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Produce reliable content_v5

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COM&TEC - CCMS MARATHON 2017 - Nolwenn Kerzreho

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Produce reliable content_v5

  1. 1. IXIASOFT all rights reserved  Confidential Produce Reliable Content with a DITACMS Nolwenn Kerzreho, Bologna, giugno 2017
  2. 2. 2017 Ma chi è? Nolwenn (Kerzreho) • Technical translator, communicator and consultant for over 10 years • Participated in DITA projects in Telecom, Medical Devices, & Software • Curriculum designer & teacher of Tech Comm in University Rennes 2 • Evangelist & author of several technical articles, contributor to forthcoming Current Practices and Trends in Technical Communication
  3. 3. 2017 What We’ll Cover… • Your Quality Content Life-Cycle • How a CCMS Can Help • Use Cases • DITA Short Introduction • Questions & Answers Let’s get started!
  4. 4. 2017 Four Characteristics of Quality Information • Technical No technical errors, matches the product • Linguistic No errors, less interpretation possible, right language • Functional Users can achieve easily what they need to do with the information provided • Material Findable, on the right device, on time, downloadable
  5. 5. 2017 Content Strategy FrameWork @khalvorson content strategy 101
  6. 6. 2017 Content Strategy FrameWork @khalvorson content strategy 101 Let’s start here
  7. 7. 2017 Quality Control and Quality Assurance • Quality Control – focuses on the detection of defects and errors • Quality Assurance – focuses on the prevention of defects and errors QA/ QC
  8. 8. 2017 Content Checks Tech Linguistic Tests FactoryEngineering Source Content Development Workflow Content Dev Tech writing Content Delivery Feedbacks Customers Support Content Rendition Tests Content Styling Product Tech writing Translation
  9. 9. 2017 Translation Development Workflow Extraction Tech Linguistic Project managerTech writing DeliveryReviews Tests Editor Insertion Tests Project manager translation Content Transfer Tests Product Translator
  10. 10. 2017 Control and Shared Responsibility Translation Procedure test Technical/linguistic review And Quality, Legal, Regulations… Translation Factory Engineering
  11. 11. 2017 Methods and Audits: Envision • What are your company’s overall goal? • Do you have a sustainable content framework? • What content will you deliver in 5 years from now? • Should you propose a different way of doing things? • What are the expected benefits?
  12. 12. 2017 How Can a DITA CMS Help? • Workflow Support • Automation • Reuse • Administration
  13. 13. 2017 CCMS Helps: Remove Formatting Workload Content Dev Content Checks Content Styling Content Rendition Tech Linguistic Tests Product Tests Content Delivery Feedbacks Tech writing FactoryEngineering Tech writing Customers Support
  14. 14. 2017 CCMS Helps: Automate Publishing & Offer Consistent Delivery & Styling Content Dev Content Checks Content Rendition Tech Linguistic Tests Tests Content Delivery Feedbacks Tech writing FactoryEngineering Tech writing Customers Support
  15. 15. 2017 CCMS Helps: Automate Publishing & Offer Consistent Delivery & Styling Content Dev Content Checks Content Rendition & delivery Tech Linguistic Tests Tests Feedbacks Tech writing FactoryEngineering Tech writing Customers Support
  16. 16. 2017 CCMS Helps: Lessen Overall Volumes Checked Content Dev Content Checks Content Rendition & delivery Tech Linguistic Tests Feedbacks Tech writing FactoryEngineering Tech writing Customers Support
  17. 17. 2017 CCMS Helps: Start Translation Earlier Content Dev Content Checks Tech Linguistic Tests Feedbacks Tech writing FactoryEngineering Tech writing Customers Support translation Content Rendition & delivery
  18. 18. 2017 … Diminish content & remove extraction/insertion septs, accelerate multilingual delivery Content Extraction Transfer Reviews Tech Linguistic Tests Product Tests Insertion Tests TranslatorProject managerTech writing Delivery Editor Project manager
  19. 19. 2017 … Diminish content & remove extraction/insertion septs, accelerate multilingual delivery Content Transfer Reviews Tests Product Tests TranslatorProject managerTech writing Delivery Editor Project manager
  20. 20. 2017 Other Popular Helps Include: • Faster retrievability of content • Email notification, dashboards and ‘push’ to collaborators • Control on changes, versions and published content • Easy Web tools to accelerate reviews • Global support for product, audience and other variants…
  21. 21. 2017 Better Quality Content? • Automate when there is no added value • Create consistent message and focussed content • Approved, translated content is reused ad lib. • Specialized people work on their main tasks, creating better content • Contributors don’t waste time • Faster deliveries means more market shares • Automation means you can create more outputs: web, mobile, apps, displays
  22. 22. 2017 Use Case – Brainlab [Medical devices] • Mixes hardware and software documentation • Content created by core team (Munich) and translated to 13+ languages • From DTP to DITA & DITA CMS • Needed control on versions, automation, easier reuse (was getting a bit out of hand) “Get the benefits of your move to modular content right away with management”
  23. 23. 2017 Case study - Ericsson • Customer since 2015 • Global deployment • Centralized server deployment • 2015: 150 users (100 thick; 50 light) • 2016: 600 users (450 thick; 150 light) • 2017: projected 1200 users (500 thick; 700 light) • On-going services and overall project guidance: • Content strategy (pre-deployment and post-deployment) • Feature development • Training • Currently 300 000 objects in DITA CMS in English
  24. 24. So What is Different about DITA? • Open Standard • International Standard • Adopted Widely
  25. 25. 2017 Other Factors that Come Into Play #1 • DITA is an open standard: there are no proprietary flaming hoops for your content to jump through • Everything is available for inspection and can be modified/specialized/extended
  26. 26. 2017 Other Factors that Come Into Play #2 • DITA usage in some sectors is becoming an accepted way of doing business • In semiconductor sector, where I.P. is content and manufacturers incorporate components from other vendors, DITA has become the de facto way of doing business
  27. 27. 2017 And by the way…
  28. 28. 2017 Our Customers Heavy machinery Finance and TrainingSemi-conductors Medical Devices High-tech Software
  29. 29. 2017 Let’s discuss Blog: www.ixiasoft.com/en/news-and-events/blog Twitter: @IXIASOFT (plus @nolwennIXIASOFT) IXIASOFT DITA CMS Users LinkedIn group: www.linkedin.com/groups?gid=3820030

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