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DESIRABLE
POSSIBLE VIABLE
What is desirable from a user
perspective?
What is possible from a
technology and legal
perspect...
Care Community Hub
Innovative solution to address
barriers in health worker
motivation
Provides knowledge, learning,
motiv...
Social Connectivity
Family
Colleagues
Environment (e.g., religion, personal
relationships)
Professional Connectivity
• Car...
How Did We Get Here?
D i s p i r i t e d R e s i l i e n t
P u r p o s e -
d r i v e n
P a y c h e c k -
d r i v e n
M A R...
Community Benefits Health
is testing a community
incentive model to improve
MNCH outcomes
in Ghana
U
to assess how well the CBH activities adhered to the original
design of the project during implementation (fidelity) inclu...
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Strategies for Managing Human Centered Design Projects 

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Strategies for Managing Human Centered Design Projects 

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Strategies for Managing Human Centered Design Projects 

  1. 1. DESIRABLE POSSIBLE VIABLE What is desirable from a user perspective? What is possible from a technology and legal perspective? What is viable from an organisational perspective? Taking a design-led approach prioritizes three key things: 1. Ensures a desirable experience; 2. Optimizes operational efficiency; and 3. Maximizes operational effectiveness. Why we applied Design?
  2. 2. Care Community Hub Innovative solution to address barriers in health worker motivation Provides knowledge, learning, motivation and communication tools through mobile technology
  3. 3. Social Connectivity Family Colleagues Environment (e.g., religion, personal relationships) Professional Connectivity • Career development • Environment (e.g., accommodations, security, pay disbursement, working conditions) Intent and Plan Research and insights Ideas and prototypes Formulate and Evaluate ImplementedChange Initiate 1 2 3 4 Learning Center Point-of- Care Center Achievement Center Staying Well Center Planning Center Supervisor Dashboard
  4. 4. How Did We Get Here? D i s p i r i t e d R e s i l i e n t P u r p o s e - d r i v e n P a y c h e c k - d r i v e n M A R Y Nurses user group For this user group we identified three key dominant user profiles. N A A N A M I C H A E L N P e r s o n a s Project initiation 1:1 Interview Intent statement Business modeling Context mapping Specifying requirements Scenario planning Usability testing insights Strategy development Process mapping Efficiency review System re/modeling Personas User research Evaluate Build and test Journey mapping Ideation Visual design PrototypingCollaborative workshop facilitation Information design Capability building Managing change Managing risk Blueprinting documentation Success assessment Release plan & resourcing
  5. 5. Community Benefits Health is testing a community incentive model to improve MNCH outcomes in Ghana U
  6. 6. to assess how well the CBH activities adhered to the original design of the project during implementation (fidelity) including the level of activities delivered and participation (dose delivered and received/reach), the level of satisfaction among participants, the methods of participant recruitment, and quality of program management. to examine the proposed change pathways in the theory of change to document the emergence of preconditions, intermediate and direct outcomes, explore the underlying drivers of change, and assess the integrity of the project design to examine the role of contextual factors on CBH intervention. to provide data during the course of implementation to facilitate real-time, or close to real-time, feedback to program staff thus facilitating a continuous learning process and program adaptation Process Documentation allows us to apply design principles when doing period intensive user level research on the overall implementation of the program.

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