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Ptc ccms del_rev02

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COM&TEC - CCMS MARATHON 2017 - Emilio Braghieri

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Ptc ccms del_rev02

  1. 1. PTC SERVICE AND PARTS INFORMATION SOLUTION : INTEGRATED APPROACH FOR CONFIGURE TO ORDER PRODUCTS Emilio Braghieri Principal Technical Sales Specialist, PTC
  2. 2. 2 AGENDA 1. PTC Service Transformation 2. Configure to Order Products : Technical Communication Challanges 3. PTC Service and Parts Information Solutions 4. Q&A
  3. 3. 3 PTC SERVICE TRANSFORMATION
  4. 4. 44 PLATFORM BRIDGE THE DIGITAL AND PHYSICAL WORLDS SOLUTIONS CAD PLM ALM SLM IoT & ANALYTICS AUGMENTED REALITY Proven capabilities and services that solve specific business issues Technology toolkit that shortens time-to-value for any IoT or AR project IoT
  5. 5. 5 PTC SERVICE TRANSFORMATION – CONNECTING THE SERVICE INFORMATION Service Information Create, Manage, Deliver, and Advise Service Parts Revenue Optimization Service Event Management & Execution Field Service Management Augmented RealityDigital TwinAnalytics Smart, Connected Service for Smart, Connected Products PTC Service Network Management PTC Service Parts Management PTC Service Parts Pricing PTC Service Knowledge and Diagnostics PTC Service & Parts Information Connected & Predictive Applications In process - Release dates TBD Connected Diagnostics Digital Twin for Service Connected SPM Remote Service Predictive ServiceConnected Field Service
  6. 6. 6 CONFIGURE TO ORDER PRODUCTS: BUSINESS CHALLANGES FOR TECHNICAL COMMUNICATION
  7. 7. 7 CONFIGURE TO ORDER PRODUCTS It is a method of manufacturing which allows the customer, to choose a base product at the moment of ordering and then configure all the variable parameters associated with that product from defined options. Based on these selections, configurable items on each order typically generates the unique product configuration based on various features and options.
  8. 8. 8 CONFIGURABLE STRUCTURE F1.300.200.G F3.300.211.B F3.300.238.F Product Upper Structure Manage high level functional product structures Navigation clustering  high level navigation node for product/ subsystem  to manage key information about the navigation node (targets, responsibilities, etc.) or location Function clustering  Representation of a function or sub-function for a vehicle  Each end node has at least one implementation (Variant or module) of the function to satisfy the function Manage Implementation of the targets Variant clustering  A solution to support the function or a function choice Design implementation  A modular design solution to meet the requirement Product Lower Structure
  9. 9. 9 PRODUCT DEVELOPMENT PROCESS LANDSCAPE
  10. 10. 10 PDM/PLM ERP CCMS PRODUCT LIFECYCLE BOM TRANSFORMATION
  11. 11. 11 CONFIGURE TO ORDER: TECHNICAL COMMUNICATION CHALLENGES • Technical Documentation Time to Market: Sequential approach, TD starts at the very end • Difficult access to Service Information : Service Information Stored in different Systems, Engineering Data, Configurations, Service BOM,Paper, Web… • Technical Documentation doesn’t reflect the product configuration • Content Reuse Training & eLearning Operation, Maintenance & Repair Customer Support & Self-Help Liability and Compliance Assembly & Shipment Parts Identification & Sales
  12. 12. 12 CONFIGURE TO ORDER: TECHNICAL COMMUNICATION CHALLENGES • Engineering Change impact analysis and Change Management • Product Down time • As Maintained BOM Management • New Service Approaches: AR, IoT, Servitization
  13. 13. 13 PTC SERVICE AND PARTS INFORMATION SOLUTIONS
