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CSC Corporate Responsibility Report 2012


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We welcome you to CSC's fourth annual Corporate Responsibility Report, Forward Together. During a transformational year for the Company, we continued to improve our social and environmental performance. Again this year you may download the full report or sections of particular interest to you. Simply click on the appropriate section on the left. We encourage you to provide us feedback on the report as we constantly strive to improve. What are we doing well? Where could we do better? Do you have suggestions for our future report? Let us know what you think by filling out our simple feedback form.

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CSC Corporate Responsibility Report 2012

  1. 1. global Responsibility better business, better worldFORWARD TOGETHERC o r p o r at e R e s p o n s i b i l i t y R e p o r t 2 0 1 2
  2. 2. TABLE OF CONTENTS Progress . . . . . . . . . . . . . . . . . . 2 Community . . . . . . . . . . . . . . . . 4 Employees . . . . . . . . . . . . . . . .8 . Clients . . . . . . . . . . . . . . . . . . . 12 Environment . . . . . . . . . . . . . . .14 Governance . . . . . . . . . . . . . . . . 18 Forward . . . . . . . . . . . . . . . . . . 212 CSC 2012 Corporate responsibility Report
  3. 3. A MESSAGE FROMMIKE LAWRIEWe began 2012 on a particularly chal- and rejuvenated efforts in employee connect their IT skills to nonprofitlenging note for our company. Today, and community engagement have organizations needing help with ITwe are managing ourselves through a become invaluable assets to maintain projects. Our community efforts havedifficult economy and engaging fully client satisfaction and position us as a had a positive impact on employeein a dramatic turnaround that will global IT business leader. We continue morale and effectiveness, and weensure our sustainability. Throughout, to demonstrate our commitments are proud when our employeeshowever, corporate responsibility (CR) to societies across the globe and to give their time and efforts to helphas remained an important compo- provide resources for our 96,000 others. Being responsible corporatenent of success and strength for our employees in 90 countries to learn, citizens connects our own employees,company as we continue to integrate grow and thrive, with opportunities for our greater communities and oursustainable practices and behavior career advancement and giving back valued clients and shareholders, andinto our global operations. CSC’s vital- to the greater community. improves all of our relationships.ity is inextricably connected to theemployees, communities and envi- We are proud to note our continued With this fourth annual publicationronments in which we operate, and progress on both our environmental of the CSC Corporate Responsibilitycommitting to the key components of and social commitments. One area Report, we are proud to share withCR is not only responsible but critical of particular focus is our successful you our latest progress as we strivefor sustainable business practices. increase in employee engagement for greater sustainability and CR programs such as the CSC Global leadership. As we continue to growIn today’s business climate, the defini- Get Fit Challenge. This program in corporate responsibility, we willtion of “success” is becoming more mobilized employees around the achieve a new caliber of success incomplex. It is simply not enough world to increase their daily physical our transforming industry.for a company to be focused solely activity, resulting in the Americanon near-term financial results. With Heart Association recognizing us as athe increasing growth of the global Gold Level Fit-Friendly Company. Oneconomy, our stakeholders want to a worldwide community level, CSCensure that CSC has broadened our Gives Back worked with ChildFundscope of success to demonstrate that International to support and connectwe are responsible corporate citizens with impoverished children in severaland can also sustain long-term finan- regions throughout the world, and Mike Lawriecial success. Greater transparency in our NPower Community Corps President and Chief Executive Officerreporting, heightened sustainability program allowed employees to CSC 2012 Corporate responsibility Report 1
  4. 4. progressForward TogetherWe have achieved significant progressas corporate citizens during a difficultyear. It take s the commitment ofdedicated global employees, livingour passions every day in the workwe perform for our clients and in thecommunities in which we live and work.We are all on a journey to reinvigoratebusiness growth at CSC, and we are allmoving forward together.PROGRESS IT skills to nonprofit needs. We • Clients. By leveraging our CR strive to make powerful, tangible efforts to include our clients,In the face of serious fiscal and differences in the communities in we responded this year to moremacroeconomic headwinds this year, which we live and work. client requests for sustainabilitywe achieved significant progress in support, thereby strengthening theour social and environmental perfor- • Employees. We successfully foundations of trust we create withmance. Corporate responsibility (CR) launched our Global Get Fit the organizations we serve. We arestrategically ties the expansive inter- Challenge, which involved committed to practices that buildests of our company with community more than 1,000 employees forming our client relationships for long-engagement, employee wellbeing, global teams to track and increase term viability and sustainability.environmental sustainability, client their physical activity. We know wecollaboration and ethical governance. are only as strong as the dedicated • Environment. We expanded ourOur CR framework organizes our con- employees who form our company, greenhouse gas emissions reportingtinued commitment to act responsibly. and we encourage healthy living to 45% more sites and completedWe are proud to share with you CSC Corporate Responsibility Framework our as a result.accomplishments in CR, which wereachieved by our global team. CSC Giving PrioritiesA few highlights ENVIRONMENT • Educationfrom the year • Reducing COMMUNITY • Philanthropy • Environment • Child Welfare Carbon Footprint • Green IT • Community Service • Persons with • Facilities • Pro Bono Disabilities• Community. We expanded CSC • Recycling • Wounded Warriors • Supply Gives Back, our community Chain investment program, through CLIENTS GOVERNANCE a collaboration with ChildFund • Innovative • Risk Management Solutions • Board of Directors International, connecting employee • Customer • Audit Committee CR Board Satisfaction • Ethical & Legal • Philanthropy teams globally to support • Alliances and • CR Governance Subcommittee Partners • Financial • Environment impoverished children. In addition, Reporting Subcommittee CR Council we launched a collaboration with EMPLOYEES CR Office • Engagement the nonprofit NPower to use the • Diversity • Learning & organization’s Community Corps Development • Health & Safety program, which matches employee • Human Rights • Rewards CSC Proprietary and Confidential August 23, 2012 12 CSC 2012 Corporate responsibility Report
