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PROGRAMME

RETHINK PUBLIC SERVICES
THINK INNOVATION
Our	PUBLIC	SERVICES	innovation	programme	focuses	on	the	main	issues	in...
*
public authorities,
Bring your
innovation
challenges to us!
Who We are
We are an applied research centre focused on innovation, both for businesses and
for public authorities, be the...
Our offer includes:
•	 Applied	 experimental	 and	 doctoral	 research in competitive and
contractual research projects;
•	...
hoW to innovate With us
We offer five types of collaboration:
1. collaborative research
•	
•	
•	
•	

Identification	of	com...
our other innovation programmes
MAnuFACtuRinG industRy
New	functional	and	intelligent	materials
Materials	analysis,	testin...
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PUBLIC SERVICES innovation programme - Presentation leaflet - CRP Henri Tudor

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Our PUBLIC SERVICES innovation programme focuses on the main issues in public sector innovation –
new services, e-services and e-infrastructures for the public sector, innovation in public management and
policy support, public sector change management and organisation, and public services interoperability
and European integration. The direct beneficiaries of this programme are public authorities - local and
national - and, of course, at the end of the day, citizens and businesses.

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PUBLIC SERVICES innovation programme - Presentation leaflet - CRP Henri Tudor

  1. 1. PROGRAMME RETHINK PUBLIC SERVICES THINK INNOVATION Our PUBLIC SERVICES innovation programme focuses on the main issues in public sector innovation – new services, e-services and e-infrastructures for the public sector, innovation in public management and policy support, public sector change management and organisation, and public services interoperability and European integration. The direct beneficiaries of this programme are public authorities - local and national - and, of course, at the end of the day, citizens and businesses. Innovating together
  2. 2. * public authorities, Bring your innovation challenges to us!
  3. 3. Who We are We are an applied research centre focused on innovation, both for businesses and for public authorities, be they local or national. We have over ten years’ experience working with public authorities as they strive for continuous improvement and innovation. To that end, we have established lasting strategic partnerships with key players in public management, such as the Ministère de la Fonction Publique et de la Réforme administrative (Ministry of the Civil Service and Administrative Reform) and the Centre des Technologies de l’Information de l’Etat (CTIE) (National Centre for Information Technologies). We also work closely with, amongst others, the Ministère de l‘Economie et du Commerce Extérieur (Ministry of the Economy and Foreign Trade) and the Ministère des Affaires Etrangères (Ministry of Foreign Affairs). Aware of how important it is for Luxembourg to work within a European context, we belong to a number of European projects and networks, in order to situate Luxembourg’s needs within large-scale European initiatives. The public nature of our business strengthens us in this mission and guarantees our impartiality and objectivity. Finally, undoubtedly add to our strengths the many and varied skills across our research teams, enabling us to solve the most complex of problems to the benefit of citizens and businesses alike. our aim • To support public sector efficiency by jointly developing new services, e-services and e-infrastructures; • To promote innovation in public management, in terms of both organisation and human capital; • To develop internationally recognised scientific expertise; • To increase the quality and interoperability of services and e-services (usability, user-centricity and security) in line with international standards; • To support the action plan of the Ministère de la Fonction Publique et de la Réforme Administrative in line with European strategy; • To support public bodies as they work towards a coherent and integrated Europe-wide digital strategy. Our offer includes: • Applied experiment contractual research pr • Innovation products • Scientific support for our product Among the products and serv • The development and participation and coop • The programme for c (Cadre d’Autoévaluati evaluation Framework) based on the CAF mod action plan, the settin capitalisation and trans • Helping public initiative • The “Moien Merci” authorities may advert users. The Centre helps their commitments, the and the review of the the Ministère de la Fo the government's Serv Service); • Training, certification a on the HERMES metho The aim of our programme is to be a place of “Open Innovation” involving all players in public management, while acting as a scientific point of reference recognised at European level and a bridge linking Luxembourg with various European initiatives. What We propose To meet the needs of the public sector, the PUBLIC SERVICES innovation programme brings together all of the Centre’s scientific and technological skill, grouped around the following themes: • New services, e-services and e-infrastructures for the public sector; • Innovation in public management and policy support; • Change management and organisation in the public sector; • Interoperability and European integration for public services. The detailed catalogue of pro www.tudor.lu/public-servic
