COTA's September 2013 Service Changes

4,913 views

Published on

COTA makes improvements to service every January, May and September. We hold a series of public meetings and put all changes up for public comment. Feel free to let us know what you think by calling us at 614.228.1776 or contacting us via http://www.COTA.com

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
4,913
On SlideShare
0
From Embeds
0
Number of Embeds
3,457
Actions
Shares
0
Downloads
5
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

COTA's September 2013 Service Changes

  1. 1. Effective Monday, September 2, 2013 SERVICE CHANGES SEPTEMBER 2013 CENTRAL OHIO TRANSIT AUTHORITY
  2. 2. September 2013 Service Changes This information is available in accessible formats. Call (614) 275-5828 with requests. Effective Monday, September 2, 2013 3. Take your pass You can use your pass on any fixed-route COTA bus line. 1. Select the type of pass or Ride Ticket 2. Insert payment This machine accepts CASH, DEBIT, or one of these CREDIT CARDS: BUY YOUR BUS PASSES AND MULTI-USE RIDE TICKETS ANYTIME WITH COTA’S NEW TICKET VENDING MACHINE. Located outside COTA’s office at 33 N. High St., the vending machine is available to the public 24 hours a day. It’s easy to use, with just three simple steps. INTRODUCING COTA’S MULTI-USE BUS TICKET Now you can choose when to use your bus pass with the new COTA Ride Ticket. 1 RIDE 2 RIDES 5 RIDES 10 RIDES LOCAL* $2.00 $4.00 $10.00 $20.00 EXPRESS^ $2.75 $5.50 $13.75 $27.50 DISCOUNT^ $1.00 $2.00 $5.00 $10.00 Use COTA’s new Ticket Vending Machine located outside COTA’s Office, 33 N. High St., in Downtown Columbus to buy multi-trip tickets anytime. You can also buy multiple tickets and passes at one time and activate them when you want to. The machine accepts cash and credit cards and provides you your ticket immediately. Simply take your ticket, receipt and change. * Additional $.75 required to ride Express buses when paying with Local fare media, including transfers. ^ OnlyavailablethroughtheTicketVendingMachineoutside at33N.HighSt.,43215
  3. 3. table of contentsglossary Alignment The path the bus travels along a particular line. Frequency of service The time between buses on a particular line. Line-up Scheduled time when most major local lines arrive Downtown at the same time to provide transfer opportunities. Line-ups occur on late- night and Sunday trips. On-time performance This is an indicator of service reliability. Buses which arrive up to five minutes after the established stop time are considered on-time. Service reliability The ability of buses to consistently maintain their established schedule. Span of service The time from when service begins in the morning to when it ends in the evening. Travel time The time a bus travels from an origin stop to a destination stop. Trip time A departure time for a particular trip on a line. William J. Lhota Building 33 N. High St. • Columbus, OH 43215 www.cota.com Line Matrices 1 Bus Stop Service Improvements 7 Local Lines Maps 9 Express Lines 17 Crosstown, Seasonal Lines Maps 18 21 Night Owl Service 22 How to Ride 23 Fares 24 Passes 25 How to Read a Timetable 26 Students 27 Senior Services 28 Mobility Services 29 Bike ‘n Bus 30 Park Ride 31 Helpful tips 33 Need More Info? 34
  4. 4. line matrix Modify Travel Time/Service Reliability Frequency of Service Span of Service Alignment New Line/ Service BSSIP MAP Local WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN 1 Livingston  1 Cleveland  2 E. Main 2 N. High 3 Northwest Blvd. 3 W. Mound     4 Indianola  4 Parsons  5 W. Fifth Ave. 6 Sullivant     6 Mt. Vernon  7 Neil    7 Whittier 8 Hamilton Ave.   8 Frebis  9 Leonard/Brentnell  10 E. Broad    10 W. Broad 11 Oak/Bryden  11 St. Clair  12 McKinley/Fields 13 US 33/Watermark 14 Harmon/Greenlawn   15 Grove City           16 E. Long 16 S. High 18 Kenny   19 Arlington/Grandview   21 Night Owl   222 W. Broad/Casino     Description of Service Change SERVICE CHANGES • 21 • SEPTEMBER 2013