  5. 5. pro gressprogressMAKING A POWERFULDIFFERENCE our third global submission of supply chain practices. These policy their CR standards. We received the Carbon Disclosure Project. statements represent a further step high rankings in environmental We are confident that improving in our CR progress. management and the development measurement and transparency in of strategies to allocate and our emissions is an integral step in conserve resources. reducing them. Recognitions • American Heart Association• Governance, Measurement and Fit-Friendly Company. CSC As a result of this progress, we Reporting. The promotion of a was recognized with Gold Level received a series of awards and corporate culture of ethics and Achievement for our dedication to recognitions for our CR efforts this compliance has been enhanced employee health and wellness. The year, including: by the newly appointed Chief American Heart Association (AHA) Ethics and Compliance Officer, • Business in the Community Gold qualifying criteria identified wellness who reports directly to the Audit Ranking. Business in the Community through promoting physical Committee of the CSC Board (BITC) is an international network of activity, providing nutritious food of Directors. This demonstrates responsible businesses committed options and integrating health into our commitment to programs to to a sustainable future for people corporate culture. prevent and detect organizational and the planet. As a BITC member, misconduct. • CR Magazine Best Corporate CSC is committed to advancing Citizens in Government responsible business practices that Contracting. For the second benefit society. BITC recognized year in a row, CSC was namedTransparency our CR achievements in the UK one of the Top 10 companies by presenting us with a Gold for performance as a CorporateIn our continuing effort to enhance performance band — a continued Citizen in Government Contractingtransparency and accountability, we improvement from our Silver for 2012 by CR Magazine. Thecreated detailed policy statements to performance last year, and Bronze Government Contracting Listguide our management, employees, award the year before. methodology measures and ranksstakeholders and vendors on CSC’s • FTSE4Good Index Series. We were the transparency and accountabilityethical and business principles in recognized for a third consecutive of publicly traded firms.key areas such as environmentalsustainability, health and safety, year by the FTSE4Good Indexhuman rights and responsible Series, which honors companies for CSC 2012 Corporate responsibility Report 3
  6. 6. communityCSC GIVES BACKOne far-reaching program integrates all ourstrategic community investment efforts in commdozens of countries, from India to Haiti, fromthe UK to Vietnam and from the United Statesto Australia. By teaming up to give our time,energy, creativity and monetary support to thecommunities where we live and work, around theglobe, we move forward with positive changesthat help people and our world grow stronger,find new possibilities, and achieve progress anddreams. That’s the power of CSC Gives Back. TEAMING UP. GIVING BACK. FORWARD TOGETHER.Stronger Communities, During the initial 5-month effort, we education, food shortage, microfinanceBetter World raised $32,000, with $22,000 con- and medicine in Mombasa and tributed by employees. Subsequently, surrounding areas.We envision greater things and make employees formed teams to assistthem real over the long term, for three communities, in Africa, India Relief for Quake-Damaged Schoolspeople and the communities they and the United States, over the next Following the devastating earthquakecall home. 2 years. The teams support children, and tsunami in Japan on March 11, their families and their community, and 2011, our employees in Japan, VietnamAiding the Youngest in Our World and other countries donated more will also fund a community projectThis year, through CSC Gives Back, than $28,000 to the recovery effort. providing relief for their most press-we launched a coordinated effort with Because schools were in especially ing need. The second phase of thisChildFund International to focus CSC great need as they worked to restore program will enable us to extend theresources on the children and families services under demanding conditions, financial commitment and collaboratemost affected by such challenges as our teams traveled to schools in as we focus on long-term partnershipsthe famine in Africa, drought in Haiti affected areas to deliver a range of that support children in need.and flooding in the United States and relief supplies, from face masks andAustralia. With our employees around Forging Bonds, Transforming clothes, to desks and chairs, to DVDthe world mobilizing to respond to Lives in Africa players, basketballs and other itemsthe challenges these events pose, Through our work with the U.S. Navy to requested by the children.we created the CSC Gives Back implement SureTrak range monitoringGlobal Challenge to concentrate our systems in developing countries thisefforts and make a greater difference year, we found opportunities to help Measuring Our Commitmentfor affected families and their rebuild schools, finance developmentcommunities. projects and in other ways strengthen Thousands participated in communities in Africa. In São Tomé and our “Give Blood. Give Life.” program Príncipe in Central Africa, we provided business training, health education, 15 country locations hosting microfinance and food assistance to blood drives families, and we installed electricity and water services and provided 332 units collected at a single event uniforms, shoes and other supplies to an elementary 18,327 units donated since school. In southern Kenya, we the 2009 inception of the program carried out projects related to4 CSC 2012 Corporate responsibility Report
  7. 7. co m m uni t ymmunity Cultivating the STEM Future • We helped improve access to Powerful Collaboration For more than 50 years, the science, STEM careers for young people in NPower plays an essential role in the U.S. technology, engineering and the UK through our participation nonprofit sector by creating connections mathematics (STEM) disciplines in the STEMNET initiative, with among socially responsible businesses have enabled our professionals programs that included hands-on and nonprofits. As a sponsor and national to innovate and transform the learning experiences at CSC sites. corporate underwriter, we support client enterprise while driving our • We sponsored a student team NPower’s critical work in two key ways: business growth. In recognition of the importance of these skill sets, from Wright State University • By using NPower’s innovative we formed a dedicated CSC STEM that designed and built a radio- Community Corps tool, several Council this year to coordinate and controlled aircraft as part of a national aerospace engineering hundred CSC employees from around drive the progress of our STEM competition. the world donated more than 100 activities worldwide, realizing pro bono hours of expertise in Web key achievements: • We sponsored and provided development and other skill areas to • As a Gold Sponsor of the volunteers for the 66th Annual nonprofits that support persons with project, STEM Fair in Washington, DC, disabilities and promote adult literacy, we provided support that helps to enable students in grades 6 among others. stakeholders across the United through 12 to showcase their States connect, share best research skills. • We provided NPower with help desk practices and promote effective expertise to ensure the quality and approaches to STEM education reliability of its service for nonprofits at all levels. that wish to outsource their day- to-day IT operations at reduced rates. Each month, we responded to approximately 1,200 calls from the nonprofits NPower serves. CSC 2012 Corporate responsibility Report 5
