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  1. 1. Interviewing Amy O’Donnell Career Development Lecturer [email_address] ST 2012 419-530-2422
  2. 2. Inter – “Review” <ul><li>Research </li></ul><ul><ul><li>Position, Industry, Yourself, Company </li></ul></ul><ul><li>Identified key qualities , vision, mission, values, philosophy </li></ul><ul><li>Targeted cover letter promoting written communication which pinpoints your connection with the qualities, values… </li></ul>
  3. 3. When does the interview start? <ul><li>At home </li></ul><ul><li>When you get dressed </li></ul><ul><li>In the waiting area </li></ul><ul><li>The seed has already been planted by the time you even shake the interviewer’s hand </li></ul>
  4. 4. Professional Wardrobe <ul><li>Men </li></ul><ul><li>Dark tailored suit </li></ul><ul><li>White or pale blue cotton shirt </li></ul><ul><li>Tie-not too busy </li></ul><ul><li>Black belt/shoes </li></ul><ul><li>Dark over-the-calf socks </li></ul><ul><li>Women </li></ul><ul><li>Dark Tailored Suit </li></ul><ul><li>Skirts knee length </li></ul><ul><li>Neutral stockings </li></ul><ul><li>Conservative shoes </li></ul><ul><li>Limited jewelry/nail polish </li></ul><ul><li>Cotton/silk blouse </li></ul>Leave the piercings, heavy perfume/cologne at home .
  5. 5. Stages of the interview <ul><li>Establishing Rapport </li></ul><ul><li>Gathering Information </li></ul><ul><li>Closing the Interview </li></ul><ul><li>Following through after the Interview </li></ul>
  6. 6. You may perform well, but ultimately… <ul><li>… it all boils down to fi t </li></ul>
  7. 7. Types of Questions <ul><li>Credential </li></ul><ul><li>Experience </li></ul><ul><li>Opinion </li></ul><ul><li>Eye-brow raisers </li></ul><ul><li>Behavioral </li></ul><ul><li>Situational </li></ul><ul><li>Stress-if you can prepare for these, you’re in! </li></ul>
  8. 8. Types of Interviews <ul><li>Traditional </li></ul><ul><li>Non-directive </li></ul><ul><li>Case </li></ul><ul><li>Stress </li></ul><ul><li>Behavioral </li></ul><ul><li>Situational </li></ul><ul><li>Screening </li></ul><ul><li>Panel </li></ul><ul><li>Peer or Group </li></ul><ul><li>Luncheon </li></ul><ul><li>Second… </li></ul><ul><li>Video </li></ul>
  9. 9. Are you ready to… <ul><li>Take the interviewer on a tour of your resume </li></ul><ul><li>Cite examples of your key qualities/assets </li></ul><ul><li>Discuss strengths/weaknesses </li></ul><ul><li>Tell behavior-based stories </li></ul><ul><li>Promote strengths/weaknesses </li></ul><ul><li>Tell me about yourself </li></ul>
  10. 10. Tell me about yourself… <ul><li>Customize your response to the company: </li></ul><ul><ul><ul><li>How you recognized/developed your interests/skills (these should be consistent with the company’s key qualities) </li></ul></ul></ul><ul><ul><ul><li>What brought you to UT and how you’ve continued to develop </li></ul></ul></ul><ul><ul><ul><li>Why and how you decided to pursue this company </li></ul></ul></ul>
  11. 11. “ Tell me about yourself” example response <ul><li>Growing up I realized I had a gift for getting along with others. At recess, I was one of the lucky kids who got picked first or second to be on teams. I don’t think it was so much skill, as it was my likeability. Anyway, that quality seemed to carry over into everything I did, like involvement at church, or in groups like Scouts or the Yearbook committee. I was good at recognizing others’ strengths and motivating them to achieve so we could reach our goals. </li></ul>
  12. 12. “ Tell me about yourself” example response (cont’d) <ul><li>When declaring a major at UT, I figured Management would be a good place for me to continue to build my knowledge and skills of connecting with people to reach goals. Now, as I prepare to enter the workforce, I’m excited to find a company such as yours who seeks proven interpersonal, leadership and motivational qualities. I believe I can enter your Leadership Development Program and make an immediate connection with staff. </li></ul>
  13. 13. Strengths <ul><li>You know these (VIPS) </li></ul><ul><li>Be prepared to relate them to the company’s desired qualities </li></ul><ul><li>Qualify your response with an example </li></ul>
  14. 14. Weaknesses <ul><li>Listen closely: if they ask for one, stop there. </li></ul><ul><li>Don’t be so bold as to assume that you don’t have any—we all do! </li></ul><ul><li>Re-frame—weaknesses are developmental areas. </li></ul><ul><li>Describe what you are doing or have done to address the area. </li></ul>
