Guidelines for Preparing Community Recovery Plans 2011 Emergency Management Conference Loveland, Colorado
Session Objectives <ul><li>Identify and discuss: </li></ul><ul><li>Common community recovery issues, problems and challeng...
Community Recovery Issues
<ul><li>Humanitarian care for survivors and safety measures for first responders </li></ul><ul><li>Restoring critical infr...
<ul><li>Restoring communities to pre-disaster condition or better (resisting urge to return to “normal”) </li></ul><ul><li...
Common Recovery Problems <ul><li>Lack of coordination between public, private, non-profit and faith-based recovery forces ...
“Good” Recovery <ul><li>Consensus-based </li></ul><ul><li>Sustainable </li></ul><ul><li>Equitable delivery of assistance <...
Maxims of Disaster Recovery <ul><li>Disaster recovery is not easy </li></ul><ul><li>Disaster recovery will take years </li...
Elements of a Community Recovery Program
Community Recovery Program <ul><li>Basic Program Elements </li></ul><ul><li>Recovery Planning Committee </li></ul><ul><li>...
Community Recovery Program <ul><li>Recovery Planning Committee </li></ul><ul><li>Government, private sector, nonprofits </...
Community Recovery Program <ul><li>Partnerships with Nonprofit Community </li></ul><ul><li>COVOAD/COVOAD-Member Agencies <...
Community Recovery Program <ul><li>Private Sector Partnerships </li></ul><ul><li>Chamber of Commerce </li></ul><ul><li>Bus...
Community Recovery Plans
Community Recovery Plans <ul><li>Format, Compatibility with other Plans </li></ul><ul><ul><li>NIMS/FEMA models </li></ul><...
Recovery Support Functions
Recovery Support Functions <ul><li>RSFs are longer-term than ESFs </li></ul><ul><li>RSFs are loosely-related activities oc...
ESFs and RSFs <ul><li>ESF </li></ul><ul><li>ESF#3, </li></ul><ul><li>Public Works and Engineering (County Road and Bridge)...
Recovery Support Functions <ul><li>Continuity of Government </li></ul><ul><li>Governance Contingency Framework </li></ul><...
Recovery Support Functions <ul><li>Damage Assessment </li></ul><ul><li>Building Inspections and Permits </li></ul><ul><li>...
Recovery Support Functions <ul><li>Emergency Restoration of Lifelines </li></ul><ul><li>Cooperative Planning – Government ...
Recovery Support Functions <ul><li>Debris Management </li></ul><ul><li>Emergency Debris Clearance </li></ul><ul><ul><li>De...
Recovery Support Functions <ul><li>Public Health and Safety </li></ul><ul><li>Search and Rescue </li></ul><ul><li>Secondar...
Recovery Support Functions <ul><li>Disaster Recovery Centers (DRCs) </li></ul><ul><li>Hub of governmental and nonprofit su...
Recovery Support Functions <ul><li>Public Information and Community Relations </li></ul><ul><li>Public Messaging for All R...
Recovery Support Functions <ul><li>Mass Care </li></ul><ul><li>Public Shelters/Alternative Care Facilities </li></ul><ul><...
Recovery Support Functions <ul><li>Behavioral Health Services </li></ul><ul><li>Immediate and Long-Term Care </li></ul><ul...
Recovery Support Functions <ul><li>Volunteer Coordination </li></ul><ul><li>Volunteer Reception Centers </li></ul><ul><li>...
Recovery Support Functions <ul><li>Donations Management </li></ul><ul><li>Policy/process for cash donations </li></ul><ul>...
Recovery Support Functions <ul><li>Disaster Housing </li></ul><ul><li>Interim Housing Resources and Strategies </li></ul><...
Recovery Support Functions <ul><li>Individual and Family Assistance </li></ul><ul><li>Community-Based Organizations </li><...
Recovery Support Functions <ul><li>Permanent Restoration of Essential Services </li></ul><ul><li>Utilities </li></ul><ul><...
Recovery Support Functions <ul><li>Permanent Restoration of Buildings and Facilities </li></ul><ul><li>Insurance </li></ul...
Recovery Support Functions <ul><li>Economic and Community Recovery </li></ul><ul><li>Redevelopment and Land Use Planning <...
Recovery Support Functions <ul><li>Finance and Administration </li></ul><ul><li>Pre-Disaster Policies (Overtime) </li></ul...
