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Balancing Resiliency … with Availability, Continuity, Recoverability

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Mayur Sankhe – Business Manager, Sungard Availability Services, India

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Balancing Resiliency … with Availability, Continuity, Recoverability

  1. 1. 1Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Continuity and Resilience (CORE) ISO 22301 BCM Consulting Firm Presentations by speakers at the 5th India Business & IT Resilience Summit June 1, 2017 at Meluha – The an Ecotel Hotel Mumbai, India Our Contact Details: UAE INDIA Continuity and Resilience P. O. Box 127557 Abu Dhabi, United Arab Emirates Mobile:+971 50 8460530 Tel: +971 2 8152831 Fax: +971 2 8152888 Email: info@coreconsulting.ae Continuity and Resilience Level 15,Eros Corporate Tower Nehru Place ,New Delhi-110019 Tel: +91 11 41055534/ +91 11 41613033 Fax: ++91 11 41055535 Email: info@coreconsulting.ae
  2. 2. 2Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved© 2017 Sungard Availability Services, all rights reserved Balancing Resiliency… with Availability, Continuity, Recoverability 1st June 2017 MAYUR SANKHE
  3. 3. 3Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Prepare Now for a Vastly Different Future Through 2017, 70% of service provider-led digital business transformation will fail due to lack of business model innovation that delivers quantifiable business outcomes. NEW Risks of Failure By 2018, valuation and measurement for more than 25% of application services will shift to outcome-based structures. NEW Value Expected By 2017, 70% of successful digital business models will rely on deliberately unstable processes designed to shift as customers' needs shift. NEW Process Instability By 2018, 20% of new technology spending will be on fully integrated, platform-based solutions, offered with as-a-service pricing models. NEW Spending By 2018, agile and iterative development will require 30% of resources for application testing engagements to be on- site or onshore. NEW Talent Required By 2018, the TCO for business operations will be reduced by 30% through smart machines and industrialized services. NEW Cost Structures © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Source: The Gartner Scenario for IT Services Providers: The Digital Future of IT Services, April 2015.
  4. 4. 4Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Balancing Across Competing Agendas Build Resiliency Adapt and DeliverMaster Complex IT I need to manage multi infrastructure Hybrid IT. I need to mitigate risk across everything but particularly across systems supporting critical IT workloads. Agile, flexible businesses embracing digital innovation will win, but what are the implications for infrastructure, security and continuity? Traditional IT Agile and Lean IT My IT budget is flat, but IT spend is rising as other departments buy apps that I need to help them manage CIO Manage legacy, ensure efficiency, resiliency Ensure speed, enable transformative disruption
  5. 5. 5Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Challenge Snapshot: Recoverability Customer Challenge: Is my business truly ‘always on’, and how do I ensure full recovery? Customers need to: • Meet the expectations • Production availability and recovery performance at the right cost to the business • Strike the right balance between IT uptime and robustness Differentiation Sungard Availability Services has the expertise to: • Mitigate production IT risk with failover capability and automated recovery that transforms recovery time performance while reducing or optimizing the resources required to recover hybrid IT environments • We aren't limited to a narrow range of recovery environments • We can guarantee recovery and back that offer up with attractive SLAs
  6. 6. 6Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Customer –Insight
  7. 7. 7Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Most Common Use Cases (1) Audit Failure • Problem: Regulatory, financial and end customer audits find our customer’s business to be non compliant from a business continuity and or availability perspective. • Solution: Sungard Availability Services has the consulting capability to understand what is required to meet current and down the line IT and availability legislation, regulation and compliance standards. We can then develop a program and solution to migrate customers to a compliant IT environment. Disaster Occurrence • Problem: Most companies are completely reliant on IT to run their businesses. According to Gartner, 70% of organizations will at some stage face a business or IT disruption which is likely to expose their businesses to severe productivity & financial losses, penalties or reputational damage. It’s not until after a disruption has occurred that many realize the true value of business continuity, availability and recovery. • Solution: We can also help organizations to spot and recognize threats to their IT before they occur. For customers who did not engage us prior to a disruption, Sungard Availability Services can help them design and implement resilient business production IT systems that are fully recoverable in terms of people, processes and technology
  8. 8. 8Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Most Common Use Cases (2) DIY Failure: Problem: CIOs consistently report their IT is not as resilient as it should be. A combination of the DIY approach with limited resources and new recovery technology vendors with attractive messages but narrow scope (isolated cloud based recovery ) has led to unsatisfactory DR test and recovery experiences. • Solution: Sungard Availability Services offers customers a complete resilient IT and recoverability solution. We can support any vendor’s technology, and have proven experience in partnering with customers to design, build, implement and run resilient IT with built-in recovery. Lack of Resilient Production / Recovery Expertise
  9. 9. 9Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Most Common Use Cases (3) Need Alternative to Traditional ITO • Problem: The timescales and costs associated with Traditional IT DR outsourcing engagements can be too much for T5K customers. They want tailored solutions, that fill skills gaps but removing unwanted costs. • Solution: We can provide expertise across an increasing range of hybrid IT systems along with recovery services. These are services that can be used as building blocks for a complete recovery solution that’s much more nimble, responsive, and cost-effective than traditional IT outsourcers providing DR. This results in faster program delivery and recovery performance. However, it is not restricted to the ‘one size fits all’ approach of commodity vendors. In summary, Sungard Availability Services is faster, more flexible, better fitting, and less expensive than IT outsourcers.
