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• Software-as-a-service (SaaS) has evolved over the past 15 years
through three distinct phases: the ASP model, multi-tenant SaaS
and now multi-instance SaaS.
• Hosted applications, in their various forms, offer the main benefit of
eliminating the need for end user organizations to manage technology
infrastructure. However, the level of application access and
control is severely limited with older, proprietary SaaS models.
• A new generation of SaaS is emerging, led by SugarCRM. Called
multi-instance SaaS, this model combines the flexibility and control
associated with on-site software with the ease of deployment and
universal access of SaaS offerings.
• In addition to greater flexibility and control for users inside the Sugar
On-Demand environment, the Multi-Instance model allows for
greater portability between application operating environments.
• This portability lowers risk, and gives end user organizations greater
choice and freedom along the application lifecycle.
Software-as-a-service (SaaS) and cloud computing are hot topics
because they allow companies to better manage their IT investments. As
the concept of hosted applications evolved over the last 15 years, providers
of Customer Relationship Management (CRM) software and customers
alike have embraced the SaaS or on-demand model. There are a lot of
benefits certain organizations will see from SaaS CRM software. But the
SaaS models of the past have also had some drawbacks.
This has now changed. With Sugar On-Demand, SugarCRM is at the forefront
of the third generation of SaaS applications. But before outlining the
unique benefits of Sugar On-Demand, it is important to examine how
SaaS has evolved over the years. And, it is important to note how Sugar
On-Demand solves a lot of the issues and user-related problems inherent
in SaaS software in previous iterations of the model.