  5. 5. line matrix Modify Travel Time/Service Reliability Frequency of Service Span of Service Alignment New Line/ Service BSSIP MAP Express WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN 27 Brooksedge 29 Polaris 30 Smoky Row  31 Worthington 32 Crosswoods 33 North Central 34 Karl 35 Tamarack 36 Annehurst 37 Westerville  38 Easton 39 New Albany  40 New Albany Business Park 41 Gahanna 43 E. Broad 44 North Reynoldsburg 45 Reynoldsburg 46 Eastland 47 Brice 48 Eastgreen 49 Southeast 52 OSU/Airport 53 Lincoln Village 54 London - Groveport 55 Gender 56 Tuttle 57 Hilliard 58 Dublin  59 Dublin/Metro Description of Service Change Continued on next page SERVICE CHANGES • 43 • SEPTEMBER 2013
  6. 6. line matrix Modify Travel Time/Service Reliability Frequency of Service Span of Service Alignment New Line/ Service BSSIP MAP Express WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN 60 Arlington 61 Kenny  64 Grove City 65 South Park 66 Hilliard/OSU 67 East Hilliard 68 Hilliard/Westbelt Crosstown WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN 80 OSU/Lennox 81 Hudson/Ohio 82 Grandview/OSU   83 Oakland/Weber 84 Hilliard/Arlington/ OSU  87 Cassady 89 Hamilton Rd.  92 James/Stelzer    95 Morse/Henderson   96 Fifth Ave.   118 Sawmill Seasonal WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN 98 Columbus Zoo END SEASONAL SERVICE Description of Service Change SERVICE CHANGES • 65 • SEPTEMBER 2013
  7. 7. busstopserviceimprovementproject To improve bus service, COTA is undertaking an initiative to analyze the locations of bus stops. Bus stops should be spaced to balance the need for a quick in-vehicle travel time with considerations of the distance customers must walk to access the stop. Optimally spaced bus stops can have positive impacts on quality of service as well as operational effectiveness and efficiency. In 2010, COTA began a multi-year project to analyze all existing bus stops to determine if spacing is consistent with the new guidelines. Many of the communities in COTA’s service area have changed over time and the existing bus stop spacing may not reflect current land use and population density. Bus Stop Spacing Guidelines PopulationDensity BusStopSpacingStandard High Density/CBD 20 people/acre Fully-developed Residential 10-20 people/acre Low Density Residential 3-10 people/acre Rural Areas or Express Lines 0-3 people/acre 500-700 feet 700-850 feet 850-1200 feet 1200+ feet busstopserviceimprovementproject Other Factors Affecting Bus Stop Placement • Ridership • Pedestrian amenities like sidewalks and crosswalks • Special populations • Nearby destinations • Transfer opportunities Select bus stops on the following lines have been identified for consolidation through the Bus Stop Service Improvement Project for the September 2013 Service Change: 4 Indianola/Parsons 6 Mt. Vernon 8 Hamilton Ave./Frebis 92 James/Stelzer Commuter bulletins were posted at all stops proposed for removal in order to gather customer feedback and the public comment period lasted for three weeks. After the public comment period ended, COTA addressed all public comments and reevaluated all stops that received feedback in order to produce a final stop removal list. For a complete list of bus stops affected, contact COTA Customer Service at (614) 228-1776, TTY/TTD (614) 275-5878 or visit the COTA website at www.cota.com/BusStopServiceImprovement.aspx. SERVICE CHANGES • 87 • SEPTEMBER 2013
