Voorstelling Hanssens Telecom                                1
Historiek1991       • Oprichting van ‘Hanssens Telecommunication’1992       • Partner van ‘Matra Communication’ huidige Aa...
Wat is onze missie?  Het bieden aan professionele gebruikers van een stabiel  communicatieplatform dat klaar is voor de to...
Wat is onze visie?  “Unified Communication, namelijk de integratie van voice  (telefoongesprekken, conferentiegesprekken…)...
Wat zijn de gemaakte strategische opties voor 2011 ?• Unified communications : databasekoppelingen,  presence, recording• ...
Referenties                 INFRAX                 Vlaamse gemeenschap                 Provincie West-Vlaanderen       ...
Referenties                 KATHO                 Ardo                 De Kinkhoorn                 Vero Duco         ...
Aastra Solutions, Evolution & Innovation                                           © Aastra – 2011
Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect          ...
Unified Communications -Collaboration                           © Aastra – 2011
Aastra UC : multimedia communications                 Voice                           Chat                                ...
Aastra UC : standard featuresCTI or Softphone, CTI with any type of phoneEasy call controllCentralization of enterprise di...
Aastra UC : standard features clients                            02 247 68 69  Drag & Drop numbering  Copy / Paste numberi...
Aastra UC : standard featuresPresence management,3 types of presence :  • Telephony  • TWP-status  • Exchange & Lotus Note...
Aastra UCPresence management,Choose the best way to communicate according thestatus of your contact :  • Click&Dial  • E-m...
UC Client : standard featuresPresence management :Management of incoming calls  • Create rules  • Manage rules :      > Ac...
UC Client : standard featuresPresence management :Current device     > Create your virtual office(s) or desk(s)     > Deci...
Why Aastra for Unified Communications?Strengths:  All-in-one solution   •   Simple infrastructure   •   Easy Administratio...
Aastra UC : ROIServer based system :  • 1 server for all services, centralized management  • Open standards : SQL, ODBC, L...
Aastra UC : system architectureServer based system, no client installation required                        twp-servertws_c...
UC in a nutshell                   © Aastra – 2011
Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect          ...
Wat is intelligente routering?                                 © Aastra – 2011
Examples of usage :Customer Services  •   call origin recognition, throughout the different sites  •   Different opening h...
On-demand Conferences / Outbound IVRNew feature, initial NeedThe initial request:  • A power plant security agent calls th...
On-demand Conferences / Outbound IVRExamples of Usages (1/2)On-demand conference usages:  • Emergency number :      > Poss...
On-demand Conferences and Outbound IVRExamples of Usages (2/2)Outbound IVR usages:  • On-site technicians notification:   ...
Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect          ...
IP DECT          © Aastra – 2011
IP DECT architecture overview                                           Remote site 1Central Network  Management          ...
IP DECT : enhancementsUsage  • New A6xxd mobile phone ergonomics  • Access to the Aastra 5000 LDAP directory during the co...
IP DECT : enhancementsAdvanced services • Alarms notification • Location of phones • OMM openess (XML Interface)     > for...
IP DECT : Alarm notificationEvents                                             DECT NotificationFire detection, sensors, p...
IP DECT : users locationReal time mobile phones supervisionAastra 6xxd  • Global or detailed building planUsers movement l...
IP DECT : BenefitsUsers mobility inside the Enterprise  • Radio coverage (roaming +handover)  • Remote sites (no gateways ...
