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2010 Global Summit Of Women "Managing Difficult Conversations at Work"

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Global Summit of Women 2010 in Beijing, China convened over 1000 women leaders from around the world with professional and personal development session. "Managing Difficult Conversations at Work" outlines the importance of preparing for any negotiation in your personal or work life.

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2010 Global Summit Of Women "Managing Difficult Conversations at Work"

  1. 1. Global Summit of Women 2010 Beijing, China Managing Difficult Conversations at Work: A Case in Point Celina Realuyo Adjunct Professor of International Affairs, The George Washington University President, CBR Global Advisors LLC crealuyo@gmail.com
  2. 2. What’s at Stake? RISK REWARD
  3. 3. Which Approach Do You Prefer?
  4. 4. ENGAGING IN THE DIFFICULT CONVERSATION 1. “We need to talk…” 2. What is the goal of the conversation? 3. How, when, where to conduct in the difficult conversation?
  5. 5. Dealing with Difficult Conversations at Work INQUIRE ACKNOWLEDGE ADVOCATE RESOLVE
  6. 6. Dealing with Difficult Conversations at Work Five Stage Process PREPARE PRACTICE PRESENT PERSIST PREVAIL 1. Prepare by defining your desired objective and strategy 2. Rehearse your talking points beforehand 3. Make your case in a constructive manner 4. Promote and defend your position 5. Reach a win-win outcome Source: Celina B. Realuyo
  7. 7. Engage in Difficult Conversations with Confidence Celina Realuyo Adjunct Professor of International Affairs, The George Washington University President, CBR Global Advisors LLC crealuyo@gmail.com

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