Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Community IT Webinar Series - Supporting Remote Workers

1,007 views

Published on

From the monthly Community IT Webinar series on technology for nonprofit organizations. This month we discuss approaches for supporting remote workers.

Published in: Technology
  • There is a REAL system that is helping thousands of people, just like you, earn REAL money right from the comfort of their own homes. The entire system is made up with PROVEN ways for regular people just like you to get started making money online... the RIGHT way... the REAL way. ➤➤ http://t.cn/AisJWzdm
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Here's How YOU Can Stake Out Your Personal Claim In Our EIGHT MILLION DOLLAR GOLDMINE... ■■■ https://bit.ly/2Ruzr8s
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Tackle Odds With Lottery Secrets ▲▲▲ http://t.cn/Airfq84N
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • A 7 Time Lotto Winner Stepped Up to Share His Secrets With YOU ➤➤ http://t.cn/Airf5UFH
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Unlock Her Legs(Official) $69 | Get 90% Off + 8 Special Bonus? ▲▲▲ http://scamcb.com/unlockher/pdf
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

Community IT Webinar Series - Supporting Remote Workers

  1. 1. Community IT Innovators Webinar Series Supporting Remote Workers September 24, 2014 presented by… Johanny Torrico Abdul Musa #RemoteWork
  2. 2. Webinar Tips • Ask questions Post questions via chat • Interact Engage with us on Twitter using #RemoteWork • Focus Avoid multitasking. You may just miss the best part of the presentation • Webinar PowerPoint & Recording PowerPoint and recording links will be shared after the webinar
  3. 3. About Community IT Community IT Innovators partners with nonprofits to help them solve their strategic & day-to-day IT challenges. Strategic Proactive approach so you can make IT decisions that support your mission and grow with you Collaborative Team of over 30 staff who empower you to make informed IT choices Invested We are committed to supporting your mission, and take care of your IT network as if it were our own Nonprofit focus Worked with over 900 nonprofits since 1993
  4. 4. About the Presenters Johanny Torrico Director of Ongoing Support jtorrico@communityit.com @communityit Abdul Musa Network Consultant amusa@communityit.com @communityit
  5. 5. Agenda • Scenarios • Benefits • Solutions • Prerequisites, Advantages and Disadvantages • Risks • Best practices • Solution selection • Q & A #remotewor k
  6. 6. Remote work categories • Someone working remotely… – Full time – Once, twice… a week – Occasionally • Field office staff • Virtual teams #remotework
  7. 7. Why remote work? • Staff satisfaction • Flexibility – Staff can work in multiple geographic locations – Accommodates different work schedules • Work-life balance – Allows for personal time, part-time work – Eliminates commute time – Enables work during inclement weather or minor illness #remotework
  8. 8. Why remote work? (2) • Productivity gains – Focus on projects without interruption – Work when most productive – Improved collaboration between field offices and headquarters • HR benefit – Increase recruitment and retention #remotework
  9. 9. Why remote work? (3) • Competitive advantage: – Start new programs and initiatives • Cost benefit – Reduce need for office space and equipment – Reduce travel costs • Environmental benefits – Can reduce environmental impact #remotework
  10. 10. What has made it possible? • Internet evolution – Reduced costs, faster bandwidth speeds – Increased adoption • 2000: 43.1% of the US population was using the internet • 2012: 81% of the US population was using the internet • Better remote access technology • Evolving organizational acceptance of remote work #remotework
  11. 11. Remote work: Global statistics • 4.6 billion global workforce – 20% telecommutes – 29% partial remote – 10% full time remote • Global remote work by region – Asia & Pacific 12% – EMEA 7% – Americas 5% Infographic: http://web.esna.com/blog/remote-worker-collaboration-infographic-2014 #remotework
  12. 12. Remote work: US statistics • 1 in 4 US workers work from home at least some of the time • 65% of US employees reported being more productive when working at home • 64% of US employees said they would sacrifice pay to work from home • Between 2005 and 2011, US teleworking grew 73% Infographic: http://web.esna.com/blog/remote-worker-collaboration-infographic-2014 #remotework
  13. 13. Solutions • End User: – Tools • Enterprise systems – Remote access – Communication – Remote support
  14. 14. Prerequisites: End user tools • Hardware • Software • Connectivity: Internet and Telephony • Remote access technology #remotework
  15. 15. Prerequisites: End user tools (2) Hardware Software Connectivity Remote Access technology Workstation - Laptop - Desktops External peripherals - Printer, scanner - Phone headsets - Monitors - Video/audio - Speakers Office productivity - MS Office etc. Enterprise applications - Accounting - Fundraising - CRM Security - Antivirus - Connection software e.g. VPN license Internet connection - Wired - Wireless Telephony - VOIP phone - Mobile phone VPN Terminal server Cloud #remotework
  16. 16. Prerequisites: Enterprise systems • Why allow for remote access? – Facilitate communication – Facilitate collaboration – Provide seamless experience #remotework
  17. 17. Prerequisites: Enterprise systems (2) Communication Collaboration Management #remotework
  18. 18. Remote access solutions • VPN • Desktop sharing • Cloud #remotework
  19. 19. VPN • Types: Hardware, Software, Enhanced tunneling Endpoint 1 Endpoint 2 #remotework
  20. 20. • Pros – Secure – Mature – Scalable VPN: Pros and Cons – Relatively low deployment cost • Cons – Setup can be complex – Cost: Licensing costs for large implementation – Connection issues • Blocked in some public locations • Can slow down end-user internet connection #remotework
