1. Voorstelling Hanssens Telecom
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2. Historiek
1991
• Oprichting van ‘Hanssens Telecommunication’
1992
• Partner van ‘Matra Communication’ huidige Aastra
2001
• Overname van Matra klanten West- en Oost-Vlaanderen
2002
• Verhuis naar kanaalzone te Roeselare
2003
• ‘Hanssens Telecommunication’ wordt ‘Hanssens Telecom nv’
2005
• ISO 9001 Certified
2009
• +900 systemen
2011
• Prince II Certified
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3. Wat is onze missie?
Het bieden aan professionele gebruikers van een stabiel
communicatieplatform dat klaar is voor de toekomst. Dit
communicatieplatform integreert alle huidige en
toekomstige communicatiemiddelen.
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4. Wat is onze visie?
“Unified Communication, namelijk de integratie van voice
(telefoongesprekken, conferentiegesprekken…) en data
(documenten, spreadsheets, instant messaging, e-mail,
outlookkalender, videoconferencing, etc.), zal de
komende jaren even sterk de manier van zaken doen
veranderen als e-mail gedaan heeft begin 2000.”
(Gartner)
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5. Wat zijn de gemaakte strategische opties voor 2011 ?
• Unified communications : databasekoppelingen,
presence, recording
• IP- en SIP-telefonie
• Intelligente routering + callcentertoepassingen
• Mobile communication
• Videoconferencing (Polycom)
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6. Referenties
 INFRAX
 Vlaamse gemeenschap
 Provincie West-Vlaanderen
 Lokale Politie: Knokke, Mira, Midow, …
 Gemeenten: Knokke , Koksijde, Bredene, Wielsbeke, Erpe-Mere, …
 Intercommunale Leiedal
 Bond Moyson
 Berry Floor
 Brenntag
 Groep Vandecasteele
 Renson
 Group Galloo
 Clarebout Potatoes
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7. Referenties
 KATHO
 Ardo
 De Kinkhoorn
 Vero Duco
 OCMW’s: Veurne, Bredene, Knokke-Heist, Tielt, …
 Westlandia
 Decospan
 Valvan / Vascon / Van Dommele
 Verkindere
 Howest
 Mc Three Carpets
 Athena Graphics
 CLB
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8. Aastra Solutions, Evolution & Innovation
© Aastra – 2011

9. Agenda
Unified Communications
Intelligent routering (Aastra Communication Portal = ACP)
Aastra Mobility: IP-dect
© Aastra – 2011

10. Unified Communications -
Collaboration
© Aastra – 2011

11. Aastra UC : multimedia communications
Voice
Chat
Video Presence
Management
SMS
Mail
© Aastra – 2011

12. Aastra UC : standard features
CTI or Softphone, CTI with any type of phone
Easy call controll
Centralization of enterprise directories
• Scheduled synchronization with :
> Exchange, public & private contacts, Active Directory, Lotus Notes, SQL, ODBC, LDAP
Contact lists : private, public
• Shared Logs i.e. Boss/Secretary
Call logs
• Missed calls, even if not connected
• Message waiting indication VM
© Aastra – 2011

13. Aastra UC : standard features clients 02 247 68 69
Drag & Drop numbering
Copy / Paste numbering
With number “clean up” :
• text : +32 / (473) ...
Select Number or more !!
Dial from any document, email, web page, web search engine, call
log … use drag & drop or copy/paste
© Aastra – 2011

14. Aastra UC : standard features
Presence management,
3 types of presence :
• Telephony
• TWP-status
• Exchange & Lotus Notes
© Aastra – 2011

15. Aastra UC
Presence management,
Choose the best way to communicate according the
status of your contact :
• Click&Dial
• E-mail
• Chat
• SMS
• AudioShare
• VideoShare
© Aastra – 2011

16. UC Client : standard features
Presence management :
Management of incoming calls
• Create rules
• Manage rules :
> Activate/desactivate rule
> See actual status rules
© Aastra – 2011

17. UC Client : standard features
Presence management :
Current device
> Create your virtual office(s) or desk(s)
> Decide which to use
> You appear to be in the office for the called party
> Automatically route your incoming calls to your virtual
office or desk current device
© Aastra – 2011

18. Why Aastra for Unified Communications?
Strengths:
All-in-one solution
• Simple infrastructure
• Easy Administration
Modular, adapted to each user needs
Multi-language
“Adobe AIR” version or “HTML” version
Integrated conversation recording
Audio & Video Conferencing
Application sharing
Innovative Integration in desktop environment
thanks to Web services
Evolutive thanks to chosen technology : XMPP
Attractive pricing
© Aastra – 2011

19. Aastra UC : ROI
Server based system :
• 1 server for all services, centralized management
• Open standards : SQL, ODBC, LDAP, Web Services XML, …
• Market players : Exchange, Lotus Notes, Active Directory, OCS, …
• Market trends : VMWare, TSE, Citrix, …
d
NO client :
• OS independent
• NO installation on client
• NO maintenance on client
Easy deployment & management
© Aastra – 2011