  8. 8. local lines maps 1 Cleveland Weekday The trip previously beginning at Northern Lights at 5:19 a.m. now begins at the Westerville Park Ride at 4:51 a.m. Trip times are adjusted on the first seven northbound trips to improve transfer connections. 1 Livingston Weekday Trips previously beginning at Shady Lane and Main St. at 5:39 a.m., 6:38 a.m. and 7:48 a.m. now begin at the Reynoldsburg Park Ride at 5:30 a.m., 6:32 a.m. and 7:43 a.m. Trip times are adjusted on the first seven westbound trips to improve transfer connections. 3 W. Mound All Days Service is realigned to travel two ways on Rich St. west of Downtown. Westbound service travels south on High St., west on Main St. onto Rich St., north on Grubb St. and west on Town St. following the normal alignment. Eastbound service to Downtown is not affected. (See map on page 13) 4 Indianola All Days Go to Bus Stop Service Improvement Project on page 7. 4 Parsons All Days Go to the Bus Stop Service Improvement Project on page 7. 6 Mt. Vernon All Days Bus Stop Service Improvement Project around the Ruhl Ave., Gould Rd. and Allegheny Ave. loop. See page 7. 6 Sullivant All Days Service is realigned to travel two ways on Rich St. west of Downtown. Westbound service travels south on High St., west on Main St. local lines maps onto Rich St., north on Grubb St. and west on Town St. following the normal alignment. Eastbound service to Downtown is not affected. (See map on page 13) 7 Neil All Days College Road construction will be completed in the fall of 2013. Alignment will return to normal once completed. 8 Frebis All Days Go to Bus Stop Service Improvement Project on page 7. 8 Hamilton Ave. All Days Go to Bus Stop Service Improvement Project on page 7. 8 Hamilton Ave. Weekday The first five southbound a.m. trips start at Boardwalk St. and Shapter Ave., rather than Red Robin Rd. and Tamarack Blvd. The first northbound trip ends at Boardwalk St. and Shapter Ave., rather than Red Robin Rd. and Tamarack Blvd. The 11 p.m. northbound trip from High and Broad streets ends at Boardwalk St., rather than Red Robin Rd. and Tamarack Blvd. The southbound trip that previously departed from Red Robin Rd. and Tamarack Blvd. at 11:41 p.m. is discontinued. 8 Hamilton Ave. Saturday The first two southbound a.m. trips start at Boardwalk St. and Shapter Ave., rather than Red Robin Rd. and Tamarack Blvd. The last two northbound p.m. trips end at Boardwalk St. and Shapter Ave., rather than Red Robin Rd. and Tamarack Blvd. SERVICE CHANGES • 109 • SEPTEMBER 2013
  9. 9. 15 Grove City Weekday Later evening service is available until 10 p.m. The first southbound trip from Nationwide and High now travels to Parkway Center Dr. 15 Grove City Saturday Later evening service is available until 10 p.m. Frequency is improved to approximately 40 minutes from 60 minutes. 15 Grove City Sunday Later evening service is available until 9 p.m. 18 Kenny Weekday The trip previously beginning at Sawmill and Resler roads at 7:05 a.m. starts at Walmart at Tuttle Crossing at 6:44 a.m. The northbound trip previously leaving High and Broad streets at 4:55 p.m. now leaves at 4:53 p.m. 19 Arlington/Grandview Weekday Additional p.m. trip departing High St. and Main St. at 4:41 p.m. Additional a.m. trip departing Tremont Rd. and Farleigh Rd. at 6:31 a.m. Trips departing High St. and Main St. at 3:14 p.m. and 4:14 p.m. now depart 3 minutes sooner. 21 Night Owl Weekday Thursday evening service is now available. (See details on page 21) 222 W. Broad/Casino Friday Saturday Travel times are modified to improve on-time performance. Frequency is improved from 30 to 22 minutes. local lines maps local lines maps 9 Leonard/Brentnell Saturday Frequency is improved to approximately 35 minutes from 50 minutes. 10 E. Broad Weekday Service is no longer available on Research Rd., and now travels north on Taylor Station Rd. to ARC Industries. (See map on page 14) Arrival and departure times to/from ARC Industries have been modified. A.M. buses depart Broad and High streets at 6:11 a.m. and 7:46 a.m., and arrive at ARC Industries at 6:47 a.m. and 8:25 a.m. P.M. buses depart ARC Industries at 3:10 p.m., 3:53 p.m. and 5:50 p.m. 11 Oak/Bryden Saturday Frequency is improved to approximately 40 minutes from 50 minutes. 