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How Social Networking Is A Positive Force For Consumers<br />By Christopher Trotzuk<br />Made By Christopher Trotzuk<br />
When You Have A Problem With A Company What Can You Do??!!<br />Made By Christopher Trotzuk<br />
Call Customer Service Hot line<br />Made By Christopher Trotzuk<br />
See Customer Service At Their Store<br />Made By Christopher Trotzuk<br />
Made By Christopher Trotzuk<br />
Today We Now Have More Options<br />Made By Christopher Trotzuk<br />
These Options Use Social Networking Sites Like........<br />Made By Christopher Trotzuk<br />
Free social networking micro-blogging service <br />Lets users read and send “tweets”<br />Tweets =Short text based post<b...
Good For Consumers Because......<br />Made By Christopher Trotzuk<br />
Tweet Estate<br />DJ Waldow never thought it would be possible to sell his home due to the economy<br />Thought and tweete...
Tweet Estate<br />Tweeted link, where house’s info was <br />Week later 400 people clicked the link to his house site<br /...
Selling DJ’s House Is Just One Thing Twitter Does<br />Twitter’s Main Purpose Is To Spread The Word About Anything And Eve...
Look at this next picture. Everyone here is connected in some way. One person tweets something and then their followers re...
Made By Christopher Trotzuk<br />
Example of a tweeted story<br />Made By Christopher Trotzuk<br />
Video sharing website <br />Wide variety of user filmed video content, movie clips, TV shows and music videos <br />Most o...
Good For Consumers Because......<br />Made By Christopher Trotzuk<br />
Dave Carroll: Musician<br />Flew United Airlines, saw outside plane, flight crew threw his guitar case on ground<br />When...
Posted on YouTube, has 7.5 million views<br />After video became viral, United apologized,  offered his band free flights<...
Social Networking News Site<br />Made for people to discover/share content from anywhere on the internet<br />Users submit...
Good For Consumers Because......<br />Made By Christopher Trotzuk<br />
Matt’s Best Buy Experience<br />Best Buy has amazing deal on site!!!<br />Made By Christopher Trotzuk<br />
Matt orders 5 online<br />When gets to store for pickup, manager tells him order has to be cancelled because of pricing ch...
Wrote story on consumerist.com<br />Posted link on Digg.com<br />Technology Podcast Diggnation talked about story<br />Ver...
Worldwide social networking sites<br />Put together because of many similarities like..<br />Allows you to add friends, se...
Good For Consumers Because......<br />Made By Christopher Trotzuk<br />
Customer Help On Facebook?<br />When people have good or bad comments with companies they should join groups on Facebook<b...
Made By Christopher Trotzuk<br />
Companies like Best Buy for example have fired employees based on a lot of user responses<br />They have also found out ho...
Aren’t you glad you got so see this awesome presentation?<br />Now you will know what to do after Best Buy says they won’t...
“TWEET”<br />With<br />Made By Christopher Trotzuk<br />
Join A Group Or Be A Fan <br />With<br />Made By Christopher Trotzuk<br />
Digg A Story<br />On<br />.com<br />Made By Christopher Trotzuk<br />
Make A <br />Video Blog<br />On<br />Made By Christopher Trotzuk<br />
Now You Know Why Social Networking Is A Positive Force For Consumers<br />Made By Christopher Trotzuk<br />
Thank YouFor Watching<br />Made By Christopher Trotzuk<br />
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How Social Networking Is A Positive Force For Consumers

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This is my powerpoint passion project.It is on how social networking is a positive force for consumers.

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How Social Networking Is A Positive Force For Consumers