Recovery Support Functions <ul><li>Environmental, Historic and Cultural Preservation </li></ul><ul><li>Strategy for Enhanc...
Recovery Support Functions <ul><li>Hazard Mitigation </li></ul><ul><li>Local Mitigation Strategy </li></ul><ul><ul><li>Ado...
Recovery Roles of the Emergency Manager
Recovery Roles of the Local Emergency Manager <ul><li>Technical advice to leadership </li></ul><ul><li>Damage assessment c...
Recovery Roles of the Local Emergency Manager <ul><li>Establishment of Disaster Recovery Centers (DRCs) </li></ul><ul><li>...
Recovery Roles of the Local Emergency Manager <ul><li>Support and facilitation of crisis counseling and behavioral health ...
Recovery Roles of the Local Emergency Manager <ul><li>Coordination </li></ul><ul><ul><li>VOAD (local, regional, state) </l...
Recovery Roles of the Local Emergency Manager <ul><li>Convening the Experts </li></ul><ul><ul><li>Local recovery/housing t...
Recovery Roles of the Local Emergency Manager <ul><li>Planning Facilitator </li></ul><ul><ul><li>Pre-disaster planning imp...
Role of the Recovery Manager
Role of the Recovery Manager <ul><li>Coordinate with the RSFs </li></ul><ul><ul><li>Hub of the wheel/all spokes connect to...
Role of the Recovery Task Force
Recovery Task Force <ul><li>Collaborative/consensus-based group </li></ul><ul><ul><li>Elected/appointed government officia...
Role of the Recovery Task Force <ul><li>Establish recovery “vision” and identify opportunities to improve community </li><...
Pre-Disaster Planning <ul><li>Things to have in place before a disaster: </li></ul><ul><li>COG plan and local recovery ord...
Keys to Success <ul><li>Planning </li></ul><ul><li>Good coordination </li></ul><ul><li>Public involvement </li></ul><ul><l...
Resources <ul><li>Technical Assistance </li></ul><ul><ul><li>CCI, CML, NACo, ICMA, APA, CU, CSU </li></ul></ul><ul><li>COV...
Questions ~ Discussion <ul><li>THANK YOU </li></ul><ul><li>Bob Wold, Recovery Manager </li></ul><ul><ul><li>Department of ...
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2 recovery guidelines

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2 recovery guidelines

  1. 1. Guidelines for Preparing Community Recovery Plans 2011 Emergency Management Conference Loveland, Colorado
  2. 2. Session Objectives <ul><li>Identify and discuss: </li></ul><ul><li>Common community recovery issues, problems and challenges </li></ul><ul><li>Elements of a community recovery program </li></ul><ul><li>Outline for a Community Recovery Plan </li></ul><ul><li>Recovery Support Functions, or RSFs </li></ul><ul><li>Recovery roles of the Emergency Manager, Recovery Manager and Recovery Task Force </li></ul>
  3. 3. Community Recovery Issues
  4. 4. <ul><li>Humanitarian care for survivors and safety measures for first responders </li></ul><ul><li>Restoring critical infrastructure and government services </li></ul><ul><li>Restoring community tax base and retaining businesses and employers </li></ul><ul><li>Ensuring community-wide, collaborative participation in recovery policies/decisions </li></ul><ul><li>Stabilizing Hospital-EMS-Health network </li></ul>Community Recovery Issues
  5. 5. <ul><li>Restoring communities to pre-disaster condition or better (resisting urge to return to “normal”) </li></ul><ul><li>Developing strategies for interim and permanent housing </li></ul><ul><li>Leveraging available programs and assistance to support local recovery goals </li></ul><ul><li>Taking advantage of window of opportunity to implement hazard mitigation measures </li></ul>Community Recovery Challenges
  6. 6. Common Recovery Problems <ul><li>Lack of coordination between public, private, non-profit and faith-based recovery forces </li></ul><ul><li>Inconsistent public information </li></ul><ul><li>Failure to involve citizens and community-based groups </li></ul><ul><li>Overlapping or conflicting efforts </li></ul><ul><li>Inequitable distribution of relief </li></ul>