  8. 8. communityAt right: From December 2011 throughJanuary 2012, CSC Spain employees collectedover 564 kgs of food and cooking suppliesfor local food banks. CSC Spain matchedemployee donations to contribute more than1,000 kgs of food during the holiday season.Opposite page, top: CSC Jimmy Fund SnowChallenge steering committee team membersMike Antoniazzi, Jim Rosenberg, MarkConnolly and Didier Putzeys at the event.Opposite page, bottom: The radio-controlledaircraft built by the Wright State UniversityAero Design Team, with the leadership of CSC employee Mark Feist.CSC in Vietnam: Local Focus, Global • Women’s Empowerment.Comprehensive Commitments Progress Together with a charitable trustThis year our team in Vietnam built on a that helps young women work We improve the lives of our toward satisfying careers, westrong legacy of charitable outreach with neighbors and the vibrancy of provided underprivileged high-many initiatives to serve children and our communities by taking school students with educationalothers in need, including these efforts: meaningful action the world over. and vocational coaching as well • As part of the Compassionate Houses as access to confidence-boosting India program, we built concrete-and-frame activities like music lessons. Emphasis on Health and homes from scratch for two families Empowerment France affected by poverty and illness and Helping the Visually Impaired This year our diverse CR efforts in lacking access to safe housing. India spanned healthcare, education In France, we sponsored the • On National Children’s Day, we and more: Association Valentin Haüy — one donated gifts and funds to the Be of the world’s oldest associations • Help for Disadvantaged Children. Tho Charity Center, and at Christmas working for the rights, dignity and We supported the Udayan Care we distributed gifts to children at an autonomy of the visually impaired volunteer organization by working orphanage in Ho Chi Minh City. Each — for a pro bono consulting project. with orphaned and disadvantaged quarter we also raised funds to buy During the 5-month engagement, children through a mentorship we helped reorganize and improve food for hungry children. program that prepares youth for the Association’s sales activities, success in the work environment. • In support of Operation Smile Vietnam, which include offering an online we sponsored 30 “smiles,” or the • Improving Health. We were catalog of products to aid the equivalent of $7,000, to fund free actively involved in commu- visually impaired. surgery for economically deprived nity health throughout the year, from taking part in a Glaucoma Spain Vietnamese children born with cleft Caring for the Community Awareness Walk to organizing lips or palates. an eye health camp, and from This year, 35 female members of our creating a Walk for Blood event CSC team in Spain joined with thou- to establishing blood drives in sands of other women to help raise which nearly 1,000 employees $60,000 by running the annual participated.6 CSC 2012 Corporate responsibility Report
  9. 9. co m m uni t y Helping a Charity Expand Its Mission Through our UK Mentoring in the website, and identify strategies for Community program, we helped reaching new donors and increasing the nonprofit Feed the Children UK its revenue base, among other implement a multifaceted strategy types of support. In the past year to rebrand itself, improve donor our UK team fundraised more than outreach and expand its mission $281,000 for charity and gave over to encompass new sustainability 1,000 days of volunteering time to projects. As part of this effort, we charities, nonprofit organizations helped the organization select and in the education sector. a new name (Global Hearts for Children), create a simple and Learn more at modern logo, develop and host in the cloud a new, user-friendlyCarrera de la Mujer 5K in support Australia Conclusionof the Spanish Association Against Cycling to Beat CancerCancer’s efforts to fight breast cancer. From economically disadvantagedIn addition, during our third campaign Our team in Australia assisted with neighborhoods to villages affected byto combat hunger in the Asturias area, Tour de Cure outreach efforts in rural natural disaster, from daycare centerswe donated 1,000 kilograms of rice, areas to increase awareness about to shelters for the homeless, andcooking oil and other staples to food cancer prevention, raised funds to from hospitals to elementary schoolsbanks at Christmas. support Cancer Council Australia, and universities, our 96,000-strong donated books to enable crisis team works together in many placesUnited States support and other services provided and with a growing commitmentMoving Mountains by Lifeline, and fielded a large team of to move our communities forward, cyclists for the 55-mile journey from transforming local engagements intoFor 17 years, the CSC community Sydney to Wollongong to raise money global the northeastern United States for multiple sclerosis (MS) research.has come together for the JimmyFund Snow Challenge — a skiingand auction event that to date hasraised approximately $480,000 forthe Dana-Farber Cancer Institute inBoston. At this year’s event, 15 teamsand more than 80 racers and skiersparticipated, helping to raise$20,000 to support the criticalwork of Dana-Farber on behalfof children and adultswith cancer. CSC 2012 Corporate responsibility Report 7
  10. 10. emp loy eesCapturing Our Future:TogetherOur global workforce teams up everyday to accelerate the development empof our culture of collaboration,opportunity and achievement. Bykeeping promises to each other andto our clients and stakeholders aroundthe world, working together acrossboundaries and delivering resultsbeyond the ordinary, we eliminatebarriers to progress and decisivelymove our business forward.Promoting Wellness, achievement across our workforce. and short clips on a variety of topicsStep by Step Through our active involvement in this and more — approximately 50,000 and other wellness and nutrition pro- hours of training available anytime,We improve access to exercise and grams, CSC earned recognition from anywhere, in 15 languages.wellness activities that strengthen the American Heart Association as athe mind and body to help our global 2012 Gold Level Fit-Friendly Company. Learn at Workteam get fit, stay active and achieve For the fourth straight year, we orga-even more. nized a variety of Learn at Work Day activities to raise awareness about theThe CSC Global Get Fit Challenge Learn and Develop, Create learning tools, resources and meth-This year, participation in our and Collaborate ods available to our employees. Oftencornerstone employee wellness conducted together with CSC train-and exercise program grew four- We expand access to programs that ing associates such as SkillSoft andfold with the addition of 1,000 new help employees and STEM students Redtray, this year’s events includedparticipants and 60 new teams from improve their knowledge of tech- pilots of live online learning programsour workforce in the United States, nology, business and leadership, to as well as training in cloud computingthe UK, India, Vietnam, Australia and develop both their talents and technologies and change manage-other countries. In cities around the their careers. ment best, we exercised individually and on Training Available in 15 Languages —group outings, reporting results as step Anytime, Anywhereunits and sharing support and advice To deepen our business and technol-through our corporate social-media Measuring collaboration ogy expertise, employees accessedenvironment. This friendly competitionhelped participants elevate fitness, millions of hours of training this year through many learning and certifica- 1 award-winning social medialose weight, lower blood pressure environment, C3 tion venues, including our 24x7 onlineand improve overall health through avariety of exercise activities. learning center, CSC Learning Place. 