CHAPTER 7 Interpersonal Skills
Relationships <ul><li>Knapp’s Relationship Escalation Model </li></ul>
 
 
 
 
 
Relationships <ul><li>What do economics have to do with anything? </li></ul><ul><li>Knapp’s Relationship Termination Model...
 
Conflict in Communication Relationships <ul><li>What is it? </li></ul><ul><li>What is it good for? </li></ul><ul><li>What ...
Levels of Conflict
Individual approaches to  dealing with conflict <ul><li>Non-assertive acts </li></ul><ul><ul><li>Avoidance </li></ul></ul>...
 
Formal approaches to  dealing with conflict <ul><li>Principles of negotiation </li></ul><ul><ul><ul><li>Prepare in advance...
Formal approaches to dealing with conflict <ul><li>Principles of negotiation </li></ul><ul><ul><ul><li>Prepare in advance ...
Formal approaches to dealing with conflict <ul><li>Arbitration </li></ul><ul><li>Litigation </li></ul><ul><li>Mediation </...
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Chapter 7: Interpersonal Skills

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Presentation created by Andi Narvaez for COMM 107 - Oral Communication: Principles and Practice

University of Maryland

Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

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Chapter 7: Interpersonal Skills

  1. 1. CHAPTER 7 Interpersonal Skills
  2. 2. Relationships <ul><li>Knapp’s Relationship Escalation Model </li></ul>
  3. 8. Relationships <ul><li>What do economics have to do with anything? </li></ul><ul><li>Knapp’s Relationship Termination Model </li></ul>
  4. 10. Conflict in Communication Relationships <ul><li>What is it? </li></ul><ul><li>What is it good for? </li></ul><ul><li>What is it not good for? </li></ul><ul><li>What causes it? </li></ul><ul><ul><li>Goals to be pursued </li></ul></ul><ul><ul><li>Allocation of resources </li></ul></ul><ul><ul><li>Decisions to be made </li></ul></ul><ul><ul><li>Behaviors that are considered inappropriate </li></ul></ul>
  5. 11. Levels of Conflict
  6. 12. Individual approaches to dealing with conflict <ul><li>Non-assertive acts </li></ul><ul><ul><li>Avoidance </li></ul></ul><ul><ul><li>Accommodation / Smoothing over </li></ul></ul><ul><ul><li>Compromise </li></ul></ul><ul><li>Assertive acts </li></ul><ul><ul><li>Integration </li></ul></ul><ul><ul><li>Compromise </li></ul></ul><ul><li>Aggressive acts </li></ul><ul><ul><li>Competition / Aggression </li></ul></ul>
  7. 14. Formal approaches to dealing with conflict <ul><li>Principles of negotiation </li></ul><ul><ul><ul><li>Prepare in advance </li></ul></ul></ul><ul><ul><ul><li>Reframe </li></ul></ul></ul><ul><ul><ul><li>Respond; Don’t React </li></ul></ul></ul><ul><li>Negotiation Techniques </li></ul><ul><ul><ul><li>Spiraling agreements </li></ul></ul></ul><ul><ul><ul><li>Changing position </li></ul></ul></ul><ul><ul><ul><li>Gathering information </li></ul></ul></ul><ul><ul><ul><li>Making the cake bigger </li></ul></ul></ul><ul><ul><ul><li>Commitments </li></ul></ul></ul>
  8. 15. Formal approaches to dealing with conflict <ul><li>Principles of negotiation </li></ul><ul><ul><ul><li>Prepare in advance </li></ul></ul></ul><ul><ul><ul><li>Reframe </li></ul></ul></ul><ul><ul><ul><li>Respond; Don’t React </li></ul></ul></ul><ul><li>Negotiation Techniques </li></ul><ul><ul><ul><li>Spiraling agreements </li></ul></ul></ul><ul><ul><ul><li>Changing position </li></ul></ul></ul><ul><ul><ul><li>Gathering information </li></ul></ul></ul><ul><ul><ul><li>Making the cake bigger </li></ul></ul></ul><ul><ul><ul><li>Commitments </li></ul></ul></ul>
  9. 16. Formal approaches to dealing with conflict <ul><li>Arbitration </li></ul><ul><li>Litigation </li></ul><ul><li>Mediation </li></ul>

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