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Stop trying to paint the hallway through the letterbox: UX techniques that help teams help themselves

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Given by Chris Atherton at UX Cambridge (#uxcam), 10th Sep 2015

Published in: Software

Stop trying to paint the hallway through the letterbox: UX techniques that help teams help themselves

  1. 1. Stop trying to paint the hallway through the letterbox! UX techniques that help teams help themselves Chris Atherton @finiteattention
  2. 2. what do these 3 things have in common?
  3. 3. Person :MassMarket Guide :Place :Programme OfStudy :Curricular Topic :Study Guide /Learn/Guides is taught in is appropriate for is a non- curricular equivalent of :Asset mentions/ is about /Learn/Places is a type of :National Curriculum is part of /Learn/ Programmes of Study is a type of :Event is a type of is a type of is a participant in occurs in is part of is appropriate for is aimed at :Temporal Entity has /Learn/Subjects is a type of :Subject :Nation UK is part of :Regionis part of is a notable place in This goes down to the level of Regional granularity to allow for the (future?) possibility of prioritising local content. :MassMarket Topic is a notable person in is a notable person in is appropriate for is appropriate for is appropriate for is a type of is appropriate for has is a notable event in is a notable place in is part of is part of is part of is a notable event in is a topical event in is a topical event in is a topical person in is a topical person in mentions/is about mentions/is about Mass-market topics can be triggered by topical PPEs, whereas Curricular Topics cannot (assumption that any topical stuff in curriculum will be editorially curated?) :Temporal Entity is concurrent with has is a type of is a type of Country is a type of :Country is a type of :TemporalEntit has the part One crucial distinction between Curricular and Mass- Market learning journeys is that Study Guides are appropriate for Programmes of Study, whereas mass-market Guides are not. Generally, curricular assets, guides, etc. may be appropriate for mass- market consunption, but mass-market materials may not be appropriate for curricular study, is in :Exam Board has :Qualification awards is assessed by :Sub-Subject is a subclass of is part of has the part information architecture
  4. 4. Gave up reading this article on how ad tech destroys the reading experience @guardian #ux Mikkel Bo Schmidt @mibosc mobile UI
  5. 5. http://www.durhamregion.com/news-story/4760314-scugog- veterinarian-checks-dairy-cows-to-see-if-babies-are-coming/ … animal husbandry ?!
  6. 6. tackling big problems via a tiny viewport
  7. 7. to deal with complexity, you first need to see it — @benholliday, about 20 minutes ago Ben actually summarised my entire talk in one sentence. I would only want to add “ditto re communicating it”.
  8. 8. a designer starts to see the patterns (— ibid) As observers of people and wranglers of visual media, UXers are well placed to identify these behaviours
  9. 9. project viewport In response to a question I got afterwards, I see this more often than you might suppose.
  10. 10. 1. stuck http://static.guim.co.uk/sys-images/Education/Pix/pictures/ 2011/7/28/1311858458328/The-researchers-chose-che-007.jpg
  11. 11. 2. why? (maybe)
  12. 12. 3. what we can do
  13. 13. 1. stuck http://static.guim.co.uk/sys-images/Education/Pix/pictures/ 2011/7/28/1311858458328/The-researchers-chose-che-007.jpg
  14. 14. You’re starting a new project. Do you … a) open your computer OR b) open a new doc (your computer is already open) okay, it’s a trick question
  15. 15. CO header Services Trusted Third Parties O individual title? nage services and TTPs SEARCH WITHIN YOUR SERVICES might be nicer to have in-page search across all management pages for all users ywheretown care home ywheretown adult daycare facility me Subscriber? Subscriber Not subscribed Latest activity should CO be able to change a service's "subscriber" status from here, or remove the service entirely? (Maybe not, or maybe for very select CO users only) How do those things currently work? Stories submitted 4 days ago 1 week ago 49 3 Service awards Add new service or TTP Stories published Stories rejected Service status 38 0 11 3 2 ervices and subscribers an find a complete listing of Care Opinion services and trusted third parties below. Click on a service or o view the page associated with that body. Mark/ Unmark Blogs? If not here, work out w will add/re TTPs and s and where (dis)associa with serv need action(s) to become available when boxes are checked, e.g. Save, Export, etc. zoomed in