11 St. Clair Saturday Frequency is improved to approximately 40 minutes from 50 minutes. 14 Harmon/Greenlawn Weekday Service is realigned to travel two ways on Rich St. west of Downtown. Westbound service travels south on High St., west on Main St. onto Rich St., north on Grubb St. and west on Town St. following the normal alignment. Eastbound service to Downtown is not affected. (See map on page 15) 15 Grove City All Days Service is realigned to travel two ways on Rich St. west of Downtown. Westbound service travels south on High St., west on Main St. onto Rich St., north on Grubb St. and west on Town St. following the normal alignment. Eastbound service to Downtown is not affected. (See map on page 16) SERVICE CHANGES • 1211 • SEPTEMBER 2013
  10. 10. 3 W. Mound 6 Sullivant local lines maps 10 E. Broad local lines maps SERVICE CHANGES • 1413 • SEPTEMBER 2013
  11. 11. local lines maps local lines maps 14 Harmon/Greenlawn 15 Grove City SERVICE CHANGES • 1615 • SEPTEMBER 2013
  12. 12. express lines 30 Smoky Row Weekday Travel times are modified to improve on-time performance. 37 Westerville Weekday The a.m. southbound travel times are modified to improve on-time performance. 39 New Albany Weekday The second a.m. trip now leaves the New Albany Park Ride at 7 a.m. 58 Dublin Weekday To relieve overcrowding, an a.m. trip has been added that will leave the Dublin Park Ride at 7:33 a.m., arriving at the South Terminal at 8:20 a.m. 61 Kenny Weekday The last a.m. trip now begins at Hayden Run at 7:33 a.m. crosstown lines maps 82 Grandview Weekday Service is realigned to use 9th Ave. in both directions west of Neil. (See map on page 19) 84 Hilliard/Arlington/OSU Weekday The line now ends at 3800 Veterans Memorial Dr. in Hilliard. (See map on page 20) 89 Hamilton Weekday A later evening trip is available in both directions. 92 James/Stelzer All Days Bus Stop Service Improvement Project around the Ruhl Ave., Gould Rd. and Allegheny Ave. loop. See page 7. 92 James/Stelzer Sunday Frequency is improved to approximately 33 minutes from 45 minutes. Last bus will now leave Easton at 7:45 p.m. rather than 7:14 p.m., and northbound the last bus will leave Eastland at 8:18 p.m., rather than 6:54 p.m. 95 Morse/Henderson Weekday Frequency is improved to approximately 30 minutes from 36 minutes. 95 Morse/Henderson Sunday Frequency is improved to approximately 30 minutes from 60 minutes. 96 5th Ave. Weekday Frequency is improved to approximately 35 minutes from 50 minutes. 98 Columbus Zoo All Days Seasonal service will be discontinued after Labor Day, September 2 (Sunday/Holiday Service). SERVICE CHANGES • 1817 • SEPTEMBER 2013
  13. 13. crosstown lines maps crosstown lines maps 82 Grandview 84 Hilliard/Arlington/OSU SERVICE CHANGES • 2019 • SEPTEMBER 2013
  14. 14. night owl service COTA’s line 21 Night Owl is the best way to travel to and from Clintonville, the Short North, Arena District and German Village in the evening. It operates along High St. every 30 minutes Thursday, Friday and Saturday nights, 7 p.m.-3 a.m. 21 THURSDAY, FRIDAY SATURDAY 21 THURSDAY, FRIDAY SATURDAY INTRODUCING ON THURSDAYS! STARTING THURSDAY, AUGUST 22, 2013 Let COTA’s #21 Night Owl service be your ride on High Street from Clintonville to the Short North, Arena District, German Village and everywhere in between. Service operates Thursday, Friday and Saturday evenings every 30 minutes from 7 p.m. to 3 a.m. To plan your trip call (614) 228-1776 or visit cota.com. SERVICE CHANGES • 22