  15. 15. STAR Technique <ul><li>S ituation or T ask -think of a situation, predicament or task you needed to perform </li></ul><ul><li>A ction -describe the action or steps you took to achieve results or overcome obstacles </li></ul><ul><li>R esult -identify the outcome, positive or negative and what you learned </li></ul>
  16. 16. Fine-tuning STAR <ul><li>Try not to sound too rehearsed </li></ul><ul><li>Become a story teller </li></ul><ul><li>Recognize that you don’t have to use the STAR technique for all questions </li></ul><ul><li>Vary your responses from different experiences </li></ul><ul><li>Put a positive spin on everything </li></ul><ul><li>Bring it home </li></ul>
  17. 17. Sample Behavioral Style Questions <ul><li>Tell me about a time you dealt with a difficult supervisor </li></ul><ul><li>Describe what happened when something you’d planned fell through </li></ul><ul><li>What happens when you are responsible for leading a group </li></ul><ul><li>Tell me about a time you needed to make a difficult decision </li></ul>
  18. 18. Sample Behavioral Style Questions <ul><li>Describe a goal you set for yourself and how you achieved it </li></ul><ul><li>Tell me about a time you went above and beyond what was expected of you </li></ul><ul><li>Identify a time when you needed to convince others to your way of thinking </li></ul><ul><li>Tell me about a time you demonstrated flexibility </li></ul>
  19. 19. <ul><li>You’ve performed your research and established and cultivated relationships with the company </li></ul><ul><li>???? </li></ul>
  20. 20. Ask Questions! <ul><li>Show the employer your commitment </li></ul><ul><li>Employers frown upon candidates who don’t ask questions </li></ul><ul><li>Don’t go away feeling like you forgot something </li></ul>
  21. 21. What Kind of Questions? <ul><li>Training </li></ul><ul><li>Office/corporate culture </li></ul><ul><li>Hierarchy </li></ul><ul><li>Performance Evaluations or expectations </li></ul><ul><li>Location/re-location </li></ul><ul><li>Travel </li></ul><ul><li>Timing (when start after graduation?) </li></ul><ul><li>Current events-industry, company </li></ul><ul><li>New products or processes </li></ul><ul><li>Progression through the company </li></ul><ul><li>What else do they </li></ul><ul><li>need to know? </li></ul>Want examples? , How to Come Out First in a Second Interview
  22. 22. Handling Illegal Questions <ul><li>Employers questions should help to determine whether the interviewee can perform the functions of the job </li></ul><ul><li>You have three choices: </li></ul><ul><li>Answer the question </li></ul><ul><li>Refuse to answer the question </li></ul><ul><li>Examine the question and respond based on how it applies to the job </li></ul>
  23. 23. Watch out for illegal questions <ul><li>Marital/Family Status </li></ul><ul><li>Personal </li></ul><ul><li>Age </li></ul><ul><li>Affiliations/Religion/Creed </li></ul><ul><li>National Origin/Citizenship </li></ul><ul><li>Disability </li></ul><ul><li>Arrest Record </li></ul>Refer to Handling Illegal Questions
  24. 24. Beyond paper and words… <ul><li>Professional dress-the “classic” look has never gone out of style </li></ul><ul><li>Appropriate physical presence-ask yourself just how many earrings you need to wear or how much gel you need apply </li></ul><ul><li>Personal hygiene goes a long way—we are very scent-sensitive </li></ul>
  25. 25. Non-Verbals Speak Loudly <ul><li>Eye contact </li></ul><ul><li>Posture </li></ul><ul><li>Jewelry </li></ul><ul><li>Gestures </li></ul><ul><li>Nervous gestures </li></ul><ul><li>Leg crossing </li></ul><ul><li>Cracking voice </li></ul><ul><li>Mumbling </li></ul><ul><li>Piercings </li></ul><ul><li>Hair </li></ul><ul><li>Handshake </li></ul><ul><li>Evidence of attentiveness </li></ul><ul><li>Attitude </li></ul><ul><li>Energy </li></ul><ul><li>Scent </li></ul>
  26. 26. Helpful Websites <ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li> -This is an especially rich and easy to navigate page </li></ul>