  16. 16. CO header Subscribers Trusted Third Parties CO individual Role title? Services and subscribers Manage your services You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. SEARCH WITHIN YOUR SERVICES Local adult social care watchdog Name should CO be able to add or remove a TTO's services from here? How does that currently work? Add new service or TTP links to TTPs and services go to the respective single- service pages Latest activity Published stories read 1 month ago 49 Published stories commented on TTP status 12 Mark/ Unmark Blogs? Rejected stories read 49 Rejected stories commented on 12 National adult social care body 1 month ago 49 12 49 12 Local authority, Town 1 month ago 49 12 49 12 Local authority, City 1 year ago 49 12 49 12 Local watchdog 1 month ago 49 12 49 12 need action(s) to become available when boxes are checked, e.g. Save, Export, etc. CO header Services Trusted Third Parties CO individual Role title? Manage services and TTPs SEARCH WITHIN YOUR SERVICES might be nicer to have in-page search across all management pages for all users Anywheretown care home Anywheretown adult daycare facility Name Subscriber? Subscriber Not subscribed Latest activity should CO be able to change a service's "subscriber" status from here, or remove the service entirely? (Maybe not, or maybe for very select CO users only) How do those things currently work? Stories submitted 4 days ago 1 week ago 49 3 Service awards Add new service or TTP Stories published Stories rejected Service status 38 0 11 3 2 Services and subscribers You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. Mark/ Unmark Blogs? If not here, need to work out where CO will add/remove TTPs and services, and where they will (dis)associate TTPs with services. need action(s) to become available when boxes are checked, e.g. Save, Export, etc. CO header Services Trusted Third Parties CO individual Role title? Manage services and TTPs SEARCH WITHIN YOUR SERVICES might be nicer to have in-page search across all management pages for all users Anywheretown care home Anywheretown adult daycare facility Name Subscriber? Subscriber Not subscribed Latest activity should CO be able to change a service's "subscriber" status from here, or remove the service entirely? (Maybe not, or maybe for very select CO users only) How do those things currently work? Stories submitted 4 days ago 1 week ago 49 3 Service awards Add new service or TTP Stories published Stories rejected Service status 38 0 11 3 2 Services and subscribers You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. Mark/ Unmark Blogs? If not here, need to work out where CO will add/remove TTPs and services, and where they will (dis)associate TTPs with services. need action(s) to become available when boxes are checked, e.g. Save, Export, etc. CO header Services Trusted Third Parties CO individual Role title? Manage services and TTPs SEARCH WITHIN YOUR SERVICES might be nicer to have in-page search across all management pages for all users Anywheretown care home Anywheretown adult daycare facility Name Subscriber? Subscriber Not subscribed Latest activity should CO be able to change a service's "subscriber" status from here, or remove the service entirely? (Maybe not, or maybe for very select CO users only) How do those things currently work? Stories submitted 4 days ago 1 week ago 49 3 Service awards Add new service or TTP Stories published Stories rejected Service status 38 0 11 3 2 Services and subscribers You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. Mark/ Unmark Blogs? If not here, need to work out where CO will add/remove TTPs and services, and where they will (dis)associate TTPs with services. need action(s) to become available when boxes are checked, e.g. Save, Export, etc. CO header Subscribers Trusted Third Parties CO individual Role title? Services