  15. 15. Know your • Line number • Departure time and location • Destination The time points listed on each timetable are departure times from major stops along the line. Arrive early Arrive at your bus stop five minutes before the bus is scheduled to leave. Check the sign above the front windshield for the line number and destination of the bus or major streets the line travels. Pay fare Pay your fare in or swipe your pass through the farebox when you board the bus. Have exact fare in bills or coins—COTA bus operators and fareboxes do not provide change. If you plan to transfer to another line, ask the bus operator for a transfer before you pay your fare. Transfers are free and valid for two hours from the time of issue. Transfers can only be used to transfer to another line in the same direction. Signal to stop When the bus is approaching your stop, push the yellow strip or pull the cord located by the window near your seat. A bell will ring, signaling to the bus operator that a stop was requested. When the bus stops, exit through the rear door. Accessibility COTA provides accessible buses, annunciators and facilities. All buses are accessible for mobility devices including wheelchairs and three-wheeled scooters. COTA bus operators are trained and will help secure mobility devices on the bus. COTA bus operators can lower the front of the bus to make boarding easier. Just ask the bus operator to lower the bus before stepping onboard. how to ride Cash fares This list outlines one-way fares for all COTA services. Have exact fare ready. Bus operators carry no cash. Fareboxes accept both bills and coins. Adults 65 or older and all Medicare card holders automatically qualify for all half fares with a COTA discount ID. Customers that qualify for a discount can ride COTA’s fixed-route service at half the cost of regular fare and do not pay an upcharge for Express lines with a COTA discount ID. Customers must present the COTA ID when they board the bus in order to receive the discount. COTA offers three types of discount IDs; Senior, Key and ADA. Visit cota.com or call (614) 228-1776 for more information. fares REGULAR REDUCED+ CHILDREN# LOCAL, CROSSTOWN $2.00 $1.00 FREE EXPRESS $2.75 $1.00 FREE TRANSFER! FREE* FREE FREE MOBILITY SERVICES (ADA CARD REQUIRED) MAINSTREAM $3.50 ADA PLUS $5.00 WILL CALL $4.00 + With Senior, Key or ADA ID or children 48 tall or over, up to 12 years of age # Children under 48 tall, limit three with adult, DOES NOT INCLUDE GROUPS ! Must request upon boarding, valid for 2 hours *Additional $0.75 if issued on a Local or Crosstown line and transferring to an Express line. SERVICE CHANGES • 2423 • SEPTEMBER 2013
  16. 16. how to read a timetable Prepaid passes give you unlimited service for one day, one week or 31 days. Passes can be purchased at COTA’s Pass Sales office or the Ticket Vending Machine at 33 N. High St., in Downtown Columbus, select Kroger Stores, select Giant Eagle Stores, other retail outlets or by mail. To purchase by mail, send check or money order to COTA Pass Sales, 33 N. High St., Columbus, OH 43215. Make checks payable to “COTA”. Payments must be received 10 days in advance of anticipated use. All Reduced Fare programs require passenger to show valid COTA Senior, Key or ADA ID (which include a photo). A Medicare card, as well as, a State ID or other official photo ID and are required to obtain COTA issued IDs. Senior, Key and ADA ID cardholders do not pay an upcharge for Express lines. passes WEEKDAYto downtown 6:36 6:39 6:40 6:49 7:05 7:08 7:09 7:01 7:04 7:05 7:16 7:34 7:37 7:38 GahannaParkRide AglerRdLincolnshireRdStyglerRdAglerRd N3rdStESpringSt EBroadStNHighSt WBroadStNFrontSt 124765 Beyond this point, buses may run UP TO 5 MINUTES EARLY. JohnstownRd GoshenLn 8 STOPS SERVEDAM to downtown: All Local stops prior to entering US 62; then all Local Downtown stops between N. 3rd St. at E. Spring St. and W. Broad St. at Marconi Blvd. PM froM downtown: All Local Downtown stops between W. Broad St. at Marconi Blvd. and E. Broad St. at S. High St., N. 4th St. at E. Gay St. (Athenaeum), N. 4th St. at E. Spring St.; then all Local stops after exiting US 62 WEEKDAYto downtown WEEKDAYfrom downtown 6:36 6:39 6:40 6:49 7:05 7:08 7:09 7:01 7:04 7:05 7:16 7:34 7:37 7:38 Gahanna Park