20. Aastra UC : system architecture
Server based system, no client installation required
twp-servertws_callerTWS_Loader.exe Communication Server
« UC Server »
LAN/WAN
Communication
Gateway
Easy deployment & management
© Aastra – 2011

21. UC in a nutshell
© Aastra – 2011

22. Agenda
Unified Communications
Intelligent routering (Aastra Communication Portal = ACP)
Aastra Mobility: IP-dect
© Aastra – 2011

23. Wat is intelligente routering?
© Aastra – 2011

24. Examples of usage :
Customer Services
• call origin recognition, throughout the different sites
• Different opening hours
• Overflow throughout lot of services
• Permanent services, external permanency
“Jukebox”
• Many different welcome messages depending hour of day and sites
European emergency center
• chemical disasters,
• monitored transfer of international calls to local permanency
Order intake
• Automated exhaustive customer identification and number look up
• Skill based routing based on database information
• International calls
Self service :
• Follow-up status purchase and delivery
• Meterstanden electriciteit, gas, water, ….
© Aastra – 2011

25. On-demand Conferences / Outbound IVR
New feature, initial Need
The initial request:
• A power plant security agent calls the emergency number
• The ACP server simultaneously dials two persons
> One fireman and one nurse, needs to confirm by “ # ”
• Each person who answers is instantly put in a conference with the others
+++
Fireman
Security agent
ACP server
Nurse
© Aastra – 2011

26. On-demand Conferences / Outbound IVR
Examples of Usages (1/2)
On-demand conference usages:
• Emergency number :
> Possibility f.i. to ring multiple numbers at a time for each skill and add in
conference only the first one who answers and confirms, …
> Activate presence via simple dial in nr
• Subway stations monitoring from a control center:
> A control agent clicks on the subway map and instantly enters in a
conference with interphones of the station
• Complex call transfers:
> "Transfer" a caller to one person by ringing multiple numbers simultaneously
and establish a conference with the first one who answers and confirms
© Aastra – 2011

27. On-demand Conferences and Outbound IVR
Examples of Usages (2/2)
Outbound IVR usages:
• On-site technicians notification:
> Upon arrival of an e-mail, send an outbound voice call to a technician, play
text-to-speech messages and gather DTMF input
• B2C IVR:
> Play IVR notification to customer when his magazine subscription has to be
renewed
• Integrated through Web Services in the company’s back office
• Possibility for the customer to renew his subscription thanks to DTMF
confirmation
> Play password over the phone in order to secure customer identification on a
website
•…
© Aastra – 2011

28. Agenda
Unified Communications
Intelligent routering (Aastra Communication Portal = ACP)
Aastra Mobility: IP-dect
© Aastra – 2011

29. IP DECT
© Aastra – 2011

30. IP DECT architecture overview
Remote site 1
Central Network
Management
LAN
Benefits :
• 100% Aastra equipment
• Re-use existing Aastra DECT sets
• Best of 2 worlds
• Easy deployment
WAN • Use data cabling
• PoE
• Same coverage DECT
• Localisation sets
• Call By Name
ISDN
Aastra 5000
ISDN
Remote site 2
© Aastra – 2011

31. IP DECT : enhancements
Usage
• New A6xxd mobile phone ergonomics
• Access to the Aastra 5000 LDAP directory during the communication
• Personal directory management with synchronization on a PC phonebook.
• Enhanced audio quality (DECT XQ) in environments with metal obstacles
• Written messages between DECT A6xxd mobiles
Architecture
• DECT XXL: up to 2048 base stations and more than 4 500 mobile phones
• Increased security: OMM redundancy
© Aastra – 2011

32. IP DECT : enhancements
Advanced services
• Alarms notification
• Location of phones
• OMM openess (XML Interface)
> for third party applications (alarms, messages, location)
© Aastra – 2011

33. IP DECT : Alarm notification
Events DECT Notification
Fire detection, sensors, patients calls,… Free or busy phone, hunting groups
Acknowledgement
Administration, notification follow-up, archiving
© Aastra – 2011

34. IP DECT : users location
Real time mobile phones supervision
Aastra 6xxd
• Global or detailed building plan
Users movement log
Emergency call traces
• PC alarm ring toggle
• Alarm processing scenarios (e-mail, calls, etc.)
• Emergency call log
Statistics
Archiving
Web server access,
© Aastra – 2011

35. IP DECT : Benefits
Users mobility inside the Enterprise
• Radio coverage (roaming +handover)
• Remote sites (no gateways required)
Users reactivity
• Industrial process: alerts in the industrial chain
• Hospitals: patients supervision
Increased users security
• Isolated worker assistance services
• Simplified location of users
• Alerting of people near the user
• Faster reaction
Tracking, bvb nachtbewaking
© Aastra – 2011

36. Thank you!
© Aastra – 2011