and subscribers Manage your services You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. SEARCH WITHIN YOUR SERVICES Local adult social care watchdog Name should CO be able to add or remove a TTO's services from here? How does that currently work? Add new service or TTP links to TTPs and services go to the respective single- service pages Latest activity Published stories read 1 month ago 49 Published stories commented on TTP status 12 Mark/ Unmark Blogs? Rejected stories read 49 Rejected stories commented on 12 National adult social care body 1 month ago 49 12 49 12 Local authority, Town 1 month ago 49 12 49 12 Local authority, City 1 year ago 49 12 49 12 Local watchdog 1 month ago 49 12 49 12 need action(s) to become available when boxes are checked, e.g. Save, Export, etc. CO header Subscribers Trusted Third Parties CO individual Role title? Services and subscribers Manage your services You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. SEARCH WITHIN YOUR SERVICES Local adult social care watchdog Name should CO be able to add or remove a TTO's services from here? How does that currently work? Add new service or TTP links to TTPs and services go to the respective single- service pages Latest activity Published stories read 1 month ago 49 Published stories commented on TTP status 12 Mark/ Unmark Blogs? Rejected stories read 49 Rejected stories commented on 12 National adult social care body 1 month ago 49 12 49 12 Local authority, Town 1 month ago 49 12 49 12 Local authority, City 1 year ago 49 12 49 12 Local watchdog 1 month ago 49 12 49 12 need action(s) to become available when boxes are checked, e.g. Save, Export, etc. COheader SubscribersTrustedThirdParties COindividual Roletitle? Servicesandsubscribers Manageyourservices YoucanfindacompletelistingofCareOpinionservicesandtrustedthirdpartiesbelow.Clickonaserviceor TTPtoviewthepageassociatedwiththatbody. SEARCHWITHINYOURSERVICES Localadultsocialcarewatchdog NameshouldCObeable toaddorremovea TTO'sservicesfrom here?Howdoes thatcurrentlywork? Addnewserviceor TTP linkstoTTPsand servicesgotothe respectivesingle- servicepages Latest activity Published storiesread 1monthago49 Publishedstories commentedon TTP status 12 Mark/ Unmark Blogs? Rejected storiesread 49 Rejectedstories commentedon 12 Nationaladultsocialcarebody1monthago49124912 Localauthority,Town1monthago49124912 Localauthority,City1yearago49124912 Localwatchdog1monthago49124912 needaction(s)to becomeavailable whenboxesare checked,e.g.Save, Export,etc. COheader ServicesTrustedThirdParties COindividual Roletitle? ManageservicesandTTPs SEARCHWITHINYOURSERVICES mightbenicerto havein-page searchacrossall managementpages forallusers Anywheretowncarehome Anywheretownadultdaycarefacility NameSubscriber? Subscriber Not subscribed Latest activityshouldCObeableto changeaservice's "subscriber"statusfrom here,orremovethe serviceentirely?(Maybe not,ormaybeforvery selectCOusersonly)How dothosethingscurrently work? Stories submitted 4daysago 1weekago 49 3 Service awards Addnewserviceor TTP Stories published Stories rejected Service status 38 0 11 3 2 Servicesandsubscribers YoucanfindacompletelistingofCareOpinionservicesandtrustedthirdpartiesbelow.Clickonaserviceor TTPtoviewthepageassociatedwiththatbody. Mark/ Unmark Blogs? Ifnothere,needto workoutwhereCO willadd/remove TTPsandservices, andwheretheywill (dis)associateTTPs withservices. needaction(s)to becomeavailable whenboxesare checked,e.g.Save, Export,etc. COheader ServicesTrustedThirdParties COindividual Roletitle? ManageservicesandTTPs SEARCHWITHINYOURSERVICES mightbenicerto havein-page searchacrossall managementpages forallusers Anywheretowncarehome Anywheretownadultdaycarefacility NameSubscriber? Subscriber Not subscribed Latest activityshouldCObeableto changeaservice's "subscriber"statusfrom here,orremovethe serviceentirely?