rideAglerrd Linco lnsh irerd Styglerrd Aglerrdn3rd St ESpringSt EBroadSt nHighStw BroadSt nfrontSt 1 2 4 7 6 5 4:38 4:40 4:47 5:05 5:06 5:13 5:16 5:18 5:20 5:27 5:47 5:48 5:55 5:58 w BroadSt SfrontStEBroadSt SHighStn4th St ESpringStGahanna Park rideAglerrd Linco lnsh irerd Styglerrd Aglerrd 7 6 5 3 2 1 Beyo nd this poin t, buse s may run UP to 5 MInUtES EArLY. Beyo nd this poin t, buse s may run UP to 5 MInUtES EArLY. Park FREE at any Park Ride location and catch COTA. No reservations required! PM times are in BOLD. Express service not available Saturday, Sunday and holidays.Be at your bus stop five minutes early. All buses are wheelchair lift equipped. Information is available in accessible formats. COTA is commited to ensuring that no person is denied or subject to discrimination in receipt of services on the basis of race, color, national origin or any other characteristic protected by law. STELZERRD E 17TH AVE INTERNATIONAL JOHNSTOWN RD LINCOLNSH IRE RD STYGLERRD AGLER RD MCCUTCHEON RD 270 270 GATEWAY 6 CONTINUES TO DOWNTOWNCOLUMBUS GahannaPark Ride 7 5 GAHANNA 670 Port Columbus International Airport ALU M CREEK E BROAD ST E LONG ST NHIGHST NFRONTST E SPRING ST N3RDST N4TH ST E TOWN ST 71 StatehouseColumbusCom mons Columbus State Com m College2 1 34 CONTINUESTO GAHANNA LEGEND Route Transfer PointPark Ride Point of Interest Timepoint # DOWNTOWNCOLUMBUS 670 8 Johnstownrd Gosh enLn 8 Johnstownrd Gosh enLn 8 41GahannaExpress 1 Find the right bus schedule and direction for the specific day you want to travel (e.g., weekdays, Monday through Friday). Locate the timepoint closest to where you want to board(e.g.,GahannaParkRideattimepoint5). Foryourexactbusstop,useGoogleTransitorcall (614) 228-1776. Readdownthecolumnoftimesundertheheading until you find your desired departure time (7:04). Read across this line of the schedule to the time listed below E Broad St. N High St. (7:37). This is your arrival time. Gahanna 41express Gahanna Park Ride Downtown Effective Jan. 7, 2013 Take the bus from Agler and Stygler roads in Gahanna to Downtown Columbus 31-DAY 1-DAY 7-DAY LOCAL* $62.00^ $4.50# $25.00^ EXPRESS $85.00^ –– –– DISCOUNT+ $31.00^ $2.25^ –– MAINSTREAM MONTHLY* $105.00^ ^ Purchase in advance # Purchase on bus + With Senior, Key or ADA ID or children 48 tall or over, up to 12 years of age * Additional $.75 required to ride Express buses when paying with Local fare media, including transfers. SERVICE CHANGES • 2625 • SEPTEMBER 2013
  17. 17. students COTA partners with the following schools, universities and organizations: City Year COTA partners with City Year Columbus to provide unlimited transportation to Corps members. City Year recruits, trains and deploys diverse young leaders to serve full-time to help turn around the lowest performing schools in Columbus. City Year corps members provide academic and social support to students who need them the most. Thank you City Year! Columbus City Schools COTA maintains a pass program with Columbus City Schools. Visit cota.com or call (614) 228-1776 for more information. CCAD students If you’re a Columbus College of Art Design student, you can use your active CCAD student ID to ride any COTA bus! Just show your ID to the bus operator as you board. OSU students Ohio State students who are currently enrolled in classes have access to COTA’s entire system. Students must swipe their valid BuckID upon boarding the bus. senior services COTA offers services to meet the needs of the active senior citizen. From shopping to visiting friends, COTA helps central Ohioans get more out of life! COTA offers discount fares for seniors with your free COTA Senior ID. A COTA Senior ID qualifies you for discounts on monthly passes and DayPasses. Passes are sold at the COTA Pass Sales office, the Ticket Vending Machine and participating central Ohio Kroger and Giant Eagle stores. Senior applicants must be at least 65 years of age to apply. All reduced-fare applicants must provide a picture identification and Social Security card when applying. Seniors must show proof of age (driver’s license, state identification card or birth certificate). Senior IDs are made at COTA’s Pass Sales office, 33 N. High St., Monday-Friday, 9 a.m.