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How to Reset Your Member Portal Password

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How to Reset Your Member Portal Password

Published in: Healthcare
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How to Reset Your Member Portal Password

  1. 1. STEP ONE: Go to the Compass Rose Member Portal sign-in page at https://member.compassrosebenefits.com
  2. 2. STEP TWO: Click “Forgot password?” under the sign-in button.
  3. 3. STEP THREE: A pop-up window will appear instructing you to enter your Member Portal username. Type your username in the box and click “Submit.”
  4. 4. STEP FOUR: If the username is registered, you will receive confirmation that your request was submitted correctly. Check your email for further instructions. Please make sure askCRBG@compassrosebenefits.com is on your email safe sender list.
  5. 5. STEP FIVE: In the email, you will be provided with a custom secure link to reset your password. Copy the link.
  6. 6. STEP FIVE (continued): Paste the link in your web browser.
  7. 7. STEP SIX: You will be asked to enter a new password — it must contain at least 8 characters, 1 number and 1 non-alphanumeric character. Confirm your new password and click “Submit.” Please note: if your new password meets the requirement, you will automatically be signed into your Member Portal account.

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