(Maybe not,ormaybeforvery selectCOusersonly)How dothosethingscurrently work? Stories submitted 4daysago 1weekago 49 3 Service awards Addnewserviceor TTP Stories published Stories rejected Service status 38 0 11 3 2 Servicesandsubscribers YoucanfindacompletelistingofCareOpinionservicesandtrustedthirdpartiesbelow.Clickonaserviceor TTPtoviewthepageassociatedwiththatbody. Mark/ Unmark Blogs? Ifnothere,needto workoutwhereCO willadd/remove TTPsandservices, andwheretheywill (dis)associateTTPs withservices. needaction(s)to becomeavailable whenboxesare checked,e.g.Save, Export,etc. COheader ServicesTrustedThirdParties COindividual Roletitle? ManageservicesandTTPs SEARCHWITHINYOURSERVICES mightbenicerto havein-page searchacrossall managementpages forallusers Anywheretowncarehome Anywheretownadultdaycarefacility NameSubscriber? Subscriber Not subscribed Latest activityshouldCObeableto changeaservice's "subscriber"statusfrom here,orremovethe serviceentirely?(Maybe not,ormaybeforvery selectCOusersonly)How dothosethingscurrently work? Stories submitted 4daysago 1weekago 49 3 Service awards Addnewserviceor TTP Stories published Stories rejected Service status 38 0 11 3 2 Servicesandsubscribers YoucanfindacompletelistingofCareOpinionservicesandtrustedthirdpartiesbelow.Clickonaserviceor TTPtoviewthepageassociatedwiththatbody. Mark/ Unmark Blogs? Ifnothere,needto workoutwhereCO willadd/remove TTPsandservices, andwheretheywill (dis)associateTTPs withservices. needaction(s)to becomeavailable whenboxesare checked,e.g.Save, Export,etc. COheader SubscribersTrustedThirdParties COindividual Roletitle? Servicesandsubscribers Manageyourservices YoucanfindacompletelistingofCareOpinionservicesandtrustedthirdpartiesbelow.Clickonaserviceor TTPtoviewthepageassociatedwiththatbody. SEARCHWITHINYOURSERVICES Localadultsocialcarewatchdog NameshouldCObeable toaddorremovea TTO'sservicesfrom here?Howdoes thatcurrentlywork? Addnewserviceor TTP linkstoTTPsand servicesgotothe respectivesingle- servicepages Latest activity Published storiesread 1monthago49 Publishedstories commentedon TTP status 12 Mark/ Unmark Blogs? Rejected storiesread 49 Rejectedstories commentedon 12 Nationaladultsocialcarebody1monthago49124912 Localauthority,Town1monthago49124912 Localauthority,City1yearago49124912 Localwatchdog1monthago49124912 needaction(s)to becomeavailable whenboxesare checked,e.g.Save, Export,etc. COheader SubscribersTrustedThirdParties COindividual Roletitle? Servicesandsubscribers Manageyourservices YoucanfindacompletelistingofCareOpinionservicesandtrustedthirdpartiesbelow.Clickonaserviceor TTPtoviewthepageassociatedwiththatbody. SEARCHWITHINYOURSERVICES Localadultsocialcarewatchdog NameshouldCObeable toaddorremovea TTO'sservicesfrom here?Howdoes thatcurrentlywork? Addnewserviceor TTP linkstoTTPsand servicesgotothe respectivesingle- servicepages Latest activity Published storiesread 1monthago49 Publishedstories commentedon TTP status 12 Mark/ Unmark Blogs? Rejected storiesread 49 Rejectedstories commentedon 12 Nationaladultsocialcarebody1monthago49124912 Localauthority,Town1monthago49124912 Localauthority,City1yearago49124912 Localwatchdog1monthago49124912 needaction(s)to becomeavailable whenboxesare checked,e.g.Save, Export,etc. zoomed out
  17. 17. http://www.curiosityshoppe.com/wp-content/ uploads/2012/09/WholeFoods_Cheese_main1.jpg
  18. 18. we know this stuff for UX projects
  19. 19. sometimes we forget it elsewhere
  20. 20. http://gifmovie.tumblr.com/post/70777506727/a- rabbit-running-in-circles-in-front-of-my-car this is a gif; it animates. the bunny goes around and around.
  21. 21. This observation is over 100 years old but we still haven’t agreed on a solution
  22. 22. uxreactionsofficial.tumblr.com another gif, supposedly indicating perfect flow in unison
  23. 23. uxreactionsofficial.tumblr.com also a gif; much better summary of how communication can look if you’re not careful
  24. 24. http://www.edwardtufte.com/tufte/graphics/newET_discoursegif.gif some people out there still make docs like this
  25. 25. if not us, our colleagues very few people start out perfectly fluent in communicating complexity — I know I didn’t
  26. 26. 2. why? (maybe)
  27. 27. habit we are rewarded at work for regularly returning to our inboxes (and thus to our computer screens)
  28. 28. your workflow every day you use software tools to make other software-y stuff, right?
  29. 29. work culture of being at computer work work not work? to at least some people, ‘work’ means ‘computer’
  30. 30. opening a doc = starting as close to the end as possible* (right?) * Kurt Vonnegut only do this when you’re sure it’s the right medium for the story you are telling — so know your story first.