  21. 21. Desktop sharing #remotework
  22. 22. Desktop sharing (2) • Native solutions – Built into operating system platform e.g. Windows Remote Desktop (Terminal Services), Apple Screen sharing • Third-party solutions – CITRIX XenServer, VNC, TeamViewer, PCAnywhere #remotework
  23. 23. Desktop sharing (3) • Virtual Desktop Infrastructure (VDI) – Hosts desktop environments on remote servers – Provides access to the same desktop from any location – Relatively expensive – Often used in call centers and in sales teams #remotework
  24. 24. Desktop sharing: Pros and Cons • Pros – Easy to use – Mature – Low maintenance • Cons – Setup can be complex – Costs: Hardware, licensing and support costs – Bandwidth intensive: screen refresh eats up bandwidth #remotework
  25. 25. Cloud #remotework
  26. 26. Cloud (2) • Often browser-based and cross-platform • Common cloud info Systems – Email: Office 365, Google Apps – Files: Box, Google Apps, Office 365 – CRM/Databases: Salesforce, Zoho #remotework
  27. 27. • Pros Cloud: Pros and Cons – Easy to use – Easy to setup – Scalable – Lower costs • Low deployment costs • No hardware support costs • Cons – Evolving technology – Recurring cost model – Multiple credentials – Connection challenges for international staff #remotework
  28. 28. Communication solutions • Chat: Gchat, iChat, Lync • Telephony – Simple: Forward calls, remote voicemail retrieval – Advanced: VOIP handsets, Voicemail to email transcription etc. • Videoconferencing – Desktop-based: Skype, Lync, Google hangouts – Dedicated system: Polycom, Cisco, BlueJeans • more expensive, require A/V hardware such as TV screens, cameras, speakers, conference room speakerphones • Cloud videoconferencing solutions such as WebEx and BlueJeans are making dedicated videoconferencing more affordable #remotework
  29. 29. Remote support tools • Platforms that will require remote support – Operating systems: Windows, OS X, Linux – Mobile devices: iOS, Android, Windows Mobile – Applications: Productivity apps, custom apps • Remote support tools – Native tools: Windows Remote Desktop Services, Windows Remote Assistance, Apple Screen sharing – Third-party tools: GoToAssist, TeamViewer – Browser-based: Chrome remote desktop, LogMeIn, join.me #remotework
  30. 30. Risks • What are some of the remote work risks? • How do we manage these risks?
  31. 31. Risks • Data security risks – Increased data loss risks – Increased potential hacking targets • Compliance and Privacy risks • Increased costs: – With massive adoption, support and ongoing costs (hardware and licensing) also increase #remotework
  32. 32. Managing Risks • Security – Two factor authentication – Network access control systems • Screen device for updated virus definitions and operating system patches before allowing access to the network – Password policy: length and expiration – Prevent cached credentials – Restrict access from multiple devices – Monitor remote access #remotework
  33. 33. Managing risks (2) • Standardization – Provide prerequisite equipment and software for easier management and better control – Automate patching and maintenance • Remote management – Wipe data off devices when necessary – Set data to expire #remotework
  34. 34. Best practices What are some best practices for remote work solutions?
  35. 35. Best practices • General – Provide help/how-to documents for remote access – Bandwidth management strategies – Avoid caching credentials – Use complex passwords and change them regularly • VPN solutions – Beware of DNS changes that can slow down end-user web traffic – Subnet configuration #remotework
  36. 36. Best practices (2) • Desktop sharing solutions – Set remote session display settings for low bandwidth environment – Use wildcard SSL certificates • Cloud and browser-based solutions – Customize url for signing on to applications – Use Single Sign-On systems to reduce multiple credentials when possible #remotework
  37. 37. How to choose a solution #remotework
  38. 38. How to choose a solution • Organizational fit – Does operating environment allow it? – Policies: • What are the current HR policies regarding remote work? Will they need to change? • How does it fit into your other IT policies such as acceptable use and BYOD policies? #remotework
  39. 39. How to choose a solution (2) • Costs: – Do you pay for the internal infrastructure only? – End-user equipment • Analyze needs: What systems need to be accessed remotely? – Access information systems from outside the office? – Connect field offices? – Facilitate collaboration? – Provide new service or enable new programs/initiatives? #remotework
  40. 40. How to choose a solution (3) • Pick 3 potential solutions based on criteria • Identified needs • Budget • Cost benefit analysis #remotework
  41. 41. How to choose a solution (4) • Present to decision makers – Develop budget • Deployment costs (year 1) as well ongoing costs for licensing, subscriptions and support (years 2 to 5) – Outline the benefits for the organization • Competitive advantage • Productivity boost • Staff satisfaction • Recruitment and retention tool: – Outline risks: financial and IT security risks #remotework
  42. 42. How to choose a solution (5) • Implementation plan – Beta test solution: vendor demo or trial – How soon can it be implemented? – When do you roll it out to reduce disruption? • Schedule full deployment for a “slow” time of the year • Re-evaluate solution after a couple of years #remotework
  43. 43. Questions? #remotework
  44. 44. Community IT Innovators Webinar Series IT Security New and Emerging Best Practices October 23, 2014 presented by… Steve Longenecker Matthew Eshleman
  45. 45. After the webinar • Connect with us • Provide feedback Short survey after you exit the webinar. Be sure to include any questions that were not answered. • Missed anything? Link to slides & recording will be emailed to you.

×