About CPC Set up in 2001. Team of 10 HO in Delhi. Associates in other metros Experts of result focused consulting & training Consultants from sales & customer service background Consultants with experience of 5 to 22 yrs
CPC - Brief Introduction Performance Gap Analysis Designing Customized Ops Training Manual Performance Improvement Solutions Balanced On-the- Score Card field Implement Coaching ation Competency Center
Behavioral Topics….Customer Attitudinal Leadership Service moulding Team Employee MotivationWorking Engagement Time Mgmt Stress Mgmt
Getting Results 45 40 35% improvement in productivity 30 25 20 15 10 5 0 Only Training On the field Link to KRA Regular proj. review coaching (2)+1 Evaluation (3) + 2 by top mgmt. (4) + 3 Performance Enhancement Project stages
CPC-Our Purpose of Business Help organizations get higher people productivity at all levels, by addressing the issues ofawareness, attitudes, skills & systems.
Training Project Stages Identify Performance GapsProvide Training inputs at various levelsRegular follow-up training to retain skills Ensure learning implementation and behavior change on the job
Training at all LevelsSales Executive ASM/ BM Retail callDist’r Salesman Distributor
Key Training ModulesMindsets & Retail call Attitude Dist’r SalesmanIncreasing Data capture width