  31. 31. they don’t seem like complicated tasks
  32. 32. …but they are http://brucesterling.tumblr.com/post/110823669363/ tragedy-is-when-i-cut-my-finger-comedy-is-when if there’s one gif you look up, make it this one. Ouch. I hope he was okay.
  33. 33. things that trip us up: you see what I did there
  34. 34. the single dimension screen document
  35. 35. 64-page doc in portrait that we read in landscape list seriously, why do we do this? I dislike ‘slideuments’, but at least a corporate slide-deck fits the viewing format.
  36. 36. not helping, BTW unless you just can’t get enough of that widescreen ‘letterbox’ experience
  37. 37. another gif — this one glitches about once per second obscuring the fact that a change is occuring in the pic.
  38. 38. change blindness search YouTube for change blindness — our brains sorta reset and forget detail when there are brief discontinuities.
  39. 39. lost detail lost detail lost detail unknown unknown all that exists
  40. 40. this is a Finding Nemo reference, but cognitively speaking it could also be seen as kind of a self-portrait
  41. 41. "Serial position" by Obli (talk) (Uploads) - Obli (talk) (Uploads). Licensed under CC BY-SA 3.0 via Wikipedia - https://en.wikipedia.org/wiki/File:Serial_position.png#/media/File:Serial_position.png ‘serial position curve’ from recalling a list of sequentially presented items.
  42. 42. Long Term Memory Rehearsal or Meaning Short Term Memory STM is a leaky bucket. Do something with the info or lose it forever (more or less). Meaning helps with encoding.
  43. 43. Rehearsed/ Lacks interference Still in the leaky bucket My brief and incomplete explanation of why we see primacy and recency effects.
  44. 44. 7 ± 2 Miller, 1956 Miller, 1956: number of unrelated items you can hold in working (short-term) memory. Often misapplied; still useful.
  45. 45. 4 ± ? Cowan, 2001 Cowan, 2001. Sorry; it’s worse than we thought. It also varies between people, with context, type of task, etc.
  46. 46. fuzzy OK OK great If all the information in a big piece of work is new to you and it seems discontinuous, good luck remembering it all.
  47. 47. what if working memory is a letterbox? Or a throttle, if you prefer. NB: This is an idea rather than a scientifically proven thing.
  48. 48. attention We. Are. So. Flaky.
  49. 49. … it’s really hard to think about 50 things freaking impossible
  50. 50. http://alienpapacy.tumblr.com/post/ 98545905612/initiating-maximum-overbird
  51. 51. unevolved zoom UIs
  52. 52. http://brickellvision.com/wp-content/uploads/2014/10/eye-diagram.jpg We’ve had ages to evolve this. It’s amazing.
  53. 53. ‘zoom lens’ of attention Eriksen & St James (1986) Look it up if you’re interested — more than just a metaphor.
  54. 54. http://silversora.tumblr.com/post/73499059909/ dave-fuck-off-shaun-i-am-taking-a-picture Zoomed all the way in.
  55. 55. Zoomed all the way out
  56. 56. cells with a nucleus mammals apes humans software+ UIs our evolution Apes may be in their stone age … UIs are still amoebas.
  57. 57. Random mind-mapping software. You can see that there’s a real zoom issue: seeing the whole vs. seeing the details.
  58. 58. http://www.telepresenceoptions.com/ assets_c/2013/01/vz-8plus4_front2.jpg mechanical eyes The engineering of visualizers is amazing. But our eyes still win over mechanical versions, nearly every time.
  59. 59. To keep up with the eyes, zoom in UIs must be fast, frictionless, and unconscious of any effort at all. Ha ha.
  60. 60. The emergence of pinch-to-zoom has improved things a lot
  61. 61. zoomed in But it’s still a bit haphazard using pinch-to-zoom to go from this
  62. 62. zoomed out …to this
  63. 63. our UIs for UI kinda suck
  64. 64. cognitive load This is a concept closely related to the stuff about working memory, begging the question of why I didn’t put it earlier.
  65. 65. intrinsic vs. extrinsic Intrinsic = difficulty inherent in understanding a given thing. Extrinsic = difficulty added by how thing is communicated
  66. 66. holding an idea holding an idea holding an idea understanding this new idea For complex information, high extrinsic load means there’s less working memory left for understanding the idea
  67. 67. t http://hilarioushumorfromouterspace.tumblr.com/post/112655656484 I feel like this before coffee sometimes
  68. 68. Infinite scrolling came and went … there’s high cognitive load in retracing one’s steps. Pagination is information too.