  7. 7. “Good” Recovery <ul><li>Consensus-based </li></ul><ul><li>Sustainable </li></ul><ul><li>Equitable delivery of assistance </li></ul><ul><li>Compatible with community goals and values </li></ul><ul><li>Preserves core community economic activities </li></ul><ul><li>Lowers population’s exposure to risk </li></ul>
  8. 8. Maxims of Disaster Recovery <ul><li>Disaster recovery is not easy </li></ul><ul><li>Disaster recovery will take years </li></ul><ul><li>Disaster recovery programs seem like “moving targets” </li></ul><ul><li>There are many possible outcomes to disaster recovery </li></ul><ul><li>There is a lot of help available for disaster recovery </li></ul><ul><li>If it happened once, it can happen again </li></ul><ul><li>Source: Holistic Disaster Recovery (2006), CU-Boulder Natural Hazards Center </li></ul>
  9. 9. Elements of a Community Recovery Program
  10. 10. Community Recovery Program <ul><li>Basic Program Elements </li></ul><ul><li>Recovery Planning Committee </li></ul><ul><li>Partnerships with Nonprofit Community </li></ul><ul><li>Private Sector Partnerships </li></ul><ul><li>Recovery Plan </li></ul><ul><li>Protocols for Recovery Task Force/Recovery Manager </li></ul>
  11. 11. Community Recovery Program <ul><li>Recovery Planning Committee </li></ul><ul><li>Government, private sector, nonprofits </li></ul><ul><li>Interdisciplinary </li></ul><ul><li>Pre-Disaster Hazard Assessment </li></ul><ul><ul><li>Estimated impacts and losses </li></ul></ul><ul><ul><li>Mitigation needs </li></ul></ul><ul><ul><li>Preparedness issues </li></ul></ul><ul><li>Community Disaster Recovery Plan </li></ul>
  12. 12. Community Recovery Program <ul><li>Partnerships with Nonprofit Community </li></ul><ul><li>COVOAD/COVOAD-Member Agencies </li></ul><ul><li>Formalized Relationship with Government </li></ul><ul><ul><li>MOUs </li></ul></ul><ul><ul><li>Inclusion in local plans </li></ul></ul><ul><li>Delegation of Responsibility Process </li></ul>
  13. 13. Community Recovery Program <ul><li>Private Sector Partnerships </li></ul><ul><li>Chamber of Commerce </li></ul><ul><li>Business and Civic Groups </li></ul><ul><li>Large Employers </li></ul><ul><li>CEPP </li></ul><ul><li>Utilities Providers </li></ul><ul><li>Pre-Disaster Contingency Contracts </li></ul>
  14. 14. Community Recovery Plans
  15. 15. Community Recovery Plans <ul><li>Format, Compatibility with other Plans </li></ul><ul><ul><li>NIMS/FEMA models </li></ul></ul><ul><ul><li>Emergency Support Functions (ESFs) </li></ul></ul><ul><ul><li>Recovery Support Functions (RSFs) </li></ul></ul><ul><li>Models (Salt Lake City, San Francisco) </li></ul><ul><li>Outline Template (Handout) </li></ul>
  16. 16. Recovery Support Functions
  17. 17. Recovery Support Functions <ul><li>RSFs are longer-term than ESFs </li></ul><ul><li>RSFs are loosely-related activities occurring simultaneously </li></ul><ul><li>RSFs may require research, analysis and detailed planning to complete </li></ul><ul><li>The coordination point for bringing RSFs together is the Emergency Manager or Recovery Manager </li></ul><ul><li>Recovery Task Force provides policy and resource support to RSFs </li></ul>
  18. 18. ESFs and RSFs <ul><li>ESF </li></ul><ul><li>ESF#3, </li></ul><ul><li>Public Works and Engineering (County Road and Bridge) </li></ul><ul><li>RSF </li></ul><ul><li>Damage Assessment </li></ul><ul><li>Lifelines Restoration </li></ul><ul><li>Debris Management </li></ul><ul><li>Project Management </li></ul>
  19. 19. Recovery Support Functions <ul><li>Continuity of Government </li></ul><ul><li>Governance Contingency Framework </li></ul><ul><ul><li>Executive-Legislative-Administrative </li></ul></ul><ul><ul><li>Recovery Task Force </li></ul></ul><ul><li>Declaration Process/Legal Authorities </li></ul><ul><ul><li>Local Recovery Ordinance </li></ul></ul><ul><li>Emergency Reserve Funds (TABOR) </li></ul><ul><li>Insurance – Liability – Risk Management </li></ul><ul><li>State and Federal Assistance </li></ul>