96,000 participants 10,000 community sites, With a personalized format, quickThe CSC Global Get Fit Challenge navigation and a powerful search engine, this award-winning resource blogs and discussion threadsimproved employee access to exer-cise and wellness opportunities while offers over 3,000 courses, over 200 certification exams, more than 20,000 45 million collaborationbuilding teamwork and engage- activities each yearment and supporting a culture of digitized books, hundreds of videos8 CSC 2012 Corporate responsibility Report
  11. 11. e mploy eesployees We Are Innovative. We Are Global. We Are CSC. Diverse Horizons, Created By Employees, Actively Involved, Common Future For Employees Worldwide To enhance our Employee Resource Our employees’ commitment to We harness the energy and creativity Groups — global and regional forums wellness transcends global boundaries. of our diverse global team and suppli- that bring together employees with In Chennai, India, a CSC team trained er base to foster innovation, promote similar professional interests — we extensively for and competed in the inclusion and opportunity, and unite implemented a mentorship program for the greatest possible impact and Synergy Intercorporate Olympiad, which this year to support employee achievement. featured a 200-meter dash and other development. Our Employee events. In Noida, India, we organized Resource Groups include Strength in Diversity, Globally an early-morning cricket league with the following: Around the world, we recognize and weekly matches to promote exercise draw strength from the tremendous • Authentic Leadership helps while encouraging teamwork. In Australia diversity of the CSC team. In India, employees discover their sense of and parts of Europe, we continued to our Sensitization, Engagement, purpose, act in ways that align with support wellness programs, such as Empowerment and Development their core values and behaviors providing employees with bicycles to (SEED) initiative focuses on support- and achieve their goals as leaders ing gender diversity and promoting use for exercise during work breaks. And and team members. the development of women employ- at the annual Corporate Games in the ees through mentoring and training. UK, Europe’s largest corporate multi- We developed the EDGE Diversity sports festival, we served as a Platinum and Inclusion Program to increase Champion Sponsor while also fielding awareness within our Managed a large team that raised approximately Services Sector business unit of the $20,000 for cancer research. importance of diversity as a key busi- ness driver. And employees and their families in India, the United States and many other countries made time to celebrate Diwali this year with fireworks displays, the sharing of homemade treats and a special Diwali lunch featuring vegetarian dishes at our U.S. corporate headquarters. CSC 2012 Corporate responsibility Report 9
  12. 12. emp loy eesAt right: Dr. Freeman A. Hrabowski,President of University of Maryland,Baltimore County, speaks at the BlackEmployee Network’s Black History MonthCelebration.Opposite page: CSC in India co-sponsoredTranscend MP300, a program dedicated toimproving the quality of life of people withvision loss. We distributed 63 MP3 players withvoice recorders to first-year college students.Opposite page, far right: Susan Richmondreceives the American Heart Association’sLifestyle Change Award as part of the 2011Global Get Fit Challenge from Michael Darcy,CSC’s Executive Sponsor of the Challenge. Ability, Opportunity • CSC Black Employee Network • CSC Asian and Pacific Islander and Service (BEN) advances cultural diversity, Network (CAPIN) enables For more than 13 years, CSC has professional development, and the professional successes of partnered with Bender Consulting personal and professional growth members, strengthens CSC’s Services to provide employment through leadership and education, regional capabilities in high- while affording opportunities for growth Asia-Pacific markets and to entry-level professionals with community outreach. This year BEN shares knowledge with similar disabilities. Recently, as part of sponsored, among other events, external organizations. This our joint Employer Assistance and a Black History Month program year CAPIN coordinated CSC’s Resource Network (EARN) initiative, featuring a presentation by sponsorship of an event held by we trained disabled professionals, Dr. Freeman Hrabowski, civil rights the Asian American Leadership, including veterans with disabilities, in youth activist and the distinguished Empowerment and Development our Remedy Academy in Blythewood, President of the University of organization, which creates North Carolina. Following Maryland, Baltimore County programs to support Asian- completion of training, these (UMBC), about STEM in higher American youth. professionals became direct education and other topics. • CSC Young Professional Resource CSC associates, and they • CSC Abilities First Network Group fosters a collaborative now provide services to encourages members of the CSC environment to aid the professional our clients. disability community and allies to development of younger employees. network, share disability-related Goals include facilitating full-time information and create awareness employment transitions and raising about the talents and contributions awareness about generational of CSC employees with disabilities diversity at CSC. This year the group and their families. This year CSC was created a mentorship program for recognized in Profiles in Diversity CSC summer interns. Journal for the success of our disability and inclusion programs. • CSC Gays, Lesbians and Everyone Else (GLEE) promotes awareness about lesbian, gay, bisexual and transgender (LGBT) issues, provides a forum for employees to network, and engages in outreach activities 10 10 CSC 2012 Corporate responsibility Report
