What is 'Cloud Computing'?

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This presentation covers:
* very simple explanations of what 'cloud computing' is.
* some specific examples and uses.
* its advantages and disadvantages.
* questions for you to ask when considering it.
* results of a survey of businesses on the 'cloud'.

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  • I’m giving a very non-technical, end-user overview of ‘cloud’ computing with some specific examples, and advantages/disadvantages and things to consider.
  • It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
  • It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
  • It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
  • It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
  • 1. Relatively lower cost of ownership- cloud ‘subscription’ comes off bottom line, less asset purchase.- no purchasing of multiple licences of software.- pay as you go, usually per user- dedicated server no longer required 2. Easier scalability- most services can be scaled up in terms of software features and storage- scales up if more personnel join business/organisation 3. Infrastructure – less need to update hardware- cost savings- Quick deployment 4. Mobility - easy access from almost any device- have many different types of hardware (could be a disadvantage) 5. Better use of personnel – better redirect bookkeeping and IT tasks- can focus on more important tasks 6. Data and information - Easier management and sharing 7. History – all carrying out cloud computing anyway- banking, email- if money lost, can be easily replaced. Not so with data. 8. Deployment: Implementation and training costs should be lower 10. (LAST) Better integration of systems – less ‘doubling up’ of data management.Mention better integration – what CLASS Training is doing with CRM  Accounts  Web site etc.
  • Disadvantages of Cloud Computing 1. Requires constant internet connection- most businesses can’t operate without it currently- additional cost - possible mobile back up plan 2. Security & confidentiality – might be accessed by unauthorised personnel- prone to attack- can minimise this with private cloud, but more cost- do you need to inform clients their data is stored in cloud?- associated risk- might violate compliance/quality assurance issues 3. Unpredicted/hidden costs – not fully revealed by provider.- Still need to maintain some hardware/software, e.g., antivirus- Cost of porting old data to cloud.- check these as with any provider- costs can vary based on speed, data traffic, etc- getting out clauses and costs, etc. 4. Risk and guarantee - service might not be maintained or might go down.- what if company shuts down- guarantee of uptime- Google Apps guarantees 99.9% uptime which is equivalent to 8.8 hours per year downtime. 5. Backups of business critical information might not be easily available- how often are backups done?- how do you restore data if errors made? 6. Migration of old systems might be prohibitive Migration problem is also a big concern about cloud computing. If the user wants to switch to some other Provider then it is not easy to transfer huge data from one provider to another 7. Extensive training might be required for new system 8. No ownership and barriers to change from personnel
  • It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
  • Is it relevant for business? – a lot of you won’t be worried, since decision is out of hands.Will require a paradigm shift.Transfer of data.Training.Long term.Easily port data if not happy with service?
  • It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
  • It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
  • Disadvantages of Cloud Computing 1. Requires constant internet connection- most businesses can’t operate without it currently- additional cost - possible mobile back up plan 2. Security & confidentiality – might be accessed by unauthorised personnel- prone to attack- can minimise this with private cloud, but more cost- do you need to inform clients their data is stored in cloud?- associated risk- might violate compliance/quality assurance issues 3. Unpredicted/hidden costs – not fully revealed by provider.- Still need to maintain some hardware/software, e.g., antivirus- Cost of porting old data to cloud.- check these as with any provider- costs can vary based on speed, data traffic, etc- getting out clauses and costs, etc. 4. Risk and guarantee - service might not be maintained or might go down.- what if company shuts down- guarantee of uptime- Google Apps guarantees 99.9% uptime which is equivalent to 8.8 hours per year downtime. 5. Backups of business critical information might not be easily available- how often are backups done?- how do you restore data if errors made? 6. Migration of old systems might be prohibitive Migration problem is also a big concern about cloud computing. If the user wants to switch to some other Provider then it is not easy to transfer huge data from one provider to another 7. Extensive training might be required for new system 8. No ownership and barriers to change from personnel
