Remove content styling, layout, out of the hands of the content developpers – No furtther QA needed for broken links! Easy update of branding and use of white marks This enabling the technical writers to concnetrate on their JOBS!
Completely automate the rendintion and publishing Furthermore, you can links content delivery to your CCMS and send out the documentation on your portals right away. Automatically The writers can concentrate on customer feedback
Because you are working in topics modular content, you can do more with variants and reuse. Wioth email notification and because the TW pushes the topics to the the experts, these don’t loose time finding content
Again, the modularity of the contnet and the reuse means the content sent to translation will be less volumes and will require less adminsitration tasks from your vendors.
In the case of translation, there is no more extraction of content needed. The DITA Content can go straight away in the translation memory and sent back to the customer, thus accelerating delivery. Plus this workflow can be very flexible!
Pack what they need Check the workflows Automate what’s possible
Auto-translate Make content available asap
Use case, Brainlab
This has cost implications. Things are fine if all you expect of a DTP system is what comes out-of-the-box, but the moment you want to tweak a process or function, you are at the mercy of the vendor. And all of your content is not easily portable to a new system should you decide to change. DITA Operability panel demoed how some sample DITA which were created in one system, passed along to another for editing, reviewed in a third system and then published in a fourth. The scenario outlined for the audience was that of a supply chain of companies sharing DITA content.
To be fair there are other factors at play, including the fact that granular nature of semiconductor content lends itself well to topic-based content as well as localization cost reduction, but reducing the costs of exchanging information by using DITA *is* a factor.
2 things to point out: industry + size of these organizations
Industry: we know very well these industries – we understand their challenges, the teams and their requirements… Gained expertise in these vertical markets Size: Looking at these names, you will quickly realize these are all industry leaders in their fields. These are billion dollar companies. In the majority of our deployments, we work with large organizations and understand their challenges, their needs, their infrastructures. Understand the level of services they expect from a solution provider
Produce reliable content_v5
IXIASOFT all rights reserved Confidential
Produce Reliable Content with a DITACMS
Nolwenn Kerzreho, Bologna, giugno 2017
Ma chi è?
• Technical translator, communicator
and consultant for over 10 years
• Participated in DITA projects in
Telecom, Medical Devices, &
• Curriculum designer & teacher of
Tech Comm in University Rennes 2
• Evangelist & author of several
technical articles, contributor to
forthcoming Current Practices and
Trends in Technical Communication
What We’ll Cover…
• Your Quality Content Life-Cycle
• How a CCMS Can Help
• Use Cases
• DITA Short Introduction
• Questions & Answers
Let’s get started!
Four Characteristics of Quality Information
No technical errors, matches the product
No errors, less interpretation possible, right language
Users can achieve easily what they need to do
with the information provided
Findable, on the right device, on time, downloadable
Quality Control and Quality Assurance
• Quality Control – focuses on the
detection of defects and errors
• Quality Assurance – focuses on
the prevention of defects and
Source Content Development Workflow
Translation Development Workflow
Project managerTech writing
Control and Shared Responsibility
And Quality, Legal, Regulations…
Methods and Audits: Envision
• What are your company’s overall goal?
• Do you have a sustainable content framework?
• What content will you deliver in 5 years from now?
• Should you propose a different way of doing things?
• What are the expected benefits?
How Can a DITA CMS Help?
• Workflow Support
CCMS Helps: Remove Formatting Workload
Tech writing FactoryEngineering Tech writing Customers Support
Other Popular Helps Include:
• Faster retrievability of content
• Email notification, dashboards and ‘push’
• Control on changes, versions
and published content
• Easy Web tools to accelerate reviews
• Global support for product, audience and other variants…
Better Quality Content?
• Automate when there is no added value
• Create consistent message and focussed content
• Approved, translated content is reused ad lib.
• Specialized people work on their main tasks,
creating better content
• Contributors don’t waste time
• Faster deliveries means more market shares
• Automation means you can create more outputs: web,
mobile, apps, displays
Use Case – Brainlab [Medical devices]
• Mixes hardware and software documentation
• Content created by core team (Munich) and translated to
• From DTP to DITA & DITA CMS
• Needed control on versions, automation, easier reuse (was
getting a bit out of hand)
“Get the benefits of your move to modular
content right away with management”
Case study - Ericsson
• Customer since 2015
• Global deployment
• Centralized server deployment
• 2015: 150 users (100 thick; 50 light)
• 2016: 600 users (450 thick; 150 light)
• 2017: projected 1200 users (500 thick; 700 light)
• On-going services and overall project guidance:
• Content strategy (pre-deployment and post-deployment)
• Feature development
• Currently 300 000 objects in DITA CMS in English
So What is Different about DITA?
• Open Standard
• International Standard
• Adopted Widely
Other Factors that Come Into Play #1
• DITA is an open standard: there
are no proprietary flaming
hoops for your content to
• Everything is available for
inspection and can be
Other Factors that Come Into Play #2
• DITA usage in some
sectors is becoming an
accepted way of doing
• In semiconductor sector,
where I.P. is content and
from other vendors, DITA
has become the de facto
way of doing business