  13. 13. e mploy ees Measuring Our Commitment 1,300 Global Get Fit Challenge participants 3 million steps averaged by the top team 6.5 million steps averaged by the top participant 564,431,739 steps overall — the equivalent of walking from Earth to the moon that reinforce CSC’s standing as an Opportunity, Expanded LGBT-friendly organization. This year GLEE’s executive sponsor provided Greater inclusiveness leads to more effective hiring practices 8,000+ veterans are now part of the global CSC team thought leadership in the media and a stronger global workforce. about LGBT issues in the workplace. By adopting our version of the Rooney Rule — which requires• CSC Hispanic Network advocates National Football League teams to cultural appreciation and offers interview minority coach candidates Conclusion networking opportunities for CSC’s — we expanded opportunities for Hispanic community. Members historically underrepresented groups Whether it’s supporting wellness to are encouraged to volunteer in hiring searches for directors and improve employee health; promoting and take advantage of cultural vice presidents and reduced the workforce diversity to keep pace experiences within their respective likelihood that qualified candidates with the diversity of our client base; regions. In 2012 CSC Hispanic would be overlooked. ensuring opportunities to network, Network executive sponsor Jose learn and grow; or recruiting or Jimenez was named Chief Diversity Service to Those Who Serve hiring veterans and their families, we Officer of the Year by the Latinos Through our military recruitment measure the success of our employee in Information Sciences and program, we reached out to initiatives in the promises we keep, Technology Association (LISTA). wounded warriors by participating the results we deliver and the in the Hiring Heroes and Wounded progress we achieve, together.• Women in Leadership is dedicated Warrior Regiment Career Fairs and to attracting, retaining and by partnering with the Warriors to motivating women with deep Work program. In addition, we are industry experience and broad still one of the few organizations perspective, to support our to provide transitional support increasingly global and diverse to active military personnel. Our client base. On International work with the National Military Women’s Day this year, employees Spouse Network, the Military celebrated the achievements and Spouse Employment Program contributions of women with a and Blue Star Families also helps live video webcast of a panel of military spouses realize their distinguished women leaders professional goals. discussing empowerment. CSC 2012 Corporate responsibility Report 11
  14. 14. c lien tsService Driven. Future Ready.At CSC, we measure our client relationshipsnot in transactions but in teamwork,years of service and shared progress inmany areas, from business achievementto community involvement and beyond.Through collaboration, forward-thinkingsolutions and a focus on results, we deliverinnovation, reliable performance and value tohelp our clients evolve and move ahead whileworking together with them to strengthenthe communities we share.Commercial SECTOR: In the Public Sector: Governed UK Royal Mail GroupBusiness of Service by Commitment Delivering for Underserved CommunitiesWe drive efficiency, agility and growth We innovate to enhance stakeholder When Royal Mail sought to boostin collaboration with the world’s lead- service and increase mission effective- agility and avoid the costs associateding companies in every industry. ness cost-effectively. with conventional desktop technology, we helped the organization migrateEducational Testing Service (ETS) NASA Johnson Space Center approximately 30,000 employee emailPutting Educational Innovation Launching Cost-Effective accounts to the cloud. In addition,to the Test Sustainability to ensure the ongoing usefulnessThe world’s largest administrator of When Johnson Space Center (JSC) of its legacy equipment, we helpedstandardized tests, ETS currently relies needed assistance in complying with Royal Mail prepare and donate nearlyon CSC cloud solutions to access on- the NASA sustainability policy as well 3,000 PCs and laptops to schools anddemand computing power that has as sustainability-related Executive charities in underserved communitiesimproved its ability to handle peak Orders, we helped outline a path to in Malawi, Namibia, Ethiopia and Chile.workloads, reduce infrastructure costs more sustainable energy management As a result of this collaboration, Royaland expand into emerging markets. practices. Through this project, we Mail was able to dispose of redundantWhile delivering support that includes helped JSC develop a portfolio of equipment in an environmentallyconsulting and IT security services, we projects exploiting geothermal and responsible manner while alsoalso worked with ETS and computer solar energy as well as new passive- strengthening disadvantagedmaker Lenovo on a study to find out solar lighting systems that magnify communities in developing areas.whether computer-based testing natural light. Our energy managementduring summer breaks can improve solution has delivered cost savings,students’ knowledge retention and including $62,000 in electricity savingsachievement. This research effort may annually; improved energy security; and Thought Leadership:ultimately help educators harness enhanced facility quality while helping Sustaining Innovationstechnology to mitigate learning loss JSC support NASA sustainability goals We identify the latest technologyamong elementary and middle-school of reducing greenhouse gas emissions trends and the best new ideas to helpstudents, reduce re-teaching and and lowering energy intensity. create sustainable client enterprisesincrease schools’ operational efficiency. that deliver results and value for every stakeholder — not just today, but well into the future.12 CSC 2012 Corporate responsibility Report
  15. 15. cli entsclients Transforming the Enterprise, Strengthening Our WorldCloud helping our clients achieve better andThe more agile the enterprise, the bet- faster information delivery that enables “Ultimately, it’s not about words — it’ster it can respond to change, and the well-informed decisions in conjunction about results. At the end of the day, more enduring its success will be. From with a strong data foundation. what have we achieved for our clients?assessment to optimization, we enable And what have we achieved for our the organizations we serve to harness ClimatEdge™ is an innovative new suite shareholders? That must be the the tremendous flexibility and agility of offerings that exploits big data from overriding focus of all we do.” offered by today’s cloud comput- NASA, NOAA and other public sources that, until now, was used primarily by the ing solutions. With CSC BizCloudTM, climate research community. ClimatEdge — Mike Lawrie, President and CloudComputeTM and other offer- helps commodity traders, risk managers Chief Executive Officer, CSCings, we help our clients cut energyconsumption and infrastructure costs and analysts better leverage governmentwhile enabling them to react quickly satellite, modeling and Earth observa-to market shifts and better connect tion data. By exploiting this previouslyemployees and their smart devices to untapped data, ClimatEdge provides Conclusionthe enterprise. In recognition of our the business insights and knowledgecloud capabilities, CSC was named needed to minimize risk and make By helping our clients move aheada “Leader” this year in the very first better-informed financial decisions. with their visions for change andGartner Magic Quadrant for Public success, we also realize advances CybersecurityCloud Infrastructure as a Service (IaaS). in our own business. And working With the rise of “hacktivism” and with them to explore and implementBig Data the increase in nation-sponsored forward-thinking ideas can helpOrganizations can position for long- cyberattacks, organizations are fo- create brighter futures for individualsterm influence and growth by making cusing on new measures to address and their communities. Whenthe most of the massive amounts of today’s escalating threat environ- organizations with energy andenterprise data now available to them ment. We offer flexible options for commitment join forces to collaborate,with the rise of social media. At CSC the advanced malware protection, we achieve much more progresswe continually identify ways to recap- global threat intelligence, situational together than we ever could apart.ture, analyze, use, store and maximize awareness, and governance risk andthe strategic potential of this complex, compliance support our clients needcritically important intelligence about to safeguard critical assets, protectcustomers, the enterprise and the brand equity, and manage risks to amarketplace. With innovative big data sustainable and healthy enterprise —and analytics solutions, we focus on now and in the future. CSC 2012 Corporate responsibility Report 13