  • Disadvantages of Cloud Computing 1. Requires constant internet connection- most businesses can’t operate without it currently- additional cost - possible mobile back up plan 2. Security & confidentiality – might be accessed by unauthorised personnel- prone to attack- can minimise this with private cloud, but more cost- do you need to inform clients their data is stored in cloud?- associated risk- might violate compliance/quality assurance issues 3. Unpredicted/hidden costs – not fully revealed by provider.- Still need to maintain some hardware/software, e.g., antivirus- Cost of porting old data to cloud.- check these as with any provider- costs can vary based on speed, data traffic, etc- getting out clauses and costs, etc. 4. Risk and guarantee - service might not be maintained or might go down.- what if company shuts down- guarantee of uptime- Google Apps guarantees 99.9% uptime which is equivalent to 8.8 hours per year downtime. 5. Backups of business critical information might not be easily available- how often are backups done?- how do you restore data if errors made? 6. Migration of old systems might be prohibitive Migration problem is also a big concern about cloud computing. If the user wants to switch to some other Provider then it is not easy to transfer huge data from one provider to another 7. Extensive training might be required for new system 8. No ownership and barriers to change from personnel
  • Disadvantages of Cloud Computing 1. Requires constant internet connection- most businesses can’t operate without it currently- additional cost - possible mobile back up plan 2. Security & confidentiality – might be accessed by unauthorised personnel- prone to attack- can minimise this with private cloud, but more cost- do you need to inform clients their data is stored in cloud?- associated risk- might violate compliance/quality assurance issues 3. Unpredicted/hidden costs – not fully revealed by provider.- Still need to maintain some hardware/software, e.g., antivirus- Cost of porting old data to cloud.- check these as with any provider- costs can vary based on speed, data traffic, etc- getting out clauses and costs, etc. 4. Risk and guarantee - service might not be maintained or might go down.- what if company shuts down- guarantee of uptime- Google Apps guarantees 99.9% uptime which is equivalent to 8.8 hours per year downtime. 5. Backups of business critical information might not be easily available- how often are backups done?- how do you restore data if errors made? 6. Migration of old systems might be prohibitive Migration problem is also a big concern about cloud computing. If the user wants to switch to some other Provider then it is not easy to transfer huge data from one provider to another 7. Extensive training might be required for new system 8. No ownership and barriers to change from personnel
  • Disadvantages of Cloud Computing 1. Requires constant internet connection- most businesses can’t operate without it currently- additional cost - possible mobile back up plan 2. Security & confidentiality – might be accessed by unauthorised personnel- prone to attack- can minimise this with private cloud, but more cost- do you need to inform clients their data is stored in cloud?- associated risk- might violate compliance/quality assurance issues 3. Unpredicted/hidden costs – not fully revealed by provider.- Still need to maintain some hardware/software, e.g., antivirus- Cost of porting old data to cloud.- check these as with any provider- costs can vary based on speed, data traffic, etc- getting out clauses and costs, etc. 4. Risk and guarantee - service might not be maintained or might go down.- what if company shuts down- guarantee of uptime- Google Apps guarantees 99.9% uptime which is equivalent to 8.8 hours per year downtime. 5. Backups of business critical information might not be easily available- how often are backups done?- how do you restore data if errors made? 6. Migration of old systems might be prohibitive Migration problem is also a big concern about cloud computing. If the user wants to switch to some other Provider then it is not easy to transfer huge data from one provider to another 7. Extensive training might be required for new system 8. No ownership and barriers to change from personnel
  • What is 'Cloud Computing'?

    1. 1. Welcome! CLASS Training www.classtraining.com.au Phone (02) 6041 2711 Mark Mannering 1
    2. 2. 1. What is „Cloud Computing‟ ? 2. Specific Examples & Uses 3. Advantages & Disadvantages 4. Questions to Consider 5. Finally Appendix: KPMG 2010 Survey Results 2
    3. 3. 3
    4. 4.  Firstly, it‟s a „buzz‟ word; really, nothing new.  Cloud computing: “Using the Internet more widely to run applications and manage data that‟s stored offsite.”  Normally, do all this through a web browser.  Can also do all this with mobile devices via apps or a browser. 4 (1) What is ‘Cloud’ Computing?
    5. 5.  You pay as you go, usually a monthly subscription.  Sometimes called „utility‟ computing, like using utilities, electricity, phone, etc.  Three levels:  Infrastructure as a Service (IaaS): provides storage facilities for documents, files and data in general.  Software as a Service (SaaS): applications through a browser; no programs installed on your PC/laptop.  Platform as a Service (PaaS): basically, the operating system in the cloud; can be used by any device, PC/laptop, tablet, smartphone, etc. 5 (1) What is ‘Cloud’ Computing?
    6. 6.  There are four (4) primary cloud modals available based on business size, type, etc:  Private cloud: Operated solely for a single organisation; hosted internally or externally.  Community cloud: Shared among a number of connected organizations; supports a specific community having similar requirements.  Public cloud: Owned and operated by third party; available on a commercial basis by cloud service provider.  Hybrid cloud: Combination of two (2) or more of the above cloud modals. 6 (1) What is ‘Cloud’ Computing?
    7. 7. 7 Data Docs Email Apps Periphals Data Docs Email Apps Periphals Data Docs Email Apps Periphals (1) What is ‘Cloud’ Computing?
    8. 8.   Data Docs Email Apps Periphals Data Docs Email Apps Periphals (1) What is ‘Cloud’ Computing?
    9. 9. Periphals Periphals Data Docs Email Data Docs Email Apps Periphals Apps Apps (1) What is ‘Cloud’ Computing?
    10. 10. Periphals Periphals (1) What is ‘Cloud’ Computing?