  69. 69. 3. what we can do
  70. 70. how do we avoid this?
  71. 71. use big surfaces Infinite canvas for your working memory, and for zoom.
  72. 72. Services Trusted Third Parties CO individual le title? anage services and TTPs SEARCH WITHIN YOUR SERVICES might be nicer to have in-page search across all management pages for all users Anywheretown care home Anywheretown adult daycare facility Name Subscriber? Subscriber Not subscribed Latest activity should CO be able to change a service's "subscriber" status from here, or remove the service entirely? (Maybe not, or maybe for very select CO users only) Ho do those things currently work? Stories submitted 4 days ago 1 week ago 49 3 Service awards Add new service or TTP Stories published Stories rejected Service status 38 0 11 3 2 ervices and subscribers u can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or P to view the page associated with that body. Mark/ Unmark Blogs? need action(s) to become available when boxes are checked, e.g. Save, Export, etc. zoomed in Instead of having to compromising between this …
  73. 73. CO header Subscribers Trusted Third Parties CO individual Role title? Services and subscribers Manage your services You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. SEARCH WITHIN YOUR SERVICES Local adult social care watchdog Name should CO be able to add or remove a TTO's services from here? How does that currently work? Add new service or TTP links to TTPs and services go to the respective single- service pages Latest activity Published stories read 1 month ago 49 Published stories commented on TTP status 12 Mark/ Unmark Blogs? Rejected stories read 49 Rejected stories commented on 12 National adult social care body 1 month ago 49 12 49 12 Local authority, Town 1 month ago 49 12 49 12 Local authority, City 1 year ago 49 12 49 12 Local watchdog 1 month ago 49 12 49 12 need action(s) to become available when boxes are checked, e.g. Save, Export, etc. CO header Services Trusted Third Parties CO individual Role title? Manage services and TTPs SEARCH WITHIN YOUR SERVICES might be nicer to have in-page search across all management pages for all users Anywheretown care home Anywheretown adult daycare facility Name Subscriber? Subscriber Not subscribed Latest activity should CO be able to change a service's "subscriber" status from here, or remove the service entirely? (Maybe not, or maybe for very select CO users only) How do those things currently work? Stories submitted 4 days ago 1 week ago 49 3 Service awards Add new service or TTP Stories published Stories rejected Service status 38 0 11 3 2 Services and subscribers You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. Mark/ Unmark Blogs? If not here, need to work out where CO will add/remove TTPs and services, and where they will (dis)associate TTPs with services. need action(s) to become available when boxes are checked, e.g. Save, Export, etc. CO header Services Trusted Third Parties CO individual Role title? Manage services and TTPs SEARCH WITHIN YOUR SERVICES might be nicer to have in-page search across all management pages for all users Anywheretown care home Anywheretown adult daycare facility Name Subscriber? Subscriber Not subscribed Latest activity should CO be able to change a service's "subscriber" status from here, or remove the service entirely? (Maybe not, or maybe for very select CO users only) How do those things currently work? Stories submitted 4 days ago 1 week ago 49 3 Service awards Add new service or TTP Stories published Stories rejected Service status 38 0 11 3 2 Services and subscribers You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. Mark/ Unmark Blogs? If not here, need to work out where CO will add/remove TTPs and services, and where they will (dis)associate TTPs with services. need action(s) to become available when boxes are checked, e.g. Save, Export, etc. CO header Services Trusted Third Parties CO individual Role title? Manage services and TTPs SEARCH WITHIN YOUR SERVICES might be nicer to have in-page search across all management pages for all users Anywheretown care home Anywheretown adult daycare facility Name Subscriber? Subscriber Not subscribed Latest activity should CO be able to change a service's "subscriber" status from here, or remove the service entirely? (Maybe not, or maybe for very select CO users only) How do those things currently work? Stories submitted 4 days ago 1 week ago 49 3 Service awards Add new service or TTP Stories published Stories rejected Service status 38 0 11 3 2 Services and subscribers You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. Mark/ Unmark Blogs? If not here, need to work out where CO will add/remove TTPs and services, and where they will (dis)associate