Chris Atherton (@finiteattention) at #DareConf Mini, 20th January 2014.
From the conference programme:
Other people can drive us crazy. So when understanding people forms a big part of your job, you have two choices: be driven crazy, or start finding people delightful, pronto. In this session, Chris will explain why understanding people for a living will make you happier. You’ll learn:
* the #1 rule for liking people more,
* how to use barely-games to start empathising with other people,
* how to start scary conversations by setting simple challenges (spoiler: they’re not really that scary), and
* how to turn conversations into services that do what your business and your customers actually want
UPDATE: video of this now available: http://2014.dareconf.com/mini/london/atherton. If you enjoy it, please donate! It helps Dare run another event again soon.