing the need for
human intervention.
It can accelerate the business of call center
by increasing the sales, marketing of the
enterprise and attain VoC (voice of customer)
CONCLUSION
Advancements in AI , machine learning
and big data handling is helping the
customer service agents to interact with
the customers more efficiently.
This empowers customers to resolve their
inquiries across all channels.
ABOUT US
CallCenterHosting (CCH) is a leading and globally
recognized provider of
We offer a complete software-based call center
set up for start-ups, SMBs, and enterprise, which
includes call center solutions, VoIP solutions and
Call Center Dialers such as- predictive dialer, robo
dialer, power dialer, progressive dialer and auto
dialer.
For more information, call us at +1-800-346-4974
call center solutions.
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How is AI Boosting Call Center Solutions ?

  • 1. HOW IS AI BOOSTING CALL CENTER SOLUTIONS?
  • 2. WHAT IS AI ? Artificial intelligence is the science of creating intelligent machines by writing smart computer programs. The concept behind AI is to build machines that can perform human-like functions that are, think, act and learn.
  • 3. WHY DO WE NEED AI FOR CALL CENTERS ?
  • 4. 1. Although human agents can handle many requirements, but automated machines are faster, save a lot of time and are more efficient in resolving customer queries. 2. Moreover AI powered solutions improve the business, enhance the customer experience and also build brand reputation.
  • 5. HOW CAN WE USE AI FOR CALL CENTERS ?
  • 6. IMPROVING SELF SERVICE1. AI is being used to improve self service , day- today queries and simple interactions with the customer. Linguistic processing is used to generate accurate automated responses and serve the customers more efficiently.
  • 7. 2. USING AI CHATBOTS TO CAPTURE HUMAN DATA AI chat bots and voice record agents are used to gather customer data for each customer interaction. This data can be processed and analyzed to improve call center solutions and even optimize them.
  • 8. 3. USING VIRTUAL ASSISTANTS TO HELP CUSTOMERS Virtual assistants are able to facilitate the process of customer navigation on a website. They are able to guide the customers to the required part of the website like FAQ , Help section .
  • 9. 4. COMBINING AI WITH OCR Integrating AI with optical character recognition (OCR)  helps to answer customer inquiries more efficiently. Customer letters , emails and web forms scanned in the system are integrated with AI which performs data verification and produce customer response.
  • 10. 5. PREDICTING CUSTOMER BEHAVIOR AI, along with analytics, predicts the behavior of the customers, reducing the need for human intervention. It can accelerate the business of call center by increasing the sales, marketing of the enterprise and attain VoC (voice of customer)
  • 11. CONCLUSION Advancements in AI , machine learning and big data handling is helping the customer service agents to interact with the customers more efficiently. This empowers customers to resolve their inquiries across all channels.
  • 12. ABOUT US CallCenterHosting (CCH) is a leading and globally recognized provider of We offer a complete software-based call center set up for start-ups, SMBs, and enterprise, which includes call center solutions, VoIP solutions and Call Center Dialers such as- predictive dialer, robo dialer, power dialer, progressive dialer and auto dialer. For more information, call us at +1-800-346-4974 call center solutions.
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