  10. 10. 10Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Master Your Complex IT Environment Critical services are expected to perform. Starting a new isn’t easy when the business can’t wait. Sungard Availability Services partners with you for the long haul creating a plan that fits your unique business needs. We can help you streamline and strengthen your environment so it works more efficiently to help you achieve your business outcomes. Because we’re infrastructure-independent, the unique needs of your applications will determine the environment, not the other way around. We have the expertise to help you determine the right allocation of resources to drive cost-effectiveness. 10 Your customers don’t care where you are in your IT journey.
  11. 11. 11Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Build Resiliency in Production and Recovery There is more to resiliency than protection from disasters or simply reacting post-incident. Sungard Availability Services works with you to understand your business and design appropriate production and recovery portfolios for every aspect of your environment. We are uniquely able to provide integrated production/recovery solutions, making sure your business critical IT is always available. Our experience across a broad range of industries ensures that your critical systems and data remain secure and fully compliant. We can help you prepare for disruptions before, mitigate and repair during and after events. 11 Are you ready for the unexpected?
  12. 12. 12Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Adapt and Deliver IT must be the enabler of innovation and growth. Sungard Availability Services will work with the systems you have in place and will tailor solutions to meet your unique challenges. We’ve worked with others who have been in a similar position and apply what we have learned to your unique needs. Speed your time to market because we can ensure you meet complex compliance and regulatory requirements. Respond faster to opportunities because we tailor environments for your needs, providing the right balance of customization and efficiency. 12 Are you ready to deliver when the business says GO?
  13. 13. 13Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Detailed Offering Overview Sungard Availability Services integrates the optimal mix of fully resilient production IT and recovery services into one solution that meets our customers’ availability and recovery requirements now and as their business grows in the future.  We start by understanding our customers’ needs, business objectives and vision.  We identify their key business processes and system interdependencies using discovery tools, and we tier them in order of criticality. We apply changes to design and provision of IT as well as to the ideal recovery options through a core network of data centers and we eliminate single points of failure.  We work with customers to identify which data needs to be protected, where and how it is stored and recovered according to workload tiers and compliance and availability requirements.  Should any production environments be taken offline due to a disaster, we align the customers production environment with our recovery environment so they are both up to date and ready for recovery.  We take responsibility for as much or as little of the recovery program as the customer chooses. This includes people, processes, and technology. We deliver the program to customers as a guaranteed service that’s backed by SLAs. Featured Offering Elements: • Consultancy: High Level Business and IT Strategy – leading to availability and recovery requirements • Recovery Services: RaaS, ADDM, MRP, Cloud Based & traditional technology platform recovery, Workforce and Workplace Recovery • Service Level Agreements
  14. 14. 14Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Differentiation Supporting Capabilities •35+ years managing customers critical IT in both production and recovery across multiple platforms addressing both traditional and agile platforms •Range of infrastructure platforms (Oracle, SAP, HANA, Government, Sungard AS clouds, Cisco ACI, AWS etc.) creating the widest capability to get the right platform for availability and recoverability needs •3,500 businesses recovered with Sungard Availability Services. 2,500 availability experts, 5m sq ft of resilient and protected facilities) 28,000 workplace recovery positions means we are best placed to keep customers reputation intact Resilient and fully recoverable production solutions, realized through: • Complete solutions designed for Hybrid IT environments • Proven availability and recovery performance • Customer-Centric Service
  15. 15. 15Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Market Validation 4 Gartner Magic Quadrants Challenger VisionaryNiche Player Leader Data Center Outsourcing & Infrastructure Utility Services Disaster Recovery as a Service Business Continuity Management Planning Software Cloud-Enabled Managed Hosting AbilitytoExecute Completeness of Vision  Cisco 2015 Partner Awards: Americas Cloud Partner of the Year, Canadian Cloud Partner of the Year, Marketing Velocity Innovator of the Year, UK and Ireland Solution Innovation Partner of the Year  Leader, Gartner DRaaS Magic Quadrant, 2015 2016  Leader, IDC DRaaS MarketScape, 2015  Major Player, IDC Hybrid Cloud Canada MarketScape, 2015  Challenger, Gartner Data Center Outsourcing N.A. Magic Quadrant, 2015  Leader, Forrester Wave Traditional DR Service Providers, 2014  Leader, Forrester Wave DRaaS Providers, 2014 ,2017  Info Security Global Excellence Awards – Gold Winner, Shawn Burke, CSO  2013 Disaster Recovery Institute International (DRII) Response and Recovery Award  BCI North America Awards  Business Continuity Provider of the Year (BCM Service)
  16. 16. 16Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Key Business Outcomes/Benefits Optimized IT Environment • Application workloads delivered, protected and recovered on the right infrastructure platforms • Optimized security, management and control • Simplified IT governance Increased Availability and Recovery Performance • Reduction in operational and business risk • Productivity increase • Higher levels of resiliency and availability • Improved agility to accommodate business change Improved Financials • Move from capex to opex models • Reduced total cost of ownership • Improved return on investment Better Use of Resources • Ability to redeploy Capex and internal IT staff to higher value business initiatives
  17. 17. 17Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Discovery Questions • How are the competitive and business disruptors influencing your IT roadmap? • What are your 2017 business and technology expansion/consolidation objectives? • What risks and threats are likely to impact your business? • Does your business IT resilience and availability performance meet the expectations of the business? • How do you ensure that you are targeting workloads to the appropriate availability and recovery infrastructures • How do you tier your data and applications by criticality? • What are your Recovery Point and Recovery Time Objectives? • What are your compliance and regulatory concerns/needs? • What is your business continuity and disaster recovery plan? • Which points of complexity in your IT environment give you the most angst? • How are you controlling capital, operational and personnel costs across the many components of your IT environment?
  18. 18. 18Sungard Availability Services Confidential and Proprietary© 2017 Sungard Availability Services, all rights reserved Q&A

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