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Suicidal people are reluctant helpseekers. 113Online aims at lowering help seeking tresholds by offering a 24/7 online anonymous mental health care programme, including crisis support, guided self help, and online therapy. This programme is provided by professionals in close cooperation with volunteer staffed helplines by chat and telephone. In this presentation philosophy, structure, methods and preliminary results of 113Online are presented, including some of the dilemma's and problems we encountered implementing the online care programme.