  16. 16. en viron men t Reduce. Reuse. Recycle. To ensure appropriate stewardship, we implement our environmental sustainability env efforts with an awareness of the great variety in local environmental priorities and conditions across the regions in which we operate. We think globally while assessing the unique circumstances and sustainability needs in each area where we do business. While local actions may vary, our core principles of Reduce, Reuse and Renew transcend cultures and regions to help renew and provide for the sustainability of communities worldwide. Conserving Resources, portfolio is currently 50% renewable devices support a volume of over Cutting Costs source and 50% pure green energy. 4,500 calls per month, saving millions Following negotiations with our util- of dollars in travel miles and associated We implement carefully planned ity providers, we increased the grid costs. As a strong supporter of tele- reductions and leverage new technol- power supply available at a data working, we enable many employees ogies and methods to cut costs center in the UK. Previously, the site to work remotely, which lessens travel for ourselves and our clients, while relied heavily on self-generated power to the office and other work sites. shrinking our carbon footprint. using fuel oil to meet the data center’s power requirements. The improve- Office Waste Energy All of our facilities have implemented ment cut Scope 1 emissions at the site This year, we commissioned energy- office-waste reduction and recycling by over 4,000 metric tons of carbon efficiency assessments of our key data strategies. For example, 73% of CSC’s dioxide equivalent (CO2e) a year, and center and office locations around UK operational waste was diverted significantly reduced running costs. the world, and we have documented from landfills in 2011, exceeding an- nearly $6 million per year in sav- Travel nual local targets. And at our Europe, ings opportunities. By harnessing Through expanded capabilities and Middle East and Africa (EMEA) head- these powerful opportunities, we are broad application of videoconferenc- quarters in Aldershot, UK, we reached implementing identified efficiency ing and teleconferencing, we reduced a 77% diversion-from-landfill rate and improvements and leveraging best our global business transportation and hope to be close to our original 2015 practices for our facilities. We are also travel by approximately 20% over the target of zero waste to landfill before upgrading the mix of our energy sup- past year. Our nearly 110 in-production the end of FY 2013. ply. For example, CSC’s UK energy high-definition videoconferencing Data Centers Our data centers are a focus of our GHG Emissions from 132 Facilities, 2010 – 2011 energy-reduction efforts because they account for the largest percentage Total of our energy consumption and busi- ness-carbon emissions. In addition to 2011Scope 2 energy assessments, we implemented 2010 a variety of energy-saving measuresScope 1 this year, helping to reduce our carbon emissions and manage our operat- 0 50,000 100,000 150,000 200,000 250,000 300,000 350,000 ing costs. As a result, we are seeing METRIC Tons of C02e 14 CSC 2012 Corporate responsibility Report
  17. 17. e n v i ro nm entvironment Embracing Sustainable Practices, Worldwide improvements in our power usage • Hot/Cold Aisle Containment. We efficiency (PUE) metrics around the use hot/cold aisle containment sys- Measuring Our Commitment world. We have reduced the PUE for tems in many of our data centers. data centers in North America by 8% $6 million in energy- since 2009, resulting in energy savings • Lighting. We installed motion detec- efficiency opportunities documented tor lighting to ensure lights are off of approximately $1 million per year at current electrical rates. Additional when there is no activity. 20% reduction in global business travel and transportation examples of energy-saving initiatives • Grounds. We reduced lawn-mowing include the following: of grounds at many of our $1 million in data center data centers. energy savings • Virtualization, Refresh and Consolidation. Internally CSC in- • Cable Trays. We eliminated much of creased virtualization from 36.85% the under-floor cabling to promote Improved Reporting, to 42.89% over FY 2012. We added better air flow, using cable trays in- Increased Transparency 597 virtual servers, while removing stead. In one data center, we installed 259 physical servers, creating an cable trays above the ceiling tiles. We identified the strengths and weak- estimated savings of $467,000 nesses of our reporting processes and for the year. • Air Flow. We employ blanking panels programs to increase transparency, in server racks, manage subfloor air engagement and our ability to achieve • Chillers. We retrofitted some data flow and use floor tiles in appropri- long-term, sustainable change. centers with new chiller complexes ate locations to promote air flow with variable-frequency drives (VFDs). and eliminate “hot spots” in our CSC is proud to have submitted a computer rooms. response to the Carbon Disclosure • Air-Side Economization. A baseline Project for the third consecutive year comparison of an air-side econo- • Computer Room Temperature. — our second consecutive year with mization project commissioned Most of our data centers have raised a global data set. Our 2011 disclosure and tested this year at one of our room temperatures to a range of score was 75, with a performance data centers indicates $160,000 72 – 76 degrees Fahrenheit score of C. This year, we added data in annual savings. (22 – 24 degrees Celsius) for an additional 60 sites and are • UPS. We replaced legacy UPS sys- now reporting in the following 23 • CRAC Unit Shutdown. In all data tems with new, more efficient ones. countries: Australia, Austria, Brazil, centers, we have shut down redun- Bulgaria, Canada, China, the Czech dant computer room air conditioning Republic, Denmark, France, Germany, (CRAC) units where possible. CSC 2012 Corporate responsibility Report 15