  27. 27. Before you start <ul><li>Know yourself </li></ul><ul><ul><li>Interests </li></ul></ul><ul><ul><li>Skills/aptitudes </li></ul></ul><ul><ul><li>Work values </li></ul></ul><ul><ul><li>Accomplishments </li></ul></ul><ul><ul><li>Aspirations </li></ul></ul><ul><li>Know the position/field </li></ul><ul><ul><li>Responsibilities </li></ul></ul><ul><ul><li>Career paths </li></ul></ul><ul><ul><li>Variety of opportunities </li></ul></ul><ul><ul><li>Current events or the “market” </li></ul></ul><ul><ul><li>Know the company/organization </li></ul></ul><ul><li>Know the Employer </li></ul><ul><ul><li>Research, research, research-head to Carlson </li></ul></ul><ul><ul><li>Web sites </li></ul></ul><ul><ul><li>Periodicals, journals </li></ul></ul><ul><ul><li>Annual reports </li></ul></ul><ul><ul><li>Recruiting literature </li></ul></ul><ul><ul><li>Marketing pieces </li></ul></ul><ul><ul><li>Networking/informational interviewing </li></ul></ul>
  28. 28. Know Yourself <ul><li>Interests </li></ul><ul><li>Skills/aptitudes </li></ul><ul><li>Work values </li></ul><ul><li>Accomplishments </li></ul><ul><li>Aspirations </li></ul><ul><li>Can you speak concisely and convincingly about yourself? </li></ul>
  29. 29. Know the Position/field <ul><li>Responsibilities </li></ul><ul><li>Career paths </li></ul><ul><li>Variety of opportunities </li></ul><ul><li>Current events or the “market” </li></ul><ul><li>Can you convince an employer that you have done the research and are prepared to begin a career in their ranks? </li></ul>
  30. 30. Know the employer <ul><li>Research, research, research-head to Carlson </li></ul><ul><li>Web sites </li></ul><ul><li>Periodicals, journals </li></ul><ul><li>Annual reports </li></ul><ul><li>Recruiting literature </li></ul><ul><li>Marketing pieces </li></ul><ul><li>Networking/informational interviewing </li></ul><ul><li>Are you able to convince the employer that you “fit”? </li></ul>
  31. 31. Bottom Line <ul><li>All the experience in the world will do no good if you can’t perform well in the interview. </li></ul><ul><li>Correspondence can look great—don’t blow it in person. </li></ul><ul><li>Balance your responses—are you really all that? </li></ul><ul><li>Ultimately, it comes down to fit. </li></ul>
  32. 32. At a Minimum the Employer Needs to Determine <ul><li>Communicative abilities </li></ul><ul><li>Career goals </li></ul><ul><li>Personality congruence </li></ul><ul><li>Leadership characteristics </li></ul><ul><li>Motivational achievements </li></ul>
  33. 33. So, how do you do it? <ul><li>PRACTICE! </li></ul>
  34. 34. Why do you get an interview? <ul><li>You meet the basic requirements </li></ul><ul><li>It looks like you’ve got balance </li></ul><ul><li>You know someone </li></ul><ul><li>You’ve got experience there </li></ul>
  35. 35. The most important final question… <ul><li>What is the next step in the process? </li></ul><ul><li>When can I expect to hear from you </li></ul><ul><li>How should I direct future correspondence/communication? </li></ul><ul><li>What else do you need to know about me to ensure I’m on your “short list?” </li></ul>
  36. 36. Follow-up <ul><li>Follow-through with your commitments (for example, reference sheet, online application…) </li></ul><ul><li>Send a thank-you to all pertinent people within 24 hours </li></ul><ul><li>Submit legitimate expenses </li></ul><ul><li>Maintain positive communication </li></ul>
  37. 37. Best Advice <ul><li>Research careers, companies, questions </li></ul><ul><li>Practice, Practice, PRACTICE! </li></ul><ul><li>Determine what’s going to set you apart from the competition </li></ul><ul><li>Customize your approach </li></ul><ul><li>Own the interview </li></ul>
  38. 38. Carlson has some fairly new videos <ul><li>If you enjoy watching videos , Carlson has a selection (Two by Mike Farr, a career planning specialist) </li></ul><ul><li>( =) </li></ul><ul><li>There are others…Search by “Video Recording” or “Audiovisual” in Carlson Microform/Multimedia </li></ul>
  39. 39. <ul><li>The student site developed by the National Association of College and Employers </li></ul><ul><li>At, click </li></ul><ul><ul><li>Career Library </li></ul></ul><ul><ul><li>Researching Your Future </li></ul></ul><ul><ul><ul><li>How to Research Companies </li></ul></ul></ul><ul><ul><ul><li>Tutorial for Researching Companies </li></ul></ul></ul><ul><li>You could spend days there! </li></ul>
  40. 40. <ul><li>Really a fantastic place to begin identifying opportunities without even leaving your computer </li></ul><ul><li>At the home page, click on Target & Research </li></ul><ul><ul><ul><li>How to Research Employers || What's It Like to Work At.... Business Directories / Corporate Profiles || Business Research Collections Know the Industry Codes </li></ul></ul></ul>