Thank you!             © Aastra – 2011
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Hanssens Telecom

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Hanssens Telecom

  1. 1. Voorstelling Hanssens Telecom 1
  2. 2. Historiek1991 • Oprichting van ‘Hanssens Telecommunication’1992 • Partner van ‘Matra Communication’ huidige Aastra2001 • Overname van Matra klanten West- en Oost-Vlaanderen2002 • Verhuis naar kanaalzone te Roeselare2003 • ‘Hanssens Telecommunication’ wordt ‘Hanssens Telecom nv’2005 • ISO 9001 Certified2009 • +900 systemen2011 • Prince II Certified 2
  3. 3. Wat is onze missie? Het bieden aan professionele gebruikers van een stabiel communicatieplatform dat klaar is voor de toekomst. Dit communicatieplatform integreert alle huidige en toekomstige communicatiemiddelen. 3
  4. 4. Wat is onze visie? “Unified Communication, namelijk de integratie van voice (telefoongesprekken, conferentiegesprekken…) en data (documenten, spreadsheets, instant messaging, e-mail, outlookkalender, videoconferencing, etc.), zal de komende jaren even sterk de manier van zaken doen veranderen als e-mail gedaan heeft begin 2000.” (Gartner) 4
  5. 5. Wat zijn de gemaakte strategische opties voor 2011 ?• Unified communications : databasekoppelingen, presence, recording• IP- en SIP-telefonie• Intelligente routering + callcentertoepassingen• Mobile communication• Videoconferencing (Polycom) 5
  6. 6. Referenties  INFRAX  Vlaamse gemeenschap  Provincie West-Vlaanderen  Lokale Politie: Knokke, Mira, Midow, …  Gemeenten: Knokke , Koksijde, Bredene, Wielsbeke, Erpe-Mere, …  Intercommunale Leiedal  Bond Moyson  Berry Floor  Brenntag  Groep Vandecasteele  Renson  Group Galloo  Clarebout Potatoes 6
  7. 7. Referenties  KATHO  Ardo  De Kinkhoorn  Vero Duco  OCMW’s: Veurne, Bredene, Knokke-Heist, Tielt, …  Westlandia  Decospan  Valvan / Vascon / Van Dommele  Verkindere  Howest  Mc Three Carpets  Athena Graphics  CLB 7
  8. 8. Aastra Solutions, Evolution & Innovation © Aastra – 2011
  9. 9. Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect © Aastra – 2011
  10. 10. Unified Communications -Collaboration © Aastra – 2011
  11. 11. Aastra UC : multimedia communications Voice Chat Video Presence Management SMS Mail © Aastra – 2011
  12. 12. Aastra UC : standard featuresCTI or Softphone, CTI with any type of phoneEasy call controllCentralization of enterprise directories • Scheduled synchronization with : > Exchange, public & private contacts, Active Directory, Lotus Notes, SQL, ODBC, LDAPContact lists : private, public • Shared Logs i.e. Boss/SecretaryCall logs • Missed calls, even if not connected • Message waiting indication VM © Aastra – 2011
  13. 13. Aastra UC : standard features clients 02 247 68 69 Drag & Drop numbering Copy / Paste numbering With number “clean up” : • text : +32 / (473) ... Select Number or more !!Dial from any document, email, web page, web search engine, calllog … use drag & drop or copy/paste © Aastra – 2011
  14. 14. Aastra UC : standard featuresPresence management,3 types of presence : • Telephony • TWP-status • Exchange & Lotus Notes © Aastra – 2011
  15. 15. Aastra UCPresence management,Choose the best way to communicate according thestatus of your contact : • Click&Dial • E-mail • Chat • SMS • AudioShare • VideoShare © Aastra – 2011
  16. 16. UC Client : standard featuresPresence management :Management of incoming calls • Create rules • Manage rules : > Activate/desactivate rule > See actual status rules © Aastra – 2011
  17. 17. UC Client : standard featuresPresence management :Current device > Create your virtual office(s) or desk(s) > Decide which to use > You appear to be in the office for the called party > Automatically route your incoming calls to your virtual office or desk current device © Aastra – 2011
  18. 18. Why Aastra for Unified Communications?Strengths: All-in-one solution • Simple infrastructure • Easy Administration Modular, adapted to each user needs Multi-language “Adobe AIR” version or “HTML” version Integrated conversation recording Audio & Video Conferencing Application sharing Innovative Integration in desktop environment thanks to Web services Evolutive thanks to chosen technology : XMPP Attractive pricing © Aastra – 2011
  19. 19. Aastra UC : ROIServer based system : • 1 server for all services, centralized management • Open standards : SQL, ODBC, LDAP, Web Services XML, … • Market players : Exchange, Lotus Notes, Active Directory, OCS, … • Market trends : VMWare, TSE, Citrix, … dNO client : • OS independent • NO installation on client • NO maintenance on client Easy deployment & management © Aastra – 2011
  20. 20. Aastra UC : system architectureServer based system, no client installation required twp-servertws_callerTWS_Loader.exe Communication Server « UC Server » LAN/WAN Communication Gateway Easy deployment & management © Aastra – 2011