  18. 18. en viron men tAt right: The CSC Binergy Chennaiteam participated in NASSCOMFoundation’s Bring the Change week.Far right, top: More than 30 volunteersfrom our Binergy Chennai team joinedhands with Chennai Trekking Club toclean up the Chennai coastline.Far right, bottom: CSC employees inAustralia listen as an organic gardeningexpert shares her green gardening tips.Opposite page: Our Australia teamhelped collect and recycle 675 kg ofperipheral e-waste — waste and toxicmaterials that could otherwise havebeen sent to landfills.Greening the Fleet India, Ireland, Italy, Japan, Lithuania, In Australia, we met our CO2 emissionsThrough a travel program in the UK, Malaysia, Norway, Singapore, South target with a 26% reduction in annualwe implemented a company car Africa, Sweden, the United Kingdom, emissions from office energy con- the United States and Vietnam. sumption and flights by the end ofsystem to encourage employees CY 2011, based on a 2007 opt for vehicles with lower CO2 Global Utility 2011: 192 locationsemissions. This policy has reduced • 11.4 million square feetthe average CO2 emissions from • 333,000 tons CO2e Learning by Doing136.27 g/km to 127.53 g/km pervehicle as of March 2012, despite • $72 million (USD) We engage with our employees and arethe fleet growing from 674 to 766 • 726,000 MWh moving forward to a stronger, morevehicles. In addition, our UK fleet is innovative and more sustainable CSC. Global Utility 2010: 132 locationsoutperforming the 2011 UK average (baseline year) Growing Awarenessemissions figure for new vehicle • 10.7 million square feet Our Green Champions Team inregistrations of 138.1 g/km, and on • 316,000 tons CO2e Australia organized a pilot workshopaverage already meets both the at our head office where staff could2012 and 2015 European legislative • $68 million (USD) learn how to set up their own organicemissions targets for new vehicle • 737,000 MWh garden and get hands-on plantingregistrations. experience. The event received positive feedback, and a national program is being planned in our Australian offices to further share the merits of organic gardening.16 CSC 2012 Corporate responsibility Report
  19. 19. e n v i ro nm entSpring Cleaning for extra recycling bins were pro-the Digital Age vided and staff were encouragedIn Australia, we found that e-waste to clean up the office. As a result,peripherals, such as laptop batter- our e-waste contractor collectedies, adapters, copper cables and and recycled 675 kg of peripheraldocking stations, were piling up e-waste — waste and toxic materi-around the offices, running the als that could otherwise have beenrisk of being thrown into general sent to landfills. This event helpedwaste bins. With our zero-tolerance raise awareness of e-waste amongapproach to improper disposal of staff and triggered an analysis ofpotentially harmful elements, we current processes, positioning usinitiated an “eSpring Clean Week” to continue diverting e-waste fromwith our e-waste contractors where landfills in the future.Reusing and Recycling Innovative Mobility awareness about energy usage, andE-Waste In Europe, our Baltic employees employees developed quizzes and demonstrated commitment to demonstrations on recycling toWe work with leaders in IT asset making their daily routines greener illustrate how easy it can be to makedisposition around the globe to during European Mobility Week in daily habits greener.ensure that electronic waste from September 2011. The Baltic GreenWayour operations does not find its way team posted signs and created chal-into landfills. lenges to promote smarter and more Conclusion environmentally friendly forms ofDiverting Retired Assets from the transportation, including messages Going forward, we will continue toSolid Waste Stream to forgo the elevator for the stairs, raise the bar for our sustainabilityOur vendor network gives us access and rewarding employees who used efforts. By taking steps to measureto end-to-end IT asset retirement public transportation to get to work. Scope 1 and Scope 2 emissionssolutions, which include data secu- Employees also highlighted the impor- through a unified framework at therity and destruction, redeployment, tance and ease of recycling materials global level, we will consolidateremarketing, lease return, logistics at the office, and encouraged stronger visibility of our operations andmanagement, legislative compliance, efforts to reduce office waste. ultimately put in place actions toand risk and environmental manage- manage and/or adapt to climatement. We vet these solutions through Toward a Greener Workplace change risks. And by investigatingour supply chains to ensure that At a variety of CSC offices around a more comprehensive set of globalall necessary process and quality the globe, we urged our employees targets, we will work toward adoptingaccreditations are in place. Through to take another look at their office other innovative measures over thethese reseller programs, CSC electron- practices to reduce electricity usage next 5 to 10 years.ics were remarketed with maximum and waste. Security notes were leftvalue and brand protection this year, on computerthrough a broad spectrum of sales equipmentchannels and with increasing tech- powered onnological capabilities. In the United without useStates alone, we e-cycled 1.8 million overnightpounds of electronic waste, with a to raiseresulting revenue share of $1.9 million. CSC 2012 Corporate responsibility Report 17
  20. 20. g overnanceCR GovernanceOur CR Governing Board, chaired by the goveVice President of Corporate Responsibility,comprises CSC’s senior-most executivesand meets quarterly to lead our CRprogram, including defining strategicdirection and progress. Our CR Council,chaired by the program’s director andcomprising representatives from eachoperating unit, meets monthly to executeour CR strategy and report on CSC-widestakeholder engagement and CR progress.Trusted to Deliver significant actions; and overseeing our Oversight of Risk talent management and succession ManagementEvery day, we forge bonds of trust planning. The Board discharges itswith the organizations and individuals responsibilities through regularly With specific regard to risk oversight,we serve, aiming beyond the ordinary scheduled meetings, action by written CSC’s management and our directorsto deliver high levels of creativity, consent and other communications combine to provide assurance andinnovation and technical excellence. with management as appropriate. independent reassurance that our risksWe never forget that keeping a are understood and our mitigationspromise is the most important thing are on target.we can do, for the good of our Board Leadership Managementstakeholders and the long-term vitality Structure CSC has an enterprise-level frameworkof our business. for risk management led by CSC’s chief In FY 2012, the Board reviewed itsCSC is committed to maintaining audit executive. The framework organiz- leadership structure and determinedthe highest standards of corporate es CSC’s risks into four discrete domains to separate the offices of Chairmangovernance, which we know are that form an enterprise, or portfolio, and CEO effective upon the com-essential for our sustained success and view of risk. These risk domains include mencement of employment oflong-term stockholder value. strategy, operations, ethics/compli- J. Michael Lawrie as President andThe CSC Board of Directors oversees, ance and reporting. Risks are identified, CEO of the company on March 19,counsels and directs management assessed, reported and, if appropriate, 2012. Effective on that date, Rodneyin the long-term interests of the mitigated in each risk domain. F. Chase became non-executivecompany and our stockholders. Chairman of the