  1. 1. How Social Networking Is A Positive Force For Consumers<br />By Christopher Trotzuk<br />Made By Christopher Trotzuk<br />
  2. 2. When You Have A Problem With A Company What Can You Do??!!<br />Made By Christopher Trotzuk<br />
  3. 3. Call Customer Service Hot line<br />Made By Christopher Trotzuk<br />
  4. 4. See Customer Service At Their Store<br />Made By Christopher Trotzuk<br />
  5. 5. Made By Christopher Trotzuk<br />
  6. 6. Today We Now Have More Options<br />Made By Christopher Trotzuk<br />
  7. 7. These Options Use Social Networking Sites Like........<br />Made By Christopher Trotzuk<br />
  8. 8. Free social networking micro-blogging service <br />Lets users read and send “tweets”<br />Tweets =Short text based post<br />Tweet is under 140 characters <br />People subscribe to their friends, become their followers<br />“TWEET”<br />Made By Christopher Trotzuk<br />
  9. 9. Good For Consumers Because......<br />Made By Christopher Trotzuk<br />
  10. 10. Tweet Estate<br />DJ Waldow never thought it would be possible to sell his home due to the economy<br />Thought and tweeted<br />&quot;Is it possible to leverage power of Twitter to sell our house?&quot;<br />Made By Christopher Trotzuk<br />
  11. 11. Tweet Estate<br />Tweeted link, where house’s info was <br />Week later 400 people clicked the link to his house site<br />He sold his house in record time: just over a week <br />Made By Christopher Trotzuk<br />
  12. 12. Selling DJ’s House Is Just One Thing Twitter Does<br />Twitter’s Main Purpose Is To Spread The Word About Anything And Everything <br />Made By Christopher Trotzuk<br />
  13. 13. Look at this next picture. Everyone here is connected in some way. One person tweets something and then their followers re-tweet it. The word spreads fast with twitter<br />Made By Christopher Trotzuk<br />
  14. 14. Made By Christopher Trotzuk<br />
  15. 15. Example of a tweeted story<br />Made By Christopher Trotzuk<br />
  16. 16. Video sharing website <br />Wide variety of user filmed video content, movie clips, TV shows and music videos <br />Most of the content on YouTube has been uploaded by regular people <br />A huge part of YouTube is when users post videos of themselves for their video blog<br />Made By Christopher Trotzuk<br />
  17. 17. Good For Consumers Because......<br />Made By Christopher Trotzuk<br />
  18. 18. Dave Carroll: Musician<br />Flew United Airlines, saw outside plane, flight crew threw his guitar case on ground<br />When he got case, guitar neck was broken<br />United denied they broke it and would not pay to fix $2500 guitar<br />Dave took action so his band made a song about their bad experience <br />Made By Christopher Trotzuk<br />
  19. 19. Posted on YouTube, has 7.5 million views<br />After video became viral, United apologized, offered his band free flights<br />Band estimated fan base gained 20X<br />Click Video To play<br />Made By Christopher Trotzuk<br />
  20. 20. Social Networking News Site<br />Made for people to discover/share content from anywhere on the internet<br />Users submit links and stories for other to “digg” which means to like<br />Made By Christopher Trotzuk<br />
  21. 21. Good For Consumers Because......<br />Made By Christopher Trotzuk<br />
  22. 22. Matt’s Best Buy Experience<br />Best Buy has amazing deal on site!!!<br />Made By Christopher Trotzuk<br />
  23. 23. Matt orders 5 online<br />When gets to store for pickup, manager tells him order has to be cancelled because of pricing change<br />Didn&apos;t notify Matt, law states they have to honour order<br />Manager says you are not leaving the store with the flash drives<br />Manager cancels the order right in front without Matt’s say so and makes him leave store<br />Phoned customer service, went to customer service at store and wrote a letter<br />Used social networking to his advantage...<br />Made By Christopher Trotzuk<br />
  24. 24. Wrote story on consumerist.com<br />Posted link on Digg.com<br />Technology Podcast Diggnation talked about story<br />Very bad press for Best Buy, sent Matt $100 giftcard<br />Click video below to play<br />Made By Christopher Trotzuk<br />
  25. 25. Worldwide social networking sites<br />Put together because of many similarities like..<br />Allows you to add friends, send messages, update your personal info or space and lots more <br />You can even join networks and groups/pages<br />Made By Christopher Trotzuk<br />
  26. 26. Good For Consumers Because......<br />Made By Christopher Trotzuk<br />
  27. 27. Customer Help On Facebook?<br />When people have good or bad comments with companies they should join groups on Facebook<br />They can tell other consumers their experience<br />Look at this post Mike made on Best Buy’s page<br />He got help, but he now knows Best Buy cares <br />Made By Christopher Trotzuk<br />
  28. 28. Made By Christopher Trotzuk<br />
  29. 29. Companies like Best Buy for example have fired employees based on a lot of user responses<br />They have also found out how to run their company better by reading posts on...<br />Good For You And Them<br />Made By Christopher Trotzuk<br />
  30. 30. Aren’t you glad you got so see this awesome presentation?<br />Now you will know what to do after Best Buy says they won’t give you your product that you ordered online because of a last minute price change.<br />Made By Christopher Trotzuk<br />
  31. 31. “TWEET”<br />With<br />Made By Christopher Trotzuk<br />
  32. 32. Join A Group Or Be A Fan <br />With<br />Made By Christopher Trotzuk<br />
  33. 33. Digg A Story<br />On<br />.com<br />Made By Christopher Trotzuk<br />
  34. 34. Make A <br />Video Blog<br />On<br />Made By Christopher Trotzuk<br />
  35. 35. Now You Know Why Social Networking Is A Positive Force For Consumers<br />Made By Christopher Trotzuk<br />
  36. 36. Thank YouFor Watching<br />Made By Christopher Trotzuk<br />

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