  20. 20. Recovery Support Functions <ul><li>Damage Assessment </li></ul><ul><li>Building Inspections and Permits </li></ul><ul><li>Rapid Damage Assessment (1 st 24 hours) </li></ul><ul><li>Initial Local Damage Assessment </li></ul><ul><li>Preliminary Damage Assessment (PDA) </li></ul>
  21. 21. Recovery Support Functions <ul><li>Emergency Restoration of Lifelines </li></ul><ul><li>Cooperative Planning – Government and Utilities Providers </li></ul><ul><ul><li>Transportation Systems </li></ul></ul><ul><ul><li>Communications Systems </li></ul></ul><ul><ul><li>Utilities Systems </li></ul></ul><ul><ul><li>Water/Wastewater Systems </li></ul></ul><ul><ul><li>Health/Medical Systems </li></ul></ul><ul><li>Restoration Priorities </li></ul><ul><ul><li>(1) power (2) sanitary systems (3) water </li></ul></ul>
  22. 22. Recovery Support Functions <ul><li>Debris Management </li></ul><ul><li>Emergency Debris Clearance </li></ul><ul><ul><li>Designated priority routes </li></ul></ul><ul><li>Debris Management Strategy </li></ul><ul><ul><li>Sorting, recycling, reducing </li></ul></ul><ul><li>Hazardous Materials </li></ul><ul><li>Compliance with State and Federal Laws </li></ul><ul><ul><li>NEPA, Clean Air/Water Acts </li></ul></ul>
  23. 23. Recovery Support Functions <ul><li>Public Health and Safety </li></ul><ul><li>Search and Rescue </li></ul><ul><li>Secondary Hazards/Imminent Threats </li></ul><ul><li>Hazardous Materials Risks </li></ul><ul><li>Communicating Risks to Responders/Relief Workers </li></ul><ul><li>Public Messaging </li></ul>
  24. 24. Recovery Support Functions <ul><li>Disaster Recovery Centers (DRCs) </li></ul><ul><li>Hub of governmental and nonprofit support for the community </li></ul><ul><li>Local-State DRCs </li></ul><ul><li>DRCs in Federal Disasters </li></ul>
  25. 25. Recovery Support Functions <ul><li>Public Information and Community Relations </li></ul><ul><li>Public Messaging for All RSFs </li></ul><ul><li>Joint Information System </li></ul><ul><li>Web Page/Social Media </li></ul><ul><li>Interactive, Culturally Competent Dialogue with Residents </li></ul>
  26. 26. Recovery Support Functions <ul><li>Mass Care </li></ul><ul><li>Public Shelters/Alternative Care Facilities </li></ul><ul><li>Mass Feeding/Bulk Distribution </li></ul><ul><li>Crisis Counseling/Emotional and Spiritual Care </li></ul><ul><li>Small and Companion Animal Care </li></ul>
  27. 27. Recovery Support Functions <ul><li>Behavioral Health Services </li></ul><ul><li>Immediate and Long-Term Care </li></ul><ul><li>Colorado Crisis Education and Response Network (COCERN) </li></ul>
  28. 28. Recovery Support Functions <ul><li>Volunteer Coordination </li></ul><ul><li>Volunteer Reception Centers </li></ul><ul><li>Colorado Volunteer Center Network (CVCN) </li></ul><ul><li>Public Messaging </li></ul><ul><li>State Volunteer Coordination Team (VCT) </li></ul>
  29. 29. Recovery Support Functions <ul><li>Donations Management </li></ul><ul><li>Policy/process for cash donations </li></ul><ul><li>VOAD-ACSDR Model for Donated Goods </li></ul><ul><li>Collection, warehouse and distribution centers </li></ul><ul><li>Public messaging </li></ul><ul><li>State Donations Coordination Team (DCT) </li></ul>
  30. 30. Recovery Support Functions <ul><li>Disaster Housing </li></ul><ul><li>Interim Housing Resources and Strategies </li></ul><ul><ul><li>Rental Resources Database </li></ul></ul><ul><li>Permanent Housing Resources & Strategies </li></ul><ul><ul><li>Qualified Contractors List </li></ul></ul><ul><li>Local/Regional Housing Task Force </li></ul>