Board. The BoardThe Board’s responsibilities include, Board and Board Committees believes that this structure providesbut are not limited to, overseeing CSC’s Vice President of Enterprise independent board leadership and en-the management of our business Risk Management and Internal Audit gagement, as the CEO and Chairmanand the assessment of our business reports to the Audit Committee of the are distinct and separate roles. Withrisks; overseeing the processes Board and the CFO. He is responsible this separation being complementedfor maintaining our integrity with for providing an assessment of the by strong Committee Chairs and ac-regard to our financial statements details of priority risks across the CSC tive engagement by all 10 Directors, portfolio and management’s directionand other public disclosures, and including nine independent Directors, regarding specific mitigation actionscompliance with law and ethics; the Board believes that CSC’s Board either planned or underway. The Auditreviewing and approving our major leadership structure provides effective Committee reports enterprise riskfinancial objectives and strategic oversight of management. management updates to the full Boardand operating plans, and other18 CSC 2012 Corporate responsibility Report
  21. 21. g ov ernancevernance ETHICS. TRANSPARENCY. ACCOUNTABILITY. which, in its oversight role, delegates The president of the North American Our Values Are Clear specific risk management responsi- Public Sector is responsible for bilities to its committees: appointing Group members. The CSC’s corporate values are the core SPRG will meet semiannually, and of who we are, bringing us together in • The Audit Committee oversees other times as desired. It will issue a service to our clients, our shareholders risks related to accounting, financial report to the Board after each meeting. and each other: reporting processes, internal controls and ethics/compliance, Client Focused among other duties. Our success derives from a deep Compensation understanding of our clients, to whom • The Compensation Committee all of CSC is committed to deliver monitors the risks associated During FY 2012, CSC management exceptional service and value. with succession planning and reviewed its executive and non- leadership development as executive (non-sales) compensation Leadership well as those associated with programs and also undertook a We lead from the front, displaying compensation plans. comprehensive global review of our integrity and using facts to sales force compensation programs support our straight talk. We create an • The Nominating/Corporate and determined that none of these environment for positive change built Governance Committee monitors compensation programs encourage the risks related to the company’s on collaboration and trust. or create unnecessary risk taking, and governance structure and processes. none are reasonably likely to have a Execution Excellence material adverse effect on the com- We insist on excellence in all we do pany. In FY 2013, we will further align for clients and ourselves, striving Special Projects our annual incentive compensation always for recognition among the Review Group plans and sales compensation plans leaders in our industry. to support our turnaround strategy. This year the CSC Board of Directors A spiration approved a CSC Special Projects We aspire individually and collectively Review Group (SPRG), responsible to be more tomorrow than we are today. for reviewing, advising on and Measuring Our Commitment monitoring certain classified U.S. Results programs and business opportunities 28 Board meetings in FY12 We accept individual responsibility for that have the potential to pose our commitments and expect to be significant political, legal or business 97% director attendance accountable for results. reputation risks for the company. CSC 2012 Corporate responsibility Report 19
  22. 22. g overnance Ethics and Compliance Office CSC’s Ethics and Compliance professional work environment. employees and all levels of CSC Office (ECO) is chartered by The full text of our Code of management. Our employees are also management policy to promote Conduct is available publicly at encouraged to report concerns to any an organizational culture that of our human resources personnel. encourages ethical conduct and a The ECO is led by a Chief Ethics and And through our OpenLine reporting commitment to compliance with Compliance Officer who reports resource, we maintain an always- CSC’s Code of Business Conduct, directly and independently to the available, multilingual, confidential with internal company policies and Audit Committee of the Board facility for employees and others to with the law. Our Code of Business of Directors. seek ethics and compliance advice Conduct applies to all directors, or to report known or suspected officers and employees of CSC, and In addition, we maintain an violations of the Code, of company covers a range of topics including Open Door policy to promote policy or of the law. The OpenLine confidentiality, avoiding conflicts of an environment of honest and is available publicly at http://www. interest and providing a proper and trustworthy communication between Supply Chain • Disposal of Assets. We follow best Additional InformationPractices sustainability practices for disposing of the IT assets we own. That More information is availableWe commit to supply chain principles includes contracting with outside at Theseto reduce energy consumption and vendors to conduct environmentally materials are also available in printour carbon footprint while ensuring friendly asset disposal that to any person, without charge.that we have a means to hold our maximizes reuse and recycling. To request a copy, callsuppliers accountable for adhering to +1.800.542.3070 or write to:responsible business practices. Investor Relations, CSC 3170 Fairview Park Drive• Procurement. CSC’s procurement Management of Company Falls Church, Virginia 22042 guidelines enable our company Records to consider social, ethical and Keeping accurate records provides environmental factors when reliable data for making sound deci- CONCLUSION sourcing products and services and sions. Accurate records enable us incorporate a concern for these to promptly report on our financial Ethical governance is a continuing factors into supplier contracts. condition, maintaining our reputa- focus, starting with the Board and• Training. We are establishing tion with our stakeholders. We follow extending to all employees. With training for our key supply chain internal controls and take seriously transparency and unwavering ethics, professionals in sustainable supply our responsibility to accurately re- we will seek to earn the trust of those practices to ensure effective cord financial transactions including we partner with, forge lasting service implementation of our policies, bank transactions, purchasing and relationships and strengthen our including the ongoing evaluation of contracting agreements, payments business over the long term. sustainability reports from suppliers to employees, transactions with our to ensure accurate information. clients and others.• Energy Efficiency. We focus on procuring energy-efficient products, products made from recycled materials and other environmentally friendly products for our clients and our company.20 CSC 2012 Corporate responsibility Report