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Getting	Ahead	of	the	Curve:		
How	the	Caltech	Library	succeeds	in	resource	sharing	and	
fulfillment	
	
David	McCaslin	
Head	of	Access	&	Fulfillment	Services	
david@library.caltech.edu
Agenda
•  About	Caltech	
•  Landscape	of	the	Caltech	Library,	resource	sharing,	
and	academic	publishing	
•  What	did	we	do?	
•  Findings	
•  Conclusion	/	Next	steps?
•  Established	in	1891	
•  34	Nobel	Laureates		
•  #1	in	World	University	Rankings	(from	Times	Higher	Education)	from	2011-2016	
•  979	undergraduate	/	1,261	graduate	students	
•  300	professorial	faculty	/	600+	research	scholars
•  6	Libraries	on	campus	
•  46	total	staff	and	librarians	
•  $5	million	budget
Annual	
increases	to	
journal	
subscriptions	
Stagnant	
collection	
budgets	
Pressure	for	
libraries	to	
provide	"new"	
types	of	spaces	
Increased	reliance	
on	resource	
sharing	to	fill	
resource	gaps
Pre - 2015
•  Charged	our	users	$6.50	for	each	request	
•  Interlibrary	loan	returnable	(books)	
•  Interlibrary	loan	non-returnable		(articles,	book	
chapters)	
•  Document	Delivery	(our	own	holdings	to	our	users)	
•  Charging	our	patrons	set	a	standard	
•  Flat	budgets	since	2004	
•  Gaps	in	budget	addressed	year	to	year
Pre - 2015
•  Charged	our	users	$6.50	for	each	request	
•  Interlibrary	loan	returnable	(books)	
•  Interlibrary	loan	non-returnable		(articles,	book	chapters)	
•  Document	Delivery	(our	own	holdings	to	our	users)	
•  Charging	our	patrons	set	a	standard	
•  Flat	budgets	since	2004	
•  Gaps	in	budget	addressed	year	to	year
Pre - 2015
•  Charged	our	users	$6.50	for	each	request	
•  Interlibrary	loan	returnable	(books)	
•  Interlibrary	loan	non-returnable		(articles,	book	chapters)	
•  Document	Delivery	(our	own	holdings	to	our	users)	
•  Charging	our	patrons	set	a	standard	
•  Flat	budgets	since	2004	
•  Gaps	in	budget	addressed	year	to	year
Pre - 2015
•  Charged	our	users	$6.50	for	each	request	
•  Interlibrary	loan	returnable	(books)	
•  Interlibrary	loan	non-returnable		(articles,	book	chapters)	
•  Document	Delivery	(our	own	holdings	to	our	users)	
•  Charging	our	patrons	set	a	standard	
•  Flat	budgets	since	2004	
•  Gaps	in	budget	addressed	year	to	year
Big changes
• Change	in	Library	leadership	
• Added	resource	sharing	partners	
• Space	issues	–	but	no	net	effect	
• Financial	realities
What did we do?
• Challenge	the	status	quo		
•  Break	the	”big”	deals	
•  Move	to	a	title	by	title	subscription	model	
•  Tell	users	what	articles	costs	
• Removed	the	DocuServe	fee	to	our	own	patrons	
• Canceled	600+	electronic	journal	subscriptions
Commitment to fulfillment through DocuServe
•  ”Just	in	case”	model	of	subscriptions	to	an	”On	demand”	access	model	
•  Increased	investment	into	DocuServe		
•  All	articles	and	book	requests	will	remain	free	to	campus	
•  Add	tokens	or	deposits	to	certain	publishers/vendors		
•  Priority	placed	on	maintaining	a	short	turnaround	time		
•  Introduce	RUSH	article	service
What is RUSH?
• It’s	really	Reprints	Desk	
• Unmediated		
• Tied	in	with	our	holdings	and	link	resolver	
• User	chooses:	DocuServe	or	RUSH
0	
1	000	
2	000	
3	000	
4	000	
5	000	
6	000	
7	000	
8	000	
9	000	
2014-15	 2015-16	 2016-17	
Interlibrary	loan	articles	borrowed
651
651	
7.5%
651	
7.5%	
39%
651	
7.5%	
39%	
61%
Factors
• Canceled	content	–	2016-forward	
• Getting	it	elsewhere?	
• Did	we	over-subscribe?
Turnaround time
RUSH requests 2016-17 academic year
•  145	RUSH	requests	(BUT	2017-18	academic	year	already	has	99)	
•  Caltech	users	chose	RUSH	2%	of	the	time	(vs.	Docuserve’s	98%)	
•  Average	turnaround	time	=	22	minutes	
•  42%	filled	in	under	5	minutes	
•  53%	filled	in	under	10	minutes	
•  67%	filled	in	under	20	minutes	
•  74%	filled	in	under	30	minutes	
•  83%	filled	in	under	60	minutes	
•  17%	took	over	60	minutes	to	fulfill	
•  10%	of	RUSH	requests	came	from	canceled	or	removed	titles		
•  Positive	feedback	from	users
Next steps
•  Continue:	investment	into	interlibrary	loan/resource	
sharing	unit	AND	review	our	journal	subscriptions		
•  Concern:	stability	in	RUSH	service	(will	it	get	too	
popular?)	and	interlibrary	loan	supply	model	
•  Benefit:	increased	budget	flexibility
Mille merci!
Special	Thanks	to	Kristin	Antelman	and	Heather	Wilson	
for	providing	the	support	and	data	for	this	presentation	
	
	
Any	questions?	
	
	
David	McCaslin	
djm@caltech.edu

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