Successful IT Integration for
Mergers and Acquisitions
……………………………………………...

Kevin O’Connor
CIO, Carlson Wagonlit Travel
The Dream
• Big revenue increases through cross-selling
opportunities
• Big savings through synergies
The Day After
• The reality is that very few acquisitions realise
the dream
• And the ones that do are often by the same
c...
The Reality
• Multiple, poorly integrated systems
• Not achieved the staff and systems synergies
• Significant technology ...
Some Lessons Learned
• Articulate a clear vision of the end state early
on and keep championing it
• Be up-front about the...
Some Lessons Learned
• Don’t be distracted by non core details and
miss the big prize
• Single-minded execution
• Be trans...
Some Lessons Learned
• Vision and charisma are key
• You cannot over communicate
• Be predictable
• Articulate a clear and...
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Kevin O'Connor, EVP, Chief Information Officer at Carlson Wagonlit Travel - Successful IT integration for mergers and acquisitions

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Kevin O'Connor, EVP, Chief Information Officer at Carlson Wagonlit spoke at the CIO Event UK 2013

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Kevin O'Connor, EVP, Chief Information Officer at Carlson Wagonlit Travel - Successful IT integration for mergers and acquisitions

  1. 1. Successful IT Integration for Mergers and Acquisitions ……………………………………………... Kevin O’Connor CIO, Carlson Wagonlit Travel
  2. 2. The Dream • Big revenue increases through cross-selling opportunities • Big savings through synergies
  3. 3. The Day After • The reality is that very few acquisitions realise the dream • And the ones that do are often by the same companies
  4. 4. The Reality • Multiple, poorly integrated systems • Not achieved the staff and systems synergies • Significant technology and people risk
  5. 5. Some Lessons Learned • Articulate a clear vision of the end state early on and keep championing it • Be up-front about the synergies sought • Make the key leadership decisions quickly • Make the key systems decisions quickly
  6. 6. Some Lessons Learned • Don’t be distracted by non core details and miss the big prize • Single-minded execution • Be transparent and fair to the team • Don’t lose your nerve
  7. 7. Some Lessons Learned • Vision and charisma are key • You cannot over communicate • Be predictable • Articulate a clear and compelling vision

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