  14. 14. 1414 CREATE MANAGE DELIVER PTC TECHNICAL & SERVICE PARTS INFORMATION sBOM and Parts Catalogs 3D Illustration and Animation Other Content eBOM 2D Illustration XML Topic Make/Model/SN range System/sub-system Options and variants Information type Language variants Other Content/PDM Published Documents Context-Based Content and Translation Management CAD Editor/Styler IsoDraw Illustrate Service Parts Service Information Manager InService Publishing Engine PDF XML PDF XML Electronic Content Delivery AR /VR PTC ThingWorx Studio END TO END FROM ENGINEERING TO SERVICE
  15. 15. 1515 WHAT DATA OBJECTS CAN BE MANAGED BY WINDCHILL? • Single system for: – Mechanical – Electrical – Software – Documentation – Manage highly complex product structures and its variations • Openness to authoring systems and downstream data management • Part Classification & library management • Part Management – Part typing – Configurable part number/version schemes A Single Source of Product Data History & Versions of Components & Documents Lifecycles Baselines Alternates & Substitutes Rules for Options & Variability
  16. 16. 16 STRUCTURED – COMPONENT BASED AUTHORING Re-Usable Topics Illustrations Operation Instructions Service Procedures + Stylesheets Editor Technical Bulletins User and Maintenance Manuals X Web
  17. 17. 17 CAD 3D Design Disassembly Sequence 3D Animation for Interactive Service & Training 2D Views for Page-Based Publishing CAD DRIVEN TECHNICAL ILLUSTRATIONS
  18. 18. 18 DOCUMENT-CENTRIC VS. PRODUCT CENTRIC Illustrated Parts Catalog Operator / Repair Manual Service Bulletin Self Help / eLearning Document-Centric Information Management Product centric Management Braking Exhaust Engine 4.0 Spare Parts List – 880J Brake Sections Illustrations - 880J Brake Sections Operating Procedures - 880J Brake Sections Service Procedures – 880J Brake Sections [OTHER} Engine 6.0 4 Wheel Drive2 Wheel Drive Warm Climate
  19. 19. 19 BILL OF MATERIALS AND PRODUCT STRUCTURE E-BOM Information Structure Crankshaft Assembly Piston Assembly Pin Crankshaft Piston Retaining Clip Upper C_Ring Oil Ring Upper C_Ring Connecting Rod Asm Connecting Rod Rod Cap Bolt Nut Rod Cap Crankshaft Crankshaft Group Piston Rod Group Piston Piston 0.5 mm Ring Set Ring Set 0.5mm Con Rod Group Hardware Kit Bolt Nut Connecting Rod S-BOM Brake System Main Brakes Parking Brake Drivetrain Transmission 2 Wheel Drive 4 Wheel Drive Engine Valve Systems Camshaft Piston Rod Operating Procedures Parts List Illustrations FUNCTIONAL BREAKDOWN SYSTEM BREAKDOWN
  20. 20. 20 BRINGING THE GAP BETWEEN ENGINEERING AND TECHNICAL COMMUNICATION Inefficient, manual transfer of information (drain on engineering resources) Time consuming and significant graphical editing required after export from design tools Design changes when communicated require manual updates to publications (often complete rework) Tech Pubs process is delayed until all designs are complete in order to avoid changes Publications not updated to reflect current product Insufficient data exchange Disconnected processes for creation and revision GAP Revision Start Approval Completed Timeline Timewasted Documentation Process Start Approval Completed Product deliverable Timetomarketfailed Timeline Revision Design Process
  21. 21. 21 FROM SEQUENTIAL TO CUNCURRENT TECHNICAL COMMUNICATION PROCESS Sequential Process Detailed Design Manufacturing Time Saving Cuncurrent Process Service Delivery Spare Parts and Technical Documentation Associative Change Management Product Lifecycle
  22. 22. 22 PTC SERVICE AND PARTS INFORMATION BENEFITS …to ENTERPRISE – Increase company & service profit – Ensure customer value – Increase service efficiency …to SERVICE ORGANIZATION – Improve revenue for service parts – Increase technician productivity – End-to-end single source of truth – Reduce turnaround times …to CUSTOMER – Faster service resolution times – Higher equipment uptime and productivity – Increased customer satisfaction through product performance
  23. 23. 23 Q&A

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