  4. 4. Our offer includes: • Applied experimental and doctoral research in competitive and contractual research projects; • Innovation products and services; • Scientific support for national policies. our products and services Among the products and services offered by this programme are: • The development and evaluation of public policies involving structured participation and cooperation between the different stakeholders; • The programme for continuous improvement, based on the CAF model (Cadre d’Autoévaluation des Fonctions Publiques) (Public Services Selfevaluation Framework) and focusing on four stages which are: self-evaluation based on the CAF model of excellence, the establishment of the improvement action plan, the setting-up of means of improvement, and measurement, capitalisation and transfer; • Helping public initiatives in Luxembourg to integrate into Europe; • The “Moien Merci” Welcome and Service Charter under which public authorities may advertise and guarantee a certain quality of service to their users. The Centre helps authorities which take this step to define and publicise their commitments, the extent to which they are bound to such commitments, and the review of the Charter. This support is offered in collaboration with the Ministère de la Fonction Publique et de la Réforme Administrative and the government's Service Information et Presse (SIP) (Information and Press Service); • Training, certification and coaching in the management of IT projects based on the HERMES methodology. The detailed catalogue of products and services is available at www.tudor.lu/public-services
  5. 5. hoW to innovate With us We offer five types of collaboration: 1. collaborative research • • • • Identification of common interests, joint design and implementation Joint financial participation and risk-taking Possible national or European co-financing Sharing of results and profits 2. research services • • • • • A customised offer and Tudor’s innovation capacity dedicated to meeting your R&D needs Company investments Possible national co-financing You hold the material rights to the results and profits of the collaboration Calculation of your investment on a commercial rate base 3. deliverY of innovative services • Services with an innovative impact for your activity and defined in a commercial offer established at the beginning of the collaboration • Possible national co-financing • You hold the material rights to the results and profits of the collaboration • Calculation of your investment on a commercial rate base • Possibility to work at cost or at a fixed price 4. netWorKing • Joint participation in innovation networks • Possible national or European co-financing • Sharing of results 5. researchers available or Welcomed • Highly-qualified staff (PhDs, postdocs, research engineers) at your disposal or training of your personnel at Tudor • Identification of common interests, joint design and implementation • Joint financial participation and risk-taking • Possible national or European co-financing • Sharing of results and profits To learn more about our five types of collaboration, download our brochure at www.tudor.lu/collaborate Interested? Do not hesitate to contact: Pascal Lhoas, programme manager Phone : +352 42 59 91 –2767 pascal.lhoas@tudor.lu | www.tudor.lu/public-services
  6. 6. our other innovation programmes MAnuFACtuRinG industRy New functional and intelligent materials Materials analysis, testing and validation Eco-design, products life cycle management Energy optimisation and renewable energies Process optimisation • Sectoral strategy for transport and European integration • Innovative and sustainable supply chains • Co-modal transport COnstRuCtiOn • • • • New communication tools for construction projects Process improvement within construction projects Sustainable construction New materials for construction hEAlth • Advanced ICT applied to the health care sector, e-Health • Process, semantic and technical interoperability in health care • Biomedical engineering and regulatory affairs • Feasibility studies, development, validation and analysis in public health ECOtEChnOlOGy • Innovative technologies for wastewater treatment • Renewable energies and technologies with optimised energy performance • Innovative materials for environmental technologies innOFinAnCE • Innovation in the financial services • Impact analysis of public policies and regulations applicable to the financial sector • Operational risk management and performance measurement MObility • ICT for sustainable mobility • Clean technologies for mobility huMAn CAPitAl • ICT applied to learning and evaluation • Anticipatory skills management • Innovation in the strategic management of human capital • Individual and collective excellence of human capital Discover our innovation programmes at www.tudor.lu/innovation-programmes public research centre henri tudor 29, avenue John F. Kennedy | L-1855 Luxembourg-Kirchberg Phone: +352 42 59 91 - 1 | Fax: +352 42 59 91 - 777 info@tudor.lu | www.tudor.lu © CRP Henri Tudor - July 2012 - printed on 100% recycled paper • • • • • tRAnsPORt & lOGistiCs

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