-4 p.m. only. IDs are valid for three years. COTA offers free travel training to senior organizations. COTA staff will come to your location to provide transit information and how-to-ride education. To schedule a COTA representative for your group, call (614) 275-5828. Card Number Date Issued Expiration Date President/CEO SENIOR CARD JANE SMITH 101910 101919 0 SERVICE CHANGES • 2827 • SEPTEMBER 2013
  18. 18. Mobility Services bike’ n bus Mobility Serives is COTA’s paratransit service for eligible persons who are unable to use the fixed-route service as a result of their disability. Guidelines for eligibility are based upon the Americans with Disabilities Act (ADA). Inability to drive a car, the distance from a bus stop and age are not qualifying conditions in determining eligibility. FormoreinformationonapplyingforMobilityServices, visit cota.com/Riders-with-Disabilities.aspx. Using fixed-route bus service COTA reduced fare cards (Key, ADA and Senior IDs) allow passengers to ride COTA’s fixed-route service for $1. Using fixed-route service is often faster than paratransit and adds flexibility to your travel plans. For fixed-route information, visit cota.com, or call (614) 228-1776. Travel training COTA provides travel training free of charge to people with disabilities who would like to learn to ride COTA’s fixed-route service. If you are interested in travel training, e-mail paratransit@cota.com or call (614) 275-5828. COTA schedules and information in accessible formats Upon request, COTA provides information in accessible formats including audiotape, large print and Braille. Call (614) 272-3033 for accessible format information. COTA provides: Accessiblebuses,annunciators andaccessiblefacilities. Designed to securely accommodate most types and sizes of bikes, Bike ‘n Bus makes loading and unloading as easy as, well, riding a bike! HOW TO LOAD YOUR BIKE STEP 1: As your bus approaches, make sure all loose items on the bike are removed. STEP 2: Signal the bus driver that you are going to load your bike. When the bus has fully stopped and the driver acknowledges your request, begin to load your bike from the curb side. STEP 3: A. Squeeze the metal handle on the bike rack to release the latch and lower the rack. B. Lift your bike onto the rack and position the bike into the rack’s wheel wells (use the wheel well assembly that is closest to the bus if you are loading first). C. Raise and pull the support arm up and over the bike’s front tire. D. After loading, board the bus and enjoy the ride! UNLOAD IN A SNAP! STEP 1: Remind the bus driver that you need to unload your bike. STEP 2: A. Raise the support arm off the front tire and lower it out of the way. Lift your bike out of the rack. B. If there is no other bike on the rack, return the rack to the upright and locked position. C.Signalthebusdriverthatyouhaveremovedyourbike. For safety reasons, operators cannot assist bike-rack users. You must be able to load and unload your bike correctly without the operator’s assistance. Bikes are mounted at the user’s risk. COTA is not responsible for any theft or damage while the bike is mounted on the rack or located at any COTA facility. SERVICE CHANGES • 3029 • SEPTEMBER 2013
