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How to Reset Your Member Portal Password


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How to Reset Your Member Portal Password

Published in: Healthcare
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How to Reset Your Member Portal Password

  1. 1. STEP ONE: Go to the Compass Rose Member Portal sign-in page at
  2. 2. STEP TWO: Click “Forgot password?” under the sign-in button.
  3. 3. STEP THREE: A pop-up window will appear instructing you to enter your Member Portal username. Type your username in the box and click “Submit.”
  4. 4. STEP FOUR: If the username is registered, you will receive confirmation that your request was submitted correctly. Check your email for further instructions. Please make sure is on your email safe sender list.
  5. 5. STEP FIVE: In the email, you will be provided with a custom secure link to reset your password. Copy the link.
  6. 6. STEP FIVE (continued): Paste the link in your web browser.
  7. 7. STEP SIX: You will be asked to enter a new password — it must contain at least 8 characters, 1 number and 1 non-alphanumeric character. Confirm your new password and click “Submit.” Please note: if your new password meets the requirement, you will automatically be signed into your Member Portal account.