TTPs with services. CO header Subscribers Trusted Third Parties CO individual Role title? Services and subscribers Manage your services You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. SEARCH WITHIN YOUR SERVICES Local adult social care watchdog Name should CO to add or TTO's serv here? H that curren Add new service or TTP lin se re Latest activity Published stories read 1 month ago 49 Published stories commented on TTP status 12 Mark/ Unmark Blogs? Rejected stories read 49 Rejected stories commented on 12 National adult social care body 1 month ago 49 12 49 12 Local authority, Town 1 month ago 49 12 49 12 Local authority, City 1 year ago 49 12 49 12 Local watchdog 1 month ago 49 12 49 12 need action(s) to become available when boxes are checked, e.g. Save, Export, etc. CO header Subscribers Trusted Third Parties CO individual Role title? Services and subscribers Manage your services You can find a complete listing of Care Opinion services and trusted third parties below. Click on a service or TTP to view the page associated with that body. SEARCH WITHIN YOUR SERVICES Local adult social care watchdog Name should CO be able to add or remove a TTO's services from here? How does that currently work? Add new service or TTP links to TTPs and services go to the respective single- service pages Latest activity Published stories read 1 month ago 49 Published stories commented on TTP status 12 Mark/ Unmark Blogs? Rejected stories read 49 Rejected stories commented on 12 National adult social care body 1 month ago 49 12 49 12 Local authority, Town 1 month ago 49 12 49 12 Local authority, City 1 year ago 49 12 49 12 Local watchdog 1 month ago 49 12 49 12 need action(s) to become available when boxes are checked, e.g. Save, Export, etc. zoomed out … and this …
  74. 74. use a frictionless, zoomable medium …put it on a large surface where you can zoom between both without thinking about it (using your eyes and/or legs)
  75. 75. yes, zoomable You get zero points for using 10-point font.
  76. 76. Writing the entire project taxonomy on a whiteboard helped us work on just one part and see how it fit with the whole
  77. 77. this vs. 64-page doc the client read the strategy document but for them and us it didn’t fully click until we showed the whole thing on 1 page
  78. 78. show the whole cheese
  79. 79. DEPLOY THE STATIONERY FIREHOSE! it looks messy but wow is it effective for thinking and communication
  80. 80. card sort complex things We had a long document. The easiest way to understand the big picture was to cut it up and rearrange the bits.
  81. 81. clear CTA Card sorting is easy because actions and goals are clear. “Take this thing, put it somewhere. Repeat with next thing.”
  82. 82. organise many small things create one big thing Building this talk, I wrote short statements until I had run out, then moved them around until they made a coherent story.
  83. 83. think with objects Objects have the attractive quality of being specific and, unless you make more of them, non-duplicate.
  84. 84. all the 4±2 you can eat You don’t need working memory to retain piles of things; the pile is still there when you come back to it later. Amazing.
  85. 85. you can only put one thing at the top of a prioritised list People are amazingly good at the kind of compartmentalisation that leads to having five #1 priorities
  86. 86. more players does not buy you more items at the top of the list Often everyone has their own ideas about the items and the order they’re in. Making it physical surfaces assumptions.
  87. 87. we can do better than one dimension
  88. 88. the hypothetical third dimension second Even just taking a list (like a Word doc or whatever) …
  89. 89. … and making it into a spreadsheet, buys you an extra dimension with which to think about and organise your info.
  90. 90. use tools that create opportunities for richer encoding This is Sublime Text, which has a handy ‘you are here’ pane, so you can see where you are and it’s easier to navigate.
  91. 91. speaking of richer encoding …
  92. 92. totally a letterbox People lose their minds a little bit when they write emails. Sending one is no guarantee of having been understood.
  93. 93. we could … talk to people? Since, y’know, we do that for a living.
  94. 94. 1. stuck http://static.guim.co.uk/sys-images/Education/Pix/pictures/ 2011/7/28/1311858458328/The-researchers-chose-che-007.jpg
  95. 95. 2. why? (maybe)
  96. 96. 3. what we can do
  97. 97. we are well-placed to help our teams … so maybe we should use all that visual thinking nous to help them, and thereby help us, all do better.
  98. 98. talk to me? I’m here all day @finiteattention catherton@equalexperts.com

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