  19. 19. park ride Berwick Plaza Refugee Road and Winchester Pike 46 Crosswoods 7460 Huntington Park Dr. (off N. High St., just south of Campus View Boulevard) 2, 31, 32 Delawanda Rathbone Avenue and High St. (north of Morse Road on west side of High St.) 2, 4, 31, 95 Dublin 4450 Dale Dr. 58, 59 Eastland South side of Eastland Mall parking lot on Refugee Road, just west of Hamilton Road 11, 46, 89, 92 Easton Transit Center 4260 Stelzer Road 16, 38, 40, 92, 95 Gahanna Royal Plaza Shopping Center on Agler Road 41 Gender Road 5336 Gender Road 55 Great Southern S. High St. and Obetz Road 4, 16 Griggs Dam Griggs Dam Reservoir (Riverside Drive, south of Fishinger Road) 58, 59 Grove City 2321 Old Stringtown Road (Stringtown Road and Parkmead Drive) 15, 64, 65 Hilliard 4199 Parkway Ln. (Cemetery Road and Parkway Lane) 67, 68, 84 Hilliard United Methodist Church Scioto Darby Road and Main St., on west side of Main St. 57, 66, 68 Park and rides take the hassle out of going to work. Simply leave your vehicle at your park and ride location, jump on the bus, sit back and relax while COTA does the driving. COTA will take you to your place of business quickly, safely and comfortably for less money and less hassle. Park and ride locations and the lines serving them are listed below. park ride Indianola and Morse Indianola Avenue and Morse Road 4, 95 Livingston and Barnett Livingston Avenue and Barnett Road 1, 92 Macy’s Kingsdale Kingsdale Shopping Center (Tremont Road and Ridgecliff Road) 3, 19, 60, 83, 84 New Albany 20 Third St., New Albany United Methodist Church 39 Northern Lights Cleveland Avenue and Innis Road 1, 9, 27, 35, 37, 40, 83, 87 Olentangy and Bethel Olentangy River Road and Bethel Road 30, 95 Renner Road On Renner Road at Hilliard-Rome Road (south side of Meijer) 5, 57, 66 Reynoldsburg 2100 Birchview Dr. (Birchview Drive, near Brice Road and Eastgreen Boulevard) 1, 45, 47, 48 Southampton W. Broad St. and Southampton Avenue 10, 53 St. Andrew Church 1985 Swansford Dr. (Swansford Dr. and Smoky Row Road) 30 St. Peter’s Church 6899 Smoky Row Road (north of Snouffer Road and Smoky Row Road) 30 Westerville W. Main St. (east of Cleveland Avenue) 1, 27, 33, 36, 37 Westwoods 55 Westwoods Blvd. (W. Broad St. and Westwoods Boulevard) 10, 53 Weyant Avenue/E. Main St. Loop Weyant Avenue and E. Main St. 2 Whitehall 4540 E. Broad St. (E. Broad St., west of Hamilton Road) 10, 43, 87, 89 SERVICE CHANGES • 3231 • SEPTEMBER 2013
  20. 20. helpful tips Slide over! Save the seats up front for seniors and those with disabilities. Strap in! Allow the bus operator to strap your mobility device in properly for everyone’s safety. This is necessary before the bus may resume traveling. Listen up! Your bus operator is there to help you arrive at your destination quickly and safely. Fold up strollers! COTA is happy to accommodate strollers when bus operators feel there is plenty of space to keep everyone safe! Move toward the back of the bus, place children in seats or on your lap and fold up strollers. Strollers should not be left in aisles. Be sure to remember that seats in the front of the bus are for seniors and those with disabilities. Get your bus in gear! • To keep you and your bus on time, be sure to: • Arrive at your stop five minutes early. • Be visible–step outside of a shelter and remain close to the bus stop sign. • While you are waiting, prepare your fare! • Have exact change or passes ready when you board the bus. • Motion to the driver when you see your bus approaching. • Prepared customers = prompt bus service! Customer Service (614) 228-1776 Monday-Friday, 6 a.m.-8 p.m. Saturday-Sunday, 8 a.m.-6 p.m. Holidays, 8 a.m.-5 p.m. (Closed Thanksgiving, Christmas and New Year's Day.) COTA Pass Sales 33 N. High St. Columbus, OH 43215 Monday-Friday, 8 a.m.-5 p.m. Lost and Found (614) 228-1776 To claim a lost item, you must provide an accurate description of the item and a photo ID at COTA's Pass Sales office, 33 N. High St., Monday-Friday, 8 a.m.-5 p.m. Mobility Services and Accessible Information (614) 272-3033 TTY/TTD (614) 275-5878 need more info? SERVICE CHANGES • 3433 • SEPTEMBER 2013
  21. 21. William J. Lhota Building 33 N. High St. • Columbus, OH 43215 www.cota.com Printed on recycled paper.

×