Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Customer Service Measurement Ltd


Published on

Customer Service Measurement Ltd, our ethos, process, clients, services and outcomes.

Published in: Business
  • Be the first to comment

Customer Service Measurement Ltd

  1. 1. Customer Service Measurement Ltd.
  2. 2. Our Clients 2
  3. 3. Membership OrganisationsConsumer Brands Software Publishing ManufacturersPublic Sector Education Our Clients 2
  4. 4. • Understand your business challenge• Articulate “End Game”• Design & action programme Research• Deliver insight CSM Commercial• Reduce your risks IT Business Thinking• 3 Practical actions• Empower you to achieve your goals Our Approach 3
  5. 5. Dashboard - InsightMonitor 4
  6. 6. Capture Live Report Action W.W.W MD / Board Regional Manager Multi Point Data Capture Live Report 6
  7. 7. Capture Live Report Action W.W.W MD / Board Regional Manager Imagine the right insight delivered to the right people at the right time. Multi Point Data Capture Live Report 6
  8. 8. Customer Experience W.W.W Manager Praise Individual CRM System Team Leader Service RecoveryCustomer Experience... Managed by Customer Positive or Negativetransactional trigger..! Service Professional Customer Experience remote, personal or managed, and tracked. auto. 7
  9. 9. Retailer ConsumerBrand B2B B2C Where are your relationships? 7
  10. 10. INCREASE SALES or REDUCED COSTS• Capture contact data• Reason to engage• Build relationships• Identify customer needs• Product feedback• Staff performance• Support network relationships Business Outcomes 8
  11. 11. Q&ACustomer Service Measurement LtdOakleigh 113 9989 9