    11. 11. 11
    12. 12. Manage online info & Social media: Full enterprise / business management: Manage sales, marketing, etc: Manage accounts: Create & share documents: Store files: Manage Email & Banking: • Integrate systems • Minimise „doubling up‟ of data • Salesforce, Microsoft CRM • Maximiser, Xero „add-ons‟ • Xero, MYOB, Freshbooks • QuickBooks, Netsuite • Google Docs, Office 365, TeamLab • Slideshare, Picasa, Flickr • Dropbox, Google Drive • Microsoft SkyDrive, FileShare • Your web site • Facebook, Twitter, LinkedIn • Gmail, Hotmail, Yahoo, iCloud • Banks „live‟ feed to accounts apps 12 (2) Specific Examples & Uses
    13. 13. 1. Create/share draft documents in iPad… 2. Complete/share documents in PC/laptop. (one log-in) Docs Share Google Docs files with others Drive Store other files (PDF, Word, Excel, pics, etc) Sync all files on the move 13 (2) Specific Examples & Uses
    14. 14. 14 (2) Specific Examples & Uses
    15. 15. Service Approx Cost Cloud Storage/Documents Dropbox Basic: Free Google Drive Basic: Free Google Drive Business (Apps): $5 per user per month Microsoft SkyDrive: Free Office 365 Small Business: $8 per user per month Cloud Accounting MYOB AccountRight Live: $39 per month Xero Business Accounting: $49 per company-file per month QuickBooks Online: $25 per month for 3 users Cloud CRM Microsoft CRM: $44 per user per month Salesforce: $180 per user per month 15 (2) Specific Examples & Uses
    16. 16. Service Main URL Cloud Storage/Documents Dropbox: www.dropbox.com Google Drive Basic: drive.google.com Microsoft SkyDrive: www.skydrive.com Office 365 Small Business: www.office365.com Cloud Accounting MYOB AccountRight Live: www.myob.com Xero Business Accounting: www.xero.com QuickBooks Online: quickbooks.intuit.com Cloud CRM Microsoft CRM: www.microsoft.com/crm Salesforce: www.salesforce.com 16 (2) Specific Examples & Uses
    17. 17. 17
    18. 18.  Lower ownership cost; hardware and software.  Easier scalability; more advanced features can be added.  Less infrastructure; less need to update hardware.  Mobility; easy access from almost any device.  Better use of personnel; better redirect and focus on more important tasks.  Easier management and sharing of data and information.  There’s some familiarity; we‟ve all been doing some cloud computing anyway.  Better integration of systems; less „doubling up‟ of data management. 18 (3) Advantages & Disadvantages
    19. 19.  Unreliable Internet; good speeds and constant connection required.  Unreliable security & confidentiality; might be accessed by unauthorised personnel.  Unpredicted/hidden costs; not fully revealed by provider.  Lack of risk and guarantee; service might not be maintained or might „go down‟.  Lack of backups; might not be easily available.  Difficult to migrate old systems; might be prohibitive.  Extensive training; might be required.  Barriers; No ownership, personnel resist change. 19 (3) Advantages & Disadvantages
    20. 20. 20
    21. 21. 1. Is it relevant for your business? Mobile workforce? 2. Can old data be transferred easily to cloud system? 3. Is speed and reliability of your internet suitable? 4. Will you require training? 5. What are your long-term plans? 6. Can you easily port data if not happy with service? 7. Can you do a „trial‟? 8. What is your return-on-investment? 9. Can COULD turn into CLOUD ??? 10. It will require a paradigm shift !!!! 11. Many more… 21 (4) Questions to Consider
    22. 22. 22
    23. 23.  The „cloud‟ won‟t go away.  Might be „forced‟ into it, indirecly at least.  It‟s not for all businesses/organisations.  Weigh up „pros‟ and „cons‟.  Please, please, please: Determine your business goals/outcomes first, then work out best vehicle; not the other way around.  Ask reputable providers; talk to others already using it. 23 (5) Finally
    24. 24. 24
    25. 25. 25 Results of Survey 45% 13% 19% 15% 8% When Do You Plan to Use It? Using it now Within 12 months Long-term (> 12 months) Maybe - we have insufficient knowledge No Intention
    26. 26. 26 Results of Survey 0% 5% 10% 15% 20% 25% 30% 35% 40% 1. Application hosting 2. Data storage 3. Email and messaging 4. CRM 5. Business specific 6. Finance and ERP 7. Desktop/Office software What Are You Using Cloud Computing For?
    27. 27. 27 Results of Survey 0% 10% 20% 30% 40% 50% 60% 70% 80% 1. More flexibility 2. Cost savings 3. Better scalability 4. Complexity reduction 5. Core business focus 6. Collaboration 7. Better functionality 8. Improved security What are the Benefits?
    28. 28. 28 Results of Survey 0% 10% 20% 30% 40% 50% 60% 70% 80% 1. Security issues 2. Legal issues 3. Compliance issues 4. Privacy issues 5. Integration issues 6. Insecure availability 7. Vendor lock-in 8. Insuff financial benefits 9. lack of performance 10. Lack of functionalities 11. Immature technology What Concerns Do You Have?
    29. 29. Thank you! CLASS Training www.classtraining.com.au Phone (02) 6041 2711 Mark Mannering mark@classtraining.com.au linkedin.com/in/markmannering facebook.com/classtraining 29

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