  31. 31. Recovery Support Functions <ul><li>Individual and Family Assistance </li></ul><ul><li>Community-Based Organizations </li></ul><ul><li>COVOAD Member Agencies </li></ul><ul><li>Long-Term Recovery (Unmet Needs) Committee </li></ul><ul><li>Case Management </li></ul><ul><li>FEMA Individual Assistance Program </li></ul>
  32. 32. Recovery Support Functions <ul><li>Permanent Restoration of Essential Services </li></ul><ul><li>Utilities </li></ul><ul><li>Transportation </li></ul><ul><li>Communications </li></ul><ul><li>Water/Wastewater </li></ul>
  33. 33. Recovery Support Functions <ul><li>Permanent Restoration of Buildings and Facilities </li></ul><ul><li>Insurance </li></ul><ul><li>Alternate Facilities </li></ul><ul><li>FEMA Public Assistance Program </li></ul>
  34. 34. Recovery Support Functions <ul><li>Economic and Community Recovery </li></ul><ul><li>Redevelopment and Land Use Planning </li></ul><ul><li>Business/Economic Recovery Strategies and Resources (access to cash, credit) </li></ul><ul><li>Long-Term Housing Strategies </li></ul><ul><li>SBA Disaster Assistance Loan Program </li></ul><ul><li>Disaster Unemployment Assistance </li></ul>
  35. 35. Recovery Support Functions <ul><li>Finance and Administration </li></ul><ul><li>Pre-Disaster Policies (Overtime) </li></ul><ul><li>Emergency Procurement Procedures </li></ul><ul><li>Emergency Purchasing Waiver (Competition) </li></ul><ul><li>Documentation (Separate Cost Accounting Codes) </li></ul><ul><li>Resource Tracking/Cost Recovery </li></ul><ul><li>Mutual Aid </li></ul><ul><li>Vendor Contracts </li></ul>
  36. 36. Recovery Support Functions <ul><li>Environmental, Historic and Cultural Preservation </li></ul><ul><li>Strategy for Enhancing Environment and Maximizing Community Benefits </li></ul><ul><li>Compliance with State and Federal Laws </li></ul><ul><ul><li>National Environmental Protection Act </li></ul></ul><ul><ul><li>State Historic Preservation Officer (SHPO) </li></ul></ul>
  37. 37. Recovery Support Functions <ul><li>Hazard Mitigation </li></ul><ul><li>Local Mitigation Strategy </li></ul><ul><ul><li>Adopt model legislation to ensure community has state-of-the art building and zoning codes </li></ul></ul><ul><li>State Hazard Mitigation Programs </li></ul><ul><li>Federal Hazard Mitigation Programs </li></ul><ul><ul><li>FEMA HMGP </li></ul></ul><ul><ul><li>Natural Resources Conservation Service (NRCS) </li></ul></ul>
  38. 38. Recovery Roles of the Emergency Manager
  39. 39. Recovery Roles of the Local Emergency Manager <ul><li>Technical advice to leadership </li></ul><ul><li>Damage assessment coordination </li></ul><ul><li>Debris management support </li></ul><ul><li>Coordination of spontaneous volunteers </li></ul><ul><li>Management of unsolicited donations </li></ul><ul><li>Leveraging of state and federal assistance </li></ul><ul><li>Administration of Stafford Act programs </li></ul>
  40. 40. Recovery Roles of the Local Emergency Manager <ul><li>Establishment of Disaster Recovery Centers (DRCs) </li></ul><ul><li>Coordination with non-profit and faith-based partner agencies (VOAD) </li></ul><ul><li>Formation of long-term recovery/unmet needs committee </li></ul><ul><li>Support for interim and permanent housing strategies </li></ul>
  41. 41. Recovery Roles of the Local Emergency Manager <ul><li>Support and facilitation of crisis counseling and behavioral health services </li></ul><ul><li>Assisting with reopening of schools/businesses </li></ul><ul><li>Assisting with development of community recovery strategies </li></ul><ul><li>Identifying/implementing hazard mitigation measures </li></ul>
  42. 42. Recovery Roles of the Local Emergency Manager <ul><li>Coordination </li></ul><ul><ul><li>VOAD (local, regional, state) </li></ul></ul><ul><ul><li>70% of emergency relief to families from non-governmental sources </li></ul></ul><ul><ul><li>Examples: mass care, donations, volunteers, case management, spiritual/emotional care, animal care </li></ul></ul>