  21. 21. UC in a nutshell © Aastra – 2011
  22. 22. Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect © Aastra – 2011
  23. 23. Wat is intelligente routering? © Aastra – 2011
  24. 24. Examples of usage :Customer Services • call origin recognition, throughout the different sites • Different opening hours • Overflow throughout lot of services • Permanent services, external permanency“Jukebox” • Many different welcome messages depending hour of day and sitesEuropean emergency center • chemical disasters, • monitored transfer of international calls to local permanencyOrder intake • Automated exhaustive customer identification and number look up • Skill based routing based on database information • International callsSelf service : • Follow-up status purchase and delivery • Meterstanden electriciteit, gas, water, …. © Aastra – 2011
  25. 25. On-demand Conferences / Outbound IVRNew feature, initial NeedThe initial request: • A power plant security agent calls the emergency number • The ACP server simultaneously dials two persons > One fireman and one nurse, needs to confirm by “ # ” • Each person who answers is instantly put in a conference with the others +++ Fireman Security agent ACP server Nurse © Aastra – 2011
  26. 26. On-demand Conferences / Outbound IVRExamples of Usages (1/2)On-demand conference usages: • Emergency number : > Possibility f.i. to ring multiple numbers at a time for each skill and add in conference only the first one who answers and confirms, … > Activate presence via simple dial in nr • Subway stations monitoring from a control center: > A control agent clicks on the subway map and instantly enters in a conference with interphones of the station • Complex call transfers: > "Transfer" a caller to one person by ringing multiple numbers simultaneously and establish a conference with the first one who answers and confirms © Aastra – 2011
  27. 27. On-demand Conferences and Outbound IVRExamples of Usages (2/2)Outbound IVR usages: • On-site technicians notification: > Upon arrival of an e-mail, send an outbound voice call to a technician, play text-to-speech messages and gather DTMF input • B2C IVR: > Play IVR notification to customer when his magazine subscription has to be renewed • Integrated through Web Services in the company’s back office • Possibility for the customer to renew his subscription thanks to DTMF confirmation > Play password over the phone in order to secure customer identification on a website •… © Aastra – 2011
  28. 28. Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect © Aastra – 2011
  29. 29. IP DECT © Aastra – 2011
  30. 30. IP DECT architecture overview Remote site 1Central Network Management LAN Benefits : • 100% Aastra equipment • Re-use existing Aastra DECT sets • Best of 2 worlds • Easy deployment WAN • Use data cabling • PoE • Same coverage DECT • Localisation sets • Call By Name ISDN Aastra 5000 ISDN Remote site 2 © Aastra – 2011
  31. 31. IP DECT : enhancementsUsage • New A6xxd mobile phone ergonomics • Access to the Aastra 5000 LDAP directory during the communication • Personal directory management with synchronization on a PC phonebook. • Enhanced audio quality (DECT XQ) in environments with metal obstacles • Written messages between DECT A6xxd mobilesArchitecture • DECT XXL: up to 2048 base stations and more than 4 500 mobile phones • Increased security: OMM redundancy © Aastra – 2011
  32. 32. IP DECT : enhancementsAdvanced services • Alarms notification • Location of phones • OMM openess (XML Interface) > for third party applications (alarms, messages, location) © Aastra – 2011
  33. 33. IP DECT : Alarm notificationEvents DECT NotificationFire detection, sensors, patients calls,… Free or busy phone, hunting groups Acknowledgement Administration, notification follow-up, archiving © Aastra – 2011
  34. 34. IP DECT : users locationReal time mobile phones supervisionAastra 6xxd • Global or detailed building planUsers movement logEmergency call traces • PC alarm ring toggle • Alarm processing scenarios (e-mail, calls, etc.) • Emergency call logStatisticsArchivingWeb server access, © Aastra – 2011
  35. 35. IP DECT : BenefitsUsers mobility inside the Enterprise • Radio coverage (roaming +handover) • Remote sites (no gateways required)Users reactivity • Industrial process: alerts in the industrial chain • Hospitals: patients supervisionIncreased users security • Isolated worker assistance services • Simplified location of users • Alerting of people near the user • Faster reactionTracking, bvb nachtbewaking © Aastra – 2011
  36. 36. Thank you! © Aastra – 2011

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