  43. 43. Recovery Roles of the Local Emergency Manager <ul><li>Convening the Experts </li></ul><ul><ul><li>Local recovery/housing task forces </li></ul></ul><ul><ul><li>Housing strategies need input and buy-in from those that will live there to keep residents satisfied, and therefore from leaving, and to forestall political discomfort </li></ul></ul>
  44. 44. Recovery Roles of the Local Emergency Manager <ul><li>Planning Facilitator </li></ul><ul><ul><li>Pre-disaster planning improves the speed and quality of post-disaster decisions and processes. </li></ul></ul>
  45. 45. Role of the Recovery Manager
  46. 46. Role of the Recovery Manager <ul><li>Coordinate with the RSFs </li></ul><ul><ul><li>Hub of the wheel/all spokes connect to RM </li></ul></ul><ul><li>Liaison with State and Federal Agencies </li></ul><ul><ul><li>Negotiate availability and level of assistance </li></ul></ul><ul><li>Facilitate community and neighborhood meetings </li></ul><ul><li>Seek support from philanthropic community </li></ul><ul><li>Support Recovery Task Force </li></ul>
  47. 47. Role of the Recovery Task Force
  48. 48. Recovery Task Force <ul><li>Collaborative/consensus-based group </li></ul><ul><ul><li>Elected/appointed government officials </li></ul></ul><ul><ul><li>Community, business and nonprofit leaders </li></ul></ul><ul><li>Could be regional in make-up </li></ul><ul><li>Bring resources/expertise to the table </li></ul><ul><li>Leadership by local “champion” </li></ul><ul><ul><li>Political, community, business, religious leader </li></ul></ul><ul><ul><li>City Manager/County Administrator </li></ul></ul><ul><ul><li>Recovery Manager </li></ul></ul>
  49. 49. Role of the Recovery Task Force <ul><li>Establish recovery “vision” and identify opportunities to improve community </li></ul><ul><ul><li>e.g., underground utilities/improve traffic flow </li></ul></ul><ul><li>Proactively manage recovery/redevelopment to balance competing interests </li></ul><ul><li>Develop/support recovery strategies </li></ul><ul><ul><li>economic development, housing, mitigation </li></ul></ul><ul><li>Establish goals, priorities and milestones </li></ul><ul><li>Engage and inform the general public </li></ul>
  50. 50. Pre-Disaster Planning <ul><li>Things to have in place before a disaster: </li></ul><ul><li>COG plan and local recovery ordinance </li></ul><ul><li>Priorities for restoration of services </li></ul><ul><ul><li>utilities, roads, critical facilities </li></ul></ul><ul><li>Debris management plan </li></ul><ul><li>Emergency procurement authority </li></ul><ul><ul><li>relaxed bidding process/competition waiver </li></ul></ul><ul><li>Plans for managing donations and volunteers </li></ul><ul><li>Protocols for Recovery Manager/Task Force </li></ul>
  51. 51. Keys to Success <ul><li>Planning </li></ul><ul><li>Good coordination </li></ul><ul><li>Public involvement </li></ul><ul><li>A community vision for recovery with a set of supporting goals </li></ul><ul><li>Openness to alternative strategies </li></ul><ul><li>Consensus on action plans/strategies </li></ul>
  52. 52. Resources <ul><li>Technical Assistance </li></ul><ul><ul><li>CCI, CML, NACo, ICMA, APA, CU, CSU </li></ul></ul><ul><li>COVOAD/COVOAD Member Agencies </li></ul><ul><li>State Partners </li></ul><ul><ul><li>Governor’s Office, DOLA (Emergency Management, Housing, Local Government), CDPHE, CDHS, CDOT, DNR, CDA </li></ul></ul><ul><li>Federal Partners </li></ul><ul><ul><li>FEMA Region VIII, SBA, HUD, USDA (NRCS, Rural Development), DHHS </li></ul></ul>
  53. 53. Questions ~ Discussion <ul><li>THANK YOU </li></ul><ul><li>Bob Wold, Recovery Manager </li></ul><ul><ul><li>Department of Local Affairs </li></ul></ul><ul